Mars Auto & Truck Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Zevely
a month ago
Took a little while to ship. Why the 4 stars But got my control pack and pats delete. Parts look great wire harness and fuse box is super nice. I d pick this over the Ford pack again they always answered my calls and questions.

  L Jones
a month ago
I'd give no stars if possible. Do not do business with this company. I paid almost 7k for a motor (thankfully through pay pal) and after 5 months, I still didn't have it. The people I spoke with on the phone a couple times were extremely rude and told me that I would not be able to get a full refund. Fortunately I opened up a case with PayPal and was able to get all of my money back before the 6-month mark.

  T Mc
a month ago
First time dealing with Mars Auto has been good. Quick to answer phone and knowledgeable of what is needed for my Swap. Coyote Swap of a 67 Ford Falcon. Glad their around.

  Joseph Fontoura
4 months ago
Excellent service .Extremely helpful and even emailed me pictures of the actual unit that was looking to buy. Brian was very helpful over the phone. Will definitely use them again when looking for hard to find parts. Part arrived in 3 days well packaged.

  wade s
a month ago
Not happy. Waited months to have an order filled because they were waiting on mafs sensors, that was understandable and fine but when our order finally showed up the mafs sensor was missing. They took no responsibility for their mistake and infact didn t even respond to my messages

  Colton Fredy
7 months ago
Terrible communication and customer service. Spent thousands with them. Got half my order. After wasting months waiting I just wanted a refund. After weeks of asking for a refund I was finally told my info was sent back to get a refund. Guess what? My part magically showed up. I guess ONLY pay with a credit card and demand a refund to get customer service. It s sad because so many said this was a legit company but I can see I am not alone based on other reviews. Also, it was almost 1 year from order to delivery

  Wade Inman
a month ago
Reached out to Mars for wiring solution for coyote swap . Bruce says he s got a good solution sent ecm and fuse box . Looking forward to seeing it!!

  Felipe Zuniga
4 months ago
I ordered a engine and transmission on Feb 2022, they said because of the "pandemic, now post pandemic issues (because I contacted them many times)" it will take longer. Last time I speaked with them in January 2023 they said 2 more months, my folling question was: can you at least tell me what you already have done in the last 11 months? Their answered was nothing.. .I was lucky enough to get my money back because I used a credit card, I paid a good money for a promise and 1 year lost waiting. They don't send any updates about your order, if you don't call them they hope for you to forget about it.I would put -5 stars if I could

  Amy Curtis
6 months ago
Alex has been great to work with! He saved us hundreds of dollars as well as very quick turn around and shipping! Highly recommended!!

  Albi Kameri
4 months ago
I was having issues with PATS system on my 19 mustang 5.0 John with Mars Autos was able to fix my issue remotely over laptop quick and affordable price. Thanks to John.

  Larry Frasier Jr
7 months ago
Product exactly as described. Excellent communication provided from Alex and price(lowest nationwide), shipping was included also! Would definitely do business with Mars Auto & Truck Parts again. THANKS

  Doug Lawrimore
7 months ago
I purchased (down payment of $7,500)an engine swap 1/2/2023 and confirmed the 6 month delivery. After checking in multiple times to confirm the delivery, I clearly understood the time frames, so during the 3rd month, 5th month, several times during the 6th month, 7th month, 8th month and now, going on the 9th month(all of which I have documentation of promised dates that have come and gone), I called and one sales person says they don't have a donor car and anther says they have one but can't give and ETA because quote from John Martin" it will get done when it gets done". Obviously this is a way to scam money. John keeps saying the website says "estimate times" but when his written and verbal promises are proven via his correspondences he then has no response. Again, a scam. I have reported them to BBB, FTC and the Ohio State Attorney General's office to get a total refund or my order with in 5 days.

  Winston Counseling
9 months ago
So far, top notch service and communication for my LS Swap.Bruce and his team have been very helpful and up front about this process. Can't wait till it's done. Thanks!

  Matt Evans
2 weeks ago
Bruce was easy to talk with and answered my texts fast

  opinionated person
a year ago
Never visited this place in person, only as an online customer. They were very helpful and quick to respond to all questions I had. When I made the order I was at work, with no way to make the payment but they went ahead and started the packaging and shipping process. They sent me a podium pay link that day to make the payment that evening. I will definitely use Mars Auto and Truck Parts again

  Eliezer Regalado
a year ago
Worked her for a few days and they refuse to compensate me for my time. I didn't stick around due to low wages. How is that ok? Removed a completes ls3 with trans and etc. out a camaro for free.....look else where for a good work environment.

  Tyler Schimpf
8 months ago
Called up to get a quote on a spare wheel, quickly agreed on a price and had one shipped. Was at my house next day. Fantastic.

  Alan Ridge
a year ago
Lead times on swap kits are wildly inaccurate. I was up front about my timeline when ordering in August, and now a month out from the 6-month lead time when I purchased I'm being told it's (at least) another 2 months out past that. This is not the type of behavior I expected given the cost. If you have a time frame in mind for your build, I highly recommend shopping elsewhere.

  Matthew Ybarra
2 months ago
Verry easy pleasant guy named Alex helped me I recommend. Love shops like this thanks Bruce.

  Samuel Stephenson
a year ago
Crazy inaccurate timelines on engine crates. Purchased a 3.5 ecoboost in Nov 2021. Wouldn t answer emails and assured that they would be able to provide the product while talking on the phone. I waited over a year with no progress and Bruce stated that they couldn t provide the service. For context, I wanted a sub 75,000 mile motor which is an option on the website. Nov 2022 I request a full refund which they agree upon. It took over four months to receive a check. I understand that this is a risk you take with small companies but Bruce sounded like a kicked puppy every time I asked about the product or the refund.

  Kirk Buchanan
2 years ago
Super nice folks, Evan and John took good care of me. Even though, thanks to Covid, it took way longer than expected the end result is I got a great engine/trans at a very reasonable price. And it is plug and play!! The guys in the shop were very helpful, Luke helped me take off parts that the chassis builder did not need before we shopped him the engine, truth be told Like did most of the work. They have lots of performance stuff there. I would recommend taking a look at MARS before you make a purchase.

  Edward Wooden
5 months ago
Great customer service with answers to all of my concerns.

  Daniel Norris
a year ago
My sales person was Steve. Let me just say top notch guy knew what I needed to get me back on the road. Pricing was awesome!!! Really wish there was a way to give a 10 star rating!!!

  Nicole Hatch
a year ago
Steve LaTampa is making a huge difference at mars! I ve been dealing with mars for a couple years and he s turning things around. It used to be hard to get a hold of someone. His customer service is second to none! Great guy

  Daniel Marquette Sr.
8 months ago
Good people, had what i needed for a good price & shiped it to me fast. I would highly recommend these guys!

  Kenton Quint
9 months ago
First time customer. Had what I needed at a good price. Will consider using them again for parts if needed.

  Daniel Pelletier
2 years ago
They are not honest about lead times. They will stop responding to emails as soon as you pay for your engine kit. They do not return phone calls no matter how many times they tell you they ll call you back. Took 10 months and a Better Business Bureau complaint just for them to do anything to get me what I paid for. Go elsewhere for your LS packages.Response: you can t even get your customers straight. I filed my BBB claim 4 months after I got my engine because of failed promises and lack of customer service.

  Lowell Miller
a year ago
My experience with Mars they were nice to work with Mike was awesome to deal with I had small payment problem Mike fix that my part is on the way I will be a return customer!!

  Andrew Reid
8 months ago
Everything was quick and easy when I ordered from Mars Auto. They were very knowledgeable of their inventory making easy to find what I was looking for.

  Santi Speed
9 months ago
Alex helped me with getting a Mustang rear cradle for my hot rod, ordering and payment was a piece of cake. Looking forward to getting my part!