Andean Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Payton Campbell
3 months ago
Nervously went into Andean looking for my first car. I met Randy Tuggle and explained to him my concerns and budget with this being my first car payment and first time in a dealership. He was so kind during the whole process and helped advise me in every way, being 23 I needed all the advice I could get. Randy really helped the whole process be painless as possible with his compassion and strive to put me in the safest situation. This was the most enjoyable experience! Matt helped me with all the financial aspects and he was so kind and patient through it all. Thank you Andean for everything! I love my car

  Steven Parr
3 months ago
My wife and I drove up two hours away to look at this jeep that they had. I told them my budget and wasn t sure if they could meet it. They called me up and told me that they were able to match it after a previous dealership in Georgia screwed me over after I sent them a deposit and asking them to hold the jeep. Long story short, they sold it as I was on my way up. The next day, we saw this one that we currently have and Tyler Dalton, Rick Groves, and Matt Coffee made it a smooth and stress free process. By far, it s been the best business transactions in the car industry that we have ever experienced. You won t go wrong shopping with them. They don t haggle you and pressure you to buy all of their perks. We wouldn t hesitate to shop with them again. 5 star experience.

  Rachel Towers
3 months ago
I purchased a 2024 Jeep Grand Cherokee L Summit from Andean Jeep the other day and I couldn t be more satisfied with my purchase. All the people I worked with were so friendly and accommodating & made the entire process a breeze. I m also very impressed with their communication. They have followed up with me after the purchase to check on me and happily and promptly answered all my questions. Special shout outs to Matt, Jeff, & Ashley! Definitely recommend.

  Daniel Jones
2 months ago
We have had our Jeep for a week now and are so happy with it. We had been looking for months and had visited quite a few dealerships. Since we live two hours away from Franklin, we started by talking with Tony on the phone. He answered all of our questions and sent more pictures, was very helpful and friendly. Thanks to Tony Sgro And everyone we dealt with for making this purchase an enjoyable and easy experience. We would certainly give the dealership a glowing recommendation to anyone looking for a vehicle.

  Frank Howard
3 months ago
Recently bought a used 2016 Jeep Rubicon from Andean as I needed something with 4WD. Bought the extended warranty since it was an older Jeep as the factory one had expired. Right away I had a couple of issues. One was covered and two that weren t. They covered one of the non warranty items and the deductible of the one that was covered. A couple of weeks later an issue popped up and Ralph the GM was amazing and made me feel taken care of and got it fixed at no charge and took care of a battery that was dying. He made it clear that he would take care of me even though it was a used Jeep. They have gone above and beyond in their customer service. Will definitely use them again in the future.

  Seth Hemphill
a month ago
I purchased a 2019 Wrangler remotely from Andean CDJR and had a very good experience! Mike was amazing to work with and was very responsive to my emails and calls. I love my Wrangler and I highly recommend Andean!

  Gary Leathers
2 months ago
I've been having my car serviced here for several years now. Went in today for oil change and tire rotation. The skid plate also needed to be replaced. Turns out the ex employee who worked on it last tightened the lug nut on one wheel so much that it could not be removed without using a blowtorch which severely damaged the rim. This took many hours to complete. They replaced the rim with a new one, didn't charge me for the servicing, and even replaced the skid plate for free. Can't say enough great things about the staff . Fantastic people. Never been treated so well at a dealership. Keep up the great customer service. Will definitely purchase my next vehicle here.

  Michelle Zeitoon
3 months ago
We went to Andean to make a purchase and met Randy Tuggle at the front. We explained our situation and our budget and he hit the floor running. He never pushed us and gave us space to think. He was very kind and explained everything from the start. Everything went so smooth and we found a vehicle that we love. Then we meet with Matt, the finance manager who was also very kind with us. We have never had this experience at a dealership before and we have purchased many vehicles. From the time we arrived and until the time we left, we were overwhelmed with the caring side of this dealership. We recommend them to anyone looking for a new or used vehicle and we will be bringing our vehicles here for service.

  Chloe Clary
4 months ago
The finance guy will talk badly about you right outside the open door if you go through your bank to buy a vehicle from here. The service people will do absolutely nothing the first time you drop your vehicle off to be fixed. The service people will also laugh at you on the phone for wanting to make sure you can pay $600 for a simple repair. They will not latch the hood back before allowing you to drive off with your vehicle. They do, however, lack professionalism and decency. After I was laughed at, I asked to speak to a manager and was denied that right. They will shock you with how badly someone working for a business can treat you with no repercussions. DO NOT BUY LOCAL!

  Stefany Reece
7 months ago
I made a last minute decision to trade in my vehicle for a Jeep Cherokee and Andean was the best experience I ve ever had at a dealership! Randy was very quick to help me and shown me the upmost respect! The dealership is beautiful and the car lot is full of nice brand new vehicles! Thank you so much everyone at Andean for your help today! You forever have my business!

  Tampa Bay Inspections
3 months ago
Just bought a new truck here and it was the best car buying experience I ve ever had. We traded in two cars from Florida and they made it easy. Everyone here was great, Matt in finance and Randy our sales guy were just great to deal with. Highly recommend!

  Madyson Cruse
3 months ago
Eli has been very helpful in our search for a new truck! Will definitely be buying from him when we find the right one. Very informative in letting me know what new inventory they have in and answering any questions. He even sent me a video of one highlighting all the additional specs we may like! 10/10 would recommend giving him a call to start your car buying process!

  Melody McCabe
3 months ago
Bought our daughter a Jeep from another dealership. It has been a nightmare since. While my daughter was here visiting, her Jeep starting shaking around 55mph. We got super nervous because after two separate dealerships, we have been traumatized with other repairs and even a blown engine on this Jeep with less than 36,000 miles.We called Andean and within 24 hrs we had a diagnosis and repair. Absolutely 100% professional and even checked out the rest of the vehicle to ensure she made it home safely. Thank you from the bottom of a momma s heart! We are truly grateful.

  John McLeod
4 months ago
Aldean handled the entire dal online and on the phone (even delivered our new car to our house!). My wife and I are elderly, and all that "shopping" experience has lost it's appeal to us. We knew what we needed, and what was available (and most importantly, what we were willing to spend!).We love our new Jeep Compass, and it handles our (very steep!) driveway with no problem! It's very comfortable and has more "gadgets" than we'll figure out in a month (don't worry, we've got the "important" ones figured out).A great buying experience!

  Jerry Pliska (Jerry the Phone Man)
a day ago
Friendly, Knowledgeable, Helpful Staff AND Management - I came from out of state, well worth the trip, great experience purchasing my vehicle.

  Rachel Moore
2 months ago
I bought a good used car and I'm very happy with it. The sales guy Kevin went above and beyond to make sure I was happy . He's very professional and good at what he does. Thank you for the great deal !!

  patrick gillilan
2 months ago
It was the typical car dealer experience. The salesperson went back and forth to the "sales manager" bringing low ball offers on our trade in and making offers IF we would use expensive in house financing. All while trying to push the high profit add on services we made it clear we didn't want. Not a terrible experience; just predictable and annoying, like many car dealers.

  KT Girl
3 months ago
Thank you to my salesperson Ashley, Tyler in finance and the sales manager Jeff for making my car buying experience so easy and smooth. You all provided me with such excellent service that I will definitely be getting any future vehicles from you all!

  Thomas Eichman
5 months ago
Sub par communication and customer service. I worked with Randy to try to make a deal for two days on a used truck. Communication was minimal and spotty at best over the two day period Could text but couldn t get him on the phone to finish the deal on the second day. Started at 9am trying to do so. Patiently waited an entire day to hear back from Randy after advancing my credit and tax information to make the sale quick and easy for us both. When I finally heard from him at 3:30pm (via text) that afternoon the truck had been taken home by a customer on deposit. Sales manager said one word in response to the situation. Sorry . Sub par sales department by all measures.

  Robert Fleming
a month ago
Mixed reviews here, salesman great and friendly when selling me not one but two vehicles, one took home that day other promised delivered that evening if I go ahead and buy and sign before I left with no way to drive all vehicles bought, could tell Mike got aggravated and a little testy even though he did handle well when he called to inform me couldn't deliver when promised because of transportation man was older and would be like 10 ar night before he could get started which I understood but being in car business I know sometimes it takes a extra effort to keep customers happy especially one who just bought 2 at one time from you so I figured I was a salesman would of offered to deliver for my customer as promised even though it might if taken couple hours if my time realizing I had good full day selling two so worth the extra time, but not only did he get upset i expected what they promised but once vehicle delivered following day I haven't received a call email or any communication on how my vehicles are doing and if any problems and this kinda service doesn't even rate a one star but this is where the nixed review and 3 star rating comes into play, one vehicle i purchased had a check engine light on and saying check fuel cap was promised to fix before i signed papers to purchase, service thought they had issues resolved it both warnings come back I called Mike who was short and out me straight to service who set up a appointment to look drive back there about 40 minute each way drive and waited for them to locate problem and while waiting could tell Mike wasn't the friendly salesman whio sold me two vehicles and instead if being concerned about me ie vehicle to him was just a problem because i had expected hin to honor his word in Day i bouught and deliver truck but service kepr me informed and told me what they had to do to hopefully fix problem and rescheduled me took back aid was kept informed untill issues hopefully fixed and dealership honored promise if no charge but in there twice more on service who rates 5 star but could feel the cold Mike the salesperson who wouldn't speak unless directly spoken to and was very short with responses to be a older and veteran salesman probably the worse I ever bought from in service after the sale and has lost any referrals and future businessSo 5 star service less than 1 star salesman equals three star

  Tyler Norris
3 months ago
Great dealership and wonderful salesmen. Tyler Dalton was very honest and professional! He helped me find the car I was looking and kept me in my budget!

  Brandon Brown
4 months ago
Absolutely abhorrent service. On Three separate occasions my business was not only disregarded and blatantly laughed at for issues that weren't disclosed. The finacier was in the next room over caught saying I was "underhanding his business." The rumor was to never buy local, and it has been absolutely been proven true.

  Jacob Sanders
3 months ago
Tyler Dalton shows upmost professionalism in his job and will work hard to make sure you are getting the best deal possible. Great salesman and greater person.

  Wayne Reynolds
a year ago
Great Experience at And�an! Mike Newman is an experienced salesman with a wonderful attitude! He is a busy man, but took his time to walk us through the entire purchase process, considering we were from out of State.Mike worked diligently with Matt Coffee, the Financial Manager to secure a loan when the Banks were closed on a Federal Holiday. Matt was very respectful and managed to get a loan so we didn't have to drive 2.5 hours back to the dealership the next day.Everyone at the Dealership was kind and congratulated us on our purchase!When we are ready to look for another car, we will be calling Mike at Andean! When he says he will do something, he follows it through!He is a credit to himself and Andean!We thank you!Wayne and Soni Reynolds

  Sharon Harrell
8 months ago
We randomly went to Andean because they had the closest version of the car I was looking for. Well, what a great decision that was...they were wonderful. They had the car ready when we got there, gave us a good trade-in on my old car, and basically treated us like family. No high pressure sales, not "let me ask my boss". It was just a wonderful experience from start to finish. Highly recommend this dealership! Ask for Tyler.

  Richard Holt
7 months ago
We visited Andean to look at a new Ram. The dealership was beautiful, everything was clean and orderly. We were greeted in a friendly, professional manner. Tyler helped us during our visit. He was knowledgeable and considerate. He answered all of our questions and shared important information about the Ram we were considering. We decided to purchase a new Ram pickup, the entire process couldn t have been easier. Tyler was calm and patient while we closed the deal. Matt helped us with paper signing and payment. He went out of his way to explain everything. By the way, we traded in a used vehicle, the process was seamless and we got a great deal! If you re in the market for a new or used vehicle, stop by Andean in Franklin, NC, you will be glad you did!

  Jerry Smith
2 months ago
I've never had good service with Chrysler till now. They were the best hands down. Aaron is the service manager.

  Nate Nate
3 months ago
Amazing inventory lazy salesman sat in the parking lot for 20 minutes looking to buy a jeep on their lot. No one ever came out to greet me and as I drive out of the parking lot, I see two salesman sitting on the reception desk talking and another salesman standing there on his phone.

  Shawn Ybanez
10 months ago
My experience here was fantastic, all the staff that I interacted with were very helpful and friendly. I have been to a lot of dealerships over the years and this one was no hassle or pressure from the sales staff. It was very personable and relaxed. It was busy and there were a few set backs but they took care of everything and I am very happy with my new car.

  roger schweitzer
7 months ago
The Adean Jeep Dealership was, hands down the best car buying experience. They listened to what I needed and worked with me through the entire process. Everyone had a very easy going attitude, and there was zero pressure. When it is time to get another vehicle, I ll head straight there. Thanks to Jon, a very nice guy and very knowledgeable about cars and the area.