Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Marvin Levi
a month ago
The man is great. It's been in Durham with the knowledge and honesty for a long time. It's a very elaborate replacement, yet they have realistic prices and years of Family honesty. Look at the years of experience on the photos in the shop. The customer area is A Mini auto expo of cars throughout history! I'll have picture of my Ford Van finally rebuilt.
Tim F
4 months ago
Called today for appointment for tomorrow. We dropped it off the same day I d called (out of convenience for us). Frank called me back the same day to say the car was ready to go earlier than what we were told. Frank and his team are the best. I highly recommend this business.
Dean Firtick
a month ago
I always do all my own automotive repairs on my vehicles however a total transmission swap was a little more than I could handle in my driveway. Between the Lexus dealer recommending Jakes & all of their phenomenal reviews on Google, I knew this was where I had to take my car. Frank in the front office was straight forward & on point with everything he said & did. There were no delays or run-a-rounds. The whole job was finished exactly on schedule with no issues....... My car is as good as new, though I didn't own it since new. Yes, it was pricey but, you get what you pay for & quality & respect is what I got at Jakes........ If you're ever in the same situation please go the extra mile for the knowledge & respect you'll get at Jakes. You will not be disappointed. I guarantee it & they do as well .
Ray Dukes
8 months ago
My transmission went out on my 02 Chevy Silverado Frank had it fixed fast and shifts like new ,honest shop. I will go back anytime I need a repair. Really good warranty also. Thank u
Will johnson
2 months ago
Thank you friends at Jake s. 1 week turn around from drop off to pick up from busted chev transmission
Bill Welch
6 months ago
If you need Transmission work don't go anywhere else. Just go here to save yourself any hassles! Very nice people to work with!Service: TransmissionService: Transmission
Christina Cruz
4 years ago
This a very honest shop, coming highly recommended by another honest shop (WASP). They took a look at my old van and diagnosed it for free. When the repair was too much for our budget and we opted to not repair, they were gracious and understood. They still did not charge for the diagnostic. They were further able to keep my car for another day while I figured out my budget. I would definitely take my car back to them for transmission work if/when needed.
Terri Ragan
2 years ago
Had transmission rebuilt rebuilt in July 2018. Less than 16,000 miles on it and it is out. While I understand everything is only warranted for 1 year, 16,000 miles is NOTHING when you have had a transmission rebuilt. I called them to let them know that the transmission is out and all they were interested in was telling me it is only warranted for 1 year. Yes, I know that! Didn't seem to want to hear anything I was trying to tell them. Would NOT use them again.
Frankie Sorenson
2 years ago
Lovely people, very honest and trustworthy. While too many repair shops are eager to give you the upsell, the nice folks at Jake's really have your best interests at heart. I took my 2013 Impreza in for a transmission problem, and their help and advice actually saved me money. If I ever have transmission issues again, I'm taking my car to Jake's, full stop.Also, the waiting area is really well decorated :)Service: Transmission
peter gardner
2 years ago
I had two people tell me I should take my car to Jakes. After calling 3 places Jake's beat others pricing by alittle so I decided to have my pathfinder hauled there. Service was very friendly. My pathfinder runs as good as new. I'm glad that I took my vehicle there and would highly recommend for others to do the same. UPDATE- IT HAS BEEN 3 YEARS AND TRANSMISSION IS STILL LIKE THE DAY I LEFT THEIR SHOP
entchee
11 years ago
Jake's has worked on my 73' Chevrolet a few times and has fixed my transmission right each time. It's a manual 3-speed conversion in the floor and they are knowledgeable about older vehicles. They work fast and respond and answer my calls quickly. Prices are good and they won't hose you. Also, they back their work. Definitely recommend for anyone who needs transmission work.Once I took my truck to Aamco out of convenience and they didn't have a qualified technician to work on my truck.Even if I need to have it towed, it's going to Jake's.
JeRenia McMillan-Foster
7 years ago
Once again, Jake's has renewed my faith that there are still some HONEST businessmen. Year;'s ago they saved me from a costly repair based on a disreputable business's diagnostic. Recently I took my nephew there after an equally suspicious diagnosis for his vehicle. And once gain they have found and related to me that it was not even close to the level previously reported. This is one truly honest establishment and I will continue to go to them whenever there service is needed without hesitation.
Sal Panettieri
5 years ago
Super friendly and HONEST!! I thought I might need a new transmission. I was referred to Jakes and I am glad I took it there. Frank and his boys were very knowledgeable and helpful. It was just a cable that they had to repair. They could have told me I needed a whole new transmission, I would not have known.Very honest and friendly. I highly recommend Jakes, talk to Frank!
Dayne Filer
4 years ago
After scheduling an appointment 2 weeks out, the (super helpful) person at the front desk (very rudely) said I did not have an appointment. He made no apologies and kept asking who I made the appointment with, saying I must not have talked to him because he didn't know about it. When I asked to reschedule, he said he isn't able to schedule appointments and I would have to call back. Really pathetic business practices. Place is probably fine if you can leave your car "until they can get to it" and you don't mind really rude service.As an aside, I had to call twice to make my appointment. The first call and voicemail were never returned, and I had to call again a week later.
Hillel Abrams
11 years ago
The dealership recommended replacing the transmission to the tune of $2600. Frank and the guys were able to install a Solenoid Kit for $410. That was 2 years ago and I have absolutely no issues with the transmission since. Everything went like clockwork exactly as they said it would.
devon russell
3 years ago
Great guys. Their supplier jerked them around at the beginning of the pandemic and I waited weeks for my car as a result. They paid for the full cost of my rental (making the supplier pay half) without my asking. Very cool and enormously helpful.Service: TransmissionService: Transmission
Ken Ray (mrkenray)
8 years ago
Jake's is an incredibly honest establishment, as well as being remarkably upbeat. If you need a transmission place, you are already having a bad day. Frank - the guy I worked with - has a great "bedside manner." I don't imagine it's easy for him when he has to tell people bad news. He did a great job of helping me understand my car's problem, and what solutions Jake's has to offer. Also, the office at Jake's is very homey, and my two kids (4 and 6) enjoyed looking over the extensive collection of toy cars, instead of being exposed to the televisions that are so ubiquitous in auto-related establishments. I found Jake's because the good and honest folks at Lonnie's Auto Repair sent me. 10 of 10, I recommend wholeheartedly.
Kevin Hill
5 years ago
I'm still not convinced they actually rebuilt the $3200 transmission I was charged for. My truck didn't even make it home 2 hours away before it blew the rear seal out and my yoke is seized into the transmission. They caught me out of town with my pants down and rammed it in deep without so much as a kiss or vaseline
Kathy Neal
3 years ago
Attention Ford Fiesta owners: If your transmission goes out and you have less than 100,000 miles on it. get the Ford dealership to evaluate it BEFORE replacing it. See service bulletins for more info re: ongoing issues. Jake's told me I needed a new transmission, for $4400. Had it towed to Ford dealership on 15-501--where they replaced a defective module for FREE, under extended warranty. That option was never mentioned at Jake's. CAVEAT EMPTOR! When I called Jake's to tell them what happened, the response was, "Well, that worked out good, didn't it?"
Katie Barnhill
4 years ago
They suggested suggested going elsewhere because he thought our issue was still covered by dealer warranty; they didn't even charge for the diagnostic. While we didn't get service here, we were so appreciative of their help and clear attention to customer needs as a business priority. Would certainly recommend/go to again.
Marvin H
2 years ago
These guys were very helpful! They took the time to help us diagnose what the issue was with our vehicle. We appreciate their time and we followed up with the appropriate repairs.
Walter Starks
a year ago
When I called them I was told to bring my vehicle in and they could diagnose the problem in less than an hour. When I took it in I was told that it would take several days. I didn t leave the vehicle and won t take it back.
Tara Brown Smith
2 years ago
I purchased a used vehicle from a used car dealership and on the day of purchase, the check engine light came on:"Transmission system problem""Emissions system problem"A local service center recommended Jake's Transmissions.After the check engine light diagnostic was completed, Frank, who had also consulted the local Honda dealership service center, insisted that I pursue a refund of my purchase price.Tremendous thanks to Frank!Frank presented himself as knowledgeable, concerned and caring.He should have been a physician.However, I'm glad he isn't because I received my refund by FedEx this morning.Service: Auto engine diagnostic
TheRonski10
6 months ago
5/5 Recommend Quick ProfessionalFrank did an AMAZING Job assisting
Nandi
4 years ago
It took over a month for this person to get my car looked at. Each time telling me It would be done at the end of the week. Very frustrating didnt think I'd get my car back smh. But in the end he did a good job and gave me a year warranty.
Fresh G
a year ago
Dropped my car off for a diagnostic on a Thursday they said they ll have it ready by Friday they never called I called them on Monday my car was driving fine before but now it s worst than before I ask them what they did the msn simply said we didn t do anything but scan it no wonder there diagnostic are free they don t do anything plus they over charge try shopping around first before settling with Jake
Marvin L
3 months ago
I need to get over there, everything about the place is convenient.
Chris Allan
3 years ago
Customer service and communication is by far some of the best I've ever experienced. Their prices are fair and they complete the work when promised. They've earned my long-term business.
Thomas Williams
2 years ago
Had the transmission fluid changed in the 2012 Equinox, they did it quick while I waited, it drives great. I am very pleased with the service I received, great people too!
Rod Sobe
4 years ago
Simply the best. Frank and his kid know their stuff. I would happily drive by many many other transmission shops to get to Jake's. I would not trust anyone else. Anyone would be foolish to go anywhere else.