NAPA Auto Parts - DMT Auto Parts Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  maya firebaugh
a week ago
It seems as if every time I go to Napa auto parts in Astoria Oregon they do not have what it is I need and do not seem too inclined to try to find it for me i.e. Today I was told I should call the Toyota dealer to Find out what kind of a bolt to use on my starter, isn,'t that kind of a part person's job?I've done this before Myself and that was part of my job...so All In all I ended up with the wrong bolts, Which I have no use for so I will likely bring them back and give them to the counter people when I bring back The $30 miniature oil can (that was used)which I purchased about a week ago when I was also charged $40 for a quart of acetone, my bill was $73.73 for a quart of acetone, a $30 USED, leaky oil can and a quart of automatic transmission fluid. That coupled with several other visits which I will not take the time to relate because what's the point I think it's safe to say that I will not be doing business with Napa auto parts of Astoria Oregon again anytime soon. I would recommend that the employees are a bit nicer and more helpful and maybe possibly act as though they even liked their jobs that might be a thing...Jus sayin'.. I'll be spending my$$ elsewhere from now on.Yours TRULY!A DISSATISFIED FORMER PATRONP.S. The 2 star rating was me being generous

  Inga K
4 years ago
Returns... don't count on it. Purchased a DeWalt buffer and attempted to return the item because with the pads that were purchased damage was done to a customer's vehicle. Buffer was only used once and was in immaculate condition. Store claimed that because there was nothing wrong with buffer they couldn't refund it. They did however take the two pads back *and gave $18 for pack of two-those pads cost A LOT more than that. Didn't want to argue so took the buffer and will attempt to sell it private party... Anyhow, took a huge hit on this purchase and rather disappointed that could not return the item.

  None Ya
6 months ago
Screw Napa especially this one out here. Let s see, for the most part terrible customer service, the app doesn t work the site sucks then there s hidden charges and a lack of customer support on finding where these extra charges are coming from. Don t count on Napa and if you do. You re a sucker

  Ben
a year ago
Spent an exceedingly costly $350 on a battery for my car and motorcycle. Turns out you have to buy it ONLINE and then pickup in store to get 20% off so these folks ripped me out of $70 and I have spent hours circling through the napa customer folks getting nowhere trying to get a refund.Why do promotions not match?Why do they frustrate their customers with confusing discounts/promotions that don't work or cross between web and physical stores??Does every customer of theirs that does not follow this weird exact procedure of standing in the store and buying online on their phone before 'picking up' have to whine to mgmt to get a discount credited??Edit 1 - let it be known the staff there are exceedingly helpful and this review is critical of process and administration ONLY. thanks have a great day!

  Jonathan Dowell (Shortcircuitz)
3 weeks ago
Prices could at least compete with surrounding parts stores... That's a start.

  Spartacus K
4 months ago
Had to buy parts out of town. They did have it in stock.

  Ivan Sultan
2 months ago
The staff here are super friendly and the have a great location right on Young's Bay in the old Astoria Ford location. This new location seems bigger.

  Jayme Witwer
2 years ago
Extremely helpful. It may be a bit more expensive than other places but they make your business felt wanted unlike other auto part stores around the area.They've gone above and beyond for my family so we're loyal to the Astoria Napa.

  Don Roessler
a year ago
Always very helpful since I'm not very automotive savvy. We were in and out quickly and they had what we needed and solved my issues.

  Vinnie HosKing
3 years ago
Came in due to leak in power steering, they helped us figure out it was a loose but, and found the right wrench to tighten down. great customer service, very kind and helpful.

  Eric Swanson
3 years ago
Customer service is absolutely garbage, I stood at the counter for 10 minutes while 5 employees were talking and on the computer. A friend of an employee came in and was immediately helped while I was still standing there. I walked out and took my business elsewhere, I will never shop there again. Rude is an understatement

  La nay Walker
3 years ago
I still hold by my five star rating but I do remember a time when NAPA Auto Parts was not owned by Sunset and there was more personal customer service. However I understand Under New Management that new management would not want to risk their employees being liable for negative recourse. But I do remember when.

  Mezzanotte
2 years ago
I usually go to Auto Zone. However, I needed help and Bob at Napa - went out of his way to give me assistance. I very much appreciated that. I will return to Napa in the future. Thank you Bob! Great customer care!

  Rubyred R
a year ago
Very helpful staff. Will help you install your windshield wipers. I really appreciated that service.

  Kelly Bennett
9 months ago
The young man that helped me at the register was truly helpful, as well as kind

  Charlie Kent
9 months ago
I had a u-joint fail while on vacation. They had the part I needed in-stock and the tools I needed to fix it.

  Elizabeth Sheppard
a year ago
Amazing! Amazing! Amazing! I can't say it enough. Absolutely amazing people working here. They are truly truly great. Very friendly.

  Pete Smith
a year ago
Howard was our know all napa expert. He is aware of all the products in store and those the company sells online. Great guy. Thx napa!

  Terrie Powers
5 years ago
Wrote a bad review a while back about customer service. Owner was very responsive to us and so we tried again today. BIG change - like 180 degrees - very friendly and helpful - thanks for fixing the problem!

  Terry Erickson
5 years ago
These guys are really helpful. Went out of their way to help me when I had a flat tire. Very good selection in stock. Also lots of knowledge and wisdom.

  Joe Dodson
4 years ago
I stopped into get parts for my daughter's car. And they Easley could have sold me the parts. Instead he gave me free advise. And saved me around $400 that's priceless.

  Moonshiner01
2 years ago
Once you know which guys to go to, dont even bother with any other parts store. After I started avoiding one particular guy, my experience with these guys has been better than anyone eise

  Kendra George
3 years ago
Great ppl work here...super helpful...I know nothing about cars but I went in and told them what I needed and what kind of car I had and they hooked me up. Will definitely go back!

  Tom Ank
4 years ago
Great staff, quick service, usually have what you need or can get it quickly. Prices a little higher, but selection is better.If you need a part now, you can usually get it here.

  Stacey Agee
3 years ago
I needed a battery for my garage door opener, the guys at the counter found the right battery and even installed it. I was grateful and did not feel like an inadequate female!!! Thank you!!!

  Robert Rowson
4 years ago
Its hard to love a place that means your car is broken in order to go, unless you are just buying accessories. Either way, at least the NAPA peeps will help to get you moving again.

  Shawna E
4 years ago
Great service, good parts, very helpful staff, and the reserve tools in the back or upstairs for rent are able to take care of almost anything.

  Josh Mendenhall
4 years ago
Great service and friendly staff. They are very knowledgeable and helpful with trouble shooting automotive problems. I will continue to support this establishment and shop here for my automotive needs.

  Dylan Wolfe
4 years ago
Went in to buy wipers and the guy who helped us at the counter installed them for us without even being asked. Great customer service!

  Trenton Tanner
7 years ago
We were driving through and needed a small part for my wheelchair. The staff was very nice definitely worth stopping if you need something that you don't always carry with