Porsche of the Village

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonas Thom
10 months ago
I m incredibly impressed and happy with my experience in purchasing a new car at Porsche of the Village. From ordering though building and delivery as well as help after the sale -the team at Porsche of the Village have been fantastic. Melanie (my salesperson) has been kind, responsive and patient - and Brendan has helped me with answers to a ton of questions. I can t recommend them enough - Wish I could give more than 5 stars!

  Mike Sewell
10 months ago
Last month I experienced outstanding service from Porsche of the Village. The products and service they have are top notch. They were easy and personal to work with. Specifically, the interactions with AJ and Melanie made the difference. The time and attention given to every last detail from design to delivery by the team at Porsche of the Village is unmatched. Thank you!

  michael fiorini
5 months ago
I recently had the pleasure of visiting Porsche of the Village, and my experience was nothing short of outstanding. From the moment I pulled into the service drive, I was greeted by an advisor of knowledgeable and friendly professionalism who went above and beyond to ensure a seamless service experience.The customer service at Porsche of the Village is truly exceptional. The snack bar and wifi as well as privacy cubicles are such compliments to the staff that was not only courteous but also well-versed in the details of their impressive workshop that can be viewed from the showroom. The floors were as clean as the walls in my home and that includes the shop floors!The staff took the time to understand my preferences and guided me through the entire process with patience and expertise.10/10 would recommend this dealership to anyone looking to buy or have their porsche serviced.

  Josh Spires
3 years ago
Thank you Porsche of the Village and specifically Rob Bernard! Buying a car here was, from start to finish, the best experience I ve ever had. Rob is an expert in the technology of the vehicle and was very easy to work with through the whole process. My trade-in went smoothly and I never felt rushed, or pressured as has been my experience at many other dealerships. I highly recommend Porsche of the Village and hope to continue working with Rob Bernard on future deals. Thank you!

  Molly Poirier
2 years ago
I am so happy with the 911 Carrera that was sold to me here! I have always enjoyed the car buying process and very much enjoyed doing business with their team of professionals. From the quick response after my inquiry to test driving the car everything including working out the deal it was signed sealed and delivered with a red carpet treatment. The gm stopped by to congratulate/thank me on my purchase. The sales lady was extremely knowledgeable about their inventory. Along with the other salesmen it was a very nice environment. The delivery of getting the car wrapped in a big red bow just after the car was professionally detailed was icing on the cake. Thank you and your sales team here at Porsche of the Village for providing such an exceptional car buying experience!Michael P.

  Gary K
2 years ago
Just picked up my 2022 Macan S. Took a few months but well worth the wait! This is my 6th Porsche from Porsche of the Village and my 4th Macan S. Wonderful vehicle with amazing technology and amenities. The folks at Porsche of the Village are amazing also, including Rob my sales agent (who has shown me how to work all the tech toys onboard) and AJ, the GM. Seriously all the people in this company from the service managers, techs, etc are top notch and it feels like home to me there. Thank you Jim and Bill also. Magic starts at the top of this company!!

  Brad Burroughs
2 years ago
I recently worked with Rob Bernard to purchase a Macan. This is the second car I ve purchased from Rob. His prompt responses, friendliness, enthusiasm, and attention to detail are exactly what I ve come to expect from him. All of the staff, from sales to service, have been polite, with no pressure, and great to work with over the years. They make you feel like a part of the family.

  hal 26
3 years ago
Melanie Parsons was so pleasant to deal with when I bought my 2021 911 C2. No games or high pressure. One ten minute phone conversation got it done. The agreed upon price was honored and best of all no nasty surprises. A week later my car arrived in showroom condition at my home here in Texas. Melanie has gone above and beyond to insure that all went well. I have no reservations in recommending Porsche of the Village and specifically Melanie Parsons. Thanks Melanie!

  Stan Tripp
3 years ago
Most think of car buying as a hassle. I can assure you that my experience with my salesperson Aziz and his manager AJ, at Porsche of the Village ,was nothing like most are used to. These guys are complete professionals.I ordered this Macan S in February. Then Covid hit. While I had to wait a bit, I was updated weekly as to my order. I was sent fun facts and details. I was able to track my car on the boat. Finally, I was sent pictures once it arrived to get me excited.This was an amazing experience that finished off today when I picked up the car. WOW! What an amazing ending. Easy pick up. Car was beautiful. Everyone treated me and my wife great. Thank you Aziz for a top notch experience and a fantastic car. Love my Macan S!!!!I recommend AZIZ and this dealership very highly.

  Justina Bekstas
8 months ago
I purchased my car at a different Porsche dealership, but AJ (General Sales Manager) helped me with a few issues I had while purchasing my car and even after. Great specialist, kind person and most of all incredibly responsive. He should be an example for most salesmen at every single dealership. Once he got my first email, he responded right away, even after hours, during his family time. He jumps on the issue and resolves it right away, sometimes not even related to his workplace!I really hope to get my next car from your dealership!AJ has great morals, values and great personality.We'll be in touch! And thank you very much, appreciate your help!

  Ashanti Hall
2 years ago
Robert Bernard was the best! I ve bugged him way more after I bought the vehicle than before the purchase and he s remained patient with me so he s highly recommended in my books ! The purchase was a smooth in and out procedure. If the car wasn t so expensive I d be back twice a year lol

  Arien Wright
a year ago
Rob is absolutely amazing! I walked into the dealership, running down all my expectations and Rob just smiled. He was personable, friendly, knowledgeable, and showed a real understanding of my time! I never wanted to enter the Porsche brand in anything other than a boxster but my needs wouldn t allow it!I am however, very impressed with my 2023 Porsche Cayenne, and grateful for the service provided!I will undoubtedly consider Porsche Village next time around!!

  John Watt
11 months ago
My experience purchasing a CPO vehicle from Porsche of the Village was exceptional in every way.I had been shopping for a vehicle for months and visited multiple dealerships and looked at several brands. I had a specific budget set including the trade of my MB GLE. I made the decision to buy a Porsche at another dealership outside of Ohio and could not come to terms with their sales staff.I contacted Porsche of the Village through their website regarding a listed CPO. I filled out all the required forms online and was contacted via text and email with an offer and received a follow up phone call from Rob Bernard.I showed up at the dealership and got the deal exactly as stated. Rob didn't attempt to upsell me on anything. On the contrary, I had asked about certain accessories that were not on the vehicle and he got them included in our deal. What's more, they honored their quoted offer for my trade in. This was not the case elsewhere as I was offered thousands less than their online estimate when I actually arrived to do a deal in person.Once I finished the incredibly efficient purchase process, Rob introduced me to Brendan Wagner who went over every single function on the vehicle inside and out. He answered all my questions and spent around an hour with me talking about the car as well as Porsche in general since this was my first.It is worth noting that I bought the least expensive CPO vehicle in their inventory. It is literally hundreds of thousands of dollars cheaper than several vehicles on their lot. Even so, I was welcomed, never rushed nor discounted, and made to feel my satisfaction was the most important thing to everyone I encountered before, during, and after the sale. Perhaps they treat their GT3 RS customers better, but I have no idea what they could possibly do more for any customer than what was done for me.Rob and Brendan are outstanding and are exemplary of the best qualities anyone could hope for when purchasing a vehicle. I would highly recommend Porsche of the Village based solely on the merits of these two men. They said what they would do, then did exactly what they said. Integrity is a real thing at this location.If the ownership experience of this Porsche only goes half as well as the acquisition experience, it will still be one of the best vehicles I have owned. I look forward to continuing a relationship with the Village through service and maintenance and will review that part of their business when the time comes.

  Deepak Khanijau
a year ago
I wanted to share my excellent recent experience at Porsche of Village so others could be benefited as well as express my gratitude. Our salesperson 'Melanie P' was 'ABOVE & BEYOND' in sales and customer service. Melanie was thorough, informative and at the same time to the point and transparent in answering all of our questions (after dealership hours as well) very promptly.Melanie is true example who puts 'Customer First' made multi-hour car buying process last in less than an hour(by working behind the scenes with her team and making everything ready on the sales day), no gimmicks, no pushing and entire deal--as promised. The Finance staff James and Joe were great with the paperwork and process.It was a pleasure doing business with such an outstanding and professional team, I look forward to returning for future business and be sure that others hear about you as well.Clearly the dealership is maintaining great sales and customer service and raised the bar with their standard. A great recipe for SUCCESS!!!

  Adam Johnston
a year ago
Porsche is expensive, but you know that going into it. I bought a used Macan because that's all I could afford to get the car I wanted. Even though the service appointments can get pricey, they do a great job taking care of new Porsche owners by not charging for unnecessary things. They realize the value in building long-term relationships with young Porsche drivers. Everyone is friendly, and I've always had wonderful experiences with Michael in the service department. You really feel taken care of. POV has definitely earned my lifetime loyalty.

  Dr. Charles Washam
a year ago
Kenny Cunningham has helped both my wife and I purchase several Porsche vehicles over the years, and he is the primary reason that we only do business with Porsche of the Village. Kenny is courteous, exceptionally accommodating, conscientious, and well educated regarding the many different Porsche models. Kenny always has a welcoming smile; a calming and graceful presence that is kind, understanding, helpful; yet, he is never insistent-pushy or forceful. Lastly, Kenny Cunningham is honest-his word is his reputation, and in my opinion his character and reputation are an exemplary standard for others to emulate in the automobile business. Thank you Kenny for all your help with my recent purchase of a 2020 Cayenne Turbo- this transaction, like all the others, was efficient, incredibly fair, and the customer service was beyond one s reasonable expectations. Constance and I value having Porsche of the Village in Cincinnati-however, it is always the people who truly shape a business character, reputation, and success- * Kenny Cunningham is unquestionably the Joe Burrow of this dealership - I enthusiastically recommend him for any and all of your automotive needs. Thank you

  Scott King
4 years ago
Great dealership and Aziz went above and beyond to make the experience even better. Extremely easy to work with and knowledgeable. My wife and I are beyond happy.

  Blake Daniels
5 years ago
Would have like the buying process to go a little smoother, but the post-sale customer service has been outstanding. Everyone is so accommodating and has bent over backwards to show appreciation for my business. My Masearti Ghilbi is nothing short of amazing!!!

  Arnold
a year ago
*Original review at the bottom: I wish I could leave two separate reviews because this is unfair to my salesperson, Robert, he earned 5 stars.*I regrettably have to amend my prior review of my experience with Porsche of the Village.My salesperson, Robert Bernard, is still the consummate 5 star professional. However, the Finance Manager, Joesph Lauber, tainted what had been a fantastic first experience.I opted to purchase a Tire & Wheel warranty to protect my investment (the merits of which are another topic) only to realise when I arrived home that the paperwork was under a different customer s name, address and the coverage was for an entirely different car: Porsche 911 vs Cayenne S.I had driven 4 hours to the dealer for the purchase of my Cayenne S so I was fried and it was a Saturday evening before close of business, so I gave Joesph the benefit of the doubt and chalked up the mismatch to a simple mistake. I contacted him and informed him of the error and requested that the warranty paperwork be corrected since I didn t actually have any coverage.What I expected to be a simple resolution proved to be the opposite: communication with Joesph was disappointingly sporadic, he would not return my emails, and on the rare occasion that he did, it was only after I cc d my salesperson.Growing increasingly frustrated, I asked that the warranty, legally not in effect, be cancelled and a refund issued to which Joesph agreed, in writing.Unfortunately, what should have been a seamless action on his side again proved vexing. It has been 3 months since this ordeal started - at one point, March 14, Joesph claimed that a check had been issued and in the mail which proved to be a falsehood, I received nothing in the mail, and a follow-up email requesting a status update was not provided, instead, radio silence.I was forced to contact my financial institution for a recourse and leave this negative review, which would have been unnecessary had there been proper effective communication.What I find most egregious and borderline offensive, is the lack of effective communication that gives the appearance that my time is not valuable. The lack of responses to emails or voicemails is downright unacceptable and unprofessional. I am loath to think that perhaps my young age or the fact that I do not fit Joesph s typical clientele demographic injected bias into this process and that s why he was not responsive to my justified requests. I am a Senior Electrical Engineer, my time is valuable, I communicate effectively within and outside my profession and I expect the same of other career professionals.I was actually looking forward to purchasing a Macan T for my wife this summer at the same dealership because Robert Bernard was excellent and deserving of repeat business but the treatment by Joesph just soured my interest. Quite disappointing.Original Review Below:Had a wonderful experience buying my first, and certainly not last, Porsche (Cayenne S) here. Robert Bernard was excellent: patient and most importantly, communicative throughout the whole process. As an out of state purchase, I was nervous committing to the purchase remotely, but thanks to Robert s responsiveness, I received answers to all my inquiries and everything went smoothly. My wife now wants a Porsche so we ll definitely consider Porsche of the Village first for our next purchase.

  Steve Henderschedt
11 months ago
Excellent dealership. Worked with Brendan and Melanie who made everything super easy. They all stayed late on a Saturday to finish the deal. Definitely my preferred Porsche dealership in SW Ohio

  Robert Woods
2 years ago
Huge thank you to Melanie and Porsche of the Village for all the help with the purchase of my 2019 718 Cayman. This was my first time purchasing a Porsche and I am happy to say the entire experience was excellent. I especially appreciated how Melanie communicated the scarcity of these vehicles while never being pushy or dismissive of my concerns or questions. The entire process was actually enjoyable. Melanie made the whole experience that much nicer with an oversized bow on the car when I came to pick it up with my family. Small things that make a difference. I really couldn t be happier with how everything went. Melanie has also been very helpful after the purchase with any follow up questions I have. Thanks again Melanie for making the deal possible.If anyone is in the market for a Porsche in the Cincinnati area I highly recommend Porsche of the Village.

  Douglas Hawley
3 years ago
Great dealership. I ve dealt with them since they were on Beechmont, and they keep getting better. I still keep in touch with Mike, the salesperson I worked with until he retired. Now working with Rob Bernard, who has been great. I just bought my first completely electric car, and he has been extraordinarily helpful with anything I ve needed, from choosing colors/options to setting up a charging dock in my garage. The dealership has always provided quick valet service for any maintenance or repairs, and dropping off a complimentary loaner if I needed it. I highly recommend them and will definitely continue as a customer.

  John Kralovec
3 years ago
Thanks Rob Bernard and Porsche of the Village for an outstanding experience purchasing my 911 Turbo! Although I live in Columbus, I ended up working with Rob because I couldn't find the 911 Turbo I wanted locally and Porsche of the Village had exactly what I was looking for. Rob was great to work with, initially over the phone and then in person. I received a competitive allowance for my trade-in and my 911 Turbo was very competitively priced. I was continually impressed with his wonderful client service, professionalism and responsiveness. He worked hard to make sure I got a good deal and had an exceptional experience. I always felt Rob was working for me throughout the entire process and always had my best interests at heart. Rob went "above and beyond" every step of the way.

  Louay Mishu
4 years ago
An overall great experience! I have never owned a Porsche, and was looking at multiple cars at multiple dealerships including other Porsche dealerships. We went in one night, and with Aziz's help, within 24 hours we had our first Porsche. Aziz did a great job finding exactly what we wanted, and then created a personal experience that will never be forgotten. He understood our situation immediately, and found exactly what we needed to quickly make a decision, as well as eliminated any new car buying stress along the way. His desire to serve and create a great experience was evident, and as a result, we will for sure continue our relationship with this dealership, and recommend many to go their way. Aziz was great, as was the total dealership! Thank You!

  Anthony Mattas
3 years ago
When i first started looking at Porsche s i had just over a year left on my Acura TLX lease. I wasn t 100% sure what I was in the market for, but the Macan was on the short list.When I visited this dealership I met Aziz who really helped me understand the ins and outs of Porsche s ordering process and actually walked me through the configuration of a Macan S with examples of the different finishes on vehicles they had in their showroom. Let s be honest, it s easy to go crazy with the configuration and Aziz helped me understand which options were really worth getting. Based on the options we chose we identified The Macan GTS was actually a better fit.Unfortunately the GTS has limited availability but they had an available build slot. Even thoughI had time left on my lease, Aziz s awesome customer service was enough get me to secure one of the build slots and purchase my new car earlier than planned. I m happy I did!

  Tom Samuels
3 years ago
I've been dealing with Rob Bernard over the past several years and due to my own fickleness over what I was looking for, finally decided upon the Macan. Not only is Rob very personable but he is professional and knowledgeable in all aspects of the Porsche brand. I am not the most tech-saavy person but Rob has left an open door for me to call or stop in with any questions. The negotiation process was very comfortable and the leasing paperwork was a very smooth process too. Rob is a consummate professional and I would highly recommend anyone interested in purchasing or leasing a Porsche to see Rob. I have no doubt he'll make your experience comfortable too.

  Birsel T. Pirim
2 years ago
This is a great dealer with THE friendly and professional Ambassador... AND Trustworthy... I do not like to say too many words so here it is: Do you want to buy a high end classy car such as Porsche, MBenz, etc... You MUST visit this place and talk to Ambassador Robert Bernard! Only but only Robert Bernard... Out of 25 years of buying cars, I have never felt this welcoming by another sales ambassador... Job well done, Rob!... Thank you so much for being welcoming, helpful, direct, honest and very modest... I will definitely bring new customers to YOU from my network.

  Benechibren Vong
a year ago
I would like to Thank Robert Bernard for helping our family with finding the Porsche Panamera GTS. He presented exceptional customer service, patience and expertise. We appreciated his customer service so much that we wanted to stay loyal and purchased a Maserati Modena S through him as well. I highly recommend working with Robert Bernard because he will take the time to help you find what you need. Thanks Rob!

  Noman Razvi
4 years ago
I would like to share my experience over the last couple of days with both Porsche Village and Aziz who's my salesperson. It was the first time I purchased a car from both and being an out of state customer I couldn't have asked for more seamless and excellent service. I was trading in my car for a GT3 and Aziz has made this experience very memorable. From car details, to follow up, to completing documents, to me driving back home he has taken service to a different level and my future expectation from all sales people will be super high. I cannot thank Aziz enough for this whole experience and he will be my only salesperson for all future Porsche purchases.Thank you once again for an amazing experience.

  Robert Hust
3 years ago
My partner and I have purchased many a car in our lifetime. Doing copious research before making a purchase is one of the great joys of car shopping. So, it is no exaggeration to say that we ve been shopping for a Porsche Macan for over a year. Obviously, we weren t in any rush!Thanks to the reach of the Internet, we ve been able to shop hundreds of Macans in locations across the U.S. With an entire country full of cars to select from, and salespeople near and far who are eager to close the deal, why did we buy now and why at Porsche of the Village?In our case, it was a uniquely talented salesperson at Porsche of the Village. Aziz Aripov greeted us on a Saturday afternoon and before the end of our conversation we knew we would buy our Macan from him.Simply put, it was a game-changer to work with a professional like Aziz whose enthusiasm, deep knowledge of the product, and customer focus were so evident. As we chatted with Aziz, we realized that he truly cared about what we were looking for. Anyone can claim to be a good listener, but it is their actions that demonstrate that they ve actually heard. Aziz definitely heard what we were seeking in a Macan, and he delivered on that. He also delivered much more: a thoroughly memorable experience of buying a car.Aziz s demeanor is highly professional and attentive; in addition to being extremely knowledgeable about the Porsche brand, he is an incredibly kind and generous educator about how to get the most out of the Porsche experience. He patiently explained each of the car s features, helped us connect our phones, and went to great effort to make sure that all of our questions were answered. He also went above and beyond to put together a great deal, including a higher than expected price on our trade-in. We especially appreciated his respect for our time. There was no haggling or game-playing during the purchase. Aziz was upfront about pricing and came to the table with what we knew from our research was a fair price.But that s not where the story ends. Aziz made it clear that our purchase is just the beginning he gave us his contact information and encouraged us to call or text at any time should we have any questions. It is clear that he is deeply invested in the satisfaction of his customers. The beautiful bottle of wine he gave us as a celebratory gift was a lovely gesture--the cherry on top of our Porsche purchase adventure.Thank you, Aziz! Although we have bought many cars before, our experience working with you and Porsche of the Village was truly special.