NAPA Auto Parts - Phillips Auto Parts, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ron Buchanan Jr
5 months ago
Great should be enough, but in all honesty, Steven a d Daniel go out of their way:, above and beyond to get you what you need. I most buy heavy-duty nnB parts, and these guys strive to keep common use items in stock which is always a tremendous help

  Ron Buchanan Jr
a year ago
Great folks to do business with. Friendly, knowledgeable counter people. Wayne has probably forgotten more about cars than most know, Stephen is doing his absolute best to know what the customer needs to get back up and going at least on the heavy duty truck side. The others are good people. I just haven't known them as long. This is our go-to local parts house, and most of the time, they keep something that you can get by with at least til the correct part comes in.

  Scott Morris
a year ago
I have never been a fan of Napa parts, this was a Car Quest until recently and now we have to deal with Napa. The young man working this time told us that Napa has made some changes in the manufacturers of some of their parts and I am hoping this will improve the quality. The young man working was very knowledgeable and very helpful and friendly.

  DeAnn James
3 years ago
Customer service was horrible, unless your a man it seems. My daughter was trying to purchase oil for her vehicle. I went in originally to help insure she got the correct oil, since it being her first car. No one acknowledged us upon entering. No one was wearing masks either. I went out to the vehicle while she went up to pay. She tried to pay with her debit card and it was declined. Instead of trying to punch her card into the machine or swiping her card again, the cashier rudely handed her card back and was short and cold with her. She checked with her bank to ensure there was enough money. She tried to insure them the money was in the account. They refused to rerun her card, and told her she would have to use a different card or call someone to come pay for it. He cashier walked away again and helped someone else. She called me to come back in. I handed my bank card and it was declined. I laughed and told him there is no way it denied for insufficient funds since I knew I had more than enough money to cover the purchase of 2qts of oil. The new cashier reluctantly retried but this time keyed in the card. To his amazement it went through. I told him that my daughter had the money in her account as well and should had been able to process her payment. They tried blaming it on the chip. We both went to multiple places afterwards and made several purchases with no problems. Would have been nice if they would have some compassion instead of acting like they didn't have time nor wanted to be bothered by 2 women. If she wouldn't have needed the oil we would have went to advance or o'reilly next time. Shame since the store is less than a mile from my house.

  David Ollis
5 months ago
Aways great customer service.

  Blue MountainCur
5 years ago
I'f 'yer look'n for great place to find the parts to get you going, this is it. Get help from the guys behind the counter, or just wander about the inventory 'til you find what you're looking for. If they ain't got it, they can have it by tomorrow.

  Daniel Honeycutt
3 years ago
Napa headlights are not as bright is i was told( but get the job done) they would be as bright as my silver-stars, but no where close guess i don't have to worry about anyone flashing on my dems.

  Chris Rowe
2 years ago
Really nice and knowledgeable. Staff seemed happy to help me out.

  Dan K
5 years ago
No complaints here. They had the exact tool I needed; and it worked exactly as advertised to get me out of a major jam (spark plug insert tool).

  James Serao
10 months ago
It's a napa, lots of parts, a little over priced and knowledgeable people

  Rickey Sparks
5 years ago
Great Place to get your auto Parts, and Paint Supplies Sure Glad it is in Spruce Pine thank You to all at the Napa Store

  Kathy Bustle
2 years ago
Bailey's NAPA has whatever you need for your vehicle, and if they happen to not have it in stock, they will get it for you!

  Mike Mobile Bluesman Blue
2 years ago
Very helpful people working there and a large selection of tools

  Patrick Murphy
6 years ago
I love my tools .they have good smart employees that can Anser questions.

  Donna Kay Powell
5 years ago
A little partial, because it's my brother's business. Started with little, now it's much. God is Good!

  Donald Werner
4 years ago
Very helpful and can find almost anything you need.

  Michael Capellupo
5 years ago
Great parts house. Friendly helpful staff

  Dean Sullins
4 years ago
About the only Parts Store that will help you find what you're looking for...

  Lisa Florane
6 years ago
They were nice and very helpful.

  Rob Conley
6 years ago
Very friendly knowledgeable people.

  Spruce Lee
5 years ago
Very best service in town.

  Johnny Willis
3 years ago
Great knowledge people friendly

  Ricky Colvard
3 years ago
Good auto parts store

  Doug Weathers
5 years ago
Great as always Roger is the best

  BOB Eason
4 years ago
Always has the parts you need

  Keith Wallace
2 years ago
Great place to shop

  Jaclyn Phillips
a year ago
Friendly staff.

  Walter Peanutbutter Biddix
2 years ago
Napa know how

  Demond Mcneill
3 years ago
Great service

  Miranda DeGrande
7 years ago
Good prices