RENT-2-OWN Cambridge
4.4 (172)
1712 Southgate Pkwy, Cambridge, OH 43725
(740) 439-7368
r2o.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
RENT-2-OWN Cambridge offers a variety of services in furniture and appliance rentals, with a focus on accessibility and customer satisfaction.
Services offered: Furniture rental service, Appliance rental service, Appliance store, Bedroom furniture store, Computer store, Electronics store, Furniture store, Lawn mower store, Tire shop, Washer & dryer store.
RENT-2-OWN Cambridge Reviews Summary
Pros
- Professional and friendly staff, with employees like Chris, Brodie, and Jalisa receiving high praise for their exceptional service.
- Great products and affordable prices, with a wide selection of items available for rent or purchase.
- Accommodating and helpful, willing to go above and beyond to ensure customer satisfaction.
Cons
- Issues with warranty and servicing, as seen in a customer's experience with a refrigerator breakdown and difficulty in resolving the problem.
- Challenges with refund processes and communication, as highlighted by delayed refunds and discrepancies in rental agreements.
Suggestion
Improve communication regarding warranties and servicing to enhance customer trust and satisfaction. Streamline refund processes for a more efficient customer experience.
Positive Words
professional, friendly, great products, affordable, accommodating, exceptional service, helpful, above and beyond
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jenny Taylor
5 months ago
Thank yourent to own for sending 2 very professional employees. They were eager to go above and beyond and I think that Chris and Brodie are great face for your company
Jenae Hickman
9 months ago
They are always so happy when I come in! They are also so easy to work with and get me what I want and need
Jalisa Hickman
8 months ago
I love working here! We have great products that I 100% believe in! Great delivery team and great account managers that work with you! An awesome manager that helps costumers and staff grow!
Danial Paden
5 months ago
The staff here at rent 2 own are awesome. They go out of there way to ensure that the customers are satisfied.
Ashley
8 months ago
I had a refrigerator from March to July and when I called about servicing it (yes it stopped working) they said I had canceled my warranty but couldn't tell me who they spoke to to cancel that. Know I NEVER did. The only think I was offered was to go back in debt for another one. They wouldn't even let me pay their service men to come and fix it. No help at all. Thanks rent 2 own. I usually send ppl ur way. Now I will let them know just how much it doesn't matter after you pay. It wasn't a couch a refrigerator is NEEDED
Brook Mulinix
8 months ago
Jalisa is amazing!!! She is very helpful they all are great people at rent 2 own and work with you when life happens
Brent Wolverton
10 months ago
Paid ahead of time for TV and PS5,then they call and ask for references which ik every reference was good,then they call back a lil later and say they couldn't rent to my mother after we already paid online!! 2weeks later still haven't received our money back!!!!!
martaz williams
7 months ago
Jalisa Hickman is amazing and takes care of our every need she and R2O are great
Heidi Totman
a year ago
Everyone is so nice!! They have awesome deals and the ladies make me laugh on Facebook at least once a day! Also the best mattresses around!
jessica Hayes
8 months ago
Jalisa gave me the best deals ever on, cell phones! Definitely recommend this business for good deals.
Mikayla Granger
8 months ago
My first time doing anything like this, and Jalisa was beyond helpful! Helped get us a new tv for the apartment!!
Shannon Suggett
8 months ago
Love these guys awesome all the way alway professional and always on time wouldn't want anyone else to move us
Kyle Allen
8 months ago
Jalisa is the best sales person I ve ever met in my entire life
Daniel Ignatious
5 years ago
Excellent customer service all the time! Management and staff are very nice and professional. Manager an staff go the next step for the customer. I am very pleased with purchases, they are affordable and I sleep much better at night thanks to the staff finding the perfect bedroom set for me along with a new TV! The delivery staff is fantastic also! All my purchases were delivered and set up for me with not a single scratch on it! Great Job everyone at Rent To Own Cambridge!
Shay Gonzalez
5 years ago
I have NEVER had an issue with these ladies and they are absolutely awesome! There has been times when something has come up and we've had to send stuff back to cut back on bills and they have never ever treated us poorly for it or been judgemental. Although I can make payments through text, we enjoy just stopping in and talking with them. Cassie has taken the time to get to know us and our tastes and we appreciate that so much.
Vicki Dennis
2 years ago
This place is amazing. The employees are so nice and courteous. You walk in and they know your name. The delivery guys are so nice and always asking if there is something g they can do for you. I would highly recommend
Layna Elizabeth
4 years ago
I absolutely love rent 2 own! I ve had such a Convenient experience with them. The girls are always so so sweet! Especially Eva who manages my account. 10/10 would highly recommend and would most definitely go back again!
Pamela Croft
a year ago
These ladies are amazing here at rent to own in Cambridge Ohio .They will work with you and will get you what you need at your local rent to own if they don t have it .Keep up the Awesome work ladies
Stephanie Davis
4 years ago
Went into their store about something I've seen online. The lady that worked with me was really kind and went above and beyond to make sure it's what I wanted. Even tho they did not have it on the showcase floor she tried comparing then describing what i was wanting and even got the book of samples out.(fabrics) I did order from them and will be getting my new couch within a month yet. I cant wait. (It takes a while to order online in compared to getting what's already in stock) But. Thank you for your time and not rushing me into something and being a comprehensive human being rather then these young folks with the phones up to their faces and short attention span and poor work ethic.
Ashley Wolverton
4 years ago
I am super thankful for r2o in Cambridge, Ohio. They have the sweetest most nicest women and men working there. They go out of their way to make sure you have what you need when you need it. Thank you again for always being here for me and my family... This is more then a Business it is a family.
Joseph Church
5 months ago
Great atmosphere and wonderful people
C C
6 years ago
Couldn't be more pleased with the product i receive. The girls that work there were wonderful. Very helpful. Very glad i picked them.
Garet Deusenberry (Wyvin King)
8 months ago
Great service, great price. Jalisa was amazing.
Angela Williams
5 years ago
Thank you for all your help with my purchase and you friendly staff always goes above and beyond helping me. I definitely will keep coming back to your store. You always help find everything I'm looking for. Keep up the great work!
abby daugherty
4 years ago
Rent to own in Cambridge is the best place to get anything you need from. The workers there are nice & friendly. When my mom passed an I was able to pay on my stuff due to being out of work they work with me till I was able to get back to work an start paying them again. Ill never go anywhere else to get anything
Robert Clark
a year ago
Junky looking riding mowers out front. Shameful in selling junk to people. Not able to make a quote for items.
Donald Cooper
8 months ago
Great store help me with everything I need
Beth Baker
2 years ago
Great selection! Awesome customer service and prompt delivery! Awesome respect ! Overall would recommend to all!!
Terry Dennis
5 years ago
Rent to own is horrible they don t work with you what s so ever.. when you try to act like an adult you get rude responses especially from michelle. They came yesterday to get my appliances and rang door bell off hook scared my 14 yr old niece who was baby sitting then opened my door and left the we missed u thing on my steps big no no when I called to explain to them I was working Michele cut me off asked when can we come and get it rudely after I complained about them coming inside my door without permission.. idk how she has a job her customer service skills suck and she really needs to learn how to speak like an adult and not be So rude!!
Mary Jo Leper
7 years ago
Very nice staff. Did well with my husband's lack of technology lol . So that's when I stepped in. Great for rentals. Gave us same offer as a competitor.