Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda 1095
5 years ago
The AAA tow truck driver recommended we take the car here to get a free battery check. We did. It was quick and the sales associate was quick, knowledgeable, and friendly. A new battery with three-year warranty was installed and we were on our way home in no time. Josh gets five stars for being so professional and excellent at his job.

  Lee Bradshaw
2 months ago
Great service and quick. Got my dying battery checked and then replaced within 30 minutes. Thanks for the fast friendly service.

  Carl Johnson
3 weeks ago
There not that smart when a part has a warranty make sure they put your information in for the warranty, or they will just ring you up and you won't get the warranty.

  Samantha Vater
a year ago
Noticed my windshield wipers needed to be replaced. Walked in got helped immediately, recommended a better brand to work with my price point and got them installed all in under 5 minutes. Great customer service!

  Ken Schaffer
2 months ago
So expensive. Twice as much as Amazon for the same exact product.

  M. Darso
7 months ago
These guys are extremely helpful and friendlyJames V deserves 10 stars.Solved my problem and I'm a happy customerThank you james V.

  Amanda C
a year ago
BIG shoutout to this store!Alex and everyone else there have top level customer service and we love that store. They are literally always the friendliest and most helpful auto parts store that we have ever been to!thank you Alex for your help with our battery! you rock!

  chris
a year ago
Went in for a battery and was helped by Mike. Little did we know how much work was involved as the battery is in the trunk and trust me, it wasn t easy to get to. No complaining, just diligent work to get the job done. Great service Mike, thank you!!!

  Wayne Oakley
6 months ago
Always as helpfull as they can be. I just left they're busy but always take time to get it right

  Antonio Pearson
a year ago
I placed an online order, went to pick it up after work, I was greeted by an employee getting off work he held the door and said have yourself a nice evening, another one said hello sir, but the one who helped me had a very nasty attitude which I don't appreciate as a customer we should be treated as such, it's not our fault if you don't like helping people and if so go find another job, there no need for rudeness, but I won't let that stop me from going there, I just want won't deal with him anymore

  Cody Hart
a year ago
This is my go-to spot in Clayton for auto parts. They have some amazing people working there who will actually help you figure out what's going on with your vehicle. Shad is definitely one of the best. I have found this store to be very efficient even when busy.

  J.R. Martinez
2 years ago
Made it right before closing. Staff was courteous and helpful. Glad I met a retired Naval Chief as a manager I believe. Shared some stories and will definitely be back. Even got my military discount without a Hassel. Hard to even ask nowadays in some places. Not here, thanks for the hospitality.

  Rob Breault
a year ago
Had to get a battery replaced in my wife's Jeep. It took Mike longer to ring up the transaction, than it did for him to install the new battery. Be sure to ask for Mike if you stop by, he will definitely get you going.

  Janice P
2 years ago
I was having problems with my battery, and Chris was very helpful! He took the time to explain things as he was testing the battery. Although I ended up needing a new one, I now feel comfortable driving! Thanks Chris!

  Chelsea Johnson
4 years ago
Always fast and friendly whenever we stop in here! These guys are happy to go above and beyond when needed. This time we just needed a radiator cap, but they've run diagnostics for a gunked up fuel system and provided tools and advice for a difficult battery replacement too. There's a bunch of parts stores in a small area here, but Advance Auto is our go-to every time!

  A Sauls
5 years ago
I have dealt with this particular store two times over the past month. Once was for a starter and they had the best price of 3 auto stores. The second was that I needed a hydraulic line and they were the only ones in the area that did that kinda thing. The workers for the most part were kind and helpful with the exception of one older guy that looked like he wanted to die. 5/5 would recommend.

  E.R. WELL & Plumbing, Services
3 months ago
Great place, affordable prices!

  Brian English
4 years ago
I have had a bunch of 3 star experiences there and started shopping across the road. Gave it 4 stars because I was in last week and they were great. Maybe new MGMT, but I felt like I wanted to be helped this time where other visits I felt I was bothering the staff.

  Reuben Massey
2 years ago
Chris was great! My boat audio system lost power. Chris volunteered to not only help me determine it was a simple blown fuse but also gave me a lesson on how to use a volt meter.Thanks guys !

  Caleb Rodgers
2 years ago
Every time I go in Shad is always extremely helpful and always has a good attitude. He always helps in anyway he can and really takes care of his customers.

  Phil Grilli
a year ago
The person who supposedly helped me was NOT helpful, acted like he didn't care about what I had to say and the man was just not into his job or my order.

  J Ray
6 years ago
Went to buy a front signal light in auburn. The original light was clear. The desk guy did it by the book, which showed a clear light. In my mind a signal light is a signal light, two contacts on the bottom, 12v, correct type. But he said not so. After a few minutes of discussion, I picked up a pack to buy, he wished me luck, and I brought them home, plugged them in and they worked perfectly. So much for the book.

  C&C Septic Services
3 years ago
Called and asked what kind of headlights go in my truck. The guy couldn't find it and began to cuss. Then he decided to argue with me about what my truck looked like compared to previous model year.Would not recommend!!!

  Cory Daker
3 years ago
They don't honer lifetime warranties on parts. If you purchased anything from carquest before the merger. Forget about them honoring lifetime warranties without a receipt. They won't ever think about looking up your information.

  Crystal Morris
2 years ago
Called to see if a part was in stock, told me they could order it, when I asked when it would be in, they told when the store opened the next day , when I asked when they opened, the man who was talking to me got an attitude with me, talked down to me, and said at 9am , I said I would call around and see if anyone else had it but I would probably call back and order it, they said ok and while I was still talking to them, they hung up on me. I will buy that part from anyone other than Advance Auto now no matter how long I have to wait for it. Advance Auto, is this because I was a woman calling about car parts and this was man I was speaking to from the store?? Is this the kind of customer service training you give?? You teach your representatives to talk down to women?? Ladies who take care of your own cars, I suggest you go elsewhere. Autozone was very professional when I called them after Advance Auto was so rude to me, and Autozone didn t treat me any different than if I was anyone else.

  dillon soles
3 years ago
Old balding man with faded barely visible tattoo was very rude. When my friend asked where hose clamps were, he abruptly pointed to a vague direction instead of leading him or explaining as to where they were. As I was being rung up I needed to check my speed perks on my phone so I offered the person behind me to go ahead of me. The man claimed he could not wait for me because he couldn t stop the transaction although I have worked at Advance myself and know that he was able to do so at this point, and then demanded I finish the transaction when I was not ready yet to do so. Old balding man with barely visible tattoo needs to be told that he needs to get his act together.

  Michelle Jones
6 years ago
New to town. Had a bad alternator. They had replacement part in stock and gave me the name of a local mechanic to install it. Got it taken care of in less than 4 hours! Thank you Erica for great service!

  Tony J.
5 years ago
Fantastic service got what I was looking for with no problem from salesperson. I went to autozone down the street from this Advance and the salesperson didn't do the work to find what I needed for my vehicle. This place took the time to find it and I am so grateful for it. This place rocks!

  Cheryl Cain
7 years ago
I rarely write reviews, but the OUTSTANDING service I received at Advance Auto Parts in Clayton, NC on July 14, 2016 leaves me no choice!I came in to purchase a couple of burned out bulbs - item # in hand. MARIE C. was the cashier and she took my crib note and immediately pulled the bulbs I needed from the hundreds on display. As I was checking out she asked me if I needed anything else? Jokingly I said, "Only if you provide installation". She came out and installed a tail light for me,, but in the process of determining she wouldn't be able to install the other light, I locked myself out of the car! Did I mention it was 95 degrees?MARIE C. could have walked away but instead she spent the next 20 minutes helping me get back into my locked car. What a trooper!I'm a fan of Advance Auto Parts in Clayton now. THANK YOU MARIE C.! To her manager - she deserves a promotion!

  John Lipscomb
5 years ago
I have always had a Great service from their knowledgeable staff! They will go out of their way to help. I wish all the stores I deal with were as pleasant and helpful as they are!