AAA Bob Sumerel Tire & Service - Blue Ash

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Corey Boothe
a month ago
**FORGOT TO TIGHTEN OIL DRAIN PLUG**Went there for routine oil change. Drive my car home and park it on the street. Eventually I moved it to my driveway, HUGE oil stain on the driveway when I went to leave. And it is 'luckily' still leaking, engine hopefully wasn't dry after driving it. Would have blown my engine if I didn't notice as I was leaving for Atlanta the next day...Will no go there again or recommend their services.

  Damon Renner
4 months ago
Service was excellent. Very professional and knowledgeable. I had tires installed and mounted with an oil change and alignment. They took very good care of my car and were very fast at everything. 10/10 recommend and will be going back!

  Timothy Ling
2 months ago
Friendly, but not smart. Told them not to stack my after market rims because they stick out from the tire and can scratch easily. Instead they put them face down on the pavement. Can t say they didn t follow directions.

  {sombodyweird}
a year ago
I have been going to Bob Sumerel for over 10 yrs. I WILL NO LONGER go there after what happened during my routine oil change. They lost the cap and the dipstick was not properly put back!! I had oil on my engine causing it to smoke bad. They said they thoroughly cleaned and l will get a free oil change the next time. Well l drove it around and l still smelled the burnt oil. I took it to my dealership and it took them almost two hours to thoroughly clean my engine. They lost a loyal customer!!! I m SO UPSET with them right now!!!

  Steve Heil
8 months ago
a real bad auto repair experience, AAA sumerel installed incorrect and non functioning rack/pinion/power steering pump as the correct parts are no longer available for my car. Now I have no power steering or horn and air bag lite flashing. AAA promotes auto safety, i now have a car i am unable to sell and is dangerous to drive

  Jeff Alexander
10 months ago
Called to get 2 tires under Bob Sumerel road hazard. As soon as I mentioned the road hazard, the guy on the phone says it will be atleast 2 weeks before they can get my car in. Absolutely disgraceful and unacceptable! You're a tire shop! That's ok though. Bob Sumerel in Newport got in and done. They did a great job! Will never go Kenwood again!

  moviejunkie9212
a year ago
One of the worst days happened last week on 10/5 when my car was having trouble and I had to get it towed to the nearest AAA service repair shop. My boyfriend and I were in the process of buying a second car that week and everything happened all at once, nothing was going right (was even having trouble getting a rental car). I just wanted to thank Patty and her partner in crime (I can't remember his name, my apologies) for everything they've done, to making sure I'm alright and able to get home safely, to letting me know exactly what was going on with my Hyundai. The mechanics did a wonderful job on my car and I would recommend anyone, especially AAA members to go to their location for service.

  Vickie Phillips
3 months ago
They told me I needed a new engine. Took it to another shop and just needed a new fuel pump.

  Nick Koch
a year ago
Always behind schedule so expect a delay & don't expect any benefits from a AAA membership. In addition to taking an entire day, they wanted me to pay more when I came back with a tire valve leaking from the base due to careless installation. Much better experience with tire discounters down the road.

  Devon Heil
a year ago
Absolutely phenomenal service!! We came in after having to put a donut on our car on the side of the highway. They were able to get us a new tire and even squeezed in putting it on for us within 20 minutes. All when we showed up at 4 and they closed at 5 on a Saturday!!!

  Beautiful Disaster
2 months ago
Just needed to do a quick fill up of my tires.

  Helene Thiss
a year ago
Zero stars. We have taken our fleet of cars here for years and they always had great customer service and we could trust them. New customer service is not knowledgeable or good. And new mechanics are untrustworthy now. It s like they re trying to fix things they have no idea how to fix. We have several times had to get work redone somewhere else. Cannot recommend them and very disappointed in the downturn of this store.

  Li Qu
2 years ago
Terrible experience. The technician here DO NOT know how to check if a tire is run flat tire or not. They also don t know sport car usually don t install run flat tire. Had to come here TWICE just to install tires. Made me wait FIVE hours just to install two tires. I even didn t get my apology. Although the front desk lady is nice, it was still a terrible experience.

  Katie Aiken
2 years ago
If I could give zero stars I would. They were completely disrespectful to me and made very rude comments to me. I had my car towed here today because I got a flat tire on my way to work. The tow truck driver dropped it off around 8:45 am. I called and told them I needed it done by 3:55 pm since that's when I get off work and I'm 35 weeks pregnant and had 2 other kids that you needed to pick up.I called around 12:40 pm and asked if they had gotten a chance to check my tire out and they said no but they were going to soon. So I called again at 3:20 pm to make sure they had looked at it and they still hadn't. They kept making excuses as to why and basically in a round about way telling me my car wasn't as important as the other cars that were there. So finally before I hung up they said they were going to do my car next. I got there a little after 4 and they still hadn't looked at it. Both the managers were extremely rude to me. They were telling me that my tire is flat and it won't hold air....which I'm obviously well aware of since thats why it was towed there.My husband called to check on it and told them just to put a new tire on instead of taking the time to patch it. The manager made a very attitude filled and rude comment to me about him calLing.I will never ever go back here and I would never recommend this place to anyone. We have called the district manager because their customer service is completely awful.

  Marty Sweeney
4 years ago
This morning, I had a low tire and stopped here without an appointment. They put my car up on the lift to check for leaks. They ended up replacing a defective valve stem...at no charge.Everybody was polite and professional. When I asked what I owed, the gentleman behind the counter said nothing and asked only that I remember them when I do need service again.They could have easily told me I needed a new tire and, what s more, I m sure they knew I wouldn t have known better. But that s not who they are. Certainly, they could have legitimately charged me for their time but chose to offer me this courtesy instead.I will be back. I suggest you do the same if your car needs service!

  Ally Bright
4 years ago
The staff here is extremely nice and helpful! I greatly appreciated them helping me on a busy week!! It was Thanksgiving week and they squeezed me in to help get me 4 new tires without an appointment. I greatly appreciated their help because I had no idea my tires were even bad and I was able to trust their opinion and help.

  Martine Greco
2 years ago
Staff was nice but the service was terrible. I had an appointment today at 10am for a tire alignment. My car was still not taken to the line by 10:50am so I cancelled and left. Making matters worse, they couldn t even tell me how much longer it was going to be. I understand that things can happen, but did the staff tell me they were running way behind when I showed up at 10? Of course, not. Did they communicate with me during those 50 minutes while I waited there in the store? Not once. No one spoke to me until I inquired abt when my car would be going to the bay. What is the point of appointments? Where is the customer service? Extremely disappointed. Bob Sumerel, you lost my business forever.

  sje schroder
3 years ago
She drives like a completely different car. They redid the steering, including the power portion. She doesn't shake, squeak, slip, or hurt my arms. It's nice. Checkout was quick and painless, and they made sure I got both a discount and extended warranty. I'm definitely coming back to this location.

  Megan Keeney
4 years ago
Recently went in to see what the cause was on a tire leak. They checked everything out and were able to patch up the tire which was great considering I thought it would be in need of a new one. Dropped the car (without an appointment) off that morning and had it back before they closed that day. Customer service is exceptional here and when the time comes for needing new tire(s) I know where to go.

  Kerry Premec
5 years ago
I have to say that Bob Sumerel never disappoints! I ve been a customer for many years and every location I ve been in has always done a great job. This visit was no different. I had the misfortune of getting two different sharp objects in two of my tires. I was not near home but saw there was a Bob Sumerel not far from where I had stopped to investigate my low pressure alarm. I had purchased my full set of tires from Bob Sumerel (Newport) and got the warranty upon their suggestion. That advice has paid dividends! Not only were they super nice and friendly at this location, they worked me in and I was able to be in and out in a little over an hour at no charge. Thank you so much. Please keep hiring great friendly, honest and knowledgeable people like these and I will continue to be a customer and advocate for life!

  Jim Kandil
2 years ago
I recently had and issue with a wheel lock on one of my wheels that I first discovered when I had the car in for an oil change and tire rotation. The dealer claimed that there was rust or corrosion that had built up causing the issue and it would cost me at least a couple hundred dollars to remove. The car is a new car so I couldn t believe this was the issue. I decide to take the car to Bob Summeral in Blue Ash where I had purchase tires for another of my cars. Chris Burke was super helpful and was able to fix the problem in no time at minimal cost. I d recommend Bob Summeral Blue Ash for fast and fair service. I really appreciate Chris Burke taking the time to help us out.

  LoTemps
3 years ago
Patty provided excellent customer service. She was able to give me a free high mileage oil change when I purchased a AAA membership. I m very satisfied with my experience at Blue Ash s Bob Sumerel.

  Matt Lovell
a year ago
Unbelievable. I was told to call back by the mechanic and I could check in with him but the front desk woman refused to answer any question I had. I couldn't get past her. I'm not going to go all the way when talking to the mechanic for 5 seconds would answer my question. So frustrating.

  Mary Fioratti
6 years ago
We have used the services of Bob Sumerel at Blue Ash location probably for 25 years. When you call this place (or even show up) you always know that they have a way to fit your car, and besides that, they never rip you off. Everybody is so nice and so professional. I recommend Bob Sumerel for everybody. Good service, honesty, and the guys are the best! :-)

  Cliff Edwards
5 years ago
Disappointing service and work, has gone downhill the last 6 months or so.Been going there for 15+ years, spent thousands of dollars and had always been pleased with the results until 6/4-5/18.Initial front employee was not aware of Tire Rack road-hazard warranty claim process and remained dismissive even after another front employee commented on it. Follow-ups were also met with some attitude.Worst part is the shoddy workmanship and their response to it - the tire they mounted would not hold air, then they could not get me in to check it out/fix it. Took it to Kings Dodge and they told me that the rim was not prepped properly and was leaking in several places. They re-mounted it properly and it is fine now. (Yay Kings Dodge!)I do have to call out Tyler in the front for acting right. He is the only one that treated me like a customer.

  jorriena allen
5 years ago
Terrible experience!!! I felt the mechanics were lazy and didn't wanna take the time needed to work on my car!? The guy complained about how long it may take!?! He starts my car up outside in the parking lot!? And says " you need a new engine" really!!!? I got a bad vibe. Felt like they were tryin to get me for the money. When AAA came to tow my car back home! The tow driver even told me i did right by leaving!! Said so many people complain about this particular location!? O! And the engine wasn't the issue.

  Daniel Imbronyev
6 years ago
Went in for a oil change at 4:00pm and they couldn't get to me until 10:00am the next day. I have been to Bob Sumerel numerous times to get oil changes and just spent $600 on a car repair at this location a couple of months ago. They close at seven and they couldn't do an oil change in 3 hours? Went to another Bob Sumerel and they did a great job getting to me for a oil change.

  Firephoniex 207
a year ago
I went there to get a simple tire patch they didn t even check it and told me that I need a brand new tire. The metal piece that was in the tire didn t even get damaged from the metal piece. TLDR BAD SERVICE

  Abby Brock
5 years ago
Most honest mechanics I have ever found. They are friendly and never do anything to your car that is not needed and approved. I have been going here for over 10 years and they have excellent service at a fair price. Highly recommend!

  E Baldwin
7 years ago
My experience with Bob Sumerel( Blue Ash location) was probably the best experience I have ever had at a repair shop. My SUV was towed to the facility the night before I was supposed to head down to Tennessee. I was overwhelmed with the possibility that this surprise would postpone the trip ( there were deadlines involved in making this trip happen that not getting there that day would have been devastating). Ron and the technican did a thorough look at the car and was able to fix the problem (alternator and battery) ahead of the original estimate time. The SUV made it to our destination without a hitch. I'm very grateful for their courteous manner and expedited delivery of a quality fix. Please go see them for any of your repair needs. They have definitely put my faith back into honest and quality repair work!