Leith Volkswagen of Raleigh

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ray S
a week ago
My service has pretty good with Leith Toyota. The one complaint was that after 4 purchases with Leith, my newest got a cracked windshield after 3 days of ownership. I feel the dealership could offer me a discount on a new windshield. For customer loyalty if anything.

  virgil Swisher
6 months ago
One of The sales representatives told me lie after lie. I was supposed to get 3500 more for my trade in but he didn't give it to me like we talked about. Even when I was test driving the car I asked him if I would get a $500 check made out to me and he told me yes. He also jacked the price of their car way high. The financial sales manager did help me out with the payment each month. The salesman also said that he was going to clean it up and when I saw what he had done to the car. It still had bird poop all down on one side plus he was scratching it as he went to work on it.I would say don't buy a car from him. Oh yea I almost forgot to tell you that he put 90lbs of air in the front right tire. I'm surprised that the tire didn't have a blowoutThe car salesman did a terrible job and he lied about everything. 3 Starz only because the financial sales manager helped me out with my monthly payment each month.Don't buy a car from him. Thanks

  Melina Murphy
a month ago
I had the best experience at Leith Volkswagen of Raleigh after extensive car shopping. The sales team at Leith is simply awesome. I commend them on their professionalism, patience, transparency and integrity. Cameron was my salesperson and along with the finance team, went above and beyond to answer all my questions and concerns. I'm a nervous car shopper and always have a lot of questions - everyone was very patient and kind and I left feeling great about my decision. Highly recommend.

  Ralph Puccini
a week ago
There was a delay of a few days with a part being shipped from the Old Country; which was understood. On the day the part arrived, it was installed and I was able to pick up my car the next morning. AND--the invoice came out about $60 LESS than the estimate.

  Kayla B
a month ago
If I could give this place less than one star I would. WORST customer service I have ever experienced and they sold me a car with no spare tire. It all started when my Jetta needed repairs. I brought it into this dealership and they did not offer me a time estimate of when it would get here. They didn t offer me any other forms of transportation so I had to miss several days of work. I ended up trading in my car for one of their used vehicles because I was desperate to get a car. The salesperson seemed like he couldn t be bothered by anything and the man who issued my deed was so rude and dismissive. Fast forward to several months later I got a flat tire due to a nail being in my tire. Imagine my surprise when I go to check my trunk and see that they sold me a car with NO spare tire. Worst experience ever. Wouldn t recommend this place to my worst enemy

  Celeste Mayer
2 days ago
I appreciated being greeted by the woman at the desk when I walked in, who then called a salesperson to help us. Our salesperson, Jenaid, was also was perfect for us, he was focused, interested, respectful and efficient. When looking at the car we got drenched with sudden rain and woman at the desk was ready for us when we came back in with towels and Jenaid found a jacket for me to put around my shoulders. These things were most important to me. Jenaid was also able to answer any questions about the car but it wasn't needed. I arrived with a plan to buy the car I did. It is my 3rd GTI.

  Geoff Gerko
10 months ago
Hate to leave a poor review, as there are good people working at this dealership, but I feel my experience needs to be shared to help others. Our vehicle has been damaged the last 2 times it s been in for service. Both warranty repairs, not voluntary work. First incident was lower bumper damage, service department covered half the cost of the repair. Second incident is a dent in the hood, service department has refused any reimbursement, insisted this was my fault, dealership had the car for Two Weeks. I reported the damage the same day I picked up the car. See the picturesI ve worked in automotive my entire career, some of that as a development engineer for an other manufacturer. Spent lots of time in a shop similar to this. I know accidents can happen. I m not trying to scam anyone, not trying to take advantage of anyone, I simply want the damage done to my vehicle repairedI feel the service writers are quite good, Garret, Larry and Keagan are great, easy to work with and good communicators. Adam the Service Manger , is less than adequate, these guys deserve a better manager. He was immediately defensive and gave reasons that were an insult to his own intelligence, let alone mine. Very unprofessional and detrimental to the reputation of this dealership.If you must get your vehicle serviced here, take multiple photos before handing it over. You ll need that evidence if something does happen

  Mel Fuller MSN BSN RN
5 months ago
The service dept was clear and exact with what was expected for my 70k mile service. I received a text with video detailing the service and suggested maintenance. I chose the additional suggestions and was able to pay and pick up my vehicle on time. No issues. It was easy and stress free transaction. I appreciate that.

  Brittany Bishop
4 months ago
I just want to say how professional and amazing mine and my husbands experience was buying a car a few days ago. Our salesman was Daniel and he was not the typical pushy salesman MOST are. He listened to what we wanted and never tried convincing us to get something else. If he thought we wouldn t like something based on our Preferences, he would tell us. He kept everything honest and made sure we found something we would love. And he did just that. If my husband and I are ever in the market again to buy another car, we aren t going to go anywhere but to Leith VW of Raleigh. Amazing experience.

  G&E Engel
2 months ago
Service was quick and efficient, however some issues (such as erratic operation of infotainment system) were not able to be investigated. For the past 10 years, I have received a service video that shows the state of my car - but this did not happen this time. The car was not washed - just returned "as is".

  Vincent Potter
3 months ago
I was misinformed about my recall information, erroneously transferred to parts by service when I needed service to diagnose. I made the appointment with the requirement that the vehicle be ready by 3 pm, scheduled weeks into the future to accommodate that. There was no courtesy vehicle request recorded by the service associate despite my request. The vehicle was not ready by 3.They attempted to charge me for additional services that I had neither been quoted for nor approved.

  Patti Curtin
4 months ago
I noticed some staining in unroof screen and called for appointment to check it out. Dropped off on a Friday morning 730am.****** was nice, I had to call for updates though. ***** did call once and said it was being bumped up to corporate and they would have the car for the whole week for sure. I called towards the end of the week because I hadn't heard from anyone, told me sunroof and shade were being replaced and it would be ready Friday. Never heard from anyone again on Friday (this is seven days later) I had to call around noon and was told they were on lunch break. ****** then called back and told me he had been sick and that was why I wasn't updated.To be perfectly honest, I was disappointed. Service was always good in this place. Also not offered a loaner car. This was a brand-new car, bought there (******* sold to us, he is fantastic!!) and it is our third VW vehicle purchased, this one was unfortunately defective. They had it for 7days. Mind you, I didn't ask but would have appreciated the offer.

  Ashley Barbuito
a week ago
I chose this rating for the follow-up call I had with Holly. She called to understand how my experience was and I was honest with her about things I was not happy with and she went above and beyond to take car of my future vehicle needs.

  Gwendolyn Stott
a month ago
Our Atlas was brought to Leith due to increasing periodic episodes of the brakes making a very loud grinding sound and sensation. What started as a minor annoying sound has become so loud when it occurs that it is very unpleasant to drive the vehicle. Unfortunately, it turned out that our service technician couldn't have been less interested in investigating the cause of the grinding. Our vehicle was delivered late afternoon, Monday, 2/26 after having made the very irritating noise all day on Sunday. On Tuesday, we checked the car app frequently throughout the day. It indicated that our vehicle was moving from 7:19 - 7:25 a.m. and traveled 1 mile at an avg speed of 11 mph. After 7:25, the vehicle never moved again. It was also unlocked. Because the vehicle was unlocked, Gwen checked the app numerous times throughout the day thinking that there would be some type of further activity since it was unlocked and we hadn't heard anything from the service advisor. It never moved again after 7:25 a.m. It remained unlocked all day. Todd finally received a phone call from the technician at 2:30 p.m. Tuesday afternoon (7 hours after the vehicle had last moved) stating that he could not reproduce the noise. At the time Todd did not realize the vehicle had only been driven for one mile or that he only spent SIX minutes with our vehicle. We discovered that information when we checked the vehicle status on the app again at 9:38 p.m. and discovered that our vehicle was STILL UNLOCKED! Of course, we locked the vehicle from the app. Needless to say, we were extremely frustrated and in disbelief that so little effort was made to investigate the problem and that our car was left (in Leith's care) unlocked all night had we not had the capability to lock it using the app. We live in Smithfield, 45 minutes from the dealership. We were not able to pick up our vehicle until Wednesday, 2/28. Upon arriving and again receiving the report that the technician was unable to reproduce the noise, we confronted them with the fact that the tech had only driven the car for 1 mile and spent only 6 minutes with the vehicle and that after 7:25 a.m. our vehicle did not move again the remainder of the day Tuesday. He tried to dispute this fact finally claiming that sometimes the app is wrong. He further attempted to justify their lack of effort by the admission that VW has a problem with its brakes, they are aware of the problem and are working to resolve it. After six whole minutes of painstaking investigation (sarcasm intended), our irritatingly loud grinding brakes was simply attributed to the "VW brake problem". Is every brake noise complaint brought to the Leith Service Department automatically presumed to be the "VW brake problem"? Does Leith Service Department give every brake complaint the same superficial and slipshod investigation as our vehicle received? What is VW's plan to correct their known brake problem? We spent over four hours of our time, 200 miles on one vehicle and 100 miles on the Atlas for our technician to spent a grand total of six minutes driving one mile only to declare that it is the "VW brake problem". SIX MINUTES!! They are using the mantra that "VW has a problem with its brakes" as an excuse for their laziness and apathy toward their customer's issues with their brakes and, quite possibly, their safety. Suggesting the app is wrong is self-serving at best and more likely an outright lie to deflect the fact that their negligence and laziness was exposed. If the app is unreliable, someone should tell your sales people to stop promoting it when making their sales pitch. Interestingly, we have never found the app to be inaccurate. Finally, LOCK the customer's vehicles!

  Ted Deats
2 months ago
Service was easy, online and they did service I requested. They corrected the "Stalling Issue" I reported 6 months ago. This is/was a security issue. Actually thinking of Trading the car, Others had same issues! Next time, I will allow others Services. Now IF you can help reinstall Auto Door Locks feature, that would help. On Line Service, Didn't help.

  Parish Winstead
3 months ago
Customer service was bland have now drove out 1 hour from my home twice for the same issue with my tire not being balanced was lied to and told the service department took my truck out on the road and the truck was good to go only for the truck to still have vibration and the sales rep who sold me the car tell me the car was never test drove in the first place because of 4:30 traffic and I needed to come early, asked for the tire to be replaced was told no! Spoke with the sales manager no resolution and service manager who kindly scheduled an appointment who never said I needed to leave my truck JUST FOR A TIRE TO BE BALANCED. I came on time for the appointment here early at 09:45 and is told we still need more time with the truck it is now 1145 still no solution when they can simple replace the tires! Sales manager no help nor was the service manager

  Lindsey Daniels
2 months ago
I made an appointment,weeks out, and dropped off my car at 0815. I was told that I would recieve a text with a link when it was determined what service was necessary from the check engine light. At 2pm, I had no received a text, so I called to check in. I was told that my car had not even been assessed bc I was not waiting in the dealership. I was told that customers that wait on site get priority and my car would be seen soon. I asked the service rep what was the point in dropping it off first thing in the morning if it would not be diagnosed until after every other customer had been seen, fixed and completed? His reply was that this is how this industry does things. This was my third time to the dealership for the check engine light in a year. Although the service rep was very kind, I do not think this was good customer service.

  A A
a month ago
Leith volkswagen This was a really bad experience with this place. Eventhough I bought a car before from leith wendll and they was more honest and professional. The sales lady named Latrice she didn't let me take the car for test drive by my self like any dealership does but she came with me and started driving the car first and switched with me there was a wear sound coming from the car she sayed she don't know even the dealership was checking the car because they sale it. and after going to the office they start challenging me for the price to forget about the problem. I bought the car and later on founded the car has a transmission problem. Thanks latrice for your dishonesty I will not recommend you to anyone.

  Brandon zurita
2 months ago
Daniel was fantastic to work with. It wasn't the normal run around that takes 8 hours to buy a car. I was in and out in less than 4 hours and they took my pre-approval and did what they could to beat it.

  Danny Masri
2 months ago
I did not hear back from the service advisor with any updates. The car sat there for a week without offering me a loaner car. They said they do not have anything i also asked if they can clean it up i was told they do not have detail service. It is a 2023 car under warrenty that did not start and i had to pay for a rental for tue whole week.

  Bill Hairston
4 months ago
The buying process was straightforward. I felt treated fairly and without pressure and the deal was what Toney said it would be and Carlos was a pleasure to work with when we did the paperwork. Best car buying experience I ve ever had.

  Shane Cobb
2 months ago
I am extremely disappointed in the service I received at Leigh VW Raleigh. I came in for a scheduled oil change/service check and waited for over 3 hours with no communication regarding why it had taken/took so long. I gave them the benefit of the doubt and returned when my brake fluid needed to be changed and to check my airbag light which had recently come on. I paid over $400 for that visit only to have my airbag light come back on a week later. I returned to the dealership to have the airbag light rechecked only to have them tell me it was now a part issue that would cost over $800 to fix. My particular vehicle has an airbag recall on it, but per the service center my issue was not covered under the recall. My airbag has never been used/deployed so I m not exactly sure how this could not be a manufacturer issue. I will not return to this dealership.

  Curt V
a month ago
This was my first trip. Went with my daughter to drop her ride off for service. Service folks were friendly and knowledgeable. Her ride needs a major service so I guess I'll have more to say after the service is complete.

  Sean
2 weeks ago
EDIT - Adam worked with us and got us right!Garret in service is a good guy. He did all he could to assist us with our service issues, I think. I brought in a 2016 CC which I got for my son to drive. We had lots of service done to it and always asked for more to be done when we received the estimates and paid the extra without complaint. Car had an oil leak at the timing cover. I ask them to check chain stretch when the cover was off to see if I needed to replace it while the new gasket was being done. They never checked it. Then Evap code popped up and we couldn't fill with gas due to vent of the tank not working. They quoted a valve and canister replacement. I asked for every part in the EVAP system to be replaced and paid for all the parts. Over $1K later and they didn't even check to see if the gas tank could be filled without issue. Same evap code still exists and still can't normally fill the gas tank. I spent several thousand dollars with these guys and still have issues. The Service Manager "ADAM" is never at work and doesn't know how to return phone calls. We also left messages for the general manager but still no call back. Nice staff with the exception of management and the fact that they will just ignore you if there is an issue with your service.

  STEVEN FUNDERBURK
3 months ago
The service was fine but we spent $50,000 on this vehicle and this is the second time our Volkswagen Atlas has had to be brought in for an issue covered under warranty. The reason why we bought a brand new car was so that we wouldn t have to worry about any issues. There was a starter issue and now a sunroof issue that flooded the car and caused $4,500 worth of damage. I would absolutely not buy another VW and if someone asked I would not recommend they do either. We received no apology for the inconvenience of having our car there for one week or any compensation or offer of extended warranty on the work.

  Dustin Snavely
4 months ago
An all around poor buying experience. After finding a car that we liked and purchasing for our 16 year old, the adventure began. On the way home, we noticed that the car started clicking. We set up an appointment for the following morning. My wife took the car in as I had to travel for work. On her way, the car completely shutdown on the side of 540. This is where good management and customer service can separate a company. That is not what we received. My wife called Abdul, the sales manager and was told if you can t drive it in, get a tow. When I called later, he said it was just as easy for her as it was for them. He also informed her that his only obligation is to offer an exchange and for the first of many times, informed us he is going above and beyond his obligation. I spoke to Abdul over the phone after requesting to speak to the GM. He also informed me he was going above and beyond by having my wife call for a tow and offering just to exchange. When she got there, she was told she could not see any cars from the other 24 Leith lots, but must pick from the 2 suvs in our price band. Neither had the features that we were looking for, but my wife feeling backed in a corner took one to a trusted mechanic to verify it was a good vehicle. The mechanic informed us that this vehicle had a couple repair codes that needed to be fixed along with service that was due. Trying to resolve the situation my wife brought back and asked for these repairs to be done. She was told no and again, the sales manager told her that he was going above and beyond . At this point I tried the gm again and was given his email. Upon hearing her on the phone with me requesting that I call the gm, Abdul said that he would let her look at one and only one car at the Leith Honda across the street. My wife requested to speak to anyone else besides Abdul as she didn t trust the dealership or him at that point. She was told there was no one else. She ended up taking the car from Leith Honda and all appears to be good with that at this point.I wrote the GM, Jerame again after not hearing from him. He informed me that he was under the impression that we were satisfied and that Max had resolved the situation. This was a new name for us. Max is Abdul s boss apparently, and was at the store the whole 6 hours my wife was, but was busy helping others. He has since reached out and offer to pay for the tow and mechanic to look at the other car. This must have been above the above and beyond service we were getting.Purchasing a first vehicle for your child and having it be unreliable and having your wife have to deal with this situation and be treated unfairly and without the proper respect is truly unsettling. I lack trust and am completely dissatisfied with this place.***Update**** I was done with this situation, but was just informed that because of this review, Leith will not be paying for the tow of our new vehicle or the cost for a mechanic.

  Gina Hopkins
3 months ago
Caleb was wonderful helping with the service of my Tiguan. He went above and beyond to get me great pricing and transportation while my car was being serviced. Thank you Caleb!

  Brandy Babnaw
4 years ago
This is the best dealership! Everything is very clean and organized and the staff is friendly and helpful. All of my services are always done really fast and always done really well. Will checked us in and even though we were over 15 min late gave us no problem at all. He was really professional and checked us in very quickly. Our oil change and look over was also super quick less than half and hour from our technician there David. He always does amazing work and makes sure to let us know if we need anything else that we didn t think of or know. We actually ended up buying a new car while we were there this time. A 2019 Atlas and our salesperson Mike was amazing and so accommodating. We had been waiting to get one since they first came out and they had a great sign and drive event going on. We looked at three different ones and changed our mind on options a million times and the whole time he was very patient and helped find the perfect fit! They don t hassle you into a bunch into all the extra warranties if you decide not to go with them like other places too but at the time they go through the things you need. And the financing was done in less than 30 min!! We chose the Atlas that has the two captains seats in the back and two seats on the third row bench. It has the leatherette interior and the exterior is a beautiful blue. I highly recommend this vehicle! No matter if you need service or if you are in the market for a new vehicle you should go to the Volkswagen in Raleigh! I promise you will be impressed with any Volkswagen you choose, they are made with care and the quality shows! Make sure to ask for Will in the service area, and you definitely want the highly skilled mechanic David to work on your vehicle! And on the sales side make sure you ask for Mike, he will make sure you get the vehicle that fits every need and want you have.

  Tim Gainfort
2 months ago
The problem with my rearview mirror was fixed. However, it seems there is a big problem with iphone user experience on GPS Apps with VW vehicles. There were numerous people in the waiting area that had the same issue with CarPlay. The response from the onsite service manager was complain to VW direct and do not bother him with it.

  Franklin
2 months ago
If you want to buy a car and want to be discouraged, call Daniel at this dealer and he will destroy your desire to buy a Volkswagen with his lack of empathy for selling and his lack of professionalism. Daniel scares away customers without giving them a bit of opportunity and without negotiating, the car industry is almost non-existent due to excessive abusive prices and sellers like this one continue to sink this market, I do not recommend that at least this seller Daniel be approached to buy anything , and now I wouldn't want the owner to respond saying, I'm sorry and blah blah blah, they should do is train these cheap sellers.