Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandy Belton
2 months ago
The best truck detail I have had by far! After the wash, vacuum, and armor all inside, my truck looked better than it did when I first drove it off the lot! The guys took time to pull all the mats out, hose them down, and dry them before reinstalling in the truck. I will definitely be back again. I came out on a Saturday, and three days later my truck is still sparkling. Thank you so much....updating 1/16 with pictures as of today (after it rained)....amazing job!
Levi Hamrick
3 months ago
I usually clean my own vehicles but I had some giftcards to use. They were short handed and behind but very kind, professional, quick. For a basic interior cleaning, it looks pretty good.I forgot my truck battery is almost to the end of its life, and the doors being open for half an hour drained it. Multiple employees volunteered immediately to bring their cars around to jump me off, which was very appreciated.
Ginger Mcgee
3 weeks ago
Paid 48.02 for the best.The inside was to be wiped down and new car fragrance was to be used. They did not use armor all at all! Looks like they dusted...with a lick and a promise! So disappointed...the last time It looked like a new car...guess it depends on who you get...oh there was no fragrance!Some don't take pride in their work anymore.
Patrick Moss
2 years ago
It was a horrible experience for $50. I am attaching photos from the 2nd time on this visit I had to express that the vehicle still wasn't cleaned. I finally just gave up and left. I won't be a return customer and recommend not going there. I still had a pile of shavings under my passenger seat and everything was still dusty. What made it worse was I told the guy I needed the car cleaned to take back to the dealership and I had to point things out to him after he says "what do you mean"??...
Deborah Childers Faires
5 months ago
We paid for the works and asked for them to pay special attention to the inside windshield . Windshield is so streaked that I can barely see through it when the sun hits it. The dash still has dust like no one ever touched it. I'm not happy at all. My 9 year old could have done a better job.Service: Auto interior vacuumingService: Auto interior vacuuming
Joel Scruggs
2 years ago
Added upgrades to my unlimited plan that wasn t used for a month. Was informed by employee after done he wasn t cleaning inside because I added tire shine. My unlimited was inside and out. Was told he seen I had on my plan but he wasn t allowed to do his job. After years I m done with there poor service and poor quality of work. They have scratched both my new cars. They have double charged my card for my unlimited plan. But they claimed it was accidental. They don t never do a great job especially on interior when they even do it. My truck doesn t even have carpet. Always leave water spots on black truck. They let them dry in sun then spray and wipe with something that looks horrible when dry that leaves streaks and scratches all over. Save your money and take some where else or be better just to burn the money than take it there. When there since opening and it all been down hill. Notified company but apparently they don t care.
Crystal Lucas
3 years ago
This is second time I've used autobell and I was very disappointed in the service. The inside of the car is still dirty even after paying for the biggest service. Still crumbs and debris in seats and floors and door jams were not wiped down, i dont know if i got someone who just wasn't into their job today or what happened but I am very disappointed at the service I received today.
Jessica Sipe
7 months ago
Honestly not worth the money. I had a membership for the unlimited washes (the highest package) and used it a couple of time. The first time I noticed they didn t vacuum or do anything in my third row. Went back today and paid an extra $15 for the master vacuum and made sure to request they clean at the third row. While the outside is looking sharp the inside is not anything to praise. There is still dust on the dash, the car was not even wiped down in the third row, the windows are full of streaks. It s just not worth the money. Cancelled my membership as I pulled off the lot.Service: Auto interior vacuuming
Demetra Wray
3 years ago
Today I went thru this car wash with the intentions of only getting my car washed NOT to come thru and the visor on front of my car broken!! and then I was told by management that they are not responsible for replacing it but your car wash is CLEARLY responsible for breaking it! And where in this sign do you see not responsible for replacing it? Because I sure don t! I rate your business a 0!
David M. Lee, Sr
2 months ago
They did vacuum out my car haft clean the inside my windows not clean on the inside.
Diane Tate
5 months ago
Had my car washed there a little while ago and I called and complained because they didn't touch my console or the doors they gave me a free car wash and when I took it back still didn't wash my console or the doors tried telling me that my doors wouldn't come clean and when he tried wiping the door guess what it came clean but then told me that he wouldn't touch the console or the remaining doors.
Jason Vest
10 months ago
They don't vacuum ad good as they should they don't wash all of the inside windows and there armor all job is subpar at best the people who work there are nice but there quality has gone down I've used them for years but it's time to find someone who does it right the first time.
Kenneth Walker
a year ago
Went in this morning to get my car cleaned. They did a terrible job. Purchased the package that included everything. Didn't shine my tires. Left water spots on the outside and the vacuum job was almost non existent as well as not wiping the inside with a cloth. The attendant didn't care. I will NOT go back. I actually went to another car wash over on 74 and recleaned the car myself.Services: Polishing, Auto detailing, Auto interior vacuuming
Lily H
a year ago
I m a rideshare driver and go to autobell very frequently. I go to many different locations and recently moved to this area. The first few times I noticed they did a poor job. Not wiping down the dash, doors, or cup holders. Once even missing a lot of leaves and dirt. That time I exited the car and wiped off the mat myself and no one came over to ask if they can do anything else for me. In fact they were all inside. Also very careless as to wait time. Employee stood I guess trying to sell a customer something for about 8 minutes at the wash entrance. They should have ran them through then helped them. I tip $5 every time and these were repeat employees which made me angry that they are so careless even with repeat tipping customers. I will not be returning to this location unless it s just a ride through.
Sandi Vielbaum
2 years ago
Disappointed with service today. Used Autobell in Shelby NC. When living in Concord, I loved the one near Concord Mills. Top notch. I moved away years ago and have just moved back to Gaston County. Since I am in Shelby every day, I was excited to see one there so I tried it out. Outside of car looks great. Inside smells great and and at first sight looked great. Once I got to school car pool line I checked it over. They left trash on the center console. My visors weren't touched. I used a baby wipe and they cleaned up nicely . Right part of windshield was dirty and passenger window was dirty. Gum was on window of back passenger sit and they left it there. Under the seats weren't touched. If I could give a zero I would. I expected better for $30. I won't be back!
J J
3 years ago
They really cleaned my car good
Samuel Smith
a year ago
They never clean the rear window of the vehicle even though my subscription covers this process. I asked that they clean it the last time and the worker sprayed the cleaner on the glass and wiped the upper corner on both sides not even enough to wipe off the excess widow cleaner. That's right it was left to run down the glass. I stopped tipping as this shows a lack of respect for me and my vehicle. I continue to be a patron for convenience alone.Service: Auto interior vacuuming
Walter Hernandez
10 months ago
People nice . But if you really gonnaclean your car honestly do it yourself before you bring it to these guys you ll be really disappointed, They half cleaned mi suv . Poor quality
Mrs. Pough
7 months ago
They do a horrible just I went back for them tho clean my car correctly and they still didn t put any effort I even tipped them I will not be going back I still have water spots everywhereServices: Vacuuming, Auto interior vacuuming, Car waxingServices: Vacuuming, Auto interior vacuuming, Car waxing
Amy Daniels
3 years ago
Paid $40.00 for a half job. Floors wasnt clean windshield was clean soap spots on the outside windows. No windows was clean on the inside except driver side. They did an extremely horrible job. I wont be going back. If it had zero stars that's what I'd give. Will not recommend anyone to go to this location. Was very unsatisfied!!!
Randy Miller
2 days ago
I was surprised how clean my car looked.
Jeff Longwell
10 months ago
They always do a good job, and they are very quick! I learned today that 7:30am is an optimal time to come! I got in and out very quickly!!
Jonathan E. Temple
2 years ago
Still never gets the car really clean, especially the back end/window. My wife paid a lot more a few days earlier for her car and the car was still dirty and she went home to clean the windows they did not clean but had been paid to do... not the first time, either. I elected to use the cheaper drive through; basically, equal results.
Kimberly Butler
2 years ago
Cleaned car okay. Paid 42.00 and still my carpet was not cleaned good. We're very fast at cleaning. Will return but will get the 22.00 package not worth the 42.00.
Jackie Crawley
2 years ago
They did a fair job. I had to go back and ask them come back out to my car and bring their vacuum cleaner and their rag. Then when I got home I realized the front of the car is still covered in bugs that didn't come out in the wash. I don't think I got $71 worth of cleaning.
janet tallent
4 months ago
Inside car was sparkling!! Outside was great as well
Todd Dionne
7 years ago
Took 46 minutes for my car to be washed and cleaned inside and out. I witnessed several other customers after me that had seemingly the same service performed and were each gone before me. I inquired to two different associates what a reasonable expectation of time would be, both answered 15 minutes. That being said, my car was very clean, but took 46 minutes to do so; it is a small compact car. Very disappointed with the teenage management representation as this location and their lack of response and general misunderstanding of customer service.UPDATE: The Store Manager called me personally to discuss my concern which was appreciated. He was courteous and generally concerned about what he could do to make amends. Thanks for the phone call Darren. Adjusting star rating from 1 to 3 stars for this due diligence.
Di Moore
4 years ago
Though I only had the outside of my vehicle cleaned, they did a wonderful job! I didn't think it was possible because it had not been cleaned in a while. When the two guys dried it, they made sure the rims were clean.
Kristen Russell
5 years ago
My car hadn't been vacuumed in 7 months, and they did a pretty good job getting everything up. I often have kids and pets in my car so considering the giltter and dog hair I was fairly impressed. It's not perfect, but very good. The outside of my car is awesome, very shiny and clean. I will be back for a second visit, and won't wait seven months haha.
Heather Bass
5 years ago
The Autobell Car Wash is a good place to do a quick car wash and a quick vacuum. But for the monthly subscription money in the price of an in and out vacuum and clean I just don't think it's worth the money. My family I have always had to have the attendance go back and and clean the inside of the vehicle on multiple occasions. Also, another problem that we often encounter is the use of dirty rags on our Windows when drying the car. If you need a quick wash and rinse and a quick vacuum This is the place to go but for anything more detailed I would definitely find somewhere else.