Brakes Plus

4.7 (154)

  2817 Jones Franklin Rd, Raleigh, NC 27606
  (919) 233-0010
  brakesplusnc.com
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Savannah H
a month ago
the group at Brakes Plus has been great! I ve taken my car in for multiple different services and they re always very accommodating, even giving recommendations for body shops for services they don t provide. being a woman in my 20s, I m always wary of auto shops trying to take advantage, but these guys are so kind and genuine.

  Whitney Edwards
4 months ago
I took my van, which I purchased 8 months prior, in for routine fuel induction service and got a call 2 hours later that they had blown up my engine.� They towed my van to the dealership and they determined that the services done at Brake s Plus caused catastrophic engine failure on a perfectly good engine. I spoke to the owner of Brake s Plus, Kathy Guenther, who admitted fault and said that she would file a claim with her insurance but it has been almost 2 weeks and she has not provided a claim number, rental car, absolutely nothing.� I have received a few apologies and a vague I m working on it but it is unacceptable to ruin someone s engine and then not take immediate action to resolve it.

  Katie Midgett
6 months ago
I found this place after my alternator went out. They were kind, honest, helpful, and quick to get my car in and fixed. I called multiple places and this was the only one that was upfront about all the prices. I returned recently for my check engine light and they were very helpful and honest about the best way to fix the problem instead of going right to the most expensive options. Will definitely come back!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Oil change

  shanna scott
4 months ago
Ever since my first visit, I have appreciated their work. I always recommend them to others. They are very accommodating when possible and super honest. They answer all my questions and even give me visual understanding of the parts of my car.

  YR Z
6 months ago
My experience with Brakes Plus was a nightmare! I brought my car in because of a check engine light issue. They charged me $115 for a diagnosis and claimed it was bad gas. After draining my tank and charging me $623.42, the same error code reappeared right after I left their shop.I returned the next week; they replaced the oxygen sensor this time, charging an extra $390.05. What's funny was the same code appeared right after I left again.I went to another shop finally, and they simply fixed it with some PCM reprogramming work.I don't know if I went to them after the 2nd time they faied to fix my car, would they charge me more for some "problem". Anyway they refused to admit their misdiagnosis and refused to refund.I will never trust them again.

  David Shekmer
6 months ago
I have taken two vehicles to Brakes Plus over the past five plus years and have always been happy with their work.I listened to them explaining an issue to someone who clearly did not know cars and they were patient and clear with their explanation as well as spot on.Services: General repairs & maintenance, Engine repair, Auto maintenance

  Steve Barnes
2 months ago
Great place for tires and brakes. Friendly and helpful guys. much better than the chain places. Highly recommend. I would not go anywhere else.

  Anna B
a year ago
Honest assessment, clear and up front pricing. Brendan spoke to me with respect and treated me like a valued customer. Think I've finally found my new local mechanic. Thank you.

  Laura Dorton
7 months ago
Came in for an check engine light. I told them what was probably wrong it had happened before. I was right They still charged me full price I asked for an inspection . Failed due to water in the back lights. They didn t offer to fix that but did offer over $400 brake work. Funny thing is I had just had $ 400 plus brake work done at the dealer a week before. Dealer said my brakes were fine. I fixed my own light water issue by unscrewing the light and using a hairdryer to get it dry. I ll not be back.

  Nathan Ortiz
a year ago
This place came highly recommended through some searching and I was not disappointed. These guys are quick, friendly, and experienced. They got me taken care of at a reasonable price and throughout my waiting for my vehicle to be worked on, saw the same level of respect and empathy towards all the customers who came through.Brandon at the front desk is probably one of the friendliest and charismatic people I've met in a long time. You can tell he has tons of patience and is willing to explain things and show customers what was wrong with their vehicle. Y'all have a good employee with him, he really sets the vibe for the place.This is 100% going to be my regular mechanic from now on, no question about it.Always better to call ahead and schedule services!

  Cassidy S
2 years ago
I was impressed by their timely, honest service and fair prices. They rotated my tires, checked each one for leaks, and reset my tire pressure sensor all for the price of a tire rotation. A lesser shop could have easily charged me for a tire repair, which I thought I needed, but Brakes Plus did not. I will definitely be using them for my auto service needs going forward!Service: Tires

  Derek Batts
2 years ago
Honest down-to-earth folks and very fair pricing for work done. I've been taking both my car and my wife's here for inspection and general repairs. They've been wonderful and professional for everything and have had good recommendations for services they can't easily do in-house. Highly recommend!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  J S
3 years ago
The staff at Brakes Plus are incredible people. They care about solving your vehicle s mechanical issues and treat you with kindness and respect while doing it. Their prices are fair and service is prompt and courteous. They have taken all pandemic precautions very seriously to protect customers and staff. Highly recommend!Services: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnosticServices: Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic

  Samantha Sutton
a year ago
I broke the plastic cover under my car and these guys were absolutely wonderful fixing it! Making an appointment was easy, everyone was super friendly, they explained everything well, and my car was fixed in no time. I 100% recommend them and will be returning here for any future car problems!

  Tyler Loveland
3 years ago
Update Feb. 2021:Took my vehicle in again after a few different lights on my dash came on. Glenn was my technician this time and the guy is great. He walked me through everything and got the job done in a few hours! You also don't have to worry about this shop overpricing or guilting you into replacing more than you need. They are honest with work, prices, and details of the how/why they fix the things they fix. This is the shop I go to, my wife goes to, and my family goes to. 10/10 like always.Fantastic people and service. Went in for an inspection and took maybe 20 minutes and that s with one of their machines not working properly the first time. Dan is incredibly polite and nice up front. My sister has had them do some work for her before and they never lied about more than she needed and always quoted an incredibly fair and honest price. If y all need any tire/wheel work they re the best place in Raleigh/Cary.Services: General repairs & maintenance, Auto engine diagnostic

  Kristin
6 months ago
An honest place with fair mechanics. They have the best interest of the car and the owner. I recommend them to all my friends

  P19
6 years ago
This place saved my bacon! We have a 10 year old Audi that s treated us very well. As you would expect, the time came to replace the brakes, as my wife started to hear the dreaded grinding noise coming from the rear brakes.We called around and got several quotes. A couple of them after looking at the vehicle told us we needed a complete front and rear brake job, and quoted us over a thousand dollars. When we read the reviews on Brakes Plus, I immediately felt that these guys were honest and straightforward guys who wouldn t give us the runaround or bogus quotes. We brought our car to them and they communicated with us throughout the process. They even confirmed that our front brakes were fine. They saved us a ton of money and we will definitely use them again. It s a huge weight off of our shoulders to know that we now have reliable mechanics that are skilled, knowledgeable, and most of all, trustworthy. I recommend everyone to give them a chance, they will be the first and last number you call when it comes to auto maintenance! Thanks Brakes Plus!

  T Oliver
7 years ago
Very customer friendly service. I can't say this about most service providers, but the folks at Brakes Plus get it right and they're great with cars. We've taken all of our vehicles to them. They even taught me to recognize a problem early so I can have it addressed to save ME money. I will always use Brakes Plus and would hands down recommend them to everyone.

  Mary Blanks
10 years ago
I find that it is incredibly, incredibly rare to have an excellent customer service experience these days. BUT, I can honestly say that is what we continue to experience at Brakes Plus. We've been taking our cars there for a couple of years now, and we have had nothing but an amazing customer service experience. They are honest...they take the time to talk to you....to explain things.... and make sure you are comfortable with your car's service. Even when we had an item of concern, they maintained their professionalism and candid honesty at all times. I work as a marketing consultant serving businesses of all sizes, and I have to say that the customer service I have experienced at Brakes Plus has been absolutely stellar and one of the best places I have ever been a patron of. I have nothing but positive things to say and I recommend them without any hesitation. If you're considering using them for your car care, do it. They may be busy, but there's a reason for that. You're going to get customer service that goes the extra mile and I think you'll be wow'd just like I was.

  Hannah Mitchell
4 years ago
I recently felt like I was having some braking issues with my car. This place is right up the road from my apartment, so I figured I would give them a call. The initial phone call consultation was so informative. I spoke with Danny and he went over all the potential issues I could be having, what the cost would be, and what to expect from my service experience. I dropped my car off overnight and got a call mid morning the following day. After test driving my car, it was determined that I did not need brake service at this time. I highly value honesty from a service business, especially as someone who has experienced being taken advantage of by mechanics before. Thank you so much for the customer service and the positive experience. You have all my business for all my car needs from now on!

  RP
5 years ago
I have been to this shop on a few occasions, and have been really pleased with the service and professionalism of the staff. They looked at my Dodge Dakota recently (which had a transmission issue) and gave me an honest assessment of the problem, which did turn out to be correct. They also pointed out some things that I should keep an eye on with my truck. You can tell they are honest mechanics, and not trying to take advantage of customers. If you are looking for great, honest, and reliable shop for your auto repairs, I don't think you need to look any further than Brakes Plus.

  Walter Johnson
4 years ago
Great attitude, service, and expertise. When I went to get my car new brakes, I was treated exactly the way a customer should be treated. Easy and affordable, they treat you like you know your vehicle and they are there to protect your investment. I've found my preferred shop.

  Mark
2 years ago
Friendly, fast, and fair service. They got my front brakes done (rotors and all) done in a half day. Highly recommend to anyone needing work done on their car! They explained everything I needed and the cost upfront.

  Abraham Pino
3 years ago
I wish I could give this business 10 stars, five just doesn't seem to do it justice. Brought my 2002 Lexus in when it overheated. The manager(or Owner?) Tim was amazingly thorough, extremely polite and took the time to explain all the necessary work that should be done, and could wait. They fixed my car right as rain for a better price than the competition. I brought her back in for a timing belt, water pump, etc. Same jazz, thorough, gave me a detailed run down and truly took the time to help me understand what was being done. I can't express my gratitude for such amazing work and I feel safe again that my car will go to infinity and beyond, such as a Lexus should.

  Phyllis kennel
a year ago
I have been to this place for years and have always been treated with respect and they have always done a great job. Recently, they were kind enough to work my daughter's car in on a Friday. I recommend them all the time.Services: Tires, General repairs & maintenance, Engine repair, Wheel alignment, Auto maintenanceServices: Tires, General repairs & maintenance, Engine repair, Wheel alignment, Auto maintenance

  Hannah Cooper
5 years ago
This place is fantastic! They're incredibly helpful, knowledgeable, and polite. I needed a new serpentine belt in addition to a water pump; at first, I wanted to get the water pump done one day and the belt done later. However, they told me that if I got it done at the same time, there'd be no additional labor cost. This really blew me away, because they were looking out for me, not just themselves. They've helped me get my 13 year old, 177k mile Jeep in shape for inspection.

  Gaylynn Fassler
5 years ago
I took my car in last weekend for a headlight replacement. Dan squeezed me in since it was a quick fix and got everything squared away in 20 minutes. He is very knowledgeable about vehicles and truly understands customer service. I will be taking my car back in the future!

  Erik Grubb
9 years ago
If you are tired of getting ripped off, go to Brakes Plus! They provide honest estimates and learn who their customers are. If they find any additional problems and you cannot afford the services at that time, they will provide you with a detailed printout of what needs to be done and an estimated cost. They are very polite and honest which is hard to find since customer service at many businesses have gone out the window. I don't mind sharing the few dollars I save with a company that cares about me and my family.

  Sylvia Lanier
3 years ago
I took my 1999 Toyota 4 Runner in for an evaluation. Tim gave me a thorough diagnosis of what was going on with the vehicle. He also gave us professional feedback on our options. The turn around was fantastic. They did exactly what they committed to. I wish I could give them 10 stars!!! Friendly, professional, knowledgeable, respectful. Thank you Brakes Plus. They will be servicing my Toyota Prius in the future.Service: Brakes

  shanna scott
4 years ago
I loved this place. I was on my way to work when I realized my car was overheating and at the time they were the closest place to me. They took my car right in and did their best to work on it between the other appointments they had. I was so grateful. I've gone back the last 3 times for oil change and other issues. They are honest and make you feel comfortable. Even if you dont know much about cars.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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