Keen's Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John League
a month ago
My BMW X-3 had some minor damage on the front bumper where I had scraped a garage door opening on the house. Keen's did a great job repairing and painting the damaged area. They were able to finish the job in a few days which helped me from having to get a rental vehicle since this was not an insurance claimThey are highly recommended.

  Bobbi White
a month ago
So understanding and so friendly, they really worked with me. After I received my car after repairs, SHE WAS BEAUTIFUL!!!!! I can't thank them enough! Definitely would recommend and they do provide payment plans.

  Sandra Cook
5 months ago
The tech was pretty quick on giving me an estimate. I didn't get any work done. The price was reasonable for my rear driver side bumper that needed to be snapped back on. I will get it done there.

  AJ Johnson
3 months ago
It took them slowly to work on my light on my right side on my car and the glass but when I arrived the car was nice and like It never happened but the waiting time it took to long I turned in my car in October ish and got my car back in Jan 2nd so overall 3.5

  Josh Peters
5 years ago
Awesome job fixing my truck! Good people. Felt more at ease with Keen's than 3C. Here are my before and after pictures of the deer T-boning my truck.

  Michael Samulski
4 years ago
Julie coordinates the office. She initiated calls to me, she was always there to take my calls, and she always knew the status of my car. This is a family run business and they care about what they are doing. The Keen brothers are hands on. The brothers are approachable and their rapport made me feel confident - even when I sought follow up with a repair issue. The collision damage to my car was major, and included twisted suspension. Great auto shop!

  Tom Ziebro
6 years ago
I went to Keen's after trying to fix some pretty decent scuff marks myself. After the body putty and primer, it turns out it's really difficult to get spray paint to blend with an aerosol can (see below). Keen's didn't just paint over my job, but actually took the time to remove the scratches and smooth out any remaining surface imperfections.These guys really know how to blend in a paint job so the car looks factory painted. They did the job for a fraction of the cost that the dealer was going to, and I'm convinced it's dealer-level quality or better. I got a quote on Saturday and the job was done on Tuesday.It's hard to find quality honest paint shops like this anymore. I would recommend Keen's Auto Body to anyone and everyone!

  Makayla Anderson
7 months ago
I was referred here by my insurance and Sunroof Express after my sunroof shattered while driving. Paid my deductible, new sunroof was ordered and sent to Keen s. I called Thursday September 7th to try and schedule the repair. I can t remember the name of the woman who answered the phone but she was very rude and had a tone from the start. I tried to explain to her that I don t have a flexible schedule due to working and being a full time graduate student, but she didn t seem to care at all. She wanted me to drop my car off first thing in the morning and said usually the car stays in the shop all day and people get it at the end of the day, I told her that wasn t possible for me because that s my only transportation, I don t have a rental. I tried to reiterate to her that it s just a single panel sunroof (which multiple websites say take only 60-90 minutes to repair) and not a panoramic and she rudely said I know that, we do them every day . Even though their hours online say that they re open until 5PM, apparently the person who fixes sunroofs leaves at 4PM. When I asked her if there were any other shops I could go to, she rudely said I have no idea , and when I told her their hours won t work for me, she said Okay, bye and hung up on me. Now it s a few days later and availability has actually opened up in my schedule for next week, but I refuse to take my car here after she was so rude. I ll be taking my car to Ricart where they re always really helpful and kind.

  Kelley Harding
10 months ago
On Feb 9th called LINKS glass service with State Farm insurance to get glass sunroof that had shattered on my son's Kia Optima. LiNKS contacted Sunroof express to replace the glass and that job was given to Keens. They fixed the glass then I drove home. On Feb 15th it was unseasonably warm (70 degrees) and my son opened the sunroof but it would not close. Took it back to Keens where they did a temporary fix of getting it shut, told me that the frame was cracked, and that they would get it taken care of. They said that it must have been cracked when it was installed, bit then made no effort to contact Sunroof express or State Farm to make things right. Here we are now in June and they still had not fixed it after being contacted several times. My insurance agent finally today is getting the repairs done by a different shop. All one needs to do when they drive up and look at the car graveyard to the left of the shop. I have a feeling I am not the only one with issues with this shop.

  Rahn Harper
a year ago
Went to Keens to have my sunroof replaced. They received my glass today. I git a notification that they received it. Gave them a call and they said come on n9w if you like. They replaced my panoramic sunroof within 3 hours. Great people, great business, great work.Thank you!

  B Hoffman
6 months ago
Was sent here by my insurance and Sunroof Express to get my shattered sunroof replaced. They were quick and everyone was very friendly and professional!

  Valerie Kieffer
8 months ago
Called my mechanic, whom I trust, and Keen's Body Shop came highly recommended. Dave was kind, helpful, and answered all of my questions.

  John Wollenberg
a month ago
Dave Keen does all of my body work. Great dude

  baylor rembrandt
a year ago
When I pulled up for a simple oil change, I handed over my keys to a man named Grover who assured me he would personally oversee all the work done on my car, and that it would be cheaper than anywhere else in town. But when I came back they told me that they had never met a Grover who had worked there, and that they didn t have my car. But Grover was wearing the matching polo uniform when I got there so you tell me what happened One star review

  Natalie Giovanello
5 years ago
I took my car to Keen's after my first car accident and couldn't be happier. They worked very well with my insurance company and the estimate seemed reasonable, even though the damage to my car was quite extensive. When they couldn't get an error code resolved on my car, they took it to the dealership and got it handled. They also work with Enterprise which made dropping off my car very easy. My car looks better than before my accident! You couldn't ask for nicer people to be helping you. It's a family run business that offers great work from even better people. By far Keen's was the easiest to work with out of the entire ordeal and I would genuinely recommend them to anyone looking for work done to their car!

  Daron Prater
7 years ago
I got rear ended and took my car to Keens. They had it fixed in two days and my car looks like its brand new. The staff does high quality work and handled the insurance claim aspect of the repair very smoothly. The best part of keens was their customer service. All of the employees were very friendly and made me feel comfortable while I was there. I'd highly recommend taking your car to keens for any auto body needs you might have.

  Omar Qureshi
7 years ago
The reviews don't lie. This place does great work, and they have great service. Getting an estimate was painless. I spoke to Dave on the phone, and he said that I could stop by at any time during business hours to have one done. Dave examined my car, identified the work that needed to be done, and within 15 minutes, I had a detailed estimate and a very competitive price. I got my car the day it was promised to be done, and the cost was identical to the estimate. Give Keen's a shot at earning your business if you need some work done. Also, because Dave is so funny, I wish I could give this place 6 stars instead of 5.

  Hal Grossglass
3 years ago
I have utilized Keen Auto Bogy for over 20 years. Most recently I had a metallic black Porsche touched up and it looks fantastic. Over the years Keen s have worked on my cars in a multitude of colors including hard to match red. They have always exceeded my expectations. A big thanks to Jay and the whole crew for their professional, high quality service. I recommend Keen s Auto Body to anyone looking for expert auto body and paint repair.

  Leah Kofmehl
8 years ago
The guys were great. Very understanding and patient. I had to call about the status twice (were parts in, is my car ready), but I did not have a rental to fall back on, so I was very impatient. They stayed true to their estimate, finished the work timely, and were happy to answer my 329058 questions.I told them it was great, but I hoped not to see them again, (as I'd rather my car was in one piece) and they said "we always have coffee if you want to stop by." Super nice.

  Brad Giffin
4 years ago
I had keens paint some random bits and pieces of a car I just bought and wanted to clean up a bit. Very painless to get a quote, price was very reasonable and office staff was very easy to work with. The painting they did looked awesome.

  Susan OHerron
2 years ago
Very friendly family owned business. My Kia Optima was wrecked from back to front before my 30 day tags expired. They worked with me and the body looks just like it d, if not better, than when I bought it.

  Hwan Bang
8 years ago
I have working with Dave Keen and he was really helpful! He listen to me carefully and go over all my crazy many questions. I just dropped my car (91 MR2.) and can't wait to see how it will be nice and clean when it's done!! I was little worried that my car is 25 years now and may have difficult to fix it, yet with Keen's Body Shop, I found no problem at all. :) All the employees and Dave were very friendly and reliable. The day I dropped my car at the shop, Dave even gave me a ride to work. Dave also offers very reasonable price and took care all the small details as well. Thanks again.Definitely, number one body shop to recommend in Columbus region!!!Hwan Bang.I can definitely share another review with pictures, when fixing is done!! :)Stay updated!!

  Trent Garrett
2 years ago
Their work was amazing my only issue is I dropped off a Kia K5 1600 miles on it four brand new tires and they brought my car out to me it had a nail in the tire instead of replacing the tire like they should they put a plug in it and called it good as new

  Allison Leonard
3 years ago
In late 2019, a large, dead tree branch fell on top of my parked car, crushing the roof and shattering the back window. I called AAA and they towed it to Keen's Body Shop. It's a really long story, but my insurance company refused to cover the damage, so I filed a lawsuit against the property owner to recover the costs of repair. I told the owners of Keen's about my situation, and they let me keep my car on their lot throughout the lengthy and complicated process until the court case was resolved.Keen s could have charged me storage fees and had every right to do so while my car was sitting on their lot, but they didn't. The owners are good people and their employees even helped me with minor maintenance issues while I was collecting evidence and preparing my case. The people at Keen's really care about their customers, and I can't thank them enough for taking care of me during an extremely stressful time in my life. I give Keen s my highest recommendation!

  Jason Garren
9 months ago
I was getting some work done at Keens body shop on 5th Avenue they did a really good job it took a while but it looks absolutely

  Ajah Hamilton
2 months ago
I didn t get work done with them because receptionist was rude.

  Natalie Wilder
a year ago
Not reliable and rude staff. Refuse to keep you updated on what s going on with your car. I continue to get different dates when they will start working on my car & continue to give me excuses why it hasn t been completed yet. Having little to no communication on what s needed. Parts aren t ordered timely. Very disappointed with this body shop. Do not use!!!Service: Body & Trim

  Bryn Bell
7 years ago
I came to get an appraisal for a repair on a small bit of cosmetic damage. While they could have gone after me with costly and ineffective fixes, they instead explained my options and took the time to cover up the majority of the damage free-of-charge. Jay, the specialist that helped me, was professional and courteous. I will recommend Keen's to anyone I know that needs repairs done on their vehicle in the future.

  Roman K
8 years ago
I have been to many body shops and Keen's is the best one from them all so far. They painted my wife's care and fixed the bumper when other body shops said it was impossible to fix the bumper gap. The paint job look like it was brand new car from the factory. They charged me a fair price cheaper than other places in town. I am actually taking all my cars to Keen's if I need body work done. I recommend this shop. The staff is very friendly and treat you like a family.

  Matt Condon
4 years ago
5 Star experience all around. I needed some work done on my rear bumper and after reading reviews I chose to come to Keen's. Dropped my car off Monday morning and it was done 2 days later. Bumper looks brand new and I couldn't be happier