Hendrick Chrysler Jeep FIAT Fayetteville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JoJo
a month ago
I saw a vehicle online that was in transit and made an appointment for 1 March 2024 with Riley Horne. Riley is polite, knowledgeable and helpful which made the buying experience easy. I was in and out the dealership 2 hours and 20 minutes which is extremely good. Riley also drove my new vehicle home because I arrived to the dealership with rental. Thanks again for the great help!

  Jen Deutcsh
a month ago
I just purchased a 2024 Jeep Wrangler Sahara from Angelica at Hendrick Jeep. She And her team provided the most excellent service ever! Everything was done and wrapped up in a matter of days; fast and easy. Highly recommend checking them out!

  Skyla Green
a month ago
I have always wanted a Jeep and here at Hendrick Chrysler of Fayetteville they made that happen for me. Andrew went above and beyond. He was very polite and friendly even had a sense of humor. He was very personable and I am so thankful to be driving in my new Jeep. Andrew even gave me my first duck!The best dealership experience I ve had.

  Meadow.Y
2 weeks ago
Update: on Wednesday, February 23, 2024 I bought a brand new Hyundai Santa Fe. As I stated below, I d never purchase a vehicle from Hendrick. Below, you will find a screenshot of the salesman checking on me after one month of ownership. Yes, I did not hesitate to purchase another vehicle after learning that I had been scammed out of thousands of dollars. Click on photo to see full transactionsBetween October 3, 2023- December 15, 2023, I spent over $1600 on my air conditioner at Hendrick s. My air conditioning had gone out in my Jeep Cherokee last September. On October 3 2023, I paid Hendrick s $549.53, for Freon and dye to be sprayed on different parts in order to locate the problem.Once all the Freon had run out, on November 3, I paid $436.00, for the part that I was told would fix my air conditioner.On December 15, 2023 I paid $617.36, for the part to be put on and whatever else.(February 3, 2024-Florida) The first time I turned on the air conditioner, it started leaking Freon!I called and made an appointment at Hendrick s. Of course, they pretended it was another issue. But this time they had a machine for the dye to find the issue. I didn t have to spend over $500 on Freon to waste.Now, it s February 16, 2024 and they want another $2,900.I m a widow and I recently lost my only son, so I don t have anyone to ask for advice about these kind of things. But I m pretty sure I ve run into some scammers. I ve been reapproved for a new car and it s safe to say, I won t be car shopping at Hendrick s! Their service department is beyond untrustworthy to some of its customers. Payments posted!!! I really loved my Jeep!

  Phyllis Cannon
3 weeks ago
I just purchased aJeep Grand Cherokee Overland from Hendrick Chrysler Jeep Fiat. It was such a good experience because of the knowledge and dedication of Riley & Andrew. The team went above and beyond the call of duty to satisfy this customer!! They were very professional, patient and personable while addressing my questions and concerns. The guys were easy to communicate with and really fun to be around!! They were respectful and not at all pushy. Riley and Andrew, thank you for making my experience truly a wonderful one. God bless you both

  Kelly Edge
5 months ago
Called to schedule an oil change, tire rotation & update on my center. I was told to I could come anytime and go through their express lane. So I did just that . Of course there were cars already ahead of me when I got there so it took a little time to get my Jeep in , but that was to be expected . My service advisor was John , he was very adamant about keeping me abreast of where my vehicle was during the entire process. He offered up a shuttle and anything else I needed, which I really appreciated. Got my Jeep back and everything was completed and up to date.

  Shawn Day
a week ago
Took the Challenger in because of a noise in the front end, John Thompson the maintenance advisor assigned to us was fast to get it looked at to find the issue(s). John called, went over their findings, put the parts on order and within a few days we put the car in to get everything fixed. John and the maintenance team had us drop it off by 98:30 and it was ready for pick-up by 3:00. Runs and handles like new, warranty covered everything. John Thompson and the Maintenance Team at Hendricks Jeep/Dodge in Fayetteville are always ready to give you the best service possible.

  Katelyn Clark
a month ago
Easily one of the smoothest dealership purchases I ve ever made.The sales manager, Angela, was very efficient and on top of the entire process, which I very much appreciated. Nicholas, my salesperson, was a breeze to work with and even went to go pick up the Jeep I was buying, as it was located two hours away at another Hendrick location. The finance manager, Daniel, I could tell was not only passionate about the brand, but also the products that contribute to clients to having the best driving experience possible even after they leave the dealership.I would absolutely buy from Hendrick again and I look forward to working with this team again when I am ready to trade.

  Nicole Merry
a month ago
Andrew, our salesman was awesome! He helped show my husband and I my first jeep and was very knowledgeable and helpful upon doing so. Everything went so smoothly! All the staff we encountered here were super friendly, and welcoming. Definitely a 5 star experience. THANK YOU!

  Ariela Padilla
a week ago
Recently bought a Mercedes E400, from them. . Rick, the finance manager helped me out a lot, and made the purchase very smooth, I give him 5 stars for sure. However, if you have any questions regarding your purchase, I would seek out Tony, the sales manager to help. He gets things done, efficiently and effectively.

  Quentin Campbell
a month ago
I needed some information for a friend of mine who is deployed currently, and I talked to Cindy Booker at the front desk. I was pleasantly greeted and given the most thorough directions and advice for my deployed friend on what steps to take when he returns from his deployment. He will be new to the Jeep family, but he is all in on his return based off the knowledge and amazing customer service I received from Ms. Cindy Booker. Thanks so much to her, he can't wait to start his Jeep experience!

  Josh Tabor
2 days ago
I showed up after 6 pm to pick up my Pacifica from service. Even though they were closed, everyone was awesome! A salesman got me with his manager who found my work order and closed it out in the finance office. I really appreciate them going the extra mile!

  Ive Been Bamboozled
a month ago
I had an exceptional experience here at Hendrick, all thanks to Riley! His knowledge, friendliness, and professionalism made the entire sales process bearable. Riley went above and beyond to ensure I found the perfect vehicle, and his attention to detail was impressive. I highly recommend Riley and this dealership for a top-notch car-buying experience! Five stars all the way!

  Duane Eubanks
3 weeks ago
Our visit to Hendrick Jeep was probably the easiest and most productive vehicle shopping experience we ve ever had. Andrew and Daniel were professional, friendly and knowledgeable. They worked closely with us to ensure we got all the information we needed to make our decision. We were in and out in three hours. No pressure and no gimmicks. Very pleased.

  Lori Fitch
a week ago
I worked with Andrew Gatschet today to get into a new jeep and had the best experience yet. This is my 5th Jeep Grand Cherokee and by far the best experience. He worked with me on my wants and needs in a jeep and put me into the one I wanted. I truly wasn t expecting to leave with a deal today since I worked with other dealerships, but was pleasantly surprised with the customer service I received from him and everyone I can in contact with. I highly recommend Andrew with your next vehicle purchase.

  Joshua Skinner
a day ago
Had a great experience getting my truck service at Fayetville Chrysler Jeep. Got my vehicle airbag light fixed quickly on the first visit!

  Cortrelle Bivens
23 hours ago
Update from my last post: Tony did reach out to me and he did what he could to right the wrong. Very easy to talk to and was very understanding. Willing to give them another shot after sitting down with this gentleman. Thank you for taking the time to personally talk to me.

  KiAnna Burgos
3 weeks ago
Connor was great, and the team supported him every step of the way. He listened to what I wanted and DELIVERED! I'm so thankful for everything the team, especially Connor, has done for me today.

  Andrew Gatschet
3 weeks ago
Absolutely the best customer service I've ever had at a dealership. John Thompson is a consummate professional who goes above and beyond to ensure that I feel like a VIP every time I bring my Grand Cherokee in for service. He always communicates with me in a timely manner and keeps me updated throughout the whole process.

  Amy Moye
2 months ago
Go see Dave Grier he is the best ! He makes the process easy ! We have purchased 3 vehicles this is our 4th he helped me buy my first Wrangler I ll never drive anything else! Thanks Dave

  Rachel Wolff
2 months ago
Jaime Rosa has been fantastic! Really helped us make a smart choice for our family!10/10 would buy a vehicle from Jamie Rosa again. If i could put more than 5 stars I would give him 1000 Stars best salesman at Rick Hendrick Jeep!Also thanks to Rick in finance for making it a smooth process for us during the trade and paperwork!! Yall are awesome! We appreciate you!

  Slovex2
5 days ago
Thank you Andrew G for helping us find my son the vehicle for him. As a parent searching for a car with a teenager it was so hard but Andrew had the patience and was very knowledgeable. Yall go see him, I promise you won t be disappointed. I m definitely going back for my 40th Birthday gift.

  Rachelle Stephens
4 weeks ago
I came in for an oil change & had an extended wait time because there was a change in the process for services (appointments are required now). I was very frustrated, but Tony (service dept) was a life-saver! He was so kind, listened to my concerns, & kept me well informed until my vehicle was ready. If you're getting a service & have any concerns reach out to Tony.

  Janet Calvin
3 weeks ago
Whohooo!! Fantastic customer service!! I saw the vehicle online and knew exactly what I wanted before arriving at the dealership. I owned a Chrysler Town and Country years ago. I loved that van so much, until it was destroyed from the flood in 2016. Now I'm driving the Pacifica! Love, love it so much! Such a smooth riding vehicle. Upon arriving at dealership, I was startled by Andrew whom gave me a great experience in the my purchase. Andrew made sure all my needs were met in a respectful manner. He listened to my concerns and addressed them professionally! Daniel, the finance officer went way beyond my expectations to get me approved for financing. He also was very informative about my questions and answered them truthfully! Good job Mr. Hendricks for well trained employees. I will definitely be sending some friends and family to Hendricks dealerships!!

  Samantha Sandersfeld
2 months ago
I would not recommend bringing your hybrid vehicle here for service. This was hands down the worst service experience I have ever had. I have since moved, but I would choose to drive to a different town for service if I were still local.Hendrick serviced my van several times while living in the area, and I had issues with multiple of those. One left us without cruise control for a 3,000 mile road trip after I had paid a large amount of money to fix the cruise (however, the cruise actually worked before bringing the van to them). Another left us without AC leading to us canceling a trip midway, turning around to head home. We also were stuck in the middle of our move only able to go 35 MPH at one point. The last time Hendrick serviced our van was right before PCSing. They gave our van back the day before leaving with two service lights still on and convinced me they would go off as we drove. They never went off and caused issues as we drove.After moving, my van went into another shop immediately. Once the new shop FINALLY got in contact with the service manager, John, to figure out what they did, they quickly found and fixed several issues Hendrick left behind. I purposely waited several months before leaving this review to ensure the new repairs were done correctly by the new shop, and sure enough, my van has been working wonderfully for months now.In a nutshell, errors were made during repairs, I was lied to, and I was left with a faulty vehicle after paying a large amount of money. They left my family hanging during a move and would not own their mistakes. Communication was terrible which ultimately ended with me opening up a case with Chrysler directly. I tried reaching out to the GM 2 different times but never heard back. Craig was the only positive part of my experience, but he could only do so much. Working with the service manager, John, was not a good experience. He was hard to get in contact with and even talked poorly of me to the new shop making it my fault, still unable to own his shop's mistakes.It still gives me an unsettling feeling thinking about how much money I gave this shop to then turn around and pay another shop to fix their mistakes. I was very trusting and understanding as Hendrick worked on my vehicle. I trusted the things they told me and was just starting to accept I had bought a bad vehicle. It wasn't until I started getting opinions from other shops and saw how confidently the new shop fixed my vehicle that I realized they had actually treated me so poorly.

  Ernie Upton
2 months ago
Great service from Allison Dunk from the time we arrived . We drove about 2 hrs to inspect and purchase vehicle. She was very friendly and went over every detail and answered any questions.Allison was very thorough with her job.You should be proud to have such an excellent employee on your team. Even one of your sister dealership that was a lot closer was not friendly or helpful even told us to go to Fayetteville they couldn t help us. Thanks Allison. Ernie and Carol

  Mary Blevins
a month ago
Inquired on a vehicle yesterday via online. Was so excited when someone message me back right away. I proceeded to tell the Internet sales rep I wanted to purchase the car and put a down payment. Was told they could not accept a down payment, so I said fine, I will pay for the entire car via credit card. No one would respond. Asked to have sales manager call me. No one called. So this morning I called again. The sales rep told me there was someone there writing up a contract on the car. So either this was the old BAIT and SWITCH game OR someone at the dealership wanted to sell the car the a friend. Either way, I was willing to buy sight unseen, which I had the sales Rep I had done before. Funny this is when they did call me back first time she wanted to know if she could find me another car after telling me it was available. Just bought a new GMC truck from Randy Marion last month, No problem with buying over the phone!

  Bruh Bear
2 months ago
If you are in need of a vehicle this is the dealership to come to. Ask for Jaime Rosa, great salesperson who really looks out for his customers.

  Kimberly Strickland
2 months ago
My husband and I came randomly to Hendrick Chrysler Jeep FIAT as we ve been trying to find the Jeep that makes us happy! Riley Horne was absolutely amazing, answered our questions, and got us any answers he didn t know!!! Needless to say, we re taking OUR jeep home today thanks to Riley!!!

  Gladys Stanley
5 months ago
The service I received on my car was truly wonderful. They repaired my problem plus the others I was unaware of. The manager John was a caring and thoughtful man that saw that my vehicle was taken care of. The rep. Brian was on top of it start to finish and advised me what to do until my vehiclewas serviced. And Danielle set me up to get my vehicle repaired. Saying they did a great job is only skimming the surface of the great service I received. And again I say thank you for a job well done.