Mercedes-Benz Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rakesh Gummalla
a week ago
Fantastic service with easy online scheduling that got me in just 1 week out. The part I really loved was this dealership sharing a quick 2 minute video showing the entire underbody with verbal status narrated by the technician summarizing the service done including detailed description of the status of brakes and Tires and topping off the coolant and windshield wiper fluid. This epitomizes their transparency and honesty - 2 attributes seldom found with dealership services nowadays unfortunately. Very much appreciated their diligence in reporting detailed measurements of brake pad dimensions and tire tread helping me plan appropriately. Highly recommend this place. My service advisor Luke was very professional with a pleasant smile on always. Well done Mercedes Benz of Cincinnati!! Keep up the great work in delighting your consumers especially with the veracity of your service substantiated by a video

  Laurie Walter
a month ago
They took great care of me at Mercedes! They were quick and provided outstanding amenities in the waiting area. They washed my car and gave me a freshly baked cookie on my way out. I would highly recommend this dealership from sales to service. First class all the way!

  Kim Slaton
a week ago
Sometimes things don't go as planned. That's a reality. When this happens, how a company responds is critical. That happened with my car that was being serviced. The leadership at this dealership stepped up and made it a priority to "get it right." Not only did they impress me, they have gained a loyal and repeat customer.Thank you Mercedes-Benz of Cincinnati.

  Luveta Brown
5 months ago
Outstanding customer always, good coffee, staff is amazing and the place looks really nice. Service writer definitely took good care of my car on Thursday. Tires kept deflating. Hopefully, no more problems with my tires. Technician was very professional and kind!!! They truly know their jobs. Kudos to the Service Writer and staff.

  Pete B
3 months ago
Service advisor Ida was very helpful professional and pleasant! This was our first scheduled visit since purchase. Newly remodeled facility was nice! Customer lounge was very comfortable during our stay!!

  Paul Radke
a month ago
We have been apart of Montgomery Mercedes Benz for many years. The sales and service associates always are a pleasure to work with. I trust that we get a fair price on our purchases and receive the highest quality service that Mercedes stands for. Thank you

  britt cruikshank
2 months ago
Fantastic service. It was a busy day for the service dept and Tom Mader still made time for me to get a battery exchanged. He is a fantastic rep. To your great team . You're lucky to have him . Thank you.

  Killer Quack
a week ago
Great team to work with and the best selection around. I drove an hour and past other dealers. Well worth it.

  Robert Wallace
2 months ago
Horrible experience. Took over 2 weeks for a simple repair. Some error took place about the part needed and when it actually got ordered. Was lied to about this process. Unprofessional and unapologetic. Will choose other options in the future.

  Linda Strine
4 months ago
Excellent Service from pick up to delivery of car. I feel comfortable knowing my car has been serviced by the most qualified mechanics. They pay attention to any concerns I might have. Highly recommend!!

  TERRY COX
4 months ago
I would never buy a car from this dealership again. Purchased a 2024 and have had issues with the software from the very beginning. The Sales Rep has tried to assist and I have had the car back 3 times with no success. I met the GM and he really was not concerned that I was having issues. I am at a loss and will have to go back for a 4th times. I recommend going to another dealership or not buy a Mercedes. I have had other premium cars in the past and if I was having these issues they would put a full court press on to resolve my issues and here they really don t care

  William Cloppert
3 months ago
People were friendly and attentive. But at previous appointment I was quoted a service which I ended up having. Problem was the quote did not include sales tax or another ridiculous charge customer pay shop charge for repair order . This crazy charge plus sales tax meant my initial quote was over 11% under quoted!! Why should a customer be charged for a repair order? Build it into the already ridiculously high base charges!

  Hue Jackson
a month ago
Unbelievable experience dealing with anyone who s on the team at Mercedes of Cincinnati! Knowledgeable, caring, transparent and trust worthy! Love dealing with all parts of their incredible team!

  Stewart Smith
2 months ago
Everytime I come there something else is the problem feel like I'm getting con . Ask for a loaner car never have one. But I watch another person ask for one and hot it. Must be a black thing. I'm good ng to start taking my car to west Chester.

  Angela Steagall
a week ago
From the first call I placed stating that I felt I had a nail in my car. To the follow up call from the dealership. The service was topnotch!!!!

  George Hubbard
3 months ago
It was an incredible fun filled. I ve purchased many cars in my 50 years And this by far has been the best experience I ve ever had hats off to the whole staff from Ed Keady on down to Erik Metz to help with the delivery, just an incredible group of men and women that made this gentleman s dream come true

  Cheryl Wagoner
4 months ago
Had a great 1st experience with Service & Parts. In last week for them to assess a small area that was damaged on the highway. They ordered the parts and it was fixed yesterday. Easy to schedule both appointments and friendly team members.

  Averil B
6 months ago
I was so impressed with the service department. The courtesy, professionalism and speed in which they took care of my car - the cleanliness of the waiting area and restrooms were all exemplary. I watched the mechanics inspect my car and was impressed with the thoroughness. The service employee was polite and considerate and explained everything to me in language I understood. I would not hesitate one moment to recommend this organization.Service: General repairs & maintenance

  Alfred Zoepf
4 months ago
I discovered a flat tire at noon last Saturday. Called the dealership and was cheerfully told to bring the car in. Technicians are available until 3:00 on Saturdays. In less than an hour, a new tire was mounted and balanced. I was delighted to have my problem solved so quickly on the weekend.

  Paul Hartman
5 months ago
Yearly routine Maintenance was completed. Also I had a couple of warranty issues that was repaired all to my satisfaction. Walker and Paige are the Best service Representatives. They treat me like family. That s why I will always have my two Mercedes serviced at MB Cincinnati.Services: General repairs & maintenance, Vehicle Inspection, Auto maintenanceServices: General repairs & maintenance, Vehicle Inspection, Auto maintenance

  Cynthia
6 months ago
I always receive exceptional service at Cincinnati Mercedes. I drive in and they take may car back immediately for service. Absolutely no waiting! They give me an estimate up front as well as an expected time for the service. I usually wait for my vehicle, but I did need a loaner once and it was ready for me when I dropped off my vehicle. If they find any other issues, they give you all of the details and pricing. They can usually fix those during the current visit, if you prefer. I live in Northern Kentucky and always take my Benz to Cincinnati. No wait, exceptional service, friendly staff and a comfortable lounge while you wait.Services: General repairs & maintenance, Auto brake repair

  Matthew Whittaker
4 months ago
They did a good job and were very helpful given I bought a Mercedes from a different dealer that had needed repairs I didn t know about. However, labor costs are very high, to the point the warranty covered repairs only paid a little over half due to the high labor costs.

  LaDafrica Kesler
3 months ago
On one of the coldest days of the year, my GLE350's battery was affected by the severe cold weather. I called multiple MBenz service locations before MB of Cincinnati told me they could get me in at 745 am the next morning. When I arrived I was greeted with exceptional service and kept abreast of the what, when and where concerning the part and the time to repair. I was able to get everything done and on my way to work before 9am. Thanks to my service advisor, Ida Kohl! You exceeded my expectations!!

  Angelo Keeling
5 months ago
My experience was great as always. This was my third visit and I was impressed with the knowledgeable staff as well as the timeliness of the services performed. My wait time was as expected and repairs were completed as promised.Services: Air & cabin filter replacement, General repairs & maintenance, Auto detailing, BrakesServices: Air & cabin filter replacement, General repairs & maintenance, Auto detailing, Brakes

  Rosemary Ballard
3 months ago
Excellent service personnel who were efficient, friendly, and knowledgeable. I had a loaner car for the day so could continue with my work errands. Everybody, especially Walker, were brilliant!!

  Bill Beckham
3 weeks ago
The appointment was for a recall. We got there, drop the car off, and 15 minutes later we were told that the part was broken and we would have to reschedule. Why wasn't this known before we got there? Why wasn't there another part on hand?

  Z. H. 1776
3 months ago
Great experience!! Very professional and honest staff. Fixed the first time, every time. Top of the line facility and service department is steller. A++

  Edgar Vazquez
a month ago
A and B service, oil change plus new cabin air filter replacement,New wiper blades along with a full inspection of the vehicle.Car runs, sounds and looks considerable better. Could not be happier.

  Dan
6 months ago
Work is always professionally done. The cost is downright scary. I plan to work toward minimizing the things the dealer is "recommending" next time to keep costs in line.

  AJ
4 months ago
Great customer service, well equipped waiting room with sufficient snacks and beverages. Seats are comfortable. Good technician, ontime service