Gem City Tire & Services Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kentuckiana Window Elegance
11 months ago
Had a deflating tire and they did a great job with a quick tire change. For years I have not had such a great experience with a tire shop. People who work here are phenomenal and they know what they do. Normally when you go to a tire shop, they would almost cost you an arm and a leg. I highly recommend.

  Michael Spencer
2 years ago
I can't praise this place enough. Came here to get a tire. Ended up getting 4 for my trailer. Then the lead technician, John noticed my water pump was leaking. My heart went into my stomach. Luckily, he knew some folks, got the parts and jumped all over the problem and got my truck back on the road in no time flat. If you're ever in Sharonville,Ohio and need your semi worked on or need tires,this is the place to get them. Grade "A" customer service. Friendly staff. Awesome experience. I will come back if I'm ever in need of anything if I'm in this area.

  Ron Ross
a year ago
Well, they do Good Work, but Business wise they failed.April 2022 I had a huge job done, bringing an old 20' flatbed trailer up to DOT Operating conditions, to include replacing almost all the hydraulic system for the lift-flatbed trailer. $2800 later, no questions asked, it was road worthy.Since then, I've hauled with it at least 10 times, but never using the hydraulics. I went to raise it 3wks ago, the New line I paid for was dragging the highway, BECAUSE of Poor installation, it was to long and was never secured. This wasn't a Warranty Issue, it's INCORRECT Installation. The line has a hole in it, so when I went to demo it to our new driver, fluid blew out all over. SO, simply replace the line they failed to secure, not mention made it To Long? Simple enough?I also ask however, mount a Winch I took to them. They did a good job mounting it, and $1800 later asked we pay for putting 4 Bolts through the deck, buying about 35' of wire and installing it. This took a VERY LONG time, so Lots of Labor hours included, to drill 4 holes and attach wire.THEN, because it was over 6 months since the first job, they wouldn't honor the warranty on their mistake of the hydraulic line. And when they installed the newest one, he made it shorter essentially admitting the other was too long.If we make a mistake where I work, we do the customer right and correct it at Our Cost at a least, if not more to apologize for the mistake. We don't take 2 days to do a job that should have taken 4 hours only to charge enough to cover for our other mistake, then not even make the other mistake right at their expense.NOW, us and the many other customers under the same Fleet Management will not be allowed to use this vendor any longer.Ashame because they can do good work, they're just unreasonable about a mistake they made.

  Carla Preston
2 years ago
Get service and staff! Clean place. Nice lounge to wait in. Highly recommend!

  Eric Carman
4 years ago
Had a bent rim on an RV. Odd size rim. Nothing available locally. They were able to order the correct wheel from Columbus, get it in and had me on the road in less than 48 hours. Ask for Jamie, he does a great job.

  Yevhenii Dashkevych
2 years ago
Great people work here. Fixed my flat tire in no time. Highly recommend this place. Nice waiting room with water and coffee. Friendly staff. Thank you.

  Jill Hodges
5 years ago
They did a fantastic job with a few small jobs on my RV. They were timely, helpful, pleasant and the work was completed on time and at a great price. Mike was great to work with. We will use them again.

  Brad
3 years ago
They will quote 90 minutes to 2 hours for arrival even when they know it's going to be 4 to 5 hours. With that said I've used their service more than 6 times One time was a 3 hour wait and 1 time was nearly 5 hours. The rest of them were 2 hours or less. Their service is good just wish they were honest about time frames.

  Daniel Tackett
5 years ago
I work for Prime Transportation Trucking Company.(Daniel) And Gem City Tire (Good Year) is the best tire shop in the Cincinnati area by far. Great office employee's as well as the guys in the shop. If your in the trucking business, you definitely want to try Gem City Tire...you won't regret it...

  A1lover 1000
5 years ago
As soon as I walked through the door courtesy, Professionalism, understanding and much more we're extended to me.I looked forward to giving "Gem City Tire..." x5 stars...I didn't meet everyone; but I need employees like them for how I work...

  Arthur Greene Jr
a year ago
Failed to find steering hub sealed bearing was bad during 3 axle alignment. Next guy found it right away.

  Jamie Brewer
7 years ago
These folks do an absolutely fantastic job. Always professional and fast. Tony is my rep and he is GREAT!

  John Osborne
2 years ago
Great place! Clean facility, enough people, fair prices on good products. I'll be back!!

  Mike D
a year ago
Very quick tire repair friendly people

  Jimmy Stevens
4 years ago
I was quoted at 30$ less than what they charged not happy with them !!! Don t believe the first number guess they can t count!!!

  Tim Barnes
6 years ago
This guys seem like a bunch of play babies to me standing around the counter doing nothing might get my truck done if they take the counter away!!

  Charlie Walden
2 years ago
Seemed like decent place if you discard the rudeness

  Tyler Morgan
5 years ago
Very nice people. Was nothing to complain about

  Ilyos Haydarov
3 years ago
6 stars for alignment mechanics,

  Jimmy Mitchell247
a year ago
Very professional

  Robert Hennigan
6 years ago
Great