White Allen Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  paula woodard
a month ago
Doug was very helpful and nice. His service is wonderful and I definitely recommend going to Doug! He even help me finding the best insurance for my car!!

  sage Brooks
3 months ago
My second time buying a truck for DanHe's always helpful.

  Matt Holten
2 years ago
I took my car (Audi) to them, due to a piece of molding that was loose. I specifically asked if we could just replace the snaps that hold it on. I was told "No, it all comes as one piece". Estimate came back for $620. After several back and forth with body shop and dealership, they agreed to cover the replacement under warranty. (I of course was relieved and grateful to the dealership/service mgr. who have always been great to me). I was told the piece would get ordered and could be "a while" before it came in. I waited at least a month and then called the body shop back. I was told, that they weren't sure if the piece had come in, but would check and let me know. Still no call back. I called again in another month and was told they would call the dealership to see if they had it...Still no return call.After several more months went by, I took the car to a different body shop, just out of curiosity. They looked at it and said they could just put some new snaps on! Really?!15 minutes and $30 bucks later I was good to go!I called to complain to the original estimator and wanted to pass my concerns/ complaints on to the manager. Instead of getting on the phone with me to explain/ apologize, he told the estimator to tell me and I quote: "We apologize for the miscommunication but stand by our decision to quote you for a whole new molding piece, and that the snaps are a specialty piece that would be hard to get and then take a chance that the molding might not hold and or maybe was already damaged". Shouldn't you have at least given ME that option? $30 vs. $620 (at the time I didn't know if the dealership would cover it).I'm obviously upset by, not only the lack of communication, but very much by the very questionable business ethics. I'll let you make your own call based on my experience. Buyer beware!A final FYI, in case the body shop manager reads this review. I wasn't going to post this negative review, had he just got on the phone with me so that I could know my concerns were heard. The fact that he wouldn't even speak with me directly, but instead had his assistant pass on the info, told me all I needed to know.One last piece of important info on this business I just noticed. Some of their best reviews are by their (actual) employees?! Seem strange to anyone?Service: Body & Trim

  Anthony Julian
9 months ago
The manager Harold was in yesterday and they were putting a part on my car they left off and i overheard him use a profane word in the front customer room where you pull your car into. I do not appreciate this at all and believe some kind of action should be taken with him. Also Harold wont take any responsibility for himself. I have razor knife marks on my side window where the crash wrap was at and those werent there before i brought the car in for repair and he said they dont use razors on anything. And im just supposed to believe him? Another thing is the paint already started to flake off and he told me someone had to had hit their car door into it. My Wife saw the piece of paint fall off of it and i told him that and he basically called my Wife a liar. So my question is are you guys going to take care of all this or do i have to go up above you to get something done? This has been the most horrible experience ive ever had and will not be giving you all anymore business. I am very disatisfied with this!Service: Body & Trim

  Rae Jean Baker
a year ago
Decent body work. Completed repairs I, the owner of car, requested NOT to be completed. Advised they do not have mechanic but told coolant leak was not caused but collision, stated it was water pump gasget leak. Finally got car to mechanic, valve busted off bottom of waterpump where car was pushed onto a curb during collision. Alignment was not completed. UNTRUSTWORTHY.

  Hayley Powers
2 years ago
Just got my car back from repair today.. repair was great but the inside of my car was very dirty. Considering I have light interior, my seat was very dirty and was the first thing I noticed. Very disappointed... there is no care or consideration when entering in someone s vehicle at this location.Update: Today I had my free detail done that I received due to this review. The detail was AWFUL. There was one thing I did notice that was good, but everything else was UNTOUCHED. I drove from Cincinnati to have my car detailed and wish I would have just saved my money. Very very upset.

  David Pinkney-Atkinson
3 years ago
Easy hassle free drop off with my warranty body repair. Had the car done and looking fantastic when I return from my week trip. Paint matching and blending was spot on

  Jerry Pulley
5 years ago
Absolutely disgusted with the way my wife was treated over warranty work. Luckily, after Allstate pulled them from their good hands network they gladly covered our warranty and sent us to someone that did it right the first time. Gary Schwanitz was unnecessarily rude and dishonest.

  Curt Webb
4 years ago
In the past year, I have taken my Honda Accord and Nissan Frontier to the White Allen Collision Center for body repair. In both cases, the finished product was of the highest standard, and I am very satisfied. Many thanks to Lee Fasick (Estimator) and Keith VanHoose (Tech) for their very professional services and attention to detail. As a "car guy," I truly appreciate Keith's superior skills and the pride he takes in his work. Highly recommended.

  Christian Denlinger
3 years ago
Lee at White Allen made it easy to get my car repaired after someone backed into it. He walked me through the process and kept me updated throughout the repair. Would definitely recommend!

  Shawn Moorman
7 years ago
When using a body shop, the circumstances surrounding such use are sometimes stressful. White Allen Collision Center took all that stress away. Every interaction was handled professionally and with respect. Even though my vehicle was kept a bit longer than was estimated, the work was done well. Prices seemed to be comparable to other shops in the area. Well done!

  Emilee Coughlin
6 years ago
They are a very busy place, they come highly recommend by insurance companies and word of mouth. The staff are excellent and do their best to keep the customers up to date on the progress of vehicle when it's in the shop while having knowledge and direction on how processes work inside Collision Ctr and with insurance company.

  David Price
4 years ago
Only took 6 weeks to fix my car, after promising it would be done in 3 weeks. Then my window was scratched that was just installed. So we took the car back to them, and suprise the new window was the wrong size 3 times. So it took 2 more weeks to get it back that time. Totally unprofessional

  Tondalayo Harden
8 months ago
The most polite service I've had in a long time. Thank you!!!

  John Kronenberger
5 years ago
Decent dealer but the Service Appt staff need to organize a little better.

  Rob Weir
13 years ago
This is not a Subaru Dealer since January 2010. The local Subaru dealers are Subaru of Dayton in Centerville and Wagner Subaru in Fairborn.

  Dan Blausey
2 years ago
Amazing shop, amazing service, simply the best.

  Ida Barber
2 years ago
Both ladies I talked to was every nice and helpful

  Cathy Huffman
a year ago
When to get estimates on my rt fender

  Chris Hall
3 years ago
They just do what they are supposed to do and they do it with excellent customer service.

  Tracy lorenz
2 years ago
Best people around. Knowledgeable and friendly.

  Regina Smith
2 years ago
Great service and very professional.

  Mark Wright
6 years ago
I found other damage that I think they should have noticed

  Curtis Gilbert
2 years ago
Tracy & Reagon been very helpful

  Cathy Smiley
4 years ago
Courteous, helpful and honest staff.

  DIGINIT
4 years ago
Great staff, great work.

  June Bradfield
4 years ago
Audi getting fixed properly

  S quite P
5 years ago
Just got estimate, friendly place

  saravanakumar balakrishnan
6 years ago
Cheapest quote i got in the area.