Autohaus Import Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Swinehart
a month ago
Absolutely top notch service. Rusty is a guest service professional. He was kind, patient, and flexible while working with me on fixing up my father s vehicle. He offered options for transportation and gave us a loaner for the day. He made what could have been a stressful experience very easy. He is truly an asset to this business. I am not local but if I need vehicle service in the Raleigh area I will be giving Autohaus my business again. Thank you guys and thank you Rusty.

  Farrell Cottrill
3 days ago
Autohaus came recommended by a friend years ago and it remains the only shop we will take our cars to! Be ready to be impressed by their team and quality of work. Thank you for providing awesome service Autohaus team:)

  Dinah Schuster
a month ago
Angels show up where you least expect them! This morning my car panel lit up with warnings of coolant issues JUST as I was preparing to drive out of town. I panicked imagining being stranded in rural N.C. I called Autohaus - as I was driving to them - asking if I could come in and was told that all their mechanics were booked solid. I kept driving. I begged for a recommendation of what to do. The next voice on the line was the Autohaus owner, Doug Rogers reassuring me he would take a look. Doug was waiting outside for me when I pulled up. He took care of my car, explained to me what was going on, and sent me down the road. He would NOT let me pay. I dont know how to express my gratitude other than telling as many people as I can to go to Autohaus for all their car needs. And THIS isn't the first time Autohaus came through for me. Thank you Doug!

  Vivienne Jiang
2 months ago
We had a very bad experience here. Autohaus misdiagnosed a problem so that we then got an incorrect repair. We paid *a lot* for the incorrect repair. They admitted the incorrect diagnosis, but then they charged us a lot of money for the correct repair. Everyone makes mistakes, but upstanding people own their mistakes and compensate fairly. This shop had the chance to take the high road and compensate us for its bad mistake by not charging for the second repair. But they charged a lot. We're out a bunch of time and money because of Autohaus of Raleigh.

  Mike McCann
3 months ago
I ve used Autohaus twice two to do alignments on two different cars. Both were exceptional experiences from scheduling through payment. I don t prefer to wait for work to be done but their waiting area makes waiting pretty comfortable.

  Shawn Ahmad
3 years ago
I called Autohaus Import Service on short notice to get a pre-purchase inspection on a car my wife and I were flying in to to buy. Understandably, I was told they were booked. Same story from everywhere else in town. MJ, however, went above and beyond by calling back with a cancellation and got me an appointment.One hour after dropping the car off (during which we ate lunch nearby, thanks to MJ's recommendation), MJ had a report typed up and a technician to explain their findings to us. He found a minor leak that only an experienced European technician would look for. Impressive! Price was very reasonable and gave me a healthy understanding of the vehicle's present condition.The waiting room was also very nice. Comfortable seating, various reading material and space for office work are thoughtful features. As a fellow automobile service professional, I would recommend Autohaus for your European car needs. Thanks MJ!

  Shailu
4 months ago
After a couple years of service I decided not to go to Autohaus anymore. Just wrapped up a call with frontdesk and they seem to be very low in offering services and time to their customers. They explain things in a poor and rude way.I had got some brake and hvac work done this Aug and when I went to pickup my car I noticed that some brake warning sign was on and when I checked with them I was informed that a brake sensor stopped working suddenly giving a false alarm. I was hoping to get my car back in 100% good condition but was given with this surprise.. not sure how brake sensor stopped working while they work fixing some other issues with the brakes and the estimate(last minute) they gave to fix the sensor issue was $$$Similar issues with coolant top up.I think they also worked on coolant in last year or so and when I went to pick up my car I noticed that it wasn't filled up to the level it should have been and when I informed them about that issue I was told that that's how it should be. I started to see top up coolant warning already and when I called them today to figure out the exact date when coolant was done last I was told in a rude way that the coolant might be leaking or something so they didn't understand what my question was or what I was calling about..Well if it was just one or two issues with their service I would have ignored it already (which I did a couple times earlier)..but today I decided to quit any relationship with Autohaus knowing those multiple issues and also the way they respond when one inquires about services performed by them previously.

  JORGE ALFONSO
a month ago
Excellent experience. Friendly staff, clear communication and timely service. I will continue using Autohaus for my vehicle service needs and will recommend them to family & friends.

  Subhajit Sinha
5 months ago
Really great service, was in & out in 30 minutes for oil change. Staff was so nice, gave me a first timer coupon upon asking, really great people and quality, fast service. No hidden fees, paid exactly what they said over the phone, very professional. Waiting area, restroom was super clean. Highly recommended !!

  Michael Piacente
2 months ago
I didnt have work done but will post when I do. Went for a 2nd opinion and was blown away by the professionalism and service. Everyone was extremely friendly and knowledgeable. I will be going here instead of the dealership.

  Mohit Garg
3 months ago
Excellent Indy shop that will take care of your vehicle and give you the honest truth about what's going on and genuine care for your vehicle, they are not just trying to make a buck but actually care about their customers. Highly recommend!

  Shanah Bell
a year ago
They were extremely helpful and thorough with the diagnostics on my car. Very friendly staff and exceptionally clean and tidy environment. I love that they have a business center for me to work in while my car is being worked on, along with complimentary coffee, water and snacks. I highly recommend this establishment and will certainly be back to get work done on my vehicle.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Vehicle safety inspection, Auto maintenance, Oil change

  Andrea Reeves
7 months ago
I was referred to Autohaus and have to tell you I am impressed! From the phone service, to the timeliness, the professionalism and the expertise of the staff but most especially working with "MJ", I cannot say enough good things about this business.Hope I don't have any car issues anytime soon, but will most definitely go back there if needed.They are a top notch business, ethical, and trustworthy.I would give them 10 stars if I could!

  Micah Beachy
9 months ago
I recently had the pleasure of visiting Autohaus for a second opinion on my car, and I cannot emphasize enough how impressed I was with their exceptional service. After receiving an outrageously high quote of $3000 from another auto repair shop for a supposed problem with my vehicle, I decided to seek another opinion. That's when I found Autohaus, and I am incredibly grateful that I did.From the moment I walked through their doors, I was greeted by a team of friendly and professional staff members. Their dedication to providing outstanding customer service was evident right from the start. They listened attentively to my concerns and took the time to understand the issues I was facing with my car. I immediately felt confident that I had made the right decision in choosing Autohaus.The technicians at Autohaus wasted no time in assessing my vehicle. They efficiently diagnosed the problem and quickly informed me that the actual repair cost would be significantly lower than what I had been quoted previously. To my surprise and relief, they were able to resolve the issue for just $200, saving me an astonishing $2800!Throughout my entire experience, they went above and beyond to ensure my comfort and satisfaction. The waiting room was nothing short of incredible, providing a clean and inviting space for me to relax while my car was being serviced. It was equipped with comfortable seating, complimentary refreshments, and even a selection of reading materials and entertainment options.What impressed me the most was the personal touch that Autohaus added to their service. The staff took the time to explain the repairs in detail, patiently answering all of my questions and ensuring that I understood the work that was being done. They treated me with respect, courtesy, and kindness, making me feel like a valued customer.If you're looking for an auto repair shop that prioritizes customer service, delivers exceptional results, and genuinely cares about your satisfaction, look no further than Autohaus. They have earned my trust and loyalty, and I will undoubtedly be returning for any future automotive needs.

  Tammie Doelker
a year ago
I highly recommend this shop. Pleasant and knowledgeable staff. I've always taken my cars to Autohaus and will continue to do so in the future. I live in Wake Forest but make the trip to Raleigh because they're that good!Thanks MJ, Shanna & the rest of the team!Service: Auto maintenanceService: Auto maintenance

  Gabriel Busto
8 months ago
I took my car here because many places are scared to touch even cheaper German cars for some reason. But ever since my first time coming here I ve decided this is the place I ll trust for all my car repairs/work. They have a great system to track when issues were found, do a thorough inspection to catch things you might not be aware of, and are honest about whether something is worth fixing immediately or not. They re prompt and always seem to be on schedule and start appointments on time. Staff is awesome and friendly and willing to explain things in more detail if you don t understand something or how serious an issue might be. So all in all this is a seriously good shop.

  Nish Torane
a month ago
The best and very honest customer service I have received so far. Rusty is a gem! Highly recommended!

  Chanel Wang
7 months ago
MJ and Rusty are the BEST! 've taken my VW there multiple times by now and every time I brought my car there they made sure to take care of me. Always professional, thorough and patient when it comes to anything related to my car. Willing to take the time to explain to me what was wrong, always gave me time to make decisions and didn't make me feel pressured to do something. I'm now recommending all my friends and family to go to them because of the positive experiences I've had with them. Best auto shop in the triangle!

  Tommy Z
6 months ago
This shop had my car for two weeks, charged me over $900, told me they "replaced some parts" but then told me they couldn't diagnose the issue, never mind fix it. So now I am having it towed a second time to a competent shop.Update - despite appearing to care in his reply, the owner never even contacted me. I would never recommend this business!

  Robert Inyang
2 years ago
**It's long but worth it!Ok here's the backstory:Back in April 2021 I bought a 2004 toyota corolla. In mint condition from Virginia. Car drove perfectly fine. The dealer in Virginia said upfront the cars CEL was on but he promises to fix it. He tried to fix it but could only get 1 of the 2 codes to go away but never get the CEL (check engine light) to turn off. It was stating an issue with the voltage to the torque converter. However after 3+ weeks of not being able to figure it out. I asked him to ship the car to me as agreed and let me see about fixing the issue myself. He promised if I can't fix it he will buy the car back or exchange.After the car was shipped here to NC. I was given a 30 day tag to try n figure out how the heck am I gonna get this car fixed. I took it straight to the toyota dealership to do a diagnostic( about $149). They saw there was an open/exposed wire. Stated that they don't splice or cut wires because its there policy. So the only option was was to replace the entire engine harness. Which in total came to $2,403.39.I said heck no I can't afford that we are still in a Pandemic here. Plus I just bought the car and I haven't quite recovered from that yet either.So down on my luck I decided to ask around with the have documents of the dignostics from the toyota dealership in hand. No one knew or bothered to try and help look for the problem.So with 7 days left on the tag I already told the guy I was driving back to Virgina to exchange for another car.In June 2021 I called Autohaus Import Service (found on google) and briefly explained my situation. They said to come on in and bring the diagnostic paperwork and they will give a second look.And within 20 minutes I was called to the back and they discovered ONE tiny wire was cut. The gentleman told me that he's not sure if this is what the dealership saw but it looks like this tiny wire is ur issue. So to make it plain and simple. I paid total $72.80 and boom check engine light was off and NEVER came back on again. This is now December and still no issues! This shop has saved me from a 3 1/2 hour drive and spending almost $2,400 at the dealership!I am extremely grateful for there patience and hospitality. Very clean waiting room and complementary snacks and drinks and wifi. So relaxing to know that good people still exist. And again thank you. Will do business again here soon and when needed!

  Madeliene Dobbins
8 months ago
I have used Autohaus for both of my cars, a vintage domestic vehicle and an import. The service has been excellent, including ease of getting an appointment, cost of service, staff efficiency and courtesy, and skill of the mechanics. The waiting area is comfortable and attractive and the snacks are great. I am glad to have found this auto repair shop and recommend it to anyone looking for an excellent experience.Services: Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Wheel alignment, Air conditioning, Vehicle safety inspection

  Joanne Bunch
8 months ago
I visited Autohaus Import Service for the first-time last month, and I will never go anywhere else. They were so friendly and made me feel at home as soon as I walked through the door.Best customer service, friendly staff, comfortable waiting area, texted a price quote while I was sitting in the waiting area.Thanks to the Autohaus Team on making a car repair appointment less stressful.

  Allyson M.F.
7 months ago
Brought in my Mini Cooper that wouldn't start after a bunch of other issues and they fixed it up no problem! They very quickly diagnosed what was wrong and fixed it really fast even though they needed to special order a part. All for a very reasonable price! Would definitely recommend this shop

  Matt Yablunosky
a year ago
My first visit to AutoHaus will keep me coming back! I wasn t asking for much .a routine oil change and front end alignment but boy did the AutoHaus team deliver. Owner Doug employees top grade technicians and customer service pros who get the job done right, done right away, and at very reasonable prices. I appreciated the clean restrooms, guest lounge, and office work space. The hot coffee and free cookies was cool too.- Matt Y. Durham.

  Derrick Hankins
8 months ago
They got me in quickly as usual. MJ and the team are always great! They give excellent advice and I never feel overcharged. I recommend them to everyone I meet. They are great guys!

  Matt wentz
a year ago
My first experience with Autohaus and I was very pleased with the experience. My Audi was due it's first year routine maintenance, and good luck getting that service scheduled at an Audi dealership. Furthermore, there are less expensive options out there.Autohaus knows German cars and it was a breeze getting my car scheduled for service. I was in and out the door in less than an hour and a half this morning and the bill was very reasonable. Much less in fact than you'd pay at the dealership.The folks at Autohaus are friendly, they have a very nice waiting area, and can give your car quality service at a fair price. And no, I wasn't compensated for this review.

  Kevin Castle
8 months ago
Was traveling from Georgia and my air conditioning was going out. They took me right away, fixed the problem and charged a reasonable fee. What more could you ask? Snacks in the waiting area? You got it. I highly recommend these guys.Services: A/C installation & repair, Air conditioningServices: A/C installation & repair, Air conditioning

  Rob Heidbrink
2 years ago
Thank you Shanna & the whole team at Autohaus! Hands down the best service & employees!! Folks talk about how it's hard to find a good mechanic you can TRUST, but it's really not....Just head to Autohaus. End of story.....everyone here is AMAZING!!My first experience was a nightmare, but one that Autohaus helped wake me up from! It made all the difference knowing I had experts who knew their craft on my side when a warranty company that left me hanging out to dry. The whole Autohaus team was amazing during the whole ordeal, giving me time to try to work things out. While my best option there didn't allow me to have Autohaus replace my BMW engine, their EXTREME commitment to excellent service no matter the outcome made a clear impression. I knew I could trust them with my wife's car, all my future business, and even refer them to my own clients with confidence.Since then, we've had our state inspection & oil changes, as well as complete front+rear brake replacement job for "Sasha", my wife's Lexus CT200h. When I find my next vehicle, I'll take it to the Autohaus team too. It's the kind of place where you immediately feel like you're family & have a team you can count on to deal with the routine, the extreme, + everything in between!Services: Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Brakes, Auto maintenance, Oil change

  Anna Lisa
a year ago
Honest, kind, & understanding service! They listened to my concerns, were honest in their estimate of both cost & time, ensured my parts were ordered & installed. I was also able to work from their private office area while the car was being taken of! In a world of cold, money minded car dealerships, choose this small buisness that cares about their people (both customers & staff) Thank you!!!

  Susan Ferdon
a year ago
Absolutely great experience. Replaced a headlight bulb to correct a low-beam malfunction indicator. Very professional, helpful, and friendly staff. Was amazed at the extensive list of services they offer! Thank you! I will definitely be back.