Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elizabeth Walters
a month ago
They give honest and helpful answers. They are always willing to help!

  Aj B
a year ago
Great team! Store looks very clean. They ve turned things around !! Highly recommend coming here great selection!

  Jeffery Williamson
a year ago
It was a nice store it was real clean and organized. The people at the counter we very helpful courteous and friendly. I would definitely go back to this store when I'm in the area and recommend anybody else too as well.

  Chrissy Parrish
a year ago
Call in to find the part you need !Store has really turned around great new management and team.

  Mary
2 months ago
Had just what I needed, no wait.

  JD Bush
a year ago
Sales Team was very helpful in finding correct parts, accessories, items needed for vehicle and willing to order find things at other locations so we can have the parts.

  Dream Chaser
3 years ago
Poor management. Very rude. The management degrades their employees while in front of their customers. The personal experience i had myself while shopping in store was horrific. The employee that helped me, she was amazing. Made an upsell and satisfied me 100%. The manager how ever made me make the decision to never shop at this location again. Scolded the great lady for going out of her way to satisfy me. A high paying customer. Very very shameful that management is the reason to lose business over. I would reconsider who you guys have running the show because they are having high paying customers running back out the door with money in their pocket. Very disappointed. Great staff. Poor management.

  GiGi Martin
3 years ago
No one even bothered to acknowledge my presence, let alone help me to spend my money. Three employees seen. Noneto say anything at all. Just left me standing. Why should they care? They have plenty of customers to replace me - right? Makes me sad. Advance Auto used to be the place! No more!

  Korey Deese
3 years ago
Not helpful. I ordered a part for my truck because it said that the store didn t have any. It took 7 days total to get to my house (5 business days). The MAF was broken. I took it to the store, as it tells you to do in the return policy with the item shipped, as well as their website, and upon seeing it was a online order, they IMMEDIATELY said you ll have to ship it back . Both employees in the store told me this. Then why does everything else tell me to take it to the store??? Now I get to pay $10 to ship back a defective item. Will just order stuff from Amazon, because at least returns are easy with them.

  Chase Morrison
2 years ago
Has to be one of the worst advance I ve been to over the 50 states I have traveled! They waste your time by never ordering the parts you asked for and then laugh about it when you get to the store. Save your time and drive 45 minutes away to Mocksville!

  Katlee Shank
5 years ago
I went in for their free diagnostic testing, and John was quick to grab it and follow me to my Jeep. He showed me the codes, we talked about what it meant, and then he'd looked up parts and prices, gave me an estimated and even brought out a coil so I could see what it was (I'm used to working on older cars that have plugs and wires). I've always preferred Advanced over other parts stores in Chattanooga, and it's nice to find they're just as good here. :)

  Chuck Hawks
4 years ago
Friendly, helpful service! The person behind the counter even suggesting ways I could save money by purchasing items that were on sale. They will definitely see me again when I have more auto parts needs!

  Titus King
5 years ago
I have went to order some parts and had to pay up front for the point but the time that they told me when it was going to be in I had to almost week two weeks instead 24 hours they have really been on helpful during the process but eventually I got my point but was not happy because of the time frame and then those that may not had nothing to do with it they act like they didn't want to deal with it so it is a place I probably would not recommend someone to go unless you just have to go

  Kerry Caslow
3 years ago
The kid at the counter on Friday was an absolute embarrassment to the store. While waiting for my husband to find some paperwork in the car, he picked his earwax and analyzed it at the counter - absolutely disgusting. Then, when we asked him to replace the battery we bought, you could tell he did not want to. He did not want to install the insulation material correctly and also could hardly figure out how to reinstall what he previously removed. Finally, what he did in the parking lot seemed unconscionable when dealing with customers - a funnel fell of the cart and he threw up his hands in frustration and when he was struggling with what SHOULD have been a simple job, he said "what the...." angrily, not saying the third word but everyone knows what he meant. I have never felt uncomfortable at an Advance before but I did yesterday and will NOT be going back. I'll try the AutoZone or go to another city before I will go back there. Embarrassment to the brand name.

  Lamont Johnson
6 years ago
I had the pleasure of meeting and talking with the Manager Lynn a very nice honest and respectful gentleman who knowledge and experience helped me save a substantial amount of money I trust him and he was completely correct thanks Lynn I'll be back when another problem occurs my first name is Sam we talked about a battery & alternater outside at my vehicle

  Michael Lauzurique
5 years ago
Very patient. Laid back . Lisa allowed me to make a decision on my order and was ready to assist me when I needed her. Will definitely come back here before I visit any other local auto part shop.

  Alberto Alicea
a year ago
Bought a monster transmission over here with the team! Sounds beautiful , highly recommend coming here ask for John or Emma.

  Sara Grotke
6 years ago
I bought windshield wipers at Walmart and thought I had wrong ones BC I couldn t get them on. So I came by here tonight and Tobias the man working helped me! He cane right out and even taught me how to do it no questions asked... really nice guy! I will get my stuff here 1st next time!!

  Tawanda Crosland
6 years ago
They were very helpful not sure what the two people names are that helped me a few weeks ago but they found the problem with my car and helped me when I has my children with me. Thank for the help and keep up the good work

  Jonathan Shank
5 years ago
Good location with helpful employees although they always seem to be understaffed. Good folks taking care of you just often not enough of them.

  Griffin Hamilton
4 years ago
Beyond helpful. Spent at least an hour helping me after a break down. Offered to buy the gentleman helping me some dinner and he wouldn t accept. Good people

  Carl Haynes
6 years ago
The clerk was very friendly and helpful. I bought windshield wiper blades and he offered to put the on for me. Great service!

  kobe pup
5 years ago
Great people that know there stuff. Awesome experience getting help from these guys. Never have had any issue with faulty parts either.

  Shane Shevlin
a year ago
They tried to sell me a broke part. The sale person acted like no big deal.

  Dustyn Swartz
a year ago
Good friendly service with the basic car stuff you need to get the job done

  Carlton Stevens
5 years ago
The Store Manager is PHENOMENAL!!! He and his staff, take sales and service to heart. They go WELL ABOVE the phrase, "above and beyond".

  Enoch Jernigan
7 months ago
Very helpful and patient folks.

  Jimmy E
7 years ago
This store is by far one of the best auto parts stores i have ever delt with. Daniel is the most curtious, knowledgeable, and helful employee that i have ever met. Great experience.

  Shontell Kennedy
2 years ago
Cashier was completely a business to the situation he couldn't find parts he charged me twice was not a good experience

  John Blackwell
5 years ago
It's a good place to go when you need what you need. Friendly folks, knowledgeable. Establishment clean, ample parking. Need I say more?