Beaverton INFINITI Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  tyler hines
7 months ago
Matt in service did an amazing job and made sure my vehicle got done correctly and quickly. Service gave me multiple solutions to fix the issues I was having with my vehicle. Their Lobby is also amazing to work or relax in. Thanks Matt!

  Alex B
a year ago
Water was leaking into the passenger front footwell of my 2016 Infiniti. Nobody local (and cheaper) could get to it for months, so I decided to have it fixed at the dealer. They told me it was a clogged sunroof drain and it is a common problem on my model.Pros: Got me in the next day, communication was good. work was done on time, car interior was dried out, exterior was washed fairly well.Cons: Expensive (but I knew it would be - they had to remove the dash etc.), car interior was not vacuumed, and I ll probably have to do this again in several years if I still have the car.

  Khoi Nguyen
10 months ago
Best experience ever: Clean, cozy waiting lounge, easy communication, available transportation options. I might just buy a car here in the future because of how well they treat their customers.

  P. S.
2 years ago
We bought our Infiniti here 2 years ago and had a great buying experience with Alan. He was very patient and helpful throughout our whole process.For servicing, we've had great experiences with Luis. He always makes sure that we have a warm welcoming and he's proven time after time that he knows what he's talking about and we find him very trustworthy overall. I can't recommend these guys enough!We buy new cars every few years so we've seen our fare share of idiots...but not here. Not sure how "one person auto purchasing" works though, so I can't say anything about that new process.Services: Tires, Auto power window repair, General repairs & maintenance

  Richard Grant
7 months ago
What a breath of fresh air.. they take great care to give you honest service.Worth the drive from SalemOR,

  Benjamin Evans
4 years ago
Hesitantly went here for my first oil change with a new (to me) G37x. Paid less than I would have at a jiffy lube etc and received amazing service complete with vehicle health updates and service forecasts from experts of the vehicle. I will be returning here for all service needs for the life of this vehicle and any other Infiniti I own in the future. Awesome service and wait time was slim to none complete with lounge and coffee (legit coffee), soda water and all. A+

  Phil Perrault
3 years ago
Our infinity would not start. We called Beaverton infinity and Luis Garcia face timed us walking us through the problem. The service was fantastic and he went well out of the way to help us. Great service and best car we have ever owned. Five Star service.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Dahl Dahl
3 years ago
Traded in my Q60 just because of their horrible customer service. I have never seen such unprofessionalism, the way the service guy talked to me , as a paying customer. I wouldve kept the car if only there are other nearby infiniti dealerships around. Its unfortunate how this is the only dealership in the area. The worst part is that the management didnt do anything when i brought up the issues to them. Its not the car thats the problem , its the staff . Way to represent a luxury brand.

  Kerri Ohlstein
3 years ago
Extremely poor communication and quality of service in the service department. Left messages with service manager Matt to discuss issues and he never returned my calls or texts. I wanted to upgrade my vehicle but I honestly would never buy Infiniti again after extremely poor service received over the last 3 years of owning an Infiniti.Service: General repairs & maintenance

  Hisham B.
3 years ago
I have been servicing my Q50 their from day one. I worked with Dustin,, Sabrina and Luis, They know their cars, and how to provide a class A customer service.Luis always goes the extra mile is providing an excellent service.

  Jd Crowe
4 years ago
My wife and I recently purchased a car here. Jeff Holley helped us and it was the most pleasant car buying experience of our lives. Jeff was friendly, funny, and helped us find what we wanted. I have purchased many cars and always dreaded the process. What a difference here! Thanks Jeff!!

  Veronica Antal
2 years ago
They were great! A nieghbor had given us their older Infiniti and I feel so much safer driving it after the inspection!! They were very friendly and quickly got me back on the road! I highly recommend them!

  HARRY HOWARD
2 years ago
Purchased my G35 coupe from Beaverton Infiniti in 2004. The coupe has been serviced there ever since. They have exceeded expectations!

  Gary Currie
2 years ago
Bought a great used vehicle.Very happy.Talk with Johnny. He will be honest and very helpful.

  Andria Washburn
3 years ago
The best customer service and prompt service. Communication is wonderful and the service writers take their time to make sure you have the understanding needed to make an informed decision.

  Awad B
4 years ago
Customer service is exceptional for the service department. Have not purchased a vehicle from here yet but intend to in the future.

  Deborah Belfatto
2 years ago
This was a good experience usually I get bugged to death a deallership but I started online arrived they cut me a check for my car and I tested and purchased a car and the whole time I only dealt with one person I felt very cater too .Thumbs up to infinity !

  Pritham Raj
2 years ago
Excellent service and staff interaction. Well appointed waiting area is a bonus.

  Dr LM Alaiyo Foster
2 years ago
Only Infiniti dealership statewide but I'm okay with that because the service is always amazing!

  Judy Lynn
7 months ago
Always quick service & car was each time.

  NW Car Enthusiast
3 years ago
Not the friendliest if you are about to buy a car or spend gobs of money for services. And the parts department needs retraining on customer service.

  LeeAnndra McDonald
3 years ago
Thank you. We had a great experience

  Jamohl DeWald
3 years ago
Always first class

  Lisa d
2 years ago
Good help from knowledgeable service advisors

  Deborah JA Miller
2 years ago
Outstanding service...above and beyond.

  Jem Mam
2 years ago
Always excellent service

  Kimberley Davies
3 years ago
Always great service.

  Laurie Gonzalez
3 years ago
Top quality customer service!!!

  Danial Garcia
2 years ago
Great people and service