Ashland Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sarah tisch
5 months ago
Ashland Auto did an outstanding job with a 60,000 mile overhaul on our Lexus SUV, thoroughly testing the car after the work was done. Thank you Jessye and team!

  Joe Thomas
9 months ago
Do not take your car here! I came in with my car's AC not working - it was blowing air but just not cold. They checked my AC for freon leaks, and told me there were absolutely no issues there and just filled it up with freon and charged me $315 (pricey). The AC worked again for only a couple of weeks until it didn't. I called Ashland Auto Repair again to let them know about the issue and they said to me that "the machine is extremely accurate, and would not be misleading about there being any leaks or not" and instructed me to bring my car in again as it might be another issue. After doing so, when I finally heard from them later on in the day they told me that suddenly my condenser was cracked and tried to quote me for over $700 to fix it. How did it go from my condenser being totally fine with no leaks to there being a big crack in it in just a matter of a couple of weeks? I only drive to work and back so I'm not insanely wearing down my car or AC...I told them not to even bother fixing it because I'm not paying that much money to a place who didn't even fix my car effectively the first time. Trying to charge me $700+ to fix something that seems like they broke and botched from the first time I brought it in is extremely scammy. If you feel like getting ripped off and having your car get more destroyed, then by all means, visit Ashland Auto Repair! But seriously, don't waste your time or money on this place.

  Barb Getman
a year ago
Took my Lexus in for unexpected alternator replacement - I was able to go in with no appointment. Jessie is a great floor manager with fantastic customer service. The team worked very well together. The work was done in less than 3 hours. I was very satisfied with the overall experience. Highly recommend.

  Joe Schorr
a year ago
Excellent service! Ashland Auto Repair did an outstanding job repairing my daughter s car after the electrical system had been damaged as the result of water intrusion. Jesse and team were able to get the job done for literally thousands less than the dealer s quoted repair cost and even came in UNDER estimate on the final cost of repair a rarity these days. Really appreciated Jesse s professional follow-through and quality work.

  Patrick Turner
9 months ago
Ashland Automotive saved our vacation! Jerkey Stick, our 2003 Honda, was on her last voyage from Portland to Sacramento when over the pass, the cooling system quit! Michael and team at AA were there to help our poor stranded souls and quickly diagnose and help decide what to do. Honest, courteous, clear communication and going out of their way to accommodate our schedules. Can I give 10 stars? No - well then I give them 11! If you need mechanical help anywhere near Ashland OR - this is where you should go. Thanks Ashland Automotive - we owe you many beers!

  Jay E.
a year ago
Scammed me out of an extra $200 for an unnecessary diagnostic test after I checked the battery, fuses, and confirmed the issue with the shop + was told the original quote for a fuel pump replacement When I walked in the original quote was over $200 ( we told you about the diagnostic test )Nope, never told me + I had to call the shop 4x for updates on the car. Icing on the cake $1100 for a simple fuel pump replacement on an old Ford. Take your car somewhere else, or get your wallet ran up by these scammers.

  Jill Thomas
a year ago
This is the one you want, you can stop looking. Brakes done when they said it would for a price that seemed reasonable. I gave them a car that barely stopped and made a lot of noise doing it and I got back one that stops on a dime..rather than a deer which is what I didn't want. Didn't flinch when I said the other car is German so looking forward to taking that one to them too rather than getting robbed at the dealership. Highly recommend.Services: General repairs & maintenance, Brakes

  Talia Rossi
2 years ago
Jesse took time out of his day to check my car when the service engine light came on in the middle of a 2 day road trip. He fit us in immediately and figured out the problem with no cost to us. He was very kind, knowledgeable, and upfront with us. Would recommend. Thank you Jesse!

  Andrew Smith
3 years ago
I brought my vehicle in for some simple work, fixing a running light and an air filter (air.filter was fixed hence the 2 stars and not 1). The running light wasn't ever fixed, I called and explained and I was told to bring the car back in so they could take a look, no problem. The car was brought back in, but Jesse (who runs the front desk) claimed there was no appointment and he didn't remember anything about the vehicle (mind you this is ALL in an 8 day span with an initial phone call, meeting in person and an additional phone call).When speaking with Jesse on the phone as a follow-up (to get a refund), he proceeded to call me names. I did raise my voice briefly (around - 3 seconds max at the end of a sentence), but it seemed the only way to get a word in as he wouldn't let me speak otherwise (he was constantly interrupting me). After that, I stated that I don't trust him with my vehicle and I'd prefer a refund (mind you it's a small amount of money, but I'd like a refund for a service that wasn't delivered). He said he would have to see the vehicle again, understandable. But I told him I specifically didn't trust him with my vehicle so I wasn't sure how that was going to work. I asked if there was anyone else I could speak with, then he hung up on me.The guy who works the front desk (manager, Jesse) is horrible to work with. He has a condescending tone and he isn't willing to listen. He forgets everything and everyone (at least from my experience). This isn't a mechanic you can trust. I'd highly recommend bringing your vehicle elsewhere - at least until management changes (bummer is: I used to being my vehicle here all the time and they were GREAT, my favorite shop I had ever been to).

  Sophia J
a year ago
This place is the absolute worst, as someone who grew up in Ashland I was honestly surprised by how they tried to get one over on me. I made an appointment to get a check up because my truck was shaking while shifting. After waiting for 3 hours for them to do whatever they did, they told me I needed a new clutch and it would be 1400 dollars. Took it to another shop and they fixed my truck by replacing some old spark plugs and such for under 200 dollars.

  Julie Hammond
a year ago
We own an Automotive Repair Shop up in Roseburg ...but our Son lives in Medford... Its so nice to know that we found a Shop that is as honest as we are...We 100% trust that he will not tell Monte that he needs something he doesn't!!! Thanx for taking care of him when we cant...We appreciate You!Service: Vehicle InspectionService: Vehicle Inspection

  Land Back
a year ago
Free estimate, cheap oil changes.. the guy that answers the phone is real nice. Milo was not great. Misdiagnosed my van and had to had a guy prove it to him because he doesn't take the word of fem presenting persons

  Ben Binckley
2 years ago
I d give 10 stars if I could! I showed up with no appointment Jesse is a super knowledgeable and friendly straight up guy. I was traveling through had a fuel issue with my f 350 he actually found the part and had me back on the road in a couple hours. Highly highly recommend this small shop in Ashland! Thanks again boys!

  Eve Poo a Bear
4 years ago
Excellent service. Fixed my brakes and replaced rotors for less than half the price of estimate from the chain tire store down the road. Matt was communicative of delays to fix and took the initiative to get rid of a very annoying sound from a hole in the exhaust, with no additional charge to me.When my car started making more brake problem type noises a few weeks after the job, I thought "oh boy" ...but when i brought it back, they simply diagnosed and removed a loose heat guard over the muffler, also without a charge to me! Highly recommend Ashland Auto Repair, they feel like a real friend, in our small town!

  Caitlin Fitzhugh
a year ago
My car started making a noise in April guys I went to 4 different mechanics (even the Nissan dealership because it s a Nissan) I had so much work done nothing fixed the noise my car made my car is not old Btws the work I had done at those other mechanics may not have even been necessary I was feeling defeated and ready to just get a new car because I felt so unsafe and was over putting so much $$ into this car just for this noise they couldn t BUT I decided one more mechanic Jessie and his crew at Ashland Auto Repair found the problem and fixed it for free!! Les scwabb never greased my parts when I had the brake service in April!!!! My car was making noise from the parts hitting each other Ashland Auto Repair saved my life!! I will only be going there from now on . One more thing and then my rant is over I went to Midas for a diagnostic on this noise they gave me an invoice for $2300 worth of work for that noise saying it was engine bolt and shocks and Ashland auto just greased my calipers and the noise was gone what if I would have got the work done at Midas and still had the noise i am just so grateful for Jessie and his crew thanks again guysService: Steering & suspension repair

  Donna Staggs
7 years ago
After getting oil changes, brakes, and minor repairs on my vehicle here for years, I went away for over a year. When I came back I had an oil leak and asked when I was getting my oil changed. I felt the guy was right about the diagnosis which no one else had been able to make. After forking over over $500 my vehicle still leaked oil. This was in January. Since I also needed a new oil pan from damage a different mechanic caused, I had that repaired... still leaking... I paid $100 to have the undercarriage spray cleaned, dye put into my oil to pin point the repair that had just been made. They kept my vehicle for 3 days and when I went to pick it up, it wasn't there. Manager didn't know where it was. They had taken it to Valley View which I HATE! When I went to pick up my van it would not run. They had done damage to the vehicle. I had to leave it another day (NO CHOICE!) so they could repair the radiator hose they broke from rubbing on a belt. When I finally go it it sounds like crap making a whining noice from the belt. When I called them and asked them to repair it, they refused. Probably just as well. I will never let them touch a vehicle of mine again. They talk a nice talk but they are very incompetent and I would even venture to say dishonest but not in a crooked way, in an incompetent way.

  Vicki Purslow
4 years ago
Matt and his incredible team have been servicing our vehicles for many years and I wouldn't go anywhere else. They are honest and their prices are very reasonable. They have never tried to sell us something we don't need, which has happened to us with Les Schwab. Ashland Auto Repair is fantastic!

  Ma Tr
4 years ago
We have been taking our Toyota s here for more than 2 years now. They do an excellent job, fair priced, honest. The current mechanics are excellent! I would recommend to any of my friends and family to take their vehicle here.

  Joyce Hotchkiss
a year ago
This place is the best. Jessie is amazing! I won't take my car anywhere else. Thank you Jessie for going above and beyond! You are the best!!

  margarite charney
4 years ago
My headlight bulb was out & I bought a replacement & tried to replace it myself. Not! Friday afternoon stopped @ Ashland Auto Repair and Norm fixed it in no time and no charge! What a very nice guy! Thank you Norm! Will definitely return & recommend to friends!

  bruce lerner
3 years ago
These guys consistently do a great job, they are fast, and they are very friendly and nice! I always take my car to them and trust that they will take care of whatever problem I have. In my opinion, the best shop in town!

  H Winterowd
6 years ago
Matt and the crew at Ashland auto repair are amazing! Very professional, helpful, and honest. They want to help you get back on the road, period. Plus, they have a super helpful free shuttle if you need to drop your car off. 10/10 would recommend!

  Devon Backstrom-Raney
2 years ago
Needed a quick fix without an appointment and they did it, they seemed surprised when I offered them money. After being charged hundreds of dollars at Ashland Auto across the town for literally nothing and still having to fix the problem myself it's nice to see someone who is helpful instead of trying to take your money because they think you don't know better. Go here.

  allison nazzareno
4 years ago
This place has saved my car twice in 2 years. Most recently was yesterday when Matt, Ron, Sky & John all worked together to fix my 4Runner s jammed ignition. Matt is also amazing for talking to me in depth about Pok�mon while I waited. Def recommend and appreciate h � d Auto Repair.

  superdotzz
4 years ago
My battery died at a coffee shop just down the road from their facility. One of the guys changed the battery in my key fob at no charge to troubleshoot when that didn't work he walked down the street with me, charged my battery and had me come down to make sure it would start again. I ended up buying a new battery from them but he was so helpful and generous I will go back every time!

  Wy
a year ago
Sketchy, shoddy work. Not worth it. Find another shop in town, there are much better. These guys were gonna charge me for new bulbs because they magically all went out right after I picked it up from them. Turns out they had unplugged the bulbs and never plugged them back in. Several other problems occurred just can t be bothered to list all of them here. Save yourself the headache

  Lemonwax
5 years ago
After keeping my car for over 20 hours for an oil change and ac recharge, mechanics never called the day of service or the next. Had to show up in person to retrieve my vehicle, at that point the mechanic felt it wasn t his fault or problem to contact customers and proceeded to try and fight me at the shop, on top of all this there was an extra $20 for absolutely nothing on the bill. These people don t know how to work on cars or run a business.If I could review lower than one star I would.

  Jess Ashlee
a year ago
If I could give zero stars I would. These people botched a simple oil change, and then did an even worse job of cleaning up their mess and correcting their mistake! Horrific experienceServices: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Mary Bagshaw
6 years ago
I love these guys! I can always depend on them to take care of our cars with honest assessments of the work needed and they do the job as quickly as possible. Plus they are just nice, friendly and helpful.

  Candace Ellingham
a month ago
Wonderful job of maintaining my Volvo, thanks