Montrose Ford Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Stringer
2 months ago
Montrose Ford service dept. is great. Andre answered all of my questions. They had the part in quickly, picked up my car and left me with a rental. The service was done in one day, and dropped off my car for me. They were in constant communication about when they would be here and when my car was done. I would recommend this service dept. to anyone.

  Jaala Lewis
3 months ago
I cannot say enough good things about Montrose Ford Collision Center! They were fast and efficient, and did an excellent job with my SUV repair. The ladies in the office were so pleasant and helpful too! Not to mention, I was pleasantly surprised when I hopped into my SUV and it was sparkling clean and smelled amazing. Definitely recommend them for your car repair needs!

  Kevin Harpham
2 days ago
My service advisor, Andre, at Montrose Ford is a true professional in everything he does! I have been very pleased with the service department at Montrose and as long as I live in the Akron area I will not go anywhere else. They truly do put their customers first!

  LaMont Wilson
2 months ago
I have had a couple of dealings with Montrose Collision and both times the service was EXCELLENT!Upon my arrival I was greeted as soon as I entered the store with a smile from the young lady working at the reception desk and the experience only went up from there. The service technician Joseph J was very patient and attentively listened to my concerns regarding the repair. I guess he could tell that I was very passionate regarding my Caddy. Joseph explained the planned process to repair my car and gave me a projected timeline for the completion. I did check around and compare pricing at other shops and found that Montrose was competitively priced but when you add the gracious service you will find that Montrose Collision is actually a great bargain.Two thumbs up to Joseph J and the team at Montrose Collision!

  Heather Schumacher
3 months ago
My car is a 2017 Ford escape and I have been bringing it to the dealership for years. I trust them and appreciate everything they have done for me over the years. They work diligently to get me in and out in a matter of an hour or less. They always make sure there is snack and coffee etc available to all of us that are there to get everything done for our cars. I've always had a great experience and will continue to deal with them

  Jessie Campobasso
a month ago
Great experience with this dealership. Wish I had come sooner for my preventative maintenance plan. Nathan (my assigned adviser) was wonderful and addressed my concerns and kept me informed of my transmission work and set me up with a rental. The dealership even picked up my truck from my house for the initial service.

  Doug Olive rio
a week ago
Excellent service, it was done when he said it would be. The best thing is that he offered me to deliver my Explorer to my house!! Great job Richard !!

  Michael Nitz
a week ago
Always upfront and honest about cost. Montrose has always done a great job on our vehicles, would recommend them to anyone!

  John Hoffman
a month ago
Very thankful for Montrose Ford for the quick and painless work on my car. Got an oil change and recall work done faster than I expected, and followed my notes to a T. I have struggled to find a good Ford dealer that can do the simple things well, the first time. Thanks!!!

  Alex Tsirambidis
2 months ago
Just an overall pleasant experience from start to finish. Staff was easy to work with and paid attention to all my wants and needs. Would highly recommend for your next purchase. I know I found the dealership where I will refer my family and friends for there next automobile purchase

  Rick Pawlak
a month ago
Montrose Ford service team is great! The service writers and the technicians provided great customer experience and fixed my vehicle on the first appointment. Thank you!

  Jeff Wells
a week ago
They did a great job and fixed the small problem with billing very quickly and all is great. Great service lounge and very helpful

  Catherine Peto
2 months ago
We took our 2015 Chevy Cruze to Montrose after being rear ended. They ordered the parts, let us know when to come back and repaired our car quickly. They did a beautiful job! If I didn't know there was an accident, I really wouldn't know it looking at our car.

  Ashley Chuifo
a month ago
Thank you Montrose Ford for servicing my Ford explorer. Andre in your service department was amazing. He made sure I understood everything. It was very professional!

  Jan Bamonte
2 months ago
We've been with Montrose Ford for many years. They are a great team. Courteous, kind, ease of scheduling are just a few of the reasons why. We're always happy with any service there.

  Douglas Maser
6 months ago
Had another great, though customary great experience at Montrose Ford today. My representative, Rick Thurmer is the best there is in customer service. He knows my car and me. While I enjoyed a short wait for my car, Rick kept me updated on what need done and how long it would be. When the work was complete, Rick came out and gave me the paperwork and explained exactly what was done and why and when the next service would be due. Rick and the Service Department are among the top 3 reasons why I bought my third Edge from Montrose in 2023.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Oil change

  Jess Bradford
7 months ago
Andre & Rhonda took great care of me. They picked up my vehicle, serviced it and then dropped it back off. So convenient- thank you both!!Service: Oil changeService: Oil change

  Diane Lorenzen
5 months ago
Should not be giving them any stars but it wouldn't let me post that way. I called them for service for recalls. They came and got my car and returned it, conveniently leaving the paperwork at the center. I had to call to get the paperwork sent to me. Found out they broke the latch to my hood in theprocess of completing the recalls. I took it back in and they refused to fix it. The service manager got very defensive. I will admit that my hood release pull was defective and the knob broke a while back, so I have to used a wrench to pull it so the hood releases, but both hood latches always latched. I think they couldn't figure out how to open it and broke the one hood latch in the process. They returned it to me hoping I guess that I would not notice but you can definitely notice. They told me it would be $1000 to fix a problem with which I didn't have before it being serviced there. No thank you, who knows what problem I would walk away with after that service appointment! Beware and go elsewhere!

  Doug Murray
5 months ago
Montrose Ford Service Super courteous, knowledgeable and customer friendly. Best part is that I shared with the person setting up the appointment all the details and it flowed through. I did not need to repeat myself but give some context as needed. Rick was really good and certainly makes it a good visit

  Lori
5 months ago
I would recommend Montrose Collision for their great service and always keeping me informed of the status of my vehicle repairs. Jordan E., was fantastic to work with. I would highly recommend him. Thank you all for your great service!

  Sandra Wolfarth
a month ago
We are very satisfied with our service at Montrose Ford. We have worked with Rick several times and he always takes very good care of us.

  Colleen Losch
a week ago
I am always grateful to see Andre s kind face when I visit Montrose Ford. He is approachable, honest, and friendly. Thank you

  Steve Farnsworth
4 weeks ago
Montrose Ford was professional, friendly, timely. Our vehicle looks better than we expected and we are grateful for their service.

  Jerry Morris
3 months ago
The collision center is excellent. Communication is great and car always comes out perfect. I have used them more than five times over the years.

  Rdwrr 29
10 months ago
Nathaniel did a great job on my Roush F-150. He fixed a small leak in the coolant system, replaced rotors and pads on my front brakes and repaired a leak in my rear pinion seal. He also did an oil change and rotated the tires. He was very professional and thorough in diagnosing issues and clearly explained what repairs were necessary.Services: Auto water leak repair, Auto brake repair, Tire rotations, Auto maintenance, Auto brake replacement, Oil changeServices: Auto water leak repair, Auto brake repair, Tire rotations, Auto maintenance, Auto brake replacement, Oil change

  Jeremy C
2 months ago
Montrose collision center was a pleasure to work with. They were quick with the repairs to my BMW and the staff were very professional and accommodating!

  Shelly Breeden
7 months ago
Easy to schedule. When I dropped off someone helped me. I received call updates. The work was done quickly. And when I picked up my car I was greeted and directed to the cashier. Absolutely excellent customer service. Thank you

  Ge To
5 months ago
I have used Montrose Ford for over 15 years. The quality is of work is very high and the prices competitive. The facility is clean, well maintained and the people are have always treated me respectfully. Keep up the great work!!Services: Auto exhaust system repair, General repairs & maintenance, Tire rotations, Auto maintenance, Oil changeServices: Auto exhaust system repair, General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  etolia gills
2 months ago
Rick keeps me up to date on repair work and new problems with my car. He also includes the cost. He is very polite.

  Wesley Poulson
6 months ago
At first it seemed great. Then I got a notice saying my car would be ready on a certain day at a certain time and that if not I would get a call. Well it wasn't and I got no call. People plan their time around these things and for it not to be ready messes up people's plans. All I can say is do better.