Glass America-Durham, NC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren Fisher
a year ago
I had a VERY GREAT experience with this company. I called on Sunday to get my left window replaced and my appointment was the next 2 days. Victor D was my mechanic. He came in the morning fixed my mirror and even vacuumed the glass out of the car! I would highly recommend this company if your glass needs fixed! It was affordable , easy , and only took no longer than 30 minutes.Service: Auto side window replacement

  Katie Wilder
3 years ago
Service was fine. I had 2 guys come out, one to try to repair the windshield but said it needed to be replaced. Another guy came the next day to replace the windshield. Neither of them were wearing masks. That made me concerned because they had to go inside my car. Would have appreciated the company much more of the employees were wearing masks.Service: Auto windshield replacement

  kim K
2 years ago
I had to get my windshield replaced twice. I don t mean because Kelly was so understanding , patient and friendly. She was on top of things with every phone customer service is important.I would definitely use Glass America again.Thanks Kelly!Service: Auto windshield replacementService: Auto windshield replacement

  Dianna Poindexter
3 years ago
Please don't use them or you will be totally frustrated. They give a 2 hour window but don't show up. Customer service basically calls you a "Lier"without say the exact words. I set at my door for 3 hours waiting andthen they say the GPS shows they came. Well, maybe the GPS was at the wrong address?? I set another appointment and found out later the girl setting the appointment shouldn't have given me a time?? WHAT???

  Eric Miller
4 years ago
All of my issues are related to the outsourced tech that traveled to local site to complete rear window replacement on vehicle. First tech calls me at 9:25a and states that he won't be onsite until 12pm. Ok, chalk that trip up for what it is. Take my truck back at 12p and receive a call at 2:30p from tech that they ordered the wrong glass. Poor experience across the board and paid for two uber rides to drop off and pick up my truck with no work completed. The call center for Glass America is also very disconnected from the work sites at local level. Don't recommend this group for glass work .

  Rhonda Durham
a year ago
Great customer service!! The technician was friendly and very informative!! He was here when he said he would be and he took care of the chip in no time.Service: Auto windshield repairService: Auto windshield repair

  HM Lee
5 years ago
My windshield was replaced. Excellent job, fast and convenient.

  Christopher Proctor
2 years ago
They didn't have good prices

  Rodney Hall
2 years ago
GOOD price. And good work

  Maeen Ahmed
9 months ago
It was great experience

  Falcuma Mcdougald
2 years ago
I will not go back