Mark Jacobson Toyota Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Len Elder
7 months ago
Took nearly a year to get an appointment regarding a factory repaint authorization from Toyota. Vehicle was returned half painted, but Toyota was billed $9,000 for this work. Terrible customer service, terrible quality.

  Peter Jogodka
6 months ago
Posting this as somebody who has a lot of experience with body shops after a 20-year career in the Auto industry specifically with toyota. This shop is very methodical and detail orientated. Specifically you should be asking for Haden Hanes if you bring your Toyota product to this body shop. His high level of communication and knowledge and commitment to customer service is something you just don't find in this industry anymore. Highly highly recommend this particular shop for any of your body and paint needs.For those of you that are posting negative reviews against the shop because of the long wait if you fall into the Toyota warranty enhancement for peeling paint you need to understand that there is a long list of people meeting this service. This body shop is keeping a running list in order of people and they are making every effort to get these done not just quickly but also correctly. They are not rushing these cars to the shop, they are truly fixing these the factory standard and standing behind the work. It's not fair to post a negative review when they have a limited capacity and they are taking the time to make sure these cars are fixed right. Anybody reading these reviews and taking negative reviews into account needs to be aware of the reality that there are only a couple shops in town that are authorized by Toyota and that will actually fix this car right. Do not post a negative review against the shop because of their Factory compliance standards and commitment to fixing cars correctly.Service: Body & Trim

  James Malpede
a month ago
I have been doing business with Mark Jacobson for over 20 years and when the vehicle was completed it looked brand new.Great job

  Sebastian Williams
a year ago
Totally replaced my door in a timely manner despite being backed up. Were very nice and let me pick up my car after they closed. They have free candy at the desk. Positive experience.

  Frank Hollowell
6 months ago
I'm glad Toyota will repaint our car where the paint is popping off. I'm not impressed with having to wait until December 2024 to have the car painted.

  Tangi Covington
11 months ago
The car repair was done in 3 days and they vacuumed the car. The mechanic even told me he turned back on the beeping sound when backing the car. I didn't notice it was off. So awesome !!

  Anthony Dillon
2 years ago
Exceptional operation. My Tundra got rear ended and needed extensive repair work. Communication throughout the process from quote to finish was excellent, highly professional.Had to return for what turned out to be a loose bolt after 1 year had passed and the boss man dropped what he was doing, came out to take a look and had it repaired immediately whilst I waited. Marlana and the team are the best !!!!Service: Tires

  Justin Smith
a year ago
Without a doubt the best experience I've had with a body shop. Haden did an excellent job keeping me updated from start to finish. Completely exceeded my expectations with the body work and the paint work. Really glad I choose Mark Jacobson Collision Center to repair my vehicle.Service: Body & TrimService: Body & Trim

  Desly Garcia
9 months ago
I was very happy with the outcome of my car. Haden did a good job answering all my questions and updating me throughout the process.Service: Body & TrimService: Body & Trim

  Keiondra Carter
6 years ago
This place sucks!!! I recently got into an accident and I thought since this is a TOYOTA dealership that they would fix my car correctly! WRONG!!! First off when I dropped off the vehicle I told them to check my radiator and my alignment because of the smell and because of the shaking from the vehicle. 2 weeks later they called me on a Wednesday and told me, my car is going to paint and that it will be ready Friday. Friday they call and tell me they have to replace my radiator. They call me on Tues to come pick up the vehicle. I go pick up the vehicle on Wednesday and immediately I said the paint color is off. On top of that the headlight that they were suppose to repair was scuffed, broken and not on right. I go to work and my coworker looks at it and tells me that my headlights, bumper, hood and fenders are not aligned. So I call them back and they call the insurance company and says that I need an alignment. The next day they come pick my car up take it to get an alignment and they were suppose to align all the areas that were not aligned the first time. I get my car back once again and I take it to a Toyota dealership to trade it in and the salesman tells me that they did a horrible job!!! My paint doesn't match, it's still not aligned and on top of that my bumper isn't even a Toyota bumper!!!! I went to Carmax to have it appraised and I was told the same thing by 3 other people there!!! Their service sucks and I would NEVER recommend this company to anyone!! One they did not do a good job on actually looking at the car and assessing the damage from the accident. 2 they didn't even put the car back together and do a quality check on the vehicle before giving it back to me and 3 they didn't even put Toyota parts on my vehicle, they decided to go the cheap way and do aftermarket parts. NEVER again!!! They have lost my service as well as any other people that I know if it is up to me!!!

  Mena Bump
a year ago
Took my mom's car here to get the grill and information system fixed. A BIG mistake!!! After receiving the vehicle back, the windshield was cracked, the paint was chipped apparently from them trying to replace the grill, yet they refuse to admit it was their fault! My suggestion is please take pictures of your vehicle before letting these people work on your vehicle. My dad explained to the lady that this car had no prior damages, but she refused to take accountability.

  Erica Hill
2 years ago
Best Place Hands Down to buy a car from !!! Go see Mr.James Freeman he was very nice he also had patients with me and to me that is very important with working with people he wasn't rude not one NOONE was rude here at all from the time Mr.Freeman introduced himself to me from the time left it was Nothing but good laughs and wonderful vibes !! I will be getting my Cars from here for NOW ON !! Everybody was nice that I came across and for that I want to say Thank You !!! Mark Jacobson Toyota Rocks !!

  Tracy Gilbert
8 years ago
I had a Camry repaired here because I assumed since it was associated with a Toyota dealer it would be my best bet. The car had an a front spoiler that had been scraped a good bit on curbs and steep inclines prior to the accident, something that I readily admitted. However, it was securely attached to the car before the accident and that was all I expected from the repairs. I went to these people because I had a choice and I naturally felt they were working for me in my best interest. Well, wrong! Julie, a woman that worked there seemed to be working more for the insurance company than she was me. She went as far to tell them that the spoiler was damaged and that she had worked for insurance companies in the past and knew what to look for when processing a claim. She told me this as if she had figured out some plot I orchestrated to scam the insurance. If I wanted to make money off this situation I could have easily pursued legal action with any one of the numerous lawyers that contacted me in the days after the accident but I didn't and I never would. In the end I paid for half the cost of the spoiler because the old one could not be reattached and it was either buy a new one or not have one. After all this they did not even attach it correctly and a few months later when buying new tires, it was brought to my attention. Also, the trunk had a large spot where they didn't apply clear coat. When I asked about it the guy that run the body shop said all it needed was a little wax but it couldn't be waxed for a week or two. Needless to say he was blowing smoke. I'm sure these two winners have long since moved on but I'll never forget the poor service and sloppy work that I experienced. So as I now search for a repair facility to do some minor body work I ran across this place again and thought I'd pass this bit of information along. Wish I'd had known before I trusted them with my repairs.

  LaDedra Shackleford
3 years ago
I bought a car from back in August and have had an oil leak ever since. I've spent hundreds of dollars to get this fixed. I've tried to reach out to the company to at least cover the repair. No response. This is definitely something that should have been discovered during their inspections.

  Michelle J
7 years ago
Poor customer service: never received updates on the work being done, I had to call them each week. The staff acts as though they are doing you a favor by fixing your car when it should be the other way around - they should be thankful for your business.Sloppy work: I had to return the car 3 times to fix the same repair! The 2nd time I returned the car, they neglected to replace a window that should have been on their list. As well, numerous and OBVIOUS scratches on the car that were never buffed out. The 3rd time I returned the car was because the work they did to the roof of the car caused significant water leakage into the trunk area after every rain.Poor attention to detail: I do not understand why the bother to wash your car before returning it to you as if that will somehow cover up the shoddy work they did. The car wash is terrible and streaky. My car looks better dirty than after being washed by Mark Jacobson Body Shop!Do yourself a favor, don't waste your time with Mark Jacobson Body Shop. Go to Gerber instead...the quality of their work is unmatched!

  M Felder
4 years ago
Great experience purchasing a car from this dealership! The process was quick and straightforward. The customer service was excellent! Michael was my sales rep and he was AWSOME! He is exteremely knowlebable and was always accessible. I will purchase another car from this dealership in the future!

  Kelly Kirkpatrick
3 years ago
Julie is absolutely amazing! She was kind, knowledgeable, and worked hard to understand what I needed. I truly appreciate the quality of service this center and Julie provided. Well done! I highly recommend.

  wayne taylor
6 years ago
I am very unsatisfied with there service, as the color of the parts replaced are nmot the same( its a little darker) then when I broyught my truck up there be fixed my backup camera was working fine, now it does not work and because i painted some spots on my back gate some time back I am the one that supposed to have broke the camera: Thnats bull and they know it.I will not ever take any of my vechiles to that body shop again. IK paid cash for that truck and i thougyht that I was intering a good relationship with this company but one thing for sure They are perty slick;Mark Jacoboson IK would be ashambed of those people:!!!!!!!!!!!!!!!!!!!!!!!!!!

  Esther Perry
a year ago
My car was not repairable and they advised me not to sign anything until I got a fair quote I listened. Thx guys.

  Kimberly Daniel
a year ago
I was rear ended a few months ago, and even with the supply chain issues, Mark Jacobson got my car in and fixed beautifully.

  Eric Miller
4 years ago
Didn t end up selecting them to work on my vehicle but staff were very helpful and thorough throughout my encounters with them. Ended up going to Chevrolet collision center.

  Alpha Omega
3 years ago
Entire metal portion of 11-year old vehicle repainted and it definitely looks brand new. Could not have asked for anything better.Service: PaintingService: Painting

  Lena Deskins
8 months ago
They do great work, but it is pricey.

  Melissa Bowen
3 years ago
Very efficient and the staff is so nice. They did an awesome job on my car.

  Jason Pedroncelli
6 years ago
Had to go back twice after picking up vehicle they did repairs on and did not do correctly.

  Cheryl Thomas
5 years ago
Strong smell of paint every time I go in there. I had to stand outside and talk with the receptionist. Smh

  Amol Gautam
2 years ago
Went there to take some belongings from my car. Nice and friendly people.

  Paula Morgan
6 years ago
Was not happy with the body work that was done. They did a sloppy job of putting parts back together. They were not even or straight

  John Phelps
2 years ago
They suck & scratched our car .not to happy with them.

  Mark Arnstein
4 years ago
Great service and friendly staff!! My 2nd time and will always return if needed!!