Brown & Wood Inc. Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Clinton Williams Sr.
2 months ago
On 01/25/2024, I had two scheduled service appointments at Brown and Wood, one at 08:00am for my wife s vehicle and one at 13:10hrs. for my truck.The morning service was excellent. The afternoon service was terrible and disappointing. I had a scheduled oil change and tire rotation. At 15:35pm, the service personnel walks in the waiting area and replies, Mr. Williams, your truck is ready. but when your tires was rotated one of your tire sensor malfunctioned, it s kinda like a battery in your watch, sometimes they just stop working. He also replied, When you arrived all was working fine. I said, That is correct, so what happened? He failed to explain that it was a mechanical error and replied, One of your sensors is not working and it will not register for that tire. I thought about it in disgust and replied, I ll bring it back on Monday. I paid for my oil change and tire rotation and walked outside. My truck was parked in the back on the other side of the fence. When I got in my truck, my tire sensor icon was seen and because of this one sensor, non of my tire sensors was registering. I was very disappointed. The mechanic that serviced my truck walked outside towards my truck and attempted to explain. I replied, I can t drive my truck like this. This is completely unacceptable and my sensors were fine when I arrived here, so what happened. I told the mechanic, You can put on a new sensor, because I m not driving my truck like this. I walked back to the service dept. area to inform the service personnel that I will get the sensor, because I m not driving my truck away like this. He replied, You can drive it back through the service department. I replied, The mechanic has already been informed and he s waiting for the key to my truck, because he informed me that you had to be notified first. My paid attorneys will be notified about this event, after I speak to the service supervisor. I understand that situations happens. But, this is a no fault of the customer, so why was I charged $158 for the sensor and $125 for the oil change and tire change?Thanks,

  Mary-Allen Small
4 months ago
I took my car in a few months ago to have my oil changed and told the crew not to wash my car and left a sign on my mirror saying not to wash my car as I have a speciality ceramic coating on it. My car was then washed and therefore damaged leaving visible scratches in my ceramic coating. When I spoke with the department in regards to the damage, I was originally told they would take care of the repair since they remembered the signage and to send them an invoice. This email and verbal conversation occurred in September. Despite multiple email conversations and calls, the service manager refuses to contact me or speak with me in regards to what I was told wouldBe corrected. Now being in November, they still refuse to speak with me. What I thought was a business looking to help a customer and repair damage they caused has turned out to be a nightmare. I cannot recommend them to anyone as they do not take care of their customers or are willing to follow up with anyone. I can say I won t be working with them again. Do your research.

  Kathy Moore
7 months ago
Visit with the dealership to replace a running light bulb customer service was amazing and Frank remembered who I was. I love my whipp. Thanks again for a wonderful car buying experience

  Jennifer Mitchell
2 years ago
I have been bringing my vehicles to Brown and Wood for several years, previously had a Mazda and now a GMC so have used both sides. I am always able to get an appointment quickly (the next day). The gentlemen that handle the shuttles are fantastic. Everyone is helpful and friendly. Any concerns I have ever had have been handled quickly. No complaints whatsoever. I'll continue to bring my vehicle here for any needs I have.Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto engine diagnostic, Oil change

  Angela Carter
3 years ago
I guess I'll be a bad guy. Just a warning to all, because you I was never informed, if you use this dealership for service, you do not get an "appointment" even though you make one their their employees over the phone. The "appointment" is actually a "place in line" and they will get to it when they can. I have never had this kind of experience at any other dealership in my life. And I've had several different vehicles and always used dealerships for service. They are however, quick to offer shuttle service *IF* you are within a certain mileage from the dealership. It is not too complimentary however when you have two kids in carseats to switch out twice, which is why I opted to wait. I think it will be beneficial for this business to let their customers know how the service department "spot in line, get to it when we can appointments" runs. My time is valuable too...and this is far from convenient or "great service". When it is brought to the attention of the counter persons, they just blow it off like it's not a big deal even though I made them aware that I was not aware of this.. Tried to stick with a general motors service department but I guess I'll venture out...

  Don Dawson
2 years ago
First time there and I truly enjoyed my experience! Cody in the Service Dept was super awesome to work with and I highly recommend coming here!The rest of the staff while there was Great, very friendly and helpful as well! You ll like how you ll be treated here if you go!

  William Best
3 years ago
Pricey but worth it, can t say most dealerships are worth it here lately. So much so that I traveled an hour to get a second car worked on at this place. Go check them out for all your GMC, Cadillac, Buick, and Chevrolet needs!

  Delray Don Heath
4 months ago
Tim M. is an awesome customer service representative.

  junebug ashdown
4 years ago
My wife brought a Mazda 6 A couple years ago we had problems with the fuel injection The car started to sputter so we took it in to the maintenance department and I must say the Chevrolet side of Brown and Wood is not as customer friendly as the mazda side the master service Tech Gave us a loaner car fixed the problem with no money out of pocket thank God it was covered on a be power train warranty but just the professionalism that he gave us was nice The GM side of Brown and wood isn't as customer friendly a 100 bucks was charged for a diagnostic exam thank God that the Mazda customer service tech got it refunded Can't say How much we liked the experience with Brown and wood service dept we love our Mazda 6 we got a great intrest rate

  Eula Davis
a year ago
Went for an oil change, quick service and nice staff always.

  Neil Dorsey
6 months ago
Good service, knowledgeable service and great communication.

  Byron Pink
9 months ago
Brown & Wood has great customer service, satisfaction, and quality products.

  Demetris Murphy
2 years ago
Great service experience. Staff was super helpful and easy to work with.

  Magdalena Kelly
7 months ago
Friendly technician, great service.

  Donnell Riley
a year ago
They charge you for work that you didn't ask for

  Alex Vilk
10 months ago
Great cars and great service!

  Christy Jenkins
a year ago
Thanks Frank for getting me into my new vehicle today.

  Bobby O'Daniel
4 years ago
Fast, convenient quality service with competitive pricing.

  bobby tyson
a year ago
Friendly and attentive service