Mr. Tire Auto Service Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Wilson
a week ago
Quick Honest Quality Service. I scheduled an appointment online to have my headlights replaced. I was in/out in under 30 minutes. The price was lower than some others quoted and when I inquired about other services, they said they were not required. I less honorable place may have tried to upsell.

  Samantha Gamble
4 weeks ago
I return to Mr. Tires in Wakefield largely due to the customer service provided by their manager, Nick. He is knowledgeable and friendly. He makes me feel like he is concerned about the safety of my vehicle all while keeping me laughing while I wait for the work to be completed. Any interaction I have with other employees is always professional and competent, as well. I m so confident in recommending this location due largely to Nick though. I sent my 17 year old with her vehicle to this location alone, and not only did everything go smoothly, one time they fixed her headlight (I believe the bulb came loose), free.

  Vickie Koch
3 weeks ago
I have taken my vehicle to Mr. Tire for years. I have always been pleased with the service. Not today! All I needed was an Inspection. I pulled in at 11:35 am and went inside. No one was at the counter so I sat down and waited. After 15 minutes, an employee came to the front desk, dropped something off, and left. A few minutes later, a different employee came to the front, looked at me, and left. I waited for a total of 20 minutes with no one to help, so I left. Horrible customer service!!!

  charlotte stiles
a year ago
This is the first time I have used this service. When I read the reviews, I was skeptical, but Nick is who is the manager of Mr Tire, put me at ease when I called to inquire about the service. He cares about his job and the customers, and is a man of his word!! This will be my to go auto shop!!! I brought my own tires and covers for this shop to put on. The price is reasonable, and he makes sure that employees do the job right!!!

  Dominique
4 months ago
Great place to get your car checked in Wakefield.Your front desk staff is amazing. One gentleman especially. He makes everyone at ease and he is efficient. I think his name is Kevin. I will say he remembers everyone and their cars and he makes Mr. Tire a great place to bring your car and you know there s no scamming.

  Elizabeth Strokes
2 months ago
had an appointment I booked online. was confirmed via email from 9-11. showed up around 10 to be told I missed my appointment at 930. never received a phone call or an email confirming exact drop off time. went down the street at a different place.

  Frank F
2 months ago
I came in for oil change and rear differential oil change. Was informed my rear differential was in need of repair and advised to find a shop to repair. I'm glad they checked it before I paid for the service. Honest and knowledgeable techs. I recommend.

  Darby Jones
2 months ago
The guys saved me $1,000 this time and charged me $0. Said they couldn't find anything wrong, that the electrical/engine/PCM code was a false positive, a non-issue likely caused by a really old battery and that if they cleared the code it likely wouldn't come back now that I have a new battery.Last time I took my Mazda to the dealership they looked at the same electrical code and replaced the PCM and a couple other parts. It still didn't fix the problem until I got a new battery. $1000 bucks later I learned they were just greedy mechanics.5 stars to Mr. Tire for not taking me for a ride.

  John Houjak
3 months ago
Helpful and courteous.Picked up a screw in our tire late one Saturday afternoon.Despite being busy with existing customers and short handed, they worked us into their schedule and got us back on the road.

  Shelly
3 months ago
Update: Our recent visit to Mr. Tire for our annual inspections reaffirmed why we keep coming back outstanding service yet again! Nick, with his exceptional approach to customer care, sets a standard that every service-oriented professional should emulate. Despite the online schedule not aligning with their actual availability, Nick went above and beyond to accommodate us. Although they were fully booked, Nick generously offered same-day service if we were willing to leave our vehicles for a few hours. Opting for a non-urgent approach, I requested the next available slots, and they promptly scheduled us for 8 AM the following day. Nick's vibrant 'Good morning' and heartfelt appreciation for our continued loyalty made us feel truly valued. In summary, Mr. Tire's commitment to customer satisfaction, exemplified by Nick's exceptional service, makes each visit a positive experience. From flexible scheduling to genuine appreciation for loyal customers, they consistently go the extra mile. We appreciate the efficiency and warmth that define our interactions with Mr. Tire, making them our go-to choice for automotive needs. Thank you, Nick, and the entire team, for ensuring our vehicles are not only well-maintained but also accompanied by a level of service that sets you apart. Here's to many more years of being proud Mr. Tire customers!__________________Mr. Tire in Wakefield is everything. They are the true definition of customer service excellence. I have brought 3 vehicles in there several times and have been given a 5 star experience every time. These guys bust their humps to make sure the job is done, done right, and with a smile. Thanks guys! I'll be back!

  ben wesley
5 months ago
I picked out the tire on line. I scheduled my appointment on line. However, when I arrived for my appointment I was told that they did not have my tire in stock. There was 6 days between the time I filled out the on line form and the day of my appointment. I was told by the store manager that after you go through the on line process that you must then call the store directly to make sure they have the tire. The manager then said I could call corporate and ask them to change the website. This was a total absolute waste of my time and gas. Avoid like the plague!

  Chris DeWitt
2 weeks ago
Great tire shop. Efficient and good service on two different cars of mine. Thank you.

  Daryn Thomas
a month ago
Received patch work for my tire and the staff was super helpful and kind hearted. This was my first visit and I will for sure be returning to this location for future services.

  shannon merrell
2 months ago
Absolutely love these guys. Super down to earth, we never feel like we re just a number.Always work us in & very personable!

  Dan King
3 months ago
Great experience here. Bought tires off Amazon and they were the local installer. They were friendly the whole way through and had no issues at all. Thanks!

  Kyle
5 months ago
Very friendly and helpful staff. They made sure all my concerns were addressed and explained exactly what work needed to be done before doing anything. This is the place to go for tire or oil issues.

  kathy lake-debuhr
a month ago
Had my vehicle serviced by Fred, excellent work. Transmission serviced, all fluids checked and vehicle road tested.

  Tabitha Suo
7 months ago
Zero stars for lack of customer service, lack of professionalism, and lack of clear communication skills by management. I spoke with Nick, the assistant manager on Saturday to book an appointment on Sunday. I gave all specs for my vehicle and requested a total for all four tires, installation, and taxes included. Nick gave me a price and I asked for confirmation of what all that includes. His words were, that s you walking out the door with new tires installed, including taxes and fees. When I showed up today, the manager Dan gave me a totally different price. Same tires. Dan states that installation was not included. Then later said they didn t have tires for that price. I asked him to contact his Assistant Manager to get clarification on what was told to me and then call me back. Dan became immediately defensive, stated he would not do anything to review what was told to me the day before because there s nothing he can do about what I was told. I asked Dan to speak with his manager and asked him to listen to the recorded call and asked him to uphold integrity within the company by reviewing the situation and making it right however they can. He said no. He then called me ridiculous for being concerned about a price that was quoted and asking him to honor what was quoted. He would not review the call, would not give me any way to speak to anyone else and said he would get fired if he tried to change anything. I m requesting that someone call me that manages this location to assist with the terrible customer service I experienced.

  Christopher Schlitt
a year ago
These guys are very friendly and know what they are doing. I highly recommend them and will use them for now on for all my tires

  Michele Bowen
7 months ago
So awesome and so quick. Other places said they couldn't do it same day. Bit these guys were awesome. I'm a traveling Phlebotomist and don't have much time off. Will definitely be going back!

  John Stranzl
11 months ago
Nick was incredibly helpful and understanding of my niece's engine coolant issue and helped her immediately. He was courteous, transparent and respectful. We will definitely use this location again. BTW... They do more than just tires which is great!

  Chris
10 months ago
Always try to upsell you on random stuff you don t even need yet most of the time and the prices are crazy for the suggestion. Tried to charge/quote like 720 for brakes that were 300 with installation at another shop. They used to be pretty fair I guess there have been different people recently. My friend got ripped off a couple times before checking prices elsewhere and never went back either. I also have a friend who dropped off his car for an oil change appointment at 2 and it was ready around 530 pm so we were laughing about that. It was convenient because it is close by but never again. That should say all you need to know.

  Mitchell Mah'moud
7 months ago
Very disappointed with the work done on my car. Spent over $4000 cumulatively due to failure to identify the issue with the car and recommending repairs that were completely unrelated to the problem.Manager still adamant that he did nothing wrong.

  Tara Ann Lauro
a year ago
Coming from NY saying that our cars did more than DRIVE on the roads is an understatement! So, when we moved to NC our cars had reached their maximum ability to handle the roads and our tires needed to be replaced. Nick, at Mr. Tire, made this the most welcoming process we NEVER could have imagined!! Who would have ever thought that tires and rims could be something you didn't mind getting done! He was professionally equipped with so many options for us to consider and his team took care of our cars like they were their own! WOW.. is all I can say. Us, like the waiting room full of clients that they had, will be customers for life!

  Joseph Lauro
11 months ago
My new go to- Fortunately I was turned away from Discount Tire. Boy was I glad they did! Mr. Tire will be my go to for all tire and wheel needs. Nick and staff are wonderful people and will always do right by the customer and make you feel right at home.

  Darin Alpert
11 months ago
Went in today after catching a nail in my tire. Nick who is hilarious was super personable got us in and out in 30 minutes. Thanks to him and the team for the great service.

  Esther Nyacori
2 months ago
Great customer service and great work on my car!

  Makaila Roberts
a year ago
I always have a great experience at Mr. Tire! They are one of the only car service places that I trust. The front desk person, Nick, does a fantastic job. He is friendly and professional but will also keep you laughing. The price I paid ended up being less than what I was expecting so that is a big plus! I will be returning.

  James Driscoll
7 months ago
I visited Mr. Tire a week ago and had a great experience with their customer service. They helped in diagnosing a bad vibration issue not identified by the dealership. Nicholas is very enthusiastic, and provided excellent advice and service. They performed the work in good time, and I am happy with the tires suggested for comfort, quiet, and rain traction.

  Andy Cracium
9 months ago
Got in and out real quick for a tire rotation/ balance. Nick is a standup dude extremely friendly and seems to definitely care about you coming out of there satisfied and probably cracking a smile