Wilson & Tucker Auto Glass Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Imani Rentz
3 months ago
Found this affordable company after my car was broken into. The worker did well on the window repair, but damaged my car more. I have tried for a week to have this situation rectified, but this business is evading responsibility. There was also no clear communication before the job and I requested a receipt to be left in my car and still have not received that either. I wanted to give this business a great review after the job but it seems they do not care about high quality car care service. Please beware when spending your money with this business, it would be better to pay more for better service and care.

  Benjamin Schultz
3 weeks ago
Unreliable and unresponsive. Hard to get a hold of and slow to respond to communication. Scheduled service with them 3 times and never got the work done. First time they rescheduled due to weather (which is understandable). Second time they no-showed and wouldn't answer the phone. Got a response the next day and scheduled the third time. They no-showed to that too and haven't responded to me in a week. Don't waste your time.

  Sode Smith
3 months ago
Highly recommend. Had my windshield replaced and they made sure it had the same glass features as my broken windshield. The actual install took around 30 minutes. Great service for a great price!

  Andrew Kaylor
2 weeks ago
Would highly recommend. Called at 10:30 on a Saturday and window was fixed before 4. Very communicative and good customer service. Even cleaned the glass out of my car!

  Ana R
6 months ago
Highly recommend it!The day I was getting the windshield replaced, things came up that couldn't be home! my fault he was 10 minutes away and I had totally forgotten he was coming,He was understanding and worked with me we managed to send payment, and he replaced my glass he was sending me pictures, keeping me updated from arrival to finish,Friendly, professional , reasonable price!Will recommend this company 100%!

  Ashley Krochta
2 weeks ago
So grateful to have found this company. They were incredibly responsive, kind, and timely. Finding someone who could come to me with same day service, especially on a Saturday, was a huge blessing!

  Xavier Robles
6 months ago
Called Monday and made an appointment for Tuesday morning. I waited an extra 30 mins before calling when they failed to show or call me. Whoever made my appointment Monday never put down the time I was told. They said they come later that day and still no word from them. Called them at 4pm and left a voicemail. Couldn t get a call back so they texted me making an excuse that they ordered the wrong glass even though I confirmed make/model three times. They assured me they would come yesterday. Never showered up and never was given an update or ETA. Really disappointed as the guys were really professional when I first called. Wouldn t recommend.Originally gave them 1 star but they reached out to me after my review to make it right and fixed my window which I respect.

  Amy Czerniewski
7 months ago
We were referred by our dealership to use Wilson and Tucker. Their availability was next day service! Very easy to work with and great that they come to your house! Glad we didn t have to hassle with insurance as pricing was competitive as well.

  Matthew Kemp
a year ago
Called Wilson & Tucker auto glass as my wife has used them in the past and had a great experience. Dillon was the one who I spoke with and gave me the quote and he s also the one who did the windshield replacement. He was super flexible with my schedule and let me know know when he was coming. Great customer service he was prompt when he arrived he got right to work. Was very meticulous in the way he worked. He cleaned and tidied up while working. Made sure everything lined up and fitment was spot on. I was impressed at how quickly he was able to get the old windshield out and cleaned and prepped for the new one. I would highly recommend them if you need any auto glass repair great work and great guys.Service: Auto windshield replacement

  Jade Cotter
a year ago
Had an amazing experience with this business.Efficient & for a better price than I could find anywhere else!Family owned & operated which was a big selling point for me, as well as coming to my home to replace my windshield on a day they didn t normally come out - amazing customer service.Highly recommend!

  Melissa Leatherman
4 weeks ago
Super easy and they even came to meDid a great job and I Highly recommend

  Michael McMorrow
11 months ago
The pricing and service were great and pricing was much lower than the corporate big dogs . Installation was coordinated at a mutually agreed location and was quick and painless. I highly recommend Dillon and appreciate the customer service rendered.

  buck farmer
a year ago
Super easy. Replaced windshield in driveway two days after call. Sent me photos and I paid him via zelle I think. Very nice guy. Worked with me. Very good price. 5 stars all the wayTHANK YOUService: Auto windshield replacementService: Auto windshield replacement

  nv ramirez
a year ago
They seemed nice in the beginning and came to my location and gave a quote. They scheduled an appointment for windshield replacement but never showed up or called me back. I called days after and still no answer. If the job couldn't get done, I would have appreciated a phone call. Really Disappointed.

  Harrison Speight
6 months ago
Just had a Dodge Durango windshield replaced today and Wilson&Tucker came out to replace it in 30-45 minutes and did an excellent job

  Corey Woods
a year ago
Great experience with @wilson&tuckerautoglass. Tucker called 15 mins prior to appointment and showed up right on time. He replaced the glass very quickly. He charged exactly what he said, which was very reasonable. Highly recommend using them if you re in need.Service: Auto windshield replacementService: Auto windshield replacement

  Jacqueline Glenwright
a year ago
Friendly, quick, professional, easy! So nice that they come to you. Hoping I never need glass replaced again but if I do they ll be my first call! Highly recommend

  Camilla Mazzotta
4 years ago
For my windshield replacement, W & T Auto Glass was $100 less expensive than a commonly known nationwide chain. There was no extra charge for coming to my place of employment! The two men who did the work were friendly, easy to talk to, and knowledgeable. Great experience all around.

  Terence Hatton
9 years ago
Never have I received such great service. A piece of ice fell from a bridge and cracked my windshield while driving on the interstate to Raleigh on Friday morning. We called Wilson & Tucker around noon and unfortunately they were fully booked for Saturday morning. Instead of just recommending someone else they came in early on Saturday and did it right at 8 am. They had picked up the glass the prior evening and so were ready to roll, no waiting. They came out to the parking lot to meet me and had the car finished in 40 minutes flat. There was not one other firm that told me they wouldn't take at least 2-3 hours. I am a totally satisfied customer. On top of it all they charged a fair price. Thanks very much to Wilson & Tucker for exceeding my expectations at absolutely every stage. The installation is awesome and I can once again see out the windshield.

  Richard McRae
a year ago
Dillon showed up at the time quoted. He was friendly and fast. He repaired my window seamlessly. I would recommend to anyone in need of auto glass repair. Thanks Dillon. Hope I spelled your name right, lol.

  Lainey Finch
a year ago
Received a quote for service on a Friday and confirmed install would occur the following Tuesday pending glass arrival from their warehouse. No one ever called back to confirm install details. I called, left messages and texted never receiving an answer. Got a cheaper quote elsewhere so it all worked out, just disappointing considering they came recommended by my mechanic.

  Imani Holmes
5 years ago
The guys who work at this shop are phenomenal! I had issues with getting one of my car door windows to go back up, and feared it was a motor issue. They were willing to take my door apart and properly diagnose the issue. In comparison to other companies who try to charge you over the head, these guys took their time to ensure the motor and sensors were in good condition most importantly, they were honest. I would entrust these guys with any of your maintenance issues.

  Mark Gildersleeve
8 years ago
I am a car enthusiast and extremely picky about who works on my cars. I recently had a broken windshield replaced by Wilson & Tucker and was extremely pleased with the job they did. I would highly recommend them.Below is the bigger story in case you re interested:Since I have little experience with getting a windshield replaced, I asked those fine folks at State Farm's subcontracted group of bumbling windshield repair agents to recommend a good glass company. They gave me the name of two options that I proceeded to Google to try and find reviews, locations, etc.It turns out that the two glass repair companies they suggested to me were not even from the Charlotte area. Best I could tell, they had mobile truck(s) that serviced claims here, but no real address - which did not give me any feeling of confidence. Charlotte is the biggest city in the state of NC and it just seems like there would be some reputable glass companies right here? Additionally, finding reliable reviews on those two companies was tough since they didn't have Charlotte addresses - so my confidence in them was plummeting even further.During that Google search, I ran across Wilson & Tucker Auto Glass. They had a perfect five star rating for 17 reviews - which is something you rarely ever see but something that aligned perfectly with my ultra high expectations.I called Wilson & Tucker to check them out and after a quick chat, I knew that I had found the right shop. It is a family business that has been around since 1934. They provide mobile service and can do repairs on your car wherever but because I am overly particular, and because my car is fairly rare, I chose to come to their shop in case they ran into any anomalies.They replaced the windshield quickly while I waited with virtually no signs that anything had ever been altered from stock. I was thrilled and everything was covered through State Farm with no issues.I will definitely choose them without hesitation next time.

  Beth Harris
7 years ago
Great customer service is alive and well in Charlotte NC. After being brushed off by the dealership where I purchased my vehicle less than a year ago, Wilson and Tucker did a minor repair on my weatherstripping around my windshield while I waited. This is a great family owned business that really cares about the people they serve! I highly recommend them for any glass-related auto repairs.

  Debra Green
a year ago
Very quick response, quality work at a great price! SUV was in a full parking deck, and he was still able to get it done! Professional and personable!

  Teresa T
6 years ago
Had my windshield replaced a couple times on my car and have been very pleased with the fast friendly service. The installer was professional and seem to know exactly what he was doing. I highly recommend this family owned company. Thanks guys for the awesome work :)

  Carolynn Breedlove
3 years ago
Couldn t have had a better experience! My rear windshield exploded randomly, & these guys were able to come out within a couple of days to fix it - and for around $100 less than the leading national auto glass repair company quoted me. They made it so easy & did a bang-up job! Thank you!

  D. & B. Davies
5 years ago
We were so gratified to stumble across this gem of a family owned business when we sought to replace our truck's windshield, which fell victim to rock damage on the infamous I-77 construction zone. The were not only quick to answer their phone, quick to schedule us in on incredibly short notice, but gave us an astonishingly low repair cost beating *every other glass shop in three counties*!Service was amazing, friendly, responsive. I arrived early, not knowing how the morning traffic would be, and they, too, were there before their posted hours, checking on the windshield deliveries made during the night. When they finished their morning prep, the owner came over, introduced himself, and offered to take my truck in early.??? I was amazed to be finished 3 minutes before my appointment time (the first thing on their calendar) was scheduled to begin.Broken, cracked, damaged windows or windshield? Go to Wilson & Tucker.You're welcome.

  Xiaolin Deng
4 years ago
Had my windshield replaced by Wilson & Tucker a couple of months ago. The schedule was easy and the service was quick and tested so far by a few heavy storm event. Highly recommend their services.

  Joshua Sanders
5 years ago
Needed a windshield changed on my 2017 Chevy Cruze. Replaced it quickly, at a reasonable price, and were very professional during the process. Would definitely recommend if you want the job done right.