Brooks Motor Co service department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Gilstad
5 months ago
Brooks was amazing. My breaks went out on my work truck and their shop just happened to be a couple miles away. I showed up with no appointment about 3pm expecting to wait. They had me back on the road the next day. The price was fair and the staff was very polite and knowledgeable. My family and I are very thankful to everyone there that made my truck a priority. If I could give them more stars I would. Honest, fair and kind people. Thank you Brooks Motor Company.

  Patricia Negrete
8 months ago
About week ago my car overheated. We had to use triple AAA to get my car towed. They towed it brooks in mt Shasta. The truck driver really nice. Unfortunately it was let at night so he left my key a box. My family got a motel for the night. There was confusion the next day about my car. The receptionist was understanding and amazing. I bug them quite a bit because I had my little children with me. The receptionist was amazing about me calling to get updates. We did have to stay another night. Lucky for me they fixed my car right away. The whole process was stressful me but this place was amazing. We were back on the road Tuesday evening. I was grateful to pay what they work on my car for turns out it was something simple. They definitely took care of my car so I can get back to the road. I was able to finish my drive to California and back home to Oregon no issues. The staff was amazing and thank you.Service: Vehicle Inspection

  Julie Kohler
a year ago
I ve been going to Brooks for years. They are awesome . They ve done so much maintenance work for me ! Things that a lot of other places cannot accomplish. I feel their prices are reasonable, they stand behind their work. Friendly , efficient & honest !! Much thanks for your excellent service over the years. Sadly but gladly I recently sold my two German vehicles .. so won t be seeing them as much !Services: Transmission, Carburetor cleaning, Auto body & trim repair, Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Engine repair, Transmission replacement, Side view mirror repair, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto body & trim replacement, Auto maintenance, Auto brake replacement, Battery, Oil change

  Greg Klecan
3 years ago
Stopped into Brooks to get an estimate on replacing my front shocks which I supplied. We discussed everything about the job. They gave me a reasonable estimate (1.5 hours = $122) and it's extremely straight forward job that I should have done myself, but the quote was reasonable enough that I would just let them do it. Its not enough time to leave it and come back, so I wait. They jump right on it.2 hours into the job, the service writer comes in not to tell me its finished, but that they are actually going to charge me $199 more than the original estimate. It literally went from $122, to $321. Outright unacceptable.When I inquired why, I was told because of the nature of the shocks they were swapping, it simply took them more time. Its a shock valve swap. Take old out, put new on, mount remote reservoir right next to the primary valve as we discussed. An extra 30 minutes to the bill would have been the high limit of job creep.Perplexed, I reminded the service writer that we had discussed everything about this BEFORE they gave me an estimate and I scheduled the service.Allegedly, it took them two hours to mount the remote reservoirs. 1 hour each to mount the brackets is insane. It should take less than 5 minutes on each side. 2 self tapping screws right into the frame. When they finally finished (almost 4 hours) and I got the invoice, I saw they casually added $16 for parts even though they were supplied with everything. They also tried to keep my aftermarket lift components that were no longer necessary with the replacements.Apparently just doing the labor isn't enough for these guys. I would not trust anything they tell you, and if you're a woman you can probably assume they are going to try to take even more advantage of you.Stay away from these people.Service: Steering & suspension repair

  Caleb Taylor
a year ago
Got my head gasket repaired a couple months ago and now I'm doing it again have a new mechanic looking into it to see if it was done right the first time . I spent way to much to have it happen again in a short period of time . I called to see if it has a warranty for there work and they said only 30 days now im gonna be out another 3 plus k

  Joel Zander
8 years ago
My experience with Brooks has left me feeling like I was treated fairly and respectfully. I've brought my vehicle in several times with mechanical issues identified by other shops. Most of these issues have ended up not being issues and instead of doing the work and taking my money they take the time to show me and explain.The one time there was an issue with the radiator (coolant was leaking out) they showed me where it was cracked and then the price and time to replace it was very reasonable.Instead of feeling at the mercy of the mechanical expert using scare tactics, I feel that here is someone whom I can trust and who cares to partner with me in keeping my car in good shape.

  Don Finegan
6 years ago
I'm sorry to give a bad review and would like to say I've conversed with the owner a couple times and he seems nice enough. Here's my 2 experiences. About 6 or so months ago I took my jeep there for an alignment and they said it needed extensive work before it could be aligned which was true and I'm glad they were honest with me and there was no charge for their time. I like to see that in a shop. Unfortunately this time I set up an appointment for an alignment on my mustang. The guy over the phone was unable to give me a quote (most shops have a standard charge for this service) , Les Schwab for example charges $79.99. I went to drop off the car and asked for a quote. After about 5 min of bumbling around and asking questions I was quoted $175.50. I have never in my life paid anywhere near that amount for an alignment. I really think this shop needs to get some more knowledgeable counter staff as it sounds like I'm not the first to not be able to get a good quote or a quote that's way out in left field. I walked out the door and will never return.

  Hillary Sparks
5 years ago
So I paid cash for a 2003 Dodge Grand Caravan with 111k miles on it from Brooks Auto sales on McLaughlin on Saturday. When I drove it that night I started to hear a clunking from under the front end. I immediately called the car lot and was told that the mechanics are not available on the weekends. So I got the "Brooks Auto Shop" phone number for Monday morning. Later that night I got a call from the General manager who assured me that they stand behind their cars and that when I bring it in they will take care of anything that is wrong with it.I brought it in first thing Monday morning and they took care of the issue. I had my car back in like an hour with all ticks and clunking gone! They were friendly even when I was complaining. Although it was just a matter of a couple loose nuts I am confident they would have done whatever neccessary to insure my happiness.I would recommend Brooks auto care AND Brooks auto sales to anyone in the market for a car and or auto mechanic.

  Vanessa Olson
6 years ago
So after they sold me a lemon they said there wasn t anything wrong with the car. I took it to a different mechanic and the costs of repair and all the issues with the car cost more than the car itself. Also, they said they d release my car from their poor excuse for a shop without having to pay them then they tried to charge me but changed their minds. They re all about the money. Luckily I have a better, newer car from a REAL car dealership that s in perfect condition. Shame on you Brooks Motors.

  Dan Grimes
10 years ago
I bought my 2007 Buick from Brooks Motor Company. I have had it for about two years now and it has been amazing. Great staff, great product, and even came with a great warranty. My brother, Jeff, bought his Jeep Wrangler at Brooks and has had it for a couple years too. It has been wonderful Jeep. My brother's girlfriend, Brooke, bought her Volvo Cross Country from Brooks, and after a year sold it, with such a high resale value to a private party, that she easily paid off her loan. In addition, she was able to do a repair at Brooks Motor Company for HALF of what she was quoted at a Volvo dealership. That's three of us all very happy with our experience at Brooks Motor Company, Dan G.

  Danny Teixeira
7 years ago
I had a great experience with Brooks Motor Co from an automotive repair aspect. I typically will work on my own car but don't have the equipment needed to do so in this current situation. I found Brooks on Google a couple miles from me so I went in to talk to them. I found Matt to be very knowledgeable and straight up which is not always the case when it comes to automotive repair. I was quoted a price which was right on Par with what I expected the charge to be considering the work that had to be done. When I picked up my Truck the problems we set out to fix were repaired and the charge was less than what I was quoted. I would recommend Brooks for automotive repair if you wish to deal with a shop that is honest and knowledgeable.Car: GMC YukonRepair: Drop tank and replace sending unit/fuel pump.

  Matthias710WRX
8 years ago
I bought a car from Brooks motor Co awhile back and immediately after i bought it the engine blew. I had it towed here to have them figure out what went wrong. 4 days later I got a 15k quote for a stock engine and 5 speed Tranny. I had the car towed somewhere else that night and got a reasonable quote. It was about 4k less than what Brooks said. Their prices with their "50%" warrenty are still much higher than a normal shop and the location is in the middle of no where.Just find a better shop.

  Kristopher Kellerhals
9 years ago
I have always had had peace of mind and an excellent running vehicle every time I have gone to Brooks Motor Company. They are one of the few honest car dealers and automotive shops out there. I would highly recommend Brooks Motor Company to anyone looking for a quality used car with a great warranty and an excellent automotive shop! Thanks Brooks Motor Company!

  Jim Stevens
6 years ago
Hi, I asked Brooks to give me an estimate for replacing the head gasket in my 1994 Honda Civic. They quoted me over $1700. I thought that was too high. So, I contacted another repair facility in Molalla named Highway Auto Repair. They quoted me $750. They did the work and the bill was actually $720. I had to take the head to Aluminum Head Rebuilders in Sellwood, that cost me $95. Now I realize that Brooks wanted over double what it should have cost. BEWARE OF BROOKS. THEY ARE NOT TRUSTWORTHY!!!!!!!!!!! BEWARE!!!!!!!!!!

  Travis Turpin
10 years ago
Paid $112 for a diagnostic test, went to go look at the diagnostic report that they did. Turns out they don't even have one and they were going to type out what they did on the invoice which clearly shows that they weren't going through the vehicle to test for anything, oh but wait there was one, the fuel pump is "bad" and that's the most explanation I could get...I bet they didn't even check the electrical relays to the pump..oh probably cause that would be a much simpler fix and they wouldn't make as much...

  Gretchen Kempfer
a year ago
I showed up at 8:30AM with an emergency and they were able to address it immediately!!! VERY professional gentlemen working considering my poor approach and panic!! THANK YOU SOOOO MUCH to everyone that works at this shop for helping me out so quickly and efficiently!!! 10/10 recommend!!!!

  Gayle Mckinnon
2 years ago
They are great. They explain everything to you about what they are going to do and tell you what is wrong with you vehicle.They will drive your vehicle if it's okay with you and you can go with them.Also try to tell them what is wrong with your vehicle too. I will always go to them. They are very helpful.And glad you came to them.

  Kyle R
5 years ago
The crew at Brooks Motor Service Department took care of the needed wheel bearing replacement on my Nissan Xterra in a quick and thorough manner. In and out on the same day.

  Dwayne Jackson
4 years ago
Salesman name Michael at Brooks went to bat for us to try to get us this car, good job Michael.

  Kimberlee Harrison
4 years ago
These guys are awesome! They told me it might be a day or two before they could look at my vehicle. Not only did they check it out the same day, but they also had it fixed by the end of the day.

  Brock Rice
11 years ago
They didn't fix the problem on my truck, they kept me coming back and still didn't fix the problem. They never told me it was a bad ECM that went bad. Ended up selling it to someone in washington.

  Dwayne Harris
3 years ago
Buyer beware! If you buy a car from here chances are there's a few parts missing from the main engine. This dealership should rename themselves Crooks.

  vanessa ftop
a year ago
Love the people there very kind and helpful bought a car had to bring it in nothing but the best to say about the whole experienceService: Engine repairService: Engine repair

  Erin yasin
5 years ago
Having a few problems with my car and Rick and the rest of the crew have always done a great job and have gotten me in quickly and fixed my problems. Very friendly

  Muree Lamb
5 years ago
Come one come all if you want your car to be more messed up than when they sold it to you. Brooks Lemons, at your disservice!

  Rudolphe Wolf
7 years ago
If a good review is written more times than not its either an employee or family member. My niece went here and it sucks.

  Thomas mc brown
8 years ago
I recently posted a negative review about this company without enough knowledge of my car. Gary Brooks is a fair man.

  Bill Hilly
4 years ago
Good shop fixed all the problem and made it right on my new rig

  leland adams
6 years ago
They could not fix my truck even thou they said they could have it done in a few days

  Sandra Mickel
7 months ago
Fast, friendly, and conveniently located