AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Peralta
a week ago
Worker there sold us all the wrong parts. First started off with him not wanting to help at the register. We need rotors and brake pads for our vehicle for all 4 wheels. He sold us all the wrong parts wrong size wrong vehicle type everything. We didn't noticed till as we started fixing the vehicle and noticed the parts were different. Had to go back several times and return everything. The worst part of all is he had the correct vehicle information and just gave us whatever he found at hand. Worker that helped with the returns was nice and helpful.

  agnes blue
4 days ago
Carlton is one of the best workers that you have their anytime I go there he helps me with whatever I need help with and make sure I m in and out he always have a smile on his face and have wonderful customer service

  Thomas!
5 months ago
This is my neighborhood auto shop and everyone here is always so friendly and helpful. I especially want to call out Mahogany who has helped me multiple times. I've seen her handle phone calls, multiple customers, and helping team mates all at once. Great job all around, keep it up!

  CeCe Levy
2 months ago
Came in for wiper blades was greeted at the door fast professional service and the store manager Justin stopped what he was doing to install them for me I will definitely start back shopping at the neighborhood store thank you Autozone crew for the hospitality

  Johnnie Darden jr
a day ago
chris c had a great attitude. he gave me quality service in an expedient time. thank you chris c.

  Summer Fowler
6 months ago
Awesome experience at this Auto Zone. Called ahead to confirm they had the correct oil filter for my car and the store manager, I believe her name is Nikki, was so pleasant and helpful. When I came in, Mahogany made sure I got everything I needed (and more! she helped make sure I got the free air filter that came with oil purchase and another sweet BOGO deal). I will be back to this Auto Zone in the future. Thanks all!

  Lamyaa Bromell
3 months ago
TJ is the man with the plan! I have nothing but great things to describe how pleasing and fulfilling my experience was at autozone with Mr. TJ! He is very professionally and empathetic ! TJ is an exceptional representation of the company and I feel like you can learn a lot from TJ ! He helped me out 100%, answered all of my questions and made sure I was always going in the right direction in regards to the stressful issues with my car ! TJ really made things make sense ! He really deserves everything he could ever ask for !

  Ally Guerrero
a month ago
nene was amazing got me in and out very quick with great customer service

  Jenna Thornton
7 months ago
The associates at this location are awesome! However, there was a manager there who was very combative with her employees. She was gossiping loudly about something not related to work, and then when an employee made a mistake, she yelled at them!! I m a manager at my workplace and if a staff member berated & disrespected another employee like that at my work, she would be fired immediately. Again, the associates were GREAT, the manager has just obviously created a hostile environment that made me concerned for the staff and made me not wish to return to this location.

  Tanya L Lyles
6 months ago
I went in thinking my battery was bad but it ended up being the terminal. The gentlemen there changed the terminal and put in the bulb for my headlight! I appreciate them! Thanks again!

  C Coates
2 months ago
I recently visited Autozone. TJ, Chris and Daniel at the New Bern Avenue store nearest to downtown Raleigh were truly helpful and are assets to the company, this location and to the community. They are knowledgeable, professional, quickly assessed and resolved my issue. Go check'em out; they'll get it done!

  George Paugh
2 weeks ago
DM Dee provided outstanding customer service on a battery sale.

  Stephon Williams
a month ago
MonghanyWas great customer service and a delight to do business with

  robin Haskins
5 months ago
Very knowledgeable and helped me find the best deal on what I needed. Great team work and communication.

  Doriann Miller
a year ago
Today the man Antwon help me with my tire the lady even help me too they was nice to me and I really love the employees they care

  Lord Shabbat
5 months ago
Ghetto and rude trash manager doesn t know how to appropriately speak to customers. Sherita Williams

  Fiona Craig
9 months ago
Great location, well stocked and excellent customer service. Big shout out to Carlton, who was so patient and nice in helping me find the part I needed. That man is the best!

  Skyrim Shuffle
a year ago
Long story short, this location tried to remedy their mistake of breaking my windshield wiper on 04/13 only to order two of the same size blades (mistakes happen, I get it). While I paid in advance (on 04/14) and picked up the wipers on (04/16), the customer service experience was a complete 180. On 04/13 & 04/14 Dalton and TJ handled the situation professionally (thank you). On 04/16, the woman behind the counter (she was already upset) slammed a roll of receipt paper down on the counter so hard that I felt the entire counter shake. She was highly unprofessional and had a major attitude... I received my wiper blades and went to another auto zone location. Bad vibes in that store today. Most likely won't be back.

  Tracy Vines
a year ago
Mahogany was very polite wasn't trying to rush me and explained this to me as well, one of the best service I've had in a long time from this store thanks for hiring a great employee now this store can grow again! She had a beautiful smile

  Lanita Jones
11 months ago
Monghany was amazing! I came in for brakes , I had brakes to return with no receipt and she was patient through the process. I did'nt realize I had a lifetime warranty on the brakes, and she also helped me with that so I ended up having no out of pocket cost for new brakes!!!! Ask for her when you go.

  Tracy Bell
6 months ago
A young man by the name Devon was very professional & handle my every need in a timely manner

  Mike Evans
4 months ago
Nikki and Monghany takes good care of me when I come in to purchase parts.

  Matt Mueller
a year ago
Manager Mike L is the freaking man!! I just got my battery replaced and he went above and beyond. My battery has never been cleaner thanks to Mike. He ll be managing multiple locations very soon I have no doubt! Thanks Mike!

  Crystal Clark
a year ago
I just left and I had to purchase a new batterie. Dora took care of me. When I restarted my car it didn t sound right and she ran a diagnostic test. She is very thorough, attentive and gave me service.

  Ronnetta
a year ago
Thank you so much Mike for being so helpful, patient, and kind! Mike is the new manager at this location and he is absolutely amazing whoever hired him have a great eye for talent and he is bilingual which is even more reason why this location is great! Thank you so much for your help Mike!

  - Torque -
8 months ago
Rude Management. Sunday, August 13 2023 @ 3:45 PM. Disrespectful Female Manager. I Don't Recommend Going to This Location for Service.

  Lizzy Lsreal
6 months ago
Thank you, Carlton and TJ, for helping me fix my headlight. I do appreciate it.

  Chase DreamZ
a year ago
Mark palma, was very kind. He was handelomg 4 other customers and made sure I was acknowledged. I asked him for a tool and writhing 5 minutes despite other customers needing his attention, got me the tool. Throughout the time I was there, he was very helpfulAnd even was willing to dispose his more oil just so we could use it. He s very appreciated and customer service, 5 stars

  Keegan Leary
a year ago
Fantastic service, they were slammed on a Friday Evening and still made sure each customer had proper care and the right tools. It s the only AutoZone I ve come to in Raleigh and I ll continue to shop here. Special shoutout to Chabida Williams!!

  Sarah Leary
a year ago
The staff at Autozone on New Bern Avenue are fantastic and very helpful. I was able to ask questions and purchase the parts I needed the same day. Mike at Autozone is great and was very kind and helped me get everything I needed. Definitely recommend!