Honda of Concord

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rhonda Beck
2 days ago
I appreciate all the help that John provided to me to purchase a new car today. I'm glad he recommended this 2024 Honda Civic. I prefer something safe and somewhat sporty, but not with tons of bells and whistles. As a retired teacher and part-time dirt racing journalist, with a few health challenges, I needed something basic and not too expensive. I felt he understood the issues and along with Lester, provided me with a simplified process and great experience. Thank you! Rhonda

  Sujit Kanna
a month ago
Visited location to fix my civic air conditioner issue. They are very honest, diagnosed the issue and confirmed my compressor shaft seal under warranty.Had a good experience working with Jeff Todd.They have suggested transmission fuel change and brake pad after inspection.

  Milica Cardona
2 weeks ago
I recently had the pleasure of purchasing a vehicle from Honda of Concord, and I couldn't be happier with my experience. From start to finish, the entire process was seamless and stress-free.First and foremost, Roselyn was incredibly knowledgeable and friendly. She took the time to understand my needs and preferences, guiding me through their extensive inventory to find the perfect match for me. Her patience and professionalism were truly commendable. The quality of the vehicles is top-notch. Each car on their lot is meticulously inspected and well-maintained, ensuring that customers receive nothing but the best. I felt confident in my purchase knowing that I was getting a reliable vehicle at a fair price.Additionally, the customer service is unmatched. From the sales team to the finance department, everyone went above and beyond to ensure that I had a positive experience. They were transparent, honest, and accommodating throughout the entire process, making me feel valued as a customer.Overall, I highly recommend to anyone in the market for a new or used vehicle. Their exceptional service, quality vehicles, and dedication to customer satisfaction set them apart from the rest. Thank you Roselyn for making my first car-buying experience truly memorable!

  L D
2 weeks ago
Beware of George Powell Service Advisor in Concord of Honda. He made me strip off my tints because I refused for him to do all his "recommended" things to do to my car that will cost me $1200 that is unnecessary to pass my emission test.And for that refusal, He got back at me by failing me on my tints and was forced to have it removed. Please see pictures of my car VS THE CAR IN HONDA OF CONCORD THAT IS WAY MORE DARKER TINTS THAN MY CAR.I went there to get my inspection for my car to renew my tag.I happened to be in Charlotte. I am from Jackson county. I for one told him I am from Jackson county and do not need to do the full emission test. I just need the regular inspection. He still did the FULL EMISSION test stating that because my car is a 2015 car. I called the DMV and asked if this was true. The DMV then said that the only time the car's age is taken into consideration is if it is more than 30 years old and therefore doesn't need to get tested yearly. I went to him to tell him this but he said it doesn't matter anymore because I failed the tint test. Again I have a picture to prove that HONDA CONCORD SERVICE CARS HAVE DARKER TINTS than I do. So much for following rules eh George Powell.I guess not only I declined the $1200 recommended repair order but also he did not like the fact that I corrected him regarding whether I should get the full emission test or not.Unfortunately for me, he immediately filed the paperwork and I had no choice but to remove my tints and had to go back to the same place.George Powell told me that once I remove my tints and I go back to him that he will just pass me right away and be able to renew my registration. Guess what. I came back the same day. His face was livid because he probably did not expect me to come back 2 hours later and my lovely tints removed that cost me $300 to put it on. GONE. MONEY GONE. To make it worse, George Powell made me wait for 2 hours!!!! Stating he needs to bring it back to get it tested!!!! I was like in my head, are you blind? it's obviously gone? Now 2 hours later , checking out and paying I asked him what did the grade of my window said? His answer was, we didn't have to test it cuz tint is gone. I was so mad. Why did he have to bring it back to the shop and made me wait 2 hours?? I did not say anything 1) To be polite because he's older than me. 2) Because I don't want him to mess me over even more.Now I feel bad for the past victims, future victims this man will have. What's gonna happen if it's a student he encountered with no money? or an elderly person that only has that one car and has no choice but to do whatever George Powell recommends.Such a shame because I have met good people here.One good employee that has helped me is Jose Quintana. Honest person and is willing to help and educate you with the parts you are buying. Sweet Dave that picks up the phone making my appointment. But George Powell, will try to nickel and dime you until it reaches thousands of dollars. If unsuccessful, just like what happened to me, got me damaged by having my car tints removed. It would have cost me $700 to get it professionally removed and install new ones! Go call and ask around for the price range.Such a disgrace. You really can't trust people anymore even for supposedly an honest car dealership Concord of Honda.Also, I have asked him to to correct the spelling of my name. He said that is not important. I work in Healthcare field and I think proper documentation whether its human or automotive proper documentation is necessary.I have included my invoice that day to Prove that George Powell has rendered his service in the most messed up way. I blacked out my personal information for safety and privacy. I hope this will get the NECESSARY ATTENTION.Be aware people and know what you should do with your car or not. I came here because I trusted this place. I was wrong.

  Girish Naik
2 weeks ago
Amazing service! Ali hands down gave me the best customer service experience. Great attitude, actually asked me how was I doing. He was very knowledgeable, and thorough. He was very professional, empathetic towards my situation, and was completely transparent throughout the process. He also called me back after a day asking about how is the car running after a fix. I would recommend to anyone with Honda service and repairs. Plus the shuttle service that he had provided was very helpful. Cheers!

  Ravikanth Adusumalli
2 weeks ago
Sean Burris was Awesome. He is very nice and handled my car service smoothly. I told him about some additional concerns and he said he will let the technicians know about and he also checked on them personally. He also gave me periodic updates while I was waiting.Will definitely look towards working with him next time

  Targie Strickland
4 months ago
A huge shoutout to Marcus, our salesperson for his unwavering dedication. He and Miss Yolanda stayed past closing time, answering all of me & my daughter s questions ensuring we felt comfortable with our decision. Upon meeting Marcus when we walked through the door, we were greeted with the brightest, most infectious smile and energy. His vibrant personality stood out throughout the entire process. He really just demonstrated a genuine commitment to making sure my daughter had the best experience! She is now a proud owner of her very first big girl purchase! Exceptional service, thanks Marcus!

  David Outlaw
a week ago
From start to finish, the team treated me with respect and courtesy. I didn t feel pressured like most dealerships, and was able to knock out the pricing and financing before even walking through the door. Was in and out quickly when I came in person. Chris and Coleman were absolutely amazing. How can I go to another dealership after this amazing customer experience?!

  Kayla Work Johnson
3 months ago
Sean was absolutely awesome! He was super knowledgeable and knew almost ever answer to my questions immediately! He made me super comfortable being a female looking for a new vehicle without my husband being present due to work conflicts. It was SUCH a great experience! We will def be back for any of our future car needs!

  Santhoshkumaar V
a week ago
I made my first car purchase, Honda CR-V EX-L from Corey at Honda Concord. Corey's very professional, knowledgeable, and working with Corey was an absolute pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Honda CR-V EX-L took about 2-weeks. The best part Corey stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Corey - Honda Concord if you are considering buying a new or previously owned automobile.

  James Koon
a week ago
I went to Honda of Concord yesterday to check on a Honda Accord that I saw online. John Hodges was the car salesman that I was working with. He is one of the best salesman I have ever worked with. He answered all of my questions and let me know what options were available for the Honda Accord.and what was available for other cars. He is an excellent salesman and a man of integrity. I would highly recommend him to anyone who wants to buy a car. If I was to buy another car, he is the one that I would ask for. He is awesome!James Koon

  Karolyn Reinholz
2 months ago
Robin, Dewayne & Joy were the team of all teams! From start to finish we had so much fun all day today! As much fun as 1 can have trading in 1 car & getting into another! But they were all so patient, helpful and went above and beyond! As a single mom, I need villages everywhere I can get them . And this village pulled me through today! I love my new (to me) Honda Odyssey!

  Renita Smith
2 weeks ago
Logan McClendon hands down gave me the best customer service experience. Great attitude, actually asked me how was I doing. He was very knowledgeable, and thorough. He said he would call me back about some car prices and did so in a timely manner. Such a wonderful day to start my spring break.

  Julie Cole
5 months ago
We had a great experience with Robin Owens at Honda of Concord while purchasing our 2024 Honda Pilot. She was was knowledgeable and helped us get the price we wanted. The whole process was smooth and personable. 10/10 recommend!

  Christopher Howze
2 weeks ago
I recently had the pleasure of working with John at Honda of Concord and wanted to share my experience. From the moment we stepped onto the lot, John s professionalism and dedication to customer satisfaction were evident.Not only did John take the time to understand my specific needs and preferences, but he also went above and beyond to ensure that we found the perfect vehicle. His extensive knowledge of the inventory and industry allowed him to answer all of my questions confidently, putting any concerns we had at ease.What truly stood out about John was his honesty and transparency throughout the entire process. He provided clear and straightforward information about pricing, financing options, and any additional features or packages available, allowing me to make an informed decision without feeling pressured.Furthermore, John s attention to detail and commitment to providing exceptional service did not end once the sale was made. He followed up with me after the purchase to ensure that everything was to my satisfaction and offered assistance with any further inquiries or concerns.Thanks to John s professionalism, expertise, and genuine care for his customers, my car-buying experience was smooth and stress-free. We highly recommend John to anyone in search of a reliable and trustworthy auto salesperson. He truly goes above and beyond to ensure his customers drive away happy.

  Melissa Blue
3 weeks ago
Came into Honda Concord and Peter Dagher approached us. He was friendly, prompt, honest. There was no back and forth just easy and friendly. Thank you so much Peter for your help! Please come see Peter for your new Honda!

  Marvin Glenn
2 months ago
I want to give thanks to Glenn Shepard and Nick Caldwell for the fantastic job they both did as I looked for and purchased my very first Honda. For two weekends, I visited Honda of Concord looking for a civic. After test driving one Honda civic hatchback with Glenn on a Saturday, I came back later in the week to test drive another; finally decided on a 2024 Honda Civic LX Hatchback. And of all things to unexpectedly happening, internet issues occurred just as we sat down to discuss. I am appreciative that Glenn kept in communication with me until the Internet was functional again and we were able to close the deal with Nick the following day. I am pleased and happy with the excellent customer service I received from both of them.

  Lauren Shur
2 weeks ago
I just bought a car at Honda of Concord and had a great experience! I worked with Sawyer and he was fantastic. I could not figure out if I was comfortable in the seat and he let me maneuver the seat around for such a long time without complaints. He also worked hard to get us the price we wanted and made buying a car a not-so-bad experience. The whole team at this dealership was kind and tried to make the car buying process as simple and quick as possible.

  Karen Dickinson
a month ago
John was amazing. He helped my Husband and I get the car we wanted. He s one of the realest and cares a lot about the clients and takes his time with you. I ll forever go to Honda of Concord for as long as John is still there.

  Janet Fowler
a week ago
The experience that was received from your Saleperson (Larry) and Sale Manager (Nick) was very pleasant and the information that was received was very helpful in making the right decision about purchasing a car from Honda of Concord.The experience was less stressful and the explaining of how to operated certain feature on the car that was purchased was very helpful in completing the purchase.Thanks to both of them, buying a car from Honda of Concord was a right decision. The service that was received was very good and helpful from beginning to end to complete the sale. Thanks again for quality Customer Service.

  Janelle Patterson
4 months ago
Sean M was our fantastic car salesman. He worked with us over seven months until we found the perfect car! He was patient, accommodating, and extremely easy to work with! I love my new car. I highly recommend Sean if you were looking for a wonderful car buying experience.

  Angel Fenner
3 days ago
I recently had a bunch of work completed on my Honda and Patrick Crow assisted me throughout the Sunbit process, answered my questions, and scheduled my service in a timely manner. His customer service is excellent! I ll continue to schedule my car maintenance through Patrick only as I highly recommend him.As far as the technicians that are actually working on the car, I highly recommend them to video record or take photos of the work they performed because it s just their word and no evidence showing that they actually completed what was requested. I know of other dealerships that video record the work being done for their customers.

  Emily Cordero
a week ago
Great experience here with Glenn! I walked out with my dream car and all with no hassle or head ache! Quick process and not pushy. Very respectable dealership with a great selection. Highly recommend if in the market for a new car!

  batext
3 days ago
I just purchased a new car and everyone at the dealership was friendly and helpful. It was easy to make an appointment, clean inside, and even received some refreshments. Glenn even helped me return my rental car which was super helpful. Looking forward to be coming back for my service appointments.

  Nicole Melton
a week ago
Luke and Joy were amazing! I would highly recommend them to anyone and everyone. They both made my trade in experience so quick and easy that I was in and out with a brand new vehicle I didn't even know I needed! I can't wait to go back next time and hope I can have their assistance again!

  Pat Joyce
5 days ago
I just finished purchasing a 2023 Honda Civic this weekend at Honda of Concord. The process was smooth and seamless. I worked with sales lead Luke Somers to help pair me with the best vehicle for my situation. He was great to walk me through the features, benefits, and pricing scenarios of several models to help narrow my choice. From there his Manager Dewayne Nobel was fair and reasonable helping negotiate a good price for the vehicle. Then Finance Manager Lester Leader took over to quickly get me through all the paperwork and out the door. I couldn't be happier with the whole experience with working with the profession team there at Honda of Concord!

  Robert Wilson
2 weeks ago
Service (sales) manager was courteous, but copied mileage incorrectly, said he would save old filters and tires that were supposedly worn, but none of the items were saved for inspection. Warranty work included software update, but, if the work was performed, it wasn't checked by technician, as the issue still persists after visit. They did supply a rental vehicle at no charge, which was appropriate given that the visit was for a factory recall. Nice facility and courteous staff. Details, details, details! I expect better from Hendrick

  Sandy Flynn
3 weeks ago
John Hodges was great to work with! He is knowledgeable- listened to what I was looking for and presented me with great options. All the other staff were courteous and a pleasure to work with. We came here because of a great experience my son had and Honda of Concord did not disappoint! Highly recommend!

  Alec Lowder
2 weeks ago
Corey treated me very well! I was able to get a like new truck with ease! He made the process very smooth even during negotiation. I highly recommend if you come here, ask for Corey.

  Yara Melissa Gil
2 weeks ago
This is my first time purchasing a car with a Honda Dealership & I cannot say enough what a great experience it has been! From the first call I made to the dealership to find out if the car was available to walking out with the car. Jakob is the absolute best sales professional we have personally dealt with. His customer service is above and beyond, extremely helpful, knowledgeable. Every single question we had through the entire process, he had an answer for us. Although we were 2 hours away from the dealership, the process was done from home & I could say it has been the smoothest car purchase we've had. My main concern was that the car might not be available because this specific car and color was not easy to find but Jakob made sure to secure the car for us until we were ready to pick it up. Aside from the entire process of purchasing the car, Jakob helped us with setting up everything in the car like connecting bluetooth, downloading the app & setting up everything with car play as well. Thank you Jakob for being so great! We couldn't have done it without God putting you in our path! Keep it on being great at what you do! Thank you Honda for hiring such professionals!