Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Richard
2 weeks ago
ZERO STARS! AVOID AT ALL COSTS. CLUELESS AND EXTREMELY UNHELPFUL. PISS POOR CUSTOMER SERVICE.My wife made an appointment 2 months ago to have her vehicle looked at. When we showed up for our appointment, we were told by the front desk employee (Molly) that she has no record of an appointment. My wife made the appointment online and also spoke to someone in the shop to confirm that she was making the proper appointment. Molly stated that the system doesn't work between the online portal and their in-store computer. Mind you, we also called the store to confirm the appointment so that excuse is invalid. We were going to pay out of pocket as it was just some minor cosmetic fixes. Molly told us that they do not do out of pocket customers anymore. When I asked to speak to a manager, Molly stated "Well I guess it would be me". Molly was extremely unhelpful and very clueless. The only thing she knew how to do was say "I don't know". Save you time and effort and avoid Gerber at all costs. Do not patronize these people at all.

  D Sonesson
a year ago
I returned to this repair shop (Hwy 70 Clayton location) because of a warranty issue with a previous repair. The work was performed nicely and to my satisfaction. The issue occurred when I realized that one of the otherwise pristine wheels of the vehicle had been damaged (curb rash) while the vehicle was in the shop. Instead of owning it and taking responsibility, Lee R (manager) first claimed the vehicle had not been moved from where it was parked for the repair. He later changed this and told me he moved it himself (maybe they have cameras there, so you know what really happened?). Secondly, when I showed him a picture of the damage to the rim, he claimed it was dirt on the tire and not a sign of having hit the curb. When I understood it was my word against his, and that he did not feel responsible whatsoever, I walked away surprised and disappointed of his lack of customer service and understanding (again, he is the manager there!). This is not the end of the world for me. I can pay for it, get the wheel repaired, and taken care of. The reason I write this is to be a WARNING for You to not trust this repair shop nor Lee R. Take pictures of your vehicle before you turn it in. It is sad but obviously necessary. You cannot trust this place!I will take my future business somewhere else and stay away from Gerber Collision Center in Clayton. It is sad since they otherwise do a great job. I have used them several times in the past for my vehicles. This was probably before the current management (Lee R) started though.Service: Body & Trim

  Krystal Guin
3 years ago
My husband and I purchased our vehicle site unseen in January 2021. Once we had the vehicle a couple of days we noticed something wasn't quite�right with the paint job on the driver side. This particular dealership listed any current imperfections or repairs that had been made prior to the sale�of the vehicle and nothing was listed about repainting the driver side. We reached out to the dealership we purchased�the vehicle from and sent us to their warranty company to find a repair facility�that was covered in their network. Once we took the vehicle to get a quotation to repair Fielding and Beth both noticed not only the driver side of the vehicle was painted poorly but almost the entire vehicle! There was a couple of weeks of back and forth but the warranty company finally approved the full proposal for repainting my car. Once Gerber had my vehicle they ran into another bump and had to get approval for additional repairs. I let Fielding know that my rental was only covered for a week because the warranty company will only reimburse me X amount of money. I reached out to Fielding the Friday before my rental was due to be turned in that Monday and he stated that my car would not be ready as the warranty company just approved the additional repairs. They would at least need my car until Thursday and I stressed to him I would not be paying for the additional days to rent the car because the warranty company would not reimburse me. Not only did Fielding insure that I would have a rental car until Thursday and that they would cover the cost but he had my car ready to go that Wednesday afternoon! I am VERY pleased with the customer service I received and my car that looks brand new! �Thank you!Service: Painting

  Paul Swartz
4 months ago
They steal things.Had a car go in, took a month to communicate with insurance that it was a total loss, came to reclaim property; $200 weathertec floor mats gone, not cool. Would not recommend.

  Adrian Barrs
5 years ago
Awesome from start to finish! From receptionist to estimator to body repair personnel. Estimator took the time to answer my questions and discuss options as to repair or replace. Took me awhile to get the other parties insurance straight and Gerber stayed in touch throughout. After hour drop off was convenient as was after hour pickup. The car looks amazing and the fit and finish was better than any I've seen in my experience. The car was washed and looked better than when we dropped it off! Just a plain ole all around good experience! I've used several repair shops in Clayton over the years and recommend Clayton Gerber above them all for excellence in workmanship and customer experience. THANK YOU!

  David Gillett
5 years ago
I usually like to take my vehicles to a locally owned shop in Raleigh because I feel the quality is better than commercial owned or chains. However, I took a chance with this shop because it was so close to home and I was paying out of pocket. They went above and beyond my expectations from start to finish. The entire staff was courteous and professional and went out of their way to accommodate my needs and scheduling. The finished product was better than I expected and turned out flawless even under my very high standards I set for my vehicles. The initial quote was also significantly lower than other shops I compared and was completed in less time than anticipated. Could not be happier!

  Alysia Wilkins
a year ago
We went in for an estimate for a repair after someone backed into the car in the parking lot.I was impressed with the staff, and the atmosphere was very pleasant. There were a few kittens on site where they rescued them.

  Sandra Entry
5 years ago
Had a great experience from start to finish. John was great at communicating progress of repair. Work done looks great and it was done in a timely manner. Sharon who works at the front was very helpful, they even stayed late Friday afternoon so I could pick up my car. I would definitely recommend this location.

  Brandon A
2 years ago
Gerber kept me up to date by email every day. They called and said my truck was ready. I pick it up on a Friday 05/14/21, it was wet from them washing it. Saturday I noticed a bad spot in the paint in the fender where the repair was done. Very noticeable. The truck should've never left the shop. I took it back to Gerber to have it fixed that Monday morning. Monday evening they called said the truck was ready. As I was walking to my Truck to inspect it I seen a wrinkle in the clear coat. I pointed it out to the manager and she also seen it. Tuesday evening I get a call saying I could come get the truck around 4:30. I couldn't get up there until the next morning. Wednesday morning, I go to pick the truck up and there is still polish and wax on the fender of the truck. it took about 20 minutes of me waiting for the truck to finally be finished. I went to inspect the truck, and it seemed the paint was finally right, but I noticed the body line was way off. Huge gap between the hood and fender, and the A post and the fender meet. They tried to adjust it and failed. I received a phone call this morning 05/20/21 stating they have to order a new fender and start over. Gerber had my truck from 05/04/21. Took them a week to repair the original damage. Going on a week to fix mistakes. It will probably be next week until it will be finished if there is no more mistakes. 06/09/21 finally got my truck back. With all the issues, they worked through them, and made things right. I cant in good conscious give them 5 stars though.Services: Painting, Body & Trim

  Tara Beach
2 years ago
Worst customer experience I have ever had. Before I even took my car in I asked how long they thought it would take, and they told me no longer than a month. It ended up being two months. They don t communicate with one another or with you. One person would tell me it would be done on such and such date, and then the next person would claim I was never told that date. (they also told the same date to my insurance agent) and this happened more than once. They say they will update you every Tuesday and Thursday, they don t. There was one week they went an entire week without telling me a thing. False promises and horrible communication is how I would sum up the whole experience.Services: Body & Trim, Air conditioning

  Chelsea Adams-Perez
4 years ago
I've unfortunately had to be a Gerber customer twice now because I have bad luck with cars. Last year, my fiance's 2018 Subaru Crosstrek got attacked by a deer and this past month, my 2014 Ford Fusion Hybrid was rear-ended on i-40.Both times, I was more than satisfied with both the service and repairs. You can't even tell that either vehicle was in an accident. My Fusion had over $4k in damages and I got it back looking flawless in 3 weeks time.I've worked with Molly and Beth and they have been kind and provided updates whenever possible. My favorite thing is that Gerber actually let me return my rental vehicle there instead of having to drive it back to Enterprise.My vehicle was returned to me in better condition than I turned it in (besides the repair, obviously). They vacuumed and wiped down the interior. I can say that if I'm ever in need of car repairs again, I will go out of my way to use this particular shop.

  K T
4 years ago
I was rear ended on I-95 and subsequently required both front and rear end work. I had never worked with Gerber before and was forewarned about both the service and work quality from others in our neighborhood (used reclaimed parts and needed multiple revisions.) I elected to give them a try as they are a USAA shop so I assumed it would make the repair process easier. I should have listened to my neighbors! I received 2 phone calls asking when I intended on bringing in my vehicle for assessment. I informed them on both calls that I d be returning to town that Saturday so would bring my vehicle in on Monday. On neither call was I advised that I needed to set an appointment so I arrived as noted at the shop on Monday. I was then quite curtly informed that I needed an appointment. I asked what time I should return with my vehicle. Molly flatly said 11am on Thursday. I advised that I d need to check my schedule and would call back.I called USAA to let them know that I d need a rental car as the rear panel was literally hanging off of the bumper and it wasn t safe to drive. They advised that they would need that assessment from one of their shops and instructed me to return to Gerber. Leaving work again, I returned to have Molly (not a mechanic: just worked the front desk) go out to my vehicle, literally kick the panel back up and instruct me to use duct tape should I see if coming off again as the tabs were clearly broken.Call number 3 back to USAA and they said Gerber advised it was safe to drive. I respectfully requested a second opinion and we sent to Carstar in Smithfield. Long story short the customer service was excellent and they had an actual mechanic look at the panel: he advised that it was about to fall off and removed it for safety purposes. Way to go Gerber! You ve lost my potential business and based on the feedback I ve heard, the business of several others.

  Rob Williams
4 years ago
Long story short, they made it right. The manager Beth reached out, rented me a car and corrected the issue. She was a pleasure to work with and my truck no longer frowns. Super pleased with the work and especially Beth, she's fantastic.

  Brian Kendrick
2 years ago
Scheduled a repair estimate with Gerber Collision and showed up the Appt to find that they cancelled the Appt. They said they reschedule for another day. Would be so bad if it didn t 3+ weeks to get this Appt on top of having to take off from work. The lady working behind the counter didn t offer an apology and didn t seem to care!

  Jessica Lachermeier
4 years ago
Bobby is awesome! I called a few car shops around the area who were very rude to me . called Gerber and the lady who answered the the was so very kind, answered my questions and told me I could head right over. Bobby took time out of his day to answer my questions , made me confortable, and assured me it would be done right .i am a VERY picky person he was confident and assuring. I will be glad to update when everything is said and done.

  Maddy.paige_ 27
2 years ago
Where do I even begin...The guy who came out to fix my windshield not only showed up high, but stole stuff from my vehicle. I came back out to my car to find everything moved and stuff missing! I checked the camera and he parked his van directly in front of my car so we couldn t see anything he was doing as he worked. I would definitely not use this company unless you want your stuff stolen.Service: Auto glass repair

  Eugene Demery
4 years ago
My repair was not totally fixed, I had to return it for rework. And after repairing the radiator I had no heat (it's winter time it's cold outside! They are still waiting to hear back from Linx the quality assurance for vehicle repair insurance related. I'm still in the rental.

  Steve Williams
7 years ago
Bill and his staff are excellent. I recently went there for collision damage on my vehicle. They helped with getting the insurance company to agree to fully repair the damage to my vehicle. The staff is friendly, attentive, and genuinely cared about me and my vehicle. Highly recommend.

  Larry Hiemenz
4 years ago
So after less than an hour in the shop, I get a call saying they can't honor their estimate. They claim that hail damage to the hood is worse than the original estimator accounted for. Say they will need, surprise, more money! Apparently their estimator can't see well, or can't count dents, or whatever. Anyway, full on bait and switch. Just a typical auto repair scam.

  Phil Shifley
3 years ago
Trash in the paint. Drips in the clear coat. They told me it would buff out. They then processed to burn through the clear coat. By the number of positive reviews on this site, Gerber Collision clearly thrives on customer knowing less about paint than they do. Living with the dent would have been better than dealing with these interns and their horrible work.Service: Body & Trim

  Adrian Ingram
5 years ago
I would like to warn everyone or any projected customer please think deeply before you consider using Gerber Collision. The lady at the front counter was very nice but Michael Gittoes the estimator is very unprofessional rude and a crook. This place will try to give you used , recycled and non original parts. He will try to delay procrastinate to do crooked stuff. I confronted him about his unprofessional and rude actions, he continued his snobbishness. I maintained my cool but it was really hard mainly because of who I am and the fact I m suffering from injuries to the wreck. LKQ is one of their part supplier. Please consider someone else that deserve your business even if your insurance company recommends them.

  Tay Johnson
5 years ago
I would not recommend a single person to Clayton location, my car was in an accident and I went to pick up my car and checked it out. My paint job is mismatched, it has lumps and bumps, my hood not aligned with the grill, the grill has splashes of something up there, my bumper is navy blue and my car is a metallic purple blue color on top of that MY CAR DOESN'T LOOK GOOD AT ALL

  Melinda Maybee
2 years ago
Gerber was a educational experience. I had no idea that it would cost so much to fix the 2021 Chevrolet Silverado! However, they were great . They explained everything.

  Amy Wooldridge
4 years ago
This place is amazing! I was so worried about getting my jeep repaired, and they made the whole process relaxing. They went above and beyond to make sure I was 100% satisfied. I can not say enough good stuff about this shop. Thank you so much for all your help you guys deserve 10 Not 5.

  Stanley Phats McClarin
8 years ago
I would not recommend anyone to clayton location. They were not professional and after fixing my vehicle they did not own up to another issue that occurred. I have to get an estimate today and Gerber Collison is the closest to my house (8 mi) I will be going somewhere else.

  Truth Inc.
a year ago
I drove over an hour just to do business with Lee. He's great. Five star customer service and took care of me right away. Amazing!Service: Body & TrimService: Body & Trim

  Dave Allison
6 years ago
Had work done here twice. Be clear with them what works and doesn't work - communication from them is great. Texted me all along the steps, and got a shiny washed auto when done. I'd go here again! Hopefully not soon. ha

  Dorothy Fleming
3 years ago
Great service, professional and willing to try to accommodate you. I would recommend Gerber to anyone. My car looks amazing. I'm a very satisfied customer.

  Patricia Foote
a year ago
They did a great job on my car. Staff very friendly and helpful. Made the process easy

  derrick mcclamb
4 years ago
I have had my car worked on there several times they have done good jobs on all my cars l. And sent text to let me know how far al8ng they was with my car. That was not always accurate but ok