Capital Subaru of Greensboro

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dhruv Shah
3 months ago
First all, I absolutely hate the car buying process. The back and forth, the haggling etc. I absolutely hate it. However, my experience with Capital Subaru and their amazing sales woman has changed my view.Julia Cruz, my sales woman, has set the benchmark for me as far as my car purchasing needs go!I did my research and I wanted this Outback Wilderness Edition, I called Capital Subaru to see if they still had it available and they did!Julia sent me a video of the Outback, and we got in contact to set up an appointment. I even jokingly asked if she could have it parked on the little rock thing because I wanted to see the ground clearance... Julia actually had the car on the rock for me!First off, Julia has this incredible ability to make you feel like you're her top priority. When I arrived at the dealership, she greeted me with genuine enthusiasm and a big smile. It immediately put me at ease and made the whole car-buying process feel less daunting.Throughout the entire process, Julia was incredibly patient. Julia never rushed me or made me feel pressured to make a decision. Instead, she took the time to explain all the features and options available, making sure I had a clear understanding of everything. Julia's attention to detail was impressive, and she even pointed out some hidden features that I hadn't considered.She was transparent about pricing and never tried to upsell me on something I couldn't afford. It was refreshing to work with someone who genuinely had my best interests at heart.Overall, I can't recommend Julia enough. Her professionalism, knowledge, and dedication to customer satisfaction are truly outstanding. If you're in the market for a new car, do yourself a favor and reach out to Julia Cruz. She'll go above and beyond to ensure you drive away with a smile on your face and the perfect car in your hands. Not to mention an amazing looking showroom and great management staff too. Go and see Julia Cruz at Capital Subaru, trust me, you won't be disappointed!

  Amy McNeal
a month ago
We had a great salesman, Will Campbell! The selection of cars available, however, was very low. O stock in what we came to look at (Forester Premium model)and only 2 in stock of the model we ended up choosing (the Forester Sport) so that was disappointing.

  Michael Zimmerman
5 months ago
We worked with Lyle Swanson. We bought an Ascent. He was enthusiastic and knowledgeable, not pushy. Also the finance and insurance guy was great too. Can t remember his name though (Rocky maybe?) Great buying experience. Very nice facility.

  Shaun Chamberlain
2 months ago
Walked in and was pleasantly greeted at the door, not your normal swarm of sales people. Will was super helpful and knowledgeable. He pleasant to work with and listened to what I wanted. The deal was what I expected and appreciated the quickness in which they met my requests. The car was clean, full of gas and perfect in every way. I am so pleased. Highly recommended.

  Allison Wilder
3 weeks ago
Great car buying experience!While waiting for all the paperwork to be processed one of the ladies asked my mom and I if we would like some tacos from a catering event they had.Then my car wasn t ready just yet (because they put in a new battery for me) and my mom had to leave and I had to go to work so they lent me another car until mine was ready.10/10 would recommend. They really go the extra mile.

  D W
3 months ago
Awesome experience all around, Nicholas Nick made our decision very easy even after we had looked at every dealership around to find exactly what we wanted. He took our wants and made them the dream car we have always wanted! We have been saving for a long time to be able to find exactly what we want wanted and Nick did just that. Amazing sales person who takes his customers seriously but also makes the experience enjoyable! Great work team and thank you!

  Haley Beech
a month ago
We live 1 1/2 hours away from the dealership and found a car online. We wanted to make a deal over the phone before driving that far. William McGowen, a sales manager, made it quick and easy. No haggling at all. Everyone was so nice and the dealership is pristine. I'd drive the distance again to work with such kind and knowledgable people.

  EJC
a week ago
I have had nothing but positive experiences with Capital until today. Very simple repair when a clip fell off the underside of my Outback. Likely, a 5 minute fix. JABARI said it could not be done on a Saturday morning but I had to schedule an appointment M-F which is a huge inconvenience since I have a JOB. HORRIBLE experience with JABARI. If he is the first person the public has to deal with Capital is in trouble. Still no appointment. I will reconsider buying from Capital again. I have 1 Outback, 1 Crosstrek and a Hyundai Hybrid

  Lynn Wright
a month ago
Nick Pappas was the salesman that worked with us to get the car that we wanted. He was incredible! After we purchased the Subaru Outback, Nick spent lots of time to going over all the electronics and details of our new car. I would definitely recommend Nick and Capital Subaru to those who are looking to buy a car.

  Jaerin Mickens
2 months ago
This location is amazing! I walked in not knowing what car I would like to get today and Ramon helped me with everything. He answered all my questions and assisted me with looking at all these beautiful cars. He definitely sold me on a Subaru outback, I am so excited to come back and hopefully make that final purchase!

  Brandon
4 months ago
Capital Subaru helped our family find two vehicles recently. The first was a replacement for a car which was stolen back in April. Just a reminder for those who are buying a Hyundai, lock your car and keep it nearby and under a camera if possible. Under the tough circumstances and needing to find a car quickly, we discovered a used RAV4 online at Capital which we now call our Recreational Activity Vehicle . It had some miles on it but looked to be in great condition and was close to the budget we were looking for.Lyle, our salesperson was very knowledgeable, patient, and kind to us throughout the buying process. He worked to with us to get an even better price and helped streamlined the process. We are hoping that the Toyota will last a long time due to the brand s reliability and reputation. So far it is holding up well!In addition to this vehicle, we recently had Lyle help us with a second purchase for our father / father in law. He recently purchased a new Subaru Outback and Lyle helped with numerous consultations about the vehicle. Lyle also worked at the end to get dad a great deal on the car with some great accessories and additions. Dad s last car was purchased over 20 years ago so this has been an adjustment to say the least as far as the technology and added capabilities. Overall dad is getting used to the car and Lyle continues to be a resource to help him learn more. We recently took the Subaru on a trip to Virginia and it handled very well!Many thanks to Lyle and the management of Capital Subaru! We hope to be back for future service and our next vehicle when we need it.

  Madison
2 months ago
Came to look at a Forester the other day and was helped by a wonderful sales team! The associate that helped me was Will and he really knew his stuff, he answered all my questions and I left feeling confident in my decision. I will definitely be back thanks to them! :-)

  Allison Young
2 months ago
I bought my Subaru from here in 2018 and had a wonderful experience. I continued to bring my vehicle here for years afterwards because of the continued service being so wonderful. I had experiences where I had an unexpected repair and they provided me with a loaner, and I relied on them providing Lyfts to get home for longer services. Unfortunately these services have seem to be eliminated and dwindled over the last year or so. The last time I requested a courtesy car I was declined one, and just recently I found myself stuck without a ride because they no longer provide lyfts anymore. As a caregiver who needed to check on a family member I found this incredibly inconvenient. I will be finding a new location for car service from here on out.

  Chau'Lance Harris
3 months ago
My experience at Capital Subaru of Greensboro was like no other. I was greeted & treated with exceptional quality customer service provided by Julia Cruz. She was polite, professional, and not at any point did I feel pressured or as if I were talking to a pushy salesperson. If you re in the market for a new or used vehicle look no further than this dealership here & be sure to asked for Julia if you re looking for a painless and smooth experience, you won t be disappointed.

  Nicholas Mannella
5 months ago
Had a wonderful experience buying our first Subaru here! The salesperson was very open about pros and cons of each model and helped us make the right decision. He was very patient as we test drove multiple cars to ensure we were making the right decision. We love our Forester and the service we get at Capital Subaru!

  Carla Handshaw
5 months ago
We were helped by Lyle, and he is terrific. No pressure, super knowledgeable about Subaru and most other cars in comparison!! You can't miss him as he is the one in the cowboy hat!!! Love my new Forester.Also I need to give a shout out to Tim in the service department too. He did all he could to help on my old one, but alas I had to buy a new one! Capital is great!!

  Mike Brennan
5 months ago
Much appreciated Lyle Swanson. He took the time to explain everything about the Ascent that would be important to us. Never pushed like do many others do. He showed genuine care and worked with us in negotiating with price, trade in, and getting financing to work with us. We found Lyle, and everyone at Capital Subaru, to be pleasant, courteous, and professional in all they do. We are very happy with our purchase and appreciated working with Lyle!

  Brent Layman
6 months ago
My wife and I purchased a 2024 Outback and Crosstrek. Ramon Bones guided us through the process. He didn't try to sell us our cars. He answered questions, shared his knowledge, and helped us understand the different options. His service was hands down the best new car buying experience I have ever had. Highly recommended!!!!The finance department was also excellent. Our lady respected our time and made the process as easy as possible.

  Ludimila Cavalcante
3 months ago
After a harrowing experience as a consequence of a routine oil change at my local Charlotte Subaru, the folks at Capital Subaru in Greensboro were nothing short of lifesavers. Sometimes you are fortunate to find angels at a time of need, and they were ours. Their professional and caring attitude toward us changed what was initially a traumatic day to a drive home with all our issues resolved in a matter of a few hours. We are so grateful to them. We have had Subarus for many years and lived in several states, but Capitak Subaru has been by far the best Subaru dealer we ve encountered. We highly recommend them, especially if you re looking for a caring, compassionate and highly professional experience. Thank you again and we will come back to you for our future Subaru purchases.

  anna faith
3 months ago
Julia was a wonderful salesperson to work with. She was friendly, made the process very simple and answered all my questions with ease. I highly recommend Capital of Greensboro and Julia , I give my experience here 5 stars

  Jawad Al-Khatib
5 months ago
I came to Capital Subaru just to look as I was just starting my search for a new car. I was immediately greeted by a smiling face and was shown around the lot by a very nice sales representative. He was very informative and I felt good about just being informed without being pressured to buy anything. I eventually came back and bought a Subaru Forester specifically from here because I felt so comfortable. Overall great experience

  Mikhail Muhammad
5 months ago
DO NOT BUY YOUR VEHICLE FROM THIS PLACE.I purchased a 2018 Land Rover from this place back in July, within my first week of having the vehicle I was back in the dealership because they forgot to turn off some of the sensors. As of last week my check engine light came on. I went and got the code from advance auto parts. Come to find out something under the hood had a faulty cover and needed to be replaced. This specific part is not under warranty and they told me they can t do nothing about it. When I got the code from the auto part store they said that this code came up multiple times before. The dealership sold me that car knowing it was like that, but because it passed inspection they felt comfortable selling me the car. I think it s unfair that these dealerships are allowed to take advantage of people.

  Rickel Hall
3 months ago
I was undecided on what kind of car to get and this tall salesman walked up to me and asked if he could help him. So we looked at a Subaru Forester I told him I would be back with my husband. William Campbell is the best thanks for your honesty.

  Jimmy Stowers
a month ago
We had an awesome experience purchasing our new Subaru Outback from Capital this weekend! Our sales consultant Gwynn and the whole team were wonderful to deal with!

  Cindy Hazen
3 months ago
I had the BEST experience ever buying my car at Capital Suburu of Greensbori. My salesman Nick Pappasodikos is undisputedly the BEST salesperson I have ever bought from. His knowledge of the vehicle was amazing and his ability to explain it in consumer terms was perfect. I have never had anyone explain a car features in such detail and thoroughness. And he was NOT hard sell at all. There were 3 of us there and we all were just so impressed with Nick. And then when decision time came, Nick and Capital Suburu had a competitive price and program. Once we purchase, the finance manager too was easy to work with and made the final step smooth and easy. I am thrilled with my new Forester and my super star salesman Nick!

  Selah
a month ago
The actual buying experience was a bit bumpy due to me going through an out of state bank and me also being out of state. But everyone I spoke to, Rachel, Will, and Danielle, were all extremely helpful and kind, wonderful team!

  Seth Mantell
3 months ago
After an accident that totaled my car I went all over Greensboro trying to find an suv and was not impressed, ended up at capital Subaru and Nick came out to greet us. Listened to what kind of vehicle I wanted and what features were a must have for me and instantly found one that fit everything I needed and what I wanted, Nick was very knowledgeable about how the vehicle works and how to navigate around the menus. Helped us get in the suv that day and I have zero buys remorse because it s what I was looking for with space for the kids and family when they come to town! 10/10 will be back for my next vehicle

  Tom Setser
4 months ago
My wife and I highly recommend Capital Subaru of Greensboro. After coming from a very bad experience with another Subaru dealership in the area, the staff at Captial blew us away with their friendly professionalism. Ramon Bones was our sales rep and he was absolutely outstanding. He worked with us and truly went above and beyond. If you are in the market for a new car or SUV, do yourself a favor and reach out to Ramon at Captial.

  Iimxkiana loves
3 months ago
William Campbell was a very great salesman. Even though I did not get a vehicle he was very clear and understanding. I would like to think him alot and would recommend others to go to him..

  Laurie Velez
6 months ago
Wanted to say how wonderful the service was from the very beginning. Dylan was a great sales agent and Kelly the GM was very nice. Johnny (Finance) was the most helpful (saved us some money!). The experience for my son s first car buying was tremendous! Thank you to Greensboro Subaru for taking fantastic care of our family!!!