Woodie's Auto Service and Repair Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin O'Neil
2 weeks ago
I broke down on I-77 coming from Cleveland for a 1-day conference. Woodie's was referred by my hotel, LeMeridien. Got towed to Woodie's. Daniel was exceptionally accommodating and got me repaired within a day. I appreciate Woodie's and the mechanics for getting me back on the road. I am grateful Woodie's was reputable, especially coming from out of town and not knowing anyone, being dependent on getting a good repair job. Thanks so much!

  lindsay a. ellis
a week ago
This is my second time using Woodie's and it confirmed that the first experience wasn't a fluke. Great service, great prices, and great people (shout out to Daniel!). If you're in Uptown, then there's no other place I'd recommend for car service. 10/10. No notes.

  Bob Carl
3 months ago
Woodie's has always been friendly and forthright with me, whether the job is as simple as an oil change or complex as the replacement of lifters, cams, etc. which I recently needed. Their pricing and service has proven to be better than the dealership and they have won my business.

  Sandy Pack
a month ago
Daniel and the staff at Woodie s were so great when we needed a major repair on our GMC pickup while in town for a concert. They got us right in and back on our way home before the end of the day. Thank you so much for making a bad situation easier than it could have been!

  Terry Odonnell
4 months ago
I tried really hard to make them my go to service department buying extremely expensive Michelin tires for over $1000 going back for the first tire rotation and adding an oil change. Something I ve done with my cars at 5000 miles forever and they just blew it. My Toyota dealer used to get me in and out in a couple hours for the same service. I had to leave the car there all day long. They called it 130 after I dropped it off at 9 o clock and asked where is the wrench for the tires their locked? I said I don t know. I ve never had that call before and the car is five years old, I tried to call them a couple times during the day and I couldn t get through. I was on hold for six minutes and hung up. I finally got a call late around 4 pm so. I asked for them to send the shuttle. They said the shuttle was done for the day. The next day a part they removed to drain the oil fell off and was dragging on the bottom of my car. They caused it, no doubt, and they denied it when I asked them if that could be their fault So I m going to get it fixed at a dealership not the place to go if you want to own up to a mistake and to do what s right as a business

  Ed Scimia
3 months ago
I was down in Charlotte from Connecticut, and my brakes sounded awful by the end of the trip. Woodie's took in my car, got the job done, and returned the car to me on the same day, meaning I didn't have to extend my stay. Great, fast service at a fair price!

  Brittany Andrieni
3 weeks ago
Woodys has always taken great care of me and my car. Daniel especially is very professional, helpful, and thorough when assisting with my vehicle needs.

  Juliet Galton
3 months ago
I will not use this location again ever if I can help it. I ve used woodies at a different location and never had any problems.. this one ..they told me my car was ready last Friday and when I spent money on a Uber to get there they said it wasn t ready and that the person that was supposed to call me left early. There was no accountability or help to me given the fact that bc I couldn t plan for this I wasn t able to travel and see ny parents that live out of state. Today they told me the car was ready at 3pm and when I asked for a shuttle ride and was told there were just 4 people ahead I assumed I would get a ride. By 4 pm still no ride. Again no accountability or compensation for the Uber I had to catch in order to make it to my next appointment in time. Their customer service is awful

  Mike Fields
4 months ago
I ve used them for upwards ten years.They have changed mgmt and employee and it s resulted in poor diagnostics and workI told them something was amiss with my front right brakes. There was dust all over the rim. Other brakes were fine. They said nothing was wrong. I could feel the brakes didn t work well.They told me I needed a tune up since it was 100000 miles. They ended up replacing two coils because they broke off during the install. I left there with a 1300 bill. A day later my engine light came on and my engine started sputtering badly.I took it to the woodies near my home. They said all the coil should have been changed and they found the caliper frozen on the brakes. I m very disappointed in this location.

  Nicholas Abbaticchio
6 months ago
Really a mixed bag:Daniel and Josh were extremely friendly and knowledgeable.The repair got done and seems to have been done well. But it took 6 more days and $500 more than originally quoted.After the repair, there was a new ABS light on for a broken sensor that occurred during the repair. While they did originally try to make me pay for the part, they did come around to correcting their mistake for free.Ultimately, I think their shop is good for the simple stuff, but anything more complex just take it to the dealership, it s about the same price anyways.

  S R
4 months ago
Great communication and a quick turn around on some tires. Prices were good and Daniel went the extra mile with customer service.They've earned a return customer.

  Melanie Stiles
8 months ago
Had a great experience at Woodie s in Uptown to get my car inspected. Found out I had to get my tires replaced to pass inspection and all of this took place in a 2 day span and was completed properly and efficiently. Daniel was the one working with me for everything and he was super great and communicative about my car. No hidden fees, didn t try to scam me into things my car didn t need, and car was left in great condition. Would definitely recommend Woodie s!

  Eliza Facada
6 months ago
Been to this location twice to give them the benefit of the doubt, but it s useless. Paid almost 300 dollars for a diagnostic and pressure test, and then they quoted me for a 1000 job. Took my car to a different mechanic and paid a fraction of the cost. never again

  Sophie Tanker
10 months ago
Really nice guys. I came in with what I thought was a coolant leak, turns out my car had blown a head gasket and needed to be scrapped. They easily could've racked up the charges before telling me that my car was beyond (reasonable) repair but as soon as they saw fluid in the engine they let me know I should start looking for a new car. They were understanding about the fact that I couldn't get the car gone within 24 hours, and offered to let me use their shuttle to get around uptown. Definitely will be coming back.

  Phyllis Batts
3 months ago
I have been taking my vehicle to Woodies for many years, and they have taken care of everything in a timely manner. I trust them with my vehicle.

  Colin Stockton
a year ago
Prompt, efficient, professional service. No "up-selling" or nonsense charges.I had a leak in a tire and needed an annual State inspection. Woodie's patched the tire (no time wasted trying to sell me new tires) and handled the inspection. I had the car back within four hours, on a holiday (Good Friday).I will use them again.Services: Tires, Vehicle Inspection

  Wendrell Dunn
a year ago
I m starting to believe Woodies may have issues with a particular ethic group, they allowed me to leave their property on a flat tire with no assistance and a buddy of mine said they had him wait an hour for a safety inspection. I admit, great mechanics, but not geared towards a certain ethnic group. Even after reading others reviews, I also saw one of the same ethnic group individual had an issue with Woodies.. I could be wrong but I m going to call it the way I see it

  SA Hollis
2 months ago
Kudos to Woodies Auto Service & Repair Centers for their great customer service, excellent communication, and satisfaction of service repairs upon completion.

  Milo Holston
4 months ago
I have an old car and the repairs and parts they quoted me for were exorbitant for a pretty cheap and easy fix - cost me 200 in parts and 2 hours of work and they quoted over 1000

  Rob Dietz
a year ago
Woodie's did something I have never experienced before - they suggested while they could do a repair on my BMW that was causing the check engine light to fire, in good faith they felt it was better supported and in my best interest to have BMW do it, as it was very a specific and unusual fix and better suited for the dealer. The transparency and honesty was not just refreshing, but in my experience unheard of. The credibility it generated means long-term loyalty to them for me.Service: Auto engine diagnostic

  Sean Mullen
10 months ago
Woodie s has been our go to place for 10+ years. They are always efficient, professional and great to work with. They help identify any areas that need to be addressed or monitored, and help resolve them in a timely, straightforward manner.Services: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection

  Danielle Hostetler
2 months ago
Great experience with Josh and customer service! Moving forward, I will return to this location!

  David Richardson
a year ago
Finding a reliable mechanic is always top of my list when moving to a new city. Usually this process takes months - thankfully I ran into Woodies first trip in Charlotte. Very professional & fairly priced from my experience thus far. Would definitely recommend.

  Daniel Benton
7 months ago
Amazing inspection results sent to my phone with pictures of everything. Even techs were vocal and pleasant. Also drop off around 8a- fresh sausage biscuits.Service: General repairs & maintenanceService: General repairs & maintenance

  Skip Kerr
7 months ago
Josh found the tire warranty that I had forgotten and thus did not charge me to fix the flat tire. He was able to squeeze me in without an appointment.Service: TiresService: Tires

  Paul
a year ago
Went to Woodies 11/11/2021 for a misfire/check engine light. $777.40 to replace Ignition coil and plugs.Went back to Woodies 1/26/2022 again for another check engine light. $2007.54 for another ignition coil, new timing kit and water pump.On 2/7/2022 car overheat warning came on and I had the car towed to Woodies. They provided a $3700 estimate to fix the blown head gasket due to coolant in the engine.I had car towed to Volvo of Charlotte for a second opinion.Volvo of Charlotte stated that the coolant had been put back in incorrectly. They were very surprised to see the water pump had been replaced as they never need replacing on these Volvos.During teardown to begin work they found the new timing belt was shredded and had in fact been installed incorrectly by Woodies. They provided a video and asked me to come down to take pictures. They had to replace the timing kit in addition to the blown head gasket.Car fixed by Volvo of Charlotte 2/23/2022 for a total of $3294.45 which was far less than $3700 Woodies quoted to fix just the head gasket.Around 2/12/2022 I spoke to the manager at Woodies and he said their regional manager said they were not responsible for the new issue even though it was only one week since they had had the car. I had driven less than 100 miles.Woodies did not taken any responsibility for the incorrect installation of the timing kit and the coolant in the engine and only refunded me $800. They state it was because of an existing issue and nothing they did.It's a shame that they wouldn't stand behind their work and I wouldn't recommend them to anyone. Go to the dealer instead.Service: Engine repair

  Robert Garland
11 months ago
Do no go here. I told them the exact problem, part, and the government bulliton where to support my thinking. Thought I was wrong so went with what they said. I still have the same issue I went there with except I spent 750 dollar on unnecessary issues.EDIT: took my car to parks Chevrolet they put in the part that I brought here and the rear clunking/popping sound is gone. Do not use woodies.

  Louis Schmidt
5 months ago
Can t even make appointments correctly; walked in for an inspection after calling the day before and being told a drop-off time. Make it on time for my drop off and was told there was no appointment and had to come in another day. Waste of time

  Courtney Reed
a year ago
Can t say enough about the team @ Woody s! I recently had an incident where I ran over a cinder block and asked Woody s to take a look @ my car. I called first thing in the morning & they were able to squeeze me in that day. I not only had my car back by the time I left work that day but they also were super honest with me about damage/lack there of. Didn t charge me a crazy amount and super friendly! Will absolutely use them again.Service: General repairs & maintenance

  P Jacobson
4 years ago
Absolutely genuine and HONEST service. I came to Woodie's for the first time after reading wonderful reviews online and I can tell you it is true. I went to the Jeep dealer for my jeep to have an oil change and was told I had a VERY VERY bad leak in my power steering rack and I could not get an alignment until that was taken care of, with a quote of $2,000. To me, it did not sound right as the car is only a few years old. So, I visited Woodie's for a second opinion and they checked it out for 3 hours and could not find a leak or anything that matched what the Jeep dealer said. Rodney and his team were humble, easy to talk to, and happy to help me with genuine honesty. They also did not charge me for the 3 hours of investigative service they did to try and find the leak, which was so thoughtful and generous. If you need to have your car serviced, visit them today. I am a forever customer!!!!!!! :)