Black's Tire & Auto Service
4.7 (564)
512 E Market St, Smithfield, NC 27577
(919) 934-8123
blackstire.com
Claimed
Service options
- In-store pickup
Introduction
Black's Tire & Auto Service is a well-established auto repair shop in Smithfield, NC, offering a range of services including tire rotation, oil changes, and brake repairs. With a focus on customer service and quality work, they have a dedicated team to assist customers with their automotive needs.
Services offered: Tire shop, Auto repair shop, Brake shop, Oil change service, Wheel alignment service, Wheel store.
Black's Tire & Auto Service Reviews Summary
Pros
- Knowledgeable and helpful staff, such as Isaac and Linda, providing excellent customer service.
- Efficient service with fast turnaround times for tire changes and repairs.
- Professionalism and dedication to finding solutions, as seen in the case of locating uncommon tire sizes.
Cons
- Occasional issues with cleanliness, such as greasy fingerprints left on interiors.
- Some instances of high pricing and long wait times, as reported for oil changes and tire rotations.
Suggestion
Maintain a high standard of cleanliness to ensure customer vehicles are returned in pristine condition. Consider reviewing pricing strategies to offer competitive rates.
Positive Words
helpful, knowledgeable, fast, efficient, professional, excellent, friendly, recommended, fantastic, dedicated
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ashley Farrell
2 months ago
Isaac was extremely helpful and knowledgeable of my Michelin defenders and helped me all along the way. From my first phone call to the end of the my transaction. Thank you Isaac and Blacks for the great customer service you have created a lifelong customer thank you.
Vicky McAbee
a week ago
They are fast and friendly. Linda at the front desk was amazing. You can tell she can multi-task like a champ. Only issue I had were the greasy hand and finger prints on my drivers side interior door all around the handle. I have tan interior so it was extremely noticeable. Other than that awesome job.
Skyshot Drones
a month ago
Got us in without an appointment. Fixed our Lexus. Got us out. We expected them to call us and explain what they were going to do and get an authorization-they didn t. That would ve been nice. But other than that it was good service. Nice crew.
Tibby Beard
6 days ago
Everyone at Black s Tire & Auto far exceeded the definition of Excellent Customer Service.We had a camping trailer blow out on I-95 near Smithfield, NC. The technician, Hannibal, searched far and wide for two days to find an uncommon tire size. We continued on our trip (minus the camping part) while Black s allowed us to park our trailer on their lot. Hannibal found the tires and they were installed on the camper. We cannot thank all enough.
Louise B
2 weeks ago
Oil change and tire rotation took 3 hours of waiting time. TOO EXPENSIVE. Costed me $140 (w free tire rotation??? make it make sense) . Go somewhere else frfr. EDIT: I don't usualy leave bad reviews but if it will save someone else's money/time then I have no choice but to. I got an oil change and tire rotation from this place 2 weeks ago and had it done before my week vacation, so I didn't use my car at all for the rest of time. Then, I came back and took my car to different shop to get something else fixed and they realized that both of the rear tires of my car has wires coming out of it. Literally can split and have a blowout at any time! Black's Tire & Auto Service did not inform me about my tires even though they literally rotated my tires two weeks prior. It was very obvious and there was no way it wasn't seen. Thumbs down. :( Here is proof. So basically these were initially the front tires then switched to the rear side.
William Priante
3 months ago
Above and beyond excellent service at Black's Tire & Auto Service. Unrepairable flat tire on 95 in a torrential downpour while driving from Boston to Key Largo. Car arrived on flatbed 5 minutes after closing, but Steve H. agreed to help me and had me back on the road by 6:10 with a new tire at a very reasonable price and traditional Southern hospitality. Many would have simply said that they were closed, but Steve H. did not and he saved me a lot of time by helping me.Didn't get the names of the other two team members there, but they were also very polite and friendly.Great attitudes by all!
Melba Webster
4 weeks ago
I've been coming to this place for years with 2 different cars and the service has always been great. Linda,her side kick, Robbie and crew will do their VERY best at all times. They will keep you informed and up to date on the work done. Never a bad experience cause I keep coming back. Now they work on "Black Beauty " and I'm proud of the car they serve to her.Thank you big time to you lady and gents.
Brett Parliman
3 months ago
Went to Black s tire to get my tires rotated and balanced and an alignment. I walked in and asked if they had time to do the service being that they looked pretty busy. They said no problem and took me right in and put me on the schedule, keep in mind I was waiting. Let me just say THANK YOU !!! Awesome team there, everyone at the store were knocking out services as fast as they could. I was there maybe 2 hours or a little longer. But in my opinion , talking with the employees and customers I felt relaxed. They explained why I had the vibration and the alignment was off but not by much. I was even surprised to find out that they are open on Saturday s. They have made my day and they have also gained a customer. Thanks again team !!
Emilia Ala-Mattinen
4 weeks ago
Professional and fast! They did all that needed to be done and communicated everything!Also got the best price for new tires! Definitely the one and only shop I m taking my car from now on.
Frankie Bee
a month ago
Friendly staff and great customer service. They were able to mount my new rims and tires at a reasonable rate. So many places to choose, but I m glad I picked them.
Sandy Cordray
2 weeks ago
Isaac was sale rep helped my get new tires on my jeep and oil change. service was fast and quick. and definitely recommend. and Isaac also set me up with a Good Year credit card which greatly helped my purchase today.
Tracy S
3 weeks ago
Went to get a few tires put on, balanced, and alignment. Isaac Holcomb was great! He suggested options and was very kind throughout. The service was performed right away. It was a smooth experience because Isaac, thank you!
Dillon Brown
9 months ago
Very unprofessional spot brought in my rims to get balanced and was scratched in the process claimed they were already scratched but no damage was pointed out before they done the work because there was none. Said the machine wouldn t of scratched them but nobody said it was the machine but all 4 of my rims were messed up in there care got in touch with Steve Honeycut manager he was very disrespectful not trying to make anything right have pictures before I brought them to them with no damage on the rims all he had to say was he done it 35 years ain t no way they scratched them but he wasn t even there when the work was done will be taking legal actions myself save ur self some time don t waste ur time will mess up ur property and do Nothing about it..
Ryan Bolesky
5 months ago
Thank god these guys were open, blew a tire on 95 on my way up to Pennsylvania, was able to limp it into BTS and they had the tire ready and Hannibal took real good care of me at a good price, back on the road in 2 hours. Thank you!!
James Hansen
3 months ago
My girlfriend has long been a customer of Blacks. She recently had a situation where her tire blew out and the rim got damaged. Initially we thought she was going to need to spend more than $500 after getting a quote on a new rim. However the guys in the shop were able to figure out a way to fix the rim and be able to put the tire on also. They definitely went above and beyond to make sure everything was safe to drive on. Highly recommended business and quality customer service. Thank you so much Isaac, Chuck, Matthew, and Thomas; as well as Blacks!
Selma Minimart
2 months ago
I feel that a lot of these reviews happen to be super ironic and coincidentally the same in essence. Had an accident interstate 95 great people extra effort to help to add on the amazing grammar of all of their reviews are just as weird. The format everything about it seems like fake reviews! I didn t have a terrible time, but I definitely did have a problem with the transparency in pricing. Tires that go for about 160$ in about every other place, marked up to 206$. Okay small shops need to make some money, understandable. I need two tires ASAP so I get them. Usually when you buy the tires from that specific location usually they will discount or even include installation. They charged me an nc tire tax but that only applies to 20 or greater and even that is only 1% they charged me 2%! They charged me for each individual part, when you should build that into a single installation price. As well I was not asked whether or not I would like the tire protection insurance I had to ask specifically to remove it. Money is not an issue. But the way you do business is, if that s the way you do things please be upfront with the pricing and tell your customers what they are paying for.
Earl McClary
3 months ago
My wife experienced a flat tire and I phoned Issac at Blacks Tire & Auto in Smithfield. I drove it there the next morning using the small spare tire and Issac told us he would have 4 new tires installed within an hour and half. The car is a 2019 Subaru and he showed me why he recommended all tires be replaced rather than just the one. I agreed with his analysis and all 4 tires were replaced promptly. The service was professional and everything was explained to me including the tire warranty and tire rotations schedule. I would recommend this service center based on my experience.
Valerie Godwin
a week ago
I've been to this business several times and the employees are always very kind and courteous. They are very helpful with finding you the best options to solve your vehicle problem and getting you the best price that won't break the bank.
Jim Harper
3 months ago
I live 2000 miles away. Brought my car to get tires rotate. They found my brake needed work. They gave me the rotation free. And fix my brakes, test drove the car. Then turned the car over to me. It took a little time. But well worth it
Dannette Christman
4 months ago
Customer service was great! I was greeted promptly and the issue was resolved in a timely manner. The waiting area was clean with available courtesy coffee, along with vending machines full of great selections. I highly recommend Black s Tire and Auto Service.
Doug Mullins
a week ago
The guys changed two tires on our camper for us and got us out the door sooner than we were told,thank you very much and great job!
Blair Stoney
2 weeks ago
Isaac was a great help, helped me pick out what tires I needed and got me right in for a tire change, balance, and an alignment. Any questions I had he was able to answer and I ll definitely be back next time I need tires!
Timothy Johnston
4 months ago
The service was exceptional. They went out of their way to find a pair of matching tires. With tires being so expensive, I chose to replace one set at a time. had my first set of tires placed on my vehicle about 8 weeks ago in another city. This location is very serious about service to their customers.
Todd Daniels
2 months ago
Love the folks at Black s Tire Smithfield, NC. They have been taking good care of us for years now. Linda and Steve are great and all the others who work hard providing great service for us.
Carlos Soza
3 months ago
Exceeded my expectations. Great costumer service. You are treated with respect and they listen to your concerns. Linda and the crew are fantastic. Very highly recommended.
Kalyn Norris
2 months ago
I didn't catch the woman's name up front but she was super friendly and knowledgeable. Also, service time was good considering I was a walk-in.
Mitchell Mullis
2 years ago
Nice employees, helpful and knowledgeable. Short wait times, quick service. Prices were fair. Got my oil changed and couple tires fixed. Will be returning if/when I need to. I definitely recommend giving them a try.
Carl McClanahan
3 weeks ago
I have been a customer of Black s Tire and Auto Service for several years. I have purchased tires from them and had tire repairs done by them. I have used them for routine maintenance and unexpected repairs. They have consistently provided quality service at reasonable prices. While performing routine maintenance they have noticed things that might have been overlooked by a nonprofessional but could be dangerous if ignored. They immediately brought it to my attention in an effort to keep me mad my family as safe as possible. Their staff is professional but friendly and do their best to accommodate my concerns and requests. I would not hesitate to recommend this service for anyone in need of automotive services or repairs.Sincerely,Carl L. McClanahan
Andy Rolli
2 months ago
Having had excellent experiences with Blacks tire and service near our former home in Hickory I was very happy to see that mantra exists here at the Smithfield location.
DART VIDEO
3 months ago
BTS is awesome. I highly recommend anybody with any Tire or other car issues. Isaac Was exceptionally fantastic in helping me with my issue. 10 stars.