Michael Jordan Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sierra K
a year ago
Service was fantastic! No doubt about that. But when I was driving home, I noticed several scratches on my windshield that I know had not been there prior to having my car serviced. I know it was probably accidental and really can t be proven that they weren t there before, but nonetheless very frustrating to see. And yes, I used a microfiber cloth to see if maybe it was just residue before I made a post. But no matter where I rubbed, the inside and outside, it did not come off. I also noticed on my multi-point inspection and it was told to me that my windshield wipers were coming apart and might need attention later. I had just recently replaced the wipers this month, so unsure about why I would need to have them replaced when I had kept the wipers they came with the car for around 1.5 years.Services: Air & cabin filter replacement, Tires, Oil change

  Julita Roberts
3 months ago
Got the car 6 months ago and I ve already had a few problems with it. At this point every two months I ve had to come in for something different. The battery is dead now & they re telling me it s $370 for a new one and apparently it s not covered in the warranty. Perfect Christmas gift.

  ANB
4 months ago
I appreciated the great service, clear communication and promptness of the technician Justin R.Overall my service experience went smoothly and it was even completed before the promised time. I'll be happy to return here for my next service!

  Eileen Gilbert
7 months ago
They were unable to get a new part my <10yo car needed and were unwilling to even try to fix it with a used one. It's an EV and there are no alternative repair shops. We would have had to ship it to Mass. to be fixed. I would have been perfectly willing to accept the risk of a used part if they'd have fixed it but it's against policy. We sold the car and bought a Hyundai w/a 100k mile warranty included and will never buy a Nissan again.

  Tracy G
11 months ago
Few months ago, I had another pleasurable service experience with Warren Gregory & his team. This is my 3rd vehicle that I ve purchased from Michael Jordan Nissan. Also, this is the second time I was blessed to work with Warren Gregory. Both times, he actually listened and heard my vehicle wants & needs. Both times, he picked vehicles beyond my expectations. I ll definitely be back for my fourth vehicle in the near future.Lastly, there Service department is awesome as well. Always great vehicle servicing experiences.

  Dexter Ray
6 months ago
I am a very unhappy and disappointed customer on how about this whole situation that has unfolded within this poor-run service and parts department at this dealership. I own a 2015 Nissan Sentra, on June 07, 2023, I had a scheduled appointment with the Nissan Dealership in Burlington NC to have a diagnostic test performed, to see what was causing the car to have problems. They said that the transmission needed to be placed. I purchased a transmission from Michael Jordan Nissan in Durham NC, on Aug 3. We had the transmission installed by a certified mechanic at his shop and were notified that the transmission was bad and that it is still putting out the transmission code. He called MJ Nissan Service and Part department for the process of getting a replacement transmission. He was told that an Authorized Nissan Dealership had to diagnose it as a bad transmission. We had the car towed to the MJ Nissan and waited for an update that never came. We called MJ Nissan after receiving an email (they didn t know why we got the email) stating that our parts had been ordered. The service department stated that they had to get authorization from Nissan to replace it. We called each week for updates because no one would call us back to fix this issue and told us that we could not get a new transmission because of the check engine light. I was never contacted by the service manager or general manager about the whole situation and I ve been only contacted by a service advisor. So if anyone is buying parts from this dealership you might as well forget about a warranty because they don t stand by anything they sell. This dealership is a true stealership. The way the process has been just to return a faulty part is ridiculous. I m very disappointed and hope no one comes here for business because they are not worth the time or effort.

  Louis McG
a year ago
Coming from Georgia, I had what I thought was a nail in my tire. The staff was extremely, extremely kind and engaging, from the service advisor to the mechanic who removed what turned out to be a screw wedged in the tread. Very kind and professional.

  L. H.
2 years ago
I had my 6 month maintenance visit performed earlier this week. Not sure why i had to tell them i had a recall on my vehicle that is outstanding. It was not mentioned even during my last maintenance visit either. At the end of my service visit i once again had to search for my vehicle in the parking lot. This continues to happen after mentioning it on several reviews. When i get my vehicle the mat is dirty. Does not look like they covered it while checking my car. That's why i gave a 3 star rating.Service: Oil change

  CLASSIE C
a year ago
Went for a diagnostic b/c my check engine light was on.was fixed that day.within 24 hrs it came back on. Called and made another appointment told them what the issue was. Couldn't go up there at the time the representative Julie told me .So I had my mother go.While there my Mother told me they had a new employee try to tell her something that was not even wrong with my car.she then Had to tell that employee what I was here for.rhen Julie informs her that they did another diagnostic but don't know what the issue is but gives her an invoice for 1500.00. I then text the representative Rick whom maybe over Julie and informs him.yet to receive a response from him or Nissan.

  Raphael Fern
10 months ago
Great service and been first time oil changes for my 22 Nissan Sentra SE I was happy with them and they Great service

  Mary Cunningham
4 years ago
Excellent service. I needed an oil change and tire rotation. They checked my car and found I needed wipers front and back of the car. They even did a battery check. Friendly and helpful staff. Even the shuttle service man is friendly and helpful.

  Rita Mcdaniel
3 years ago
I love this place you are greeted by your name and everyone makes sure you are satisfied when you leave

  Ron Weyersberg
5 years ago
Oil change, no problems and friendly staff (julie)

  Chele Benton
3 years ago
Charged for a diagnosis test on a manual hatch. Quoted one price ended up charging $29.00 more. Senior citizens do not get a break here. Need a oil change not willing to pay $ 45 when i can save

  Roberta Wippich
8 months ago
Worked with Travis and Tony. I'll be picking up my new car tomorrow!

  Iris Santiago
2 years ago
Pretty nice! Not as nice as Modern Nissan in Winston Salem. Will continue going in order to avoid taking my car any other place for regular service.

  Micheal Peters
2 years ago
The service department is extremely helpful. They took the time to explain my options, and review current and future repairs. Antonio is top notch at customer care!

  Jerdine Banks
2 years ago
Staff very personable explain what needs to be done to your car before they do any work.

  Pearl Kennedy
3 years ago
Went to check out a few vehicles and customer service was horrible!!! 3ppl passed by without asking if we need assistance. The 4th guy asked to help but we just left and went elsewhere...

  Tony cashdog
3 years ago
Alice Hickman is the best. I never have to worry about services. Win she there.

  Matthew Younger
3 years ago
Very impressive other than having to leave the car for more service but even then still professional!!!

  Esther Scott
3 years ago
Wait much longer than usual. Really don't like seeing people who came after me leave

  Alina Arabitg
3 years ago
Great place, very friendly staff, very knowledgable staff. I highly recommend this dealership!!!!

  Dorothea Jones
3 years ago
Excellent staff and service! Highly recommend MJ to my friends.

  tonya jones
3 years ago
Great. Pulled up oil change on the spot. Great recommendations

  Eric Moinet
3 years ago
Excellent, courteous, very prompt, and genuinely nice people.

  Jonathan White
3 years ago
Best nissan dealer in NC. All around great place..

  Douglas Stalters
4 years ago
In and out in appointed time. First class all the way.

  PrettySweetCreations ohsoMEKtastic
3 years ago
Awesome service!! Always top notch customer service!!!

  Victoria Anseume
3 years ago
MARCELO IS THE BEST! Thank you for all you help.