Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Allison
a week ago
GREAT EXPERIENCE!!! StartedWhen I pulled in the Gastonia Nissan parking lot Matt Summey greeted me with a friendly Welcome..So pleasant and excellent customer service..It was a great experience from start to end with all the staff and the manager Mia.I Thank all staff and my sales representative Matt for all the help with purchasing my 2019 Nissan Rogue SV

  sunshine swann
a month ago
My Service Rep Paul us Awesome!! He takes his time to explain things to me with patience as I am a customer that has a million an one questions!.I live in Charlotte and was going ro change locations several times but due to his outstanding Customer Service I keep making the trip to the Gastonia location because I know my Service will get done right and I will get treated with quality customer Service. Thanks Paul...you should be recognized for your valuable contribution to your company.

  Loretta Harry
2 months ago
The service attendant was very courteous and informative. However, after inspection, I noticed a tick in my engine while driving. In addition, the time on my clock had been changed and my CD was partially ejected.I only took the vehicle for a safety recall for the emblem on my airbag. Why did the mechanic feel it necessary to bother other things?? An explanation is desired.

  Sonia Robinson
a week ago
Fantastic, did a great job, didn't take forever to fix recall, very professional, nice and helpful. Nissan is doing what other dealership aren't doing putting customers first.

  Mary Lynch
3 weeks ago
I give 10 stars to Gastonia Nissan service department. Everything was done perfectly, I was very much satisfied with the services I received today. Wonderful staff. Jeff the service manager, technicians, are real good people. Thank You, Gastonia Nissan for your Fantastic Service

  Frankie
4 months ago
First time going to service department. Recent purchase of a used car. My service advisor was Shayla. I needed service, but also had questions about the car. She was genuinely interested in helping me and very kind and polite personality. I give her an A++!!!

  Keith Hyde
4 months ago
We have been well pleased with our dealings with Gastonia Nissan. From the time we purchased our 2023 Pathfinder till now everyone from management, sales and service have been very kind, friendly and professional. Our recent service went very well and our issue was resolved quickly. Evan was very helpful and a pleasure to work.

  Alicia Owens
a month ago
Nissan of Gastonia is the best. we have bought several cars and they have always been honest, fair, helpful and invested in what's right with for the customer. Andrew is amazing and we call him "our car guy"!

  Dennis Ruiz
2 months ago
Just had my first oil change done at Gastonia Nissan. Douglas my service writer made the process fast and Efficient. He was very helpful and knowledgeable.

  MEREKIA MCCORKLE
a week ago
Service was great as always. Tyler is A1 service manager and Austin Cash was the bestest he explained everything to me in details.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  April Ledford
2 months ago
I have always loved buying from this dealership. I ve bought at least 4 cars from there. Unfortunately this latest car has been nothing but trouble for me and I bought brand new. 2022. It s been in the shop 4 times and this past week makes it 5th. This time I am hearing a rattle noise from the motor as I accelerate. I was told this is normal they couldn t find anything wrong with it. Normal to have such an annoying noise I asked ? I m supposed to continue to just drive this car like this ? They confirmed all Rogues make that noise that it s the weight of the motor. Didn t start hearing it till lately. So why now? No answer.If I wasn t so upside down on this car I would trade it in. I drive 170-200 miles a day and I feel like I do not have a dependable vehicle. Very unfair considering the loyalty I have always had coming back to this dealership. They have always been good to me but I feel like I bought a lemon this time.

  phaedra archie
3 weeks ago
This Really cute red head guy. I can t remember his name but he helped me get my car back together. I appreciate everyone there. Thank you so much.Service: TiresService: Tires

  Len Russell
2 weeks ago
Douglas was very helpful with my service appointment. Very knowledgeable and work was done in a timely manner.

  kelly m
4 months ago
I am impressed by the service at Gastonia Nissan! I needed an appointment on the Saturday after T-giving for my son s car before he went back to college, but they were booked. After explaining the timing issue, Alissa worked with the maintenance department and worked us in for the afternoon. She followed up with me multiple times to make sure I was set. We brought the car in as scheduled and the service department was able to change the oil, replace rotors and brake pads. They made a mom happy knowing her son was going back to App with working brakes! Thank you Alissa for the extra effort!

  Robbie Evans
2 months ago
I love the window into the garage. It shows they don't have anything to hide. They were prompt and Evan was very informative discussing what they performed. And it was within the time frame. Good job!!

  Katelyn Prince
3 months ago
Got my transmission replaced using a warranty I have through my bank. Nissan called the warranty service, got the work approved, and done in less than 2 weeks! I really appreciate it!!

  Alijah Hughes
2 weeks ago
Nissan of Gastonia has always been a great place to service my vehicle. The employees are always kind and make it quick and easy to get in and out.

  Alexis Renee
3 weeks ago
I was about 10 minutes late and the staff was very pleasant & understanding. Everything went well and was quick and explained thoroughly before they started the service.

  Deanna VanTassel
a month ago
Very kind sales person I didn t like the whole back-and-forth trying to get me better financing yada yada they should be a little bit more straightforward but otherwise a very happy experience

  Patricia Downs
3 weeks ago
They completed my service within 1 hour. The service department rocked!!!! I have never had a bad experience there!!! Thanks guys!!!

  Karen Newpher
3 months ago
This was our first experience with Gastonia Nissan. The service tech (Paul) was polite, and extremely knowledgeable. The transmission was changed out, and the BSW camera was re-calibrated, plus, washed and returned within 24 hrs. We drove an extra 50 miles for this service and would do it again. Thanks to all.

  Nikki Dunn
7 months ago
I scheduled an appointment online, which was easy. Wes called and said they had earlier times available so I got in and out before expected. He was nice and professional! The technician (I never asked her name) took her time to check and double check her work. I felt valued and covered with care. I will continue to allow them to service my vehicle and appreciate the low stress, no pressure service I received.Services: Air & cabin filter replacement, Tires, Wheel alignment, Brakes, Oil change

  Charles Rutherford
3 months ago
Best experience with having my Armada serviced at Gastonia Nissan; I was in-and-out in less than an hour. The adviser that check me in was very professional and great customer service skills.

  Fred Weber
2 months ago
Nissan of Gastonia is a model dealership. The staff, salesman, internet salesperson and finance specialist, all were so polite and very professional. Dealership is clean modern and so is the service department.Will definitely recommend doing business at this dealership

  Ryan Turla
2 months ago
Paul was professional and very helpful with the process. He goes above and beyond. He will update you all the time. If he was not available, he communicates to his co workers for the update.

  Adriann DOBIE
3 months ago
went in for simple oil change and check engine light came on. the service was horrible they gave me the run around by sending me to Earl Tindol who then charged me again for the same service. i believe they are tied together some kind of way. total dishonest business . vanessa

  Stephanie
3 weeks ago
My service was great and my advisor was great. I didn't appreciate the technicians changing settings in my vehicle and not changing them back.

  Brian Bouldin
5 months ago
Gastonia Nissan worked with my extended warranty company and did an excellent job from start to finish, keeping me informed the entire way. Paul in service was more than helpful and answered all my questions.Services: Transmission, Electrical repairServices: Transmission, Electrical repair

  Donna Carre
a month ago
The service staff was so friendly!They got me in right away & it was quicker than expected!

  Anita Mundy
5 months ago
The Service team got my tire rotation and oil change done quickly. Everyone was nice and took time to make sure if I needed anything.