Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tony Morris
2 days ago
Yes when I got there , they told me to move my on the side of the building and someone will assist me. Well, I had sat there waiting for someone for 10-15 minutes. I guess they just need to work on getting the people in a quick manner and having them seated.

  kenya Serrette
2 months ago
I ve been going here for years and it all changed Friday. It was a total nightmare, the girl that was supposed to check folks in didn t. I had to go outside and ask her how long. She never could say. She stayed outside and talked to the three other guys in the bay. I waited close to two hours for an oil change! They weren t that busy. They simple ignored customers. I saw my car sit untouched for 35 minutes. I had to go outside and ask when will my car be ready. The so called manager finally finished brought my car to the front and never said a word to me. I had to go back outside yet again and ask for my keys and if I could pay. He did not bring my keys to me he left my keys in the car with my door opened. He never apologized for the delay or anything. I And they never put the sticker on my car.!!!!!Thankfully the Real store manager pulled up and handled my complaint. I will never trust this location ever again. Things are way too expensive for folks to take your money and ignore you! This location is clueless. Noooooo customer service exists anymore here! Don t waste your time.

  Timothy Wing
a week ago
I'm givinga 3 star due to the price and amount of time it took.6mths ago I saw a JiffyLube for an oil change with my other vehicle, it was $70 for a synthetic oil change and I was in and out in 20min.Customer service was friendly.I was charged $100 and was there an hr.Won't be e going back.

  F. Sidney Wiggins
3 months ago
Great service! The gentleman who waited on me was kind, funny snd customer service oriented. It was very refreshing. I was in and out with little wait time. Definitely coming back. I drive a Toyota which is also located across the street on Battleground but i have chosen JL each time for my oil changes. Merry Christmas.

  Celeste Steinke
2 months ago
Im new to the area and had a bad experience at a different location but since I had been a loyal Jiffy Lube customer for years- I decided to try this location. The staff were friendly and approachable. They answered my questions quickly and got my inspection done fast. This will be my Jiffy Lube location from now on.

  Caitlin Walker
4 months ago
I wish there was a way to put zero stars because the service, or lack of service I should say, was unbelievable. The workers were so kind and doing their best to get us in and out but they were unable to even begin working on my car because the MANAGER would not clear the bay full of cars that were already done. I will never go here again and I hope that the manager loses his job because he has no respect for his customers nor his workers.

  Peter Eley
8 months ago
Went to get my car inspected. They attempted to change my oil instead left the cap off then cranked my car throwing oil all over the engine. When I confronted them about it they made it as if I had done something wrong. I was suppose to be ok with oil all over my engine , paint and windshield. I had been here several times and everything was good. However the careless combined with combative attitude of the manger. I will just take my business somewhere else. Another lost customer I posted a picture also.

  sophia
2 weeks ago
Arrived on Sunday morning and the staff was extremely friendly. Every person I spoke to introduced themselves to me and was eager to help. The service was fast as well.

  Lele Allen
4 months ago
Went to this location for oil change, there were 2 other cars in the 3 bays. The guy greeted me rather quickly and ushered us into the lobby. He left my van running so I assumed he was gonna pull it I to the 3rd bay. We'll 15 min later, it's still sitting where I left it and RUNNING! Who has the gas for that!? I went back out to turn it off. By this time another car has left the bay and 4 of the workers were standing around, what appeared to be, doing nothing. While my van continues to sit outside! Finally they get my van in the bay and 1 person work on the oil change. Again 4-5 folks just standing around! They may have filled the other fluids but they definitely did NOT do the signature however many point check and cleaning! No tire fill, window cleaning, vacuum, windshield wiper check or ANYYHING! I guess that's left for the elite guests! I was extremely underwhelmed! 2 stars because the price was fair and also had the 25% off.

  Alex Hayes
3 months ago
This Jiffy Lube is awful. They have had so much turnover over the last year and it shows. The new general manager has a terrible attitude. I guess he forgot he was in the customer service business. When I arrived and pulled my car in he did not greet me formally just said pull in and got an attitude immediately and said pulled too close when I was still outside of the bay. I would have given them one star but the technician Jake is always pleasant and does good work. He is the only saving grace. At no point did the general manager who was helping me quote me a price or provide me any details on the service I was receiving. He then came inside after my oil change and state inspection was completed and announced a name to the waiting room where several other people were waiting. The name he announced was not my name but instead a name that was incorrectly put in by the previous management team who instructed me the system could not be updated to accurately display my name. Because he was staying a name that was not mine he then said get up here dude, you don t hear me talking to you I m not his dude, not his friend, I am a customer. He then said I called your name. I then pointed to my registration laying on the table that he just used to complete my inspection and said this is my name. He then said oh I have to start over then, and handed me the keyboard to do his job. I stated my information was on the paperwork and he said just type it in I guess doing his job is not important. I then stated I had a coupon for $25 off and he gave me a price of roughly $122. I swiped my card and he handed me a receipt. When I looked at the receipt I noticed there was no coupon applied and said hey I had a coupon and he said well wait until I bring in this other car. Instead of addressing the issue then and there. I spoke to another technician outside and they said I had to wait for him. He then said you didn t show me the coupon you have to show it to me, but he never asked when I said I had a coupon. So he said he would have to cancel the first transaction and start over as if he was trying to talk me out of applying the coupon because it was additional work. When he returned the transaction and I saw the credit card terminal light up I went to put my card back in to get the refund. He said that s not how you do it and snatched my card out of my hand. He then proceeded to try to tap the card all over the machine as to use contactless pay the genius of a general manager didn t even realize the card was not WiFi enabled therefor contactless pay is not an option. Just for him to give me the card back and ask me to put it back in the machine. I highly do not recommend this Jiffy Lube unless you are in the mood for poor customer service and being overcharged.

  7oSoZoSo2 aMnEsIa
4 months ago
When I arrived I asked for an inspection and the guys told me to pop the hood in my car, which I did.A couple of people in front of me, all in all not too long a wait.My problem is this: They finish my inspection, I pay and hit the road. Then I'm driving on I-40, doing about 72 mph, when I realize my hood isn't latched.Come to think of it, my car never moved from the spot it was parked outside the bay door, so now I'm wondering if they even hooked it up to emissions, or even inspected it at all.I know no one looked under my hood, cause if they had they would've latched it right.I won't be back.You're lucky my hood didn't come flying up onthe highway, or we'd be in court now.

  Michael Lover
2 months ago
Came there for an oil change and tire rotation. They could not complete the rotation bc they stated that their lift would not work on my truck (1500 Ram nothing special). I ve had my tires rotated at stations like this since 2011 without any problems. Now I have to go to another place to get them rotated. Will not be returning to this location.

  Rex Luther
4 months ago
I recently moved to North Carolina and Dennis made me feel at home. He went out of his way to share tips for the area and educate me about my car. I found my oil changing home.

  Bobby Oakley
2 days ago
Great experience here! Very fast, and very professional. Would highly recommend

  Corey mcLaughlin
4 months ago
I came in on a super busy Saturday. The 9th od Dec to be exact, so i was intially going to leave but Dennis right from the get go greeted me jokingly but professionally. He was training new people and helping us all at the same. It could have been a tense and stressful situation but he handled it like a pro but I left satisfied as a now regular customer.

  Erin White
3 weeks ago
The staff was quick, knowledgeable and friendly. They made reasonable recommendations and explained everything well. Thank you, Jiffy Team.

  K.L Pendleton
2 months ago
Today**Went back in and sure enough the thermostat gasket had blown and he took the time to run every test after replacing it, refilling and burping the radiator a few times before he was satisfied. He did say if it does it again, by any means, bring it back and they will take it over to Toyota to diagnose it fully to see what's causing it. *fingers crossed it doesn't * The guy was very nice about it. He really needs a vacation. **1 week later update**Had to run errands and come to find out my car has started steaming again, just from the house to the bank. So we pulled to autozone and let the car cool and come to find out the overflow tank was about empty and was able to take the radiator cap off and had to refill the radiator and overflow with 1/2-3/4 of a bottle of antifreeze. And then found the leak, right at the thermostat housing. So apparently they didn't put the permatex in to create the seal after all. So my car almost overheated. Good thing I normally check my fluids every week out of habit. I had to get antifreeze anyway which had us coming this way.So now I will be making sure to get another metal housing from my work asap. Hope they can fix it.Well I finally got the first portion of necessary work done on the camry. Thought the rear pads were gone, turned out to be shoes. So it was my front pads which messed up my rotors. So both had to be changed. Rear shoes had to be thoroughly cleaned & adjusted. Turns out when they were taking off the cover, there was so much built up brake dust in the drum from where they weren't adjusted from whoever put them on before. And it was my front pads wearing out which had messed up my rotors. So that was ok to get fixed.Secondary, my thermostat they changed when I asked if they could, and as the guys was putting the housing back on after cleaning it, he went tighten it and the old housing cracked off all the way around the lip so had to order a new one. Was supposed to be metal, warehouse messed up and sent plastic. He said keep an eye on things. It has a 1 year warranty but if it fails before that come back and he will change it free of charge. Also found out not just my valve cover was leaking which I knew, but also my oil pan gasket was leaking so they changed that too. So at first everything was good.

  Raven Foust
6 months ago
Everyone I encountered was kind and pleasant. I had a long day and my social battery was depleted. Dennis went from lighting up the lobby with laughter to respecting my quiet nature. Both acts were appreciated and I will be back no matter my social levels!

  Davis Kappert
6 months ago
Not impressed on multiple fronts.1. Employees smoking weed in the parking lot as I showed up.2. Took 30+ minutes to do a state inspection when I was the only one there.3. Told I needed a coolant fill up, even though it was at the full mark (checked 1 day prior and after leaving)- I declined.Passed the inspection only after they required I pay for the headlight restoration, which is such a scam in my opinion, as there does not seem to be an objective way they measure headlights that are too oxidized. Also told my wife 2 weeks ago with our other vehicle it needed the headlight restoration but allowed that one to pass without the restoration.

  Greg Hamer
6 months ago
Outstanding service. Showed up right at 8am. Prompt service. Excellent explanation of what was needed and what wasn t. Price was acceptable, and much better than what the dealer offered. In and out in 45 minutes - oil change, emissions and safety inspection. Thank you!!Services: Air & cabin filter replacement, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Auto engine diagnostic, Oil change

  Debi Curl
7 months ago
A lot more then expected with new car and new synthetic oil but the service was amazing and the cost was very upfront. I am just use to older oil prices so I was a bit shocked in difference in pricing. It's a great shop with really nice people see in 7500 miles

  Karen Carter
2 months ago
So happy to see the lady back. She wasn't there my last visit. Really like her so knowledgeable and helpful.

  Patti Whacker
4 months ago
This location has a great crew and they work well together. Excellent serviceMy visit was at 9:30 am on 12-9-23

  Ann Lester
3 months ago
The new manager at this site, went out of his way to make sure I was pleased with the service. I was very impressed and this will be the my regular site for service.

  Rachel Maynard
8 months ago
Polite and honest staff who actually communicate! Team members apologized as they were down two staff members but I still got my car and my partners back in a timely fashion with calls letting us know the work was done. Totally forgot to ask for names, but the two gentleman at intake and service review are outstanding. Cannot recommend enough!!!!!Services: Air & cabin filter replacement, Battery, Oil change

  kristine h
3 months ago
This location is always my go to. Everyone I've dealt with have been informative, friendly and respectful of customers time. Definitely recommend.

  Angela Green
6 months ago
I just recently visited for an inspection. They were reasonable with the wait time, yet they made a pretty big mistake. Luckily i was able to catch the mistake before getting too far away. I was given a passed inspection test with completely wrong information. Instead of asking for my registration the jiffy lube staff went through my center console to find it, but found my old registration for a different car. They then put all of my old cars information on the passed test. The license, the vin, the color. All of it was wrong and i was the only one to notice. They did fix it for me but if i had a busier schedule i would have never noticed

  Lauren Chitty
6 months ago
Excellent and fast service! The employees were very kind and helpful. They maintained a very professional manner when a rude customer kept badgering them. I was so impressed!!! I will continue to come here in the future.

  Christian Bell
7 months ago
Denisha(I apologize if I spelled her name wrong), the manager, was very nice and attentive. She made sure to check my car for any other issues before I left to make sure I was safe. They did my oil change super fast too. I was in and out within 15 minutes. Everyone is super nice and I will be back!

  Debbie Sawyer
6 months ago
I LOVE this place! I bring my cars here for inspection every year. They are fast, efficient, thorough and friendly! I trust their opinions.and have never been disappointed.