Service King Collision Charlotte (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  April Anderson
2 weeks ago
My car was towed to this shop WEEKS ago. They are dodging my calls and keep claiming someone will call with an update, but NOTHING! I don t even know if they have started working on it yet and today they are just leaving the phone on ring because someone is too lazy to do their job 20 minutes before close. Will NEVER recommend this place and am hopefully going to get my car moved somewhere else if I can EVER get in contact with them. Terrible service. Lazy lazy lazy.

  Natalie Holt
3 months ago
This was the best car repair experience I ve ever had! Anne at the front desk was able to quickly schedule someone to assess the damage and I was able to drop it off the next day. Ken was so thorough and the repair was completed much sooner than I expected - and done very well. Overall I would highly recommend!

  Clay Costner
3 months ago
Had a good experience here getting my car repaired following damage to passenger side door. I particularly thought Ken was very professional, and did a great job in walking me through the process and keeping me up to date. He made this a good experience. Thanks!

  Chaz Hinkle
3 months ago
Kinda a bummer. Made an appointment thru the call center and arrived only to be told they cannot work on my kind of car. Not really a complaint about this location so much as a complaint about the call center. Would have been nice if either they 1) didn't take the appointment or 2) somebody could have looked ahead in the appointment book and seen the problem. Looks like they do good work here so I am definitely disappointed.

  Andrice Adams
7 months ago
My car looks great!! Paint is perfect, the advisor that serviced me was Jake, Jake was very helpful and nice good customer service, made sure everything got done perfectly and in a timely manner. Best service I ve ever had, definitely going to continue business. Thanks so much again!

  David Wolfe
a month ago
They took my car next morning after accident and was ready in a week. Great service and communication.

  Paul Emrick
3 years ago
Brought my truck in for an insurance claim. for body work. When I received my truck back I got one block away and my dash lit up with all sorts of warning to tell me to turn the engine off because of 0 oil pressure. Got back to service king and we opened the hood and there was a ground wire hanging in the engine bay not attached to anything. the service tech said "woops I meant to hook that back up". They will not take any responsibility and it has cost me $700 out of my pocket to get the truck road worthy again. I would not trust them with a bicycle!!! DO NOT TAKE YOUR VEHICLE TO THEM!!! since then I have not been able to get them to respond to emails or phone calls. Just a follow up for those of you thinking about taking your vehicle there. I sent an email to the address the owner posted to my review. It has been 2 weeks and no response back. They are truly terrible at dealing with issues!! Update months later my key fob died and my key doesn't work anymore. they replaced the divers door which also rubs the front fender when door opens and closes and the only key hole into cab doesn't work anymore either. i have tried to get in touch but the will not return my emails.

  Maddie S.
7 months ago
I was so happy with how my vehicle repairs went. My car looks amazing and they returned it to me cleaner than when I brought it in. I will absolutely return for further vehicle repairs!Service: Body & TrimService: Body & Trim

  Taivoria Singletary
7 months ago
Jake and Miss Ann are the best! Jake was able to fix my car when the Tryon location wouldn t! Great team and I will be back for any other needs!

  Janine Bryan
a year ago
I took my vehicle to Service King #154 to repair my vehicle for damage covered by my insurance company. When I called, I was booked within 2-weeks as opposed to other places that couldn't schedule me for 2-months. SK kept me updated through texts (my request) and the repairs were completed in 3 weeks, as promised. Since I have a $500 deductible, I was able to pay that to SK when I picked up my vehicle. My insurance company also approved a rental car, sent me a link to choose the car I wanted, and it was delivered to SK#154 at my appointment and they picked it up there when my vehicle was ready. Pretty stress free event overall. I trust Service King #154 and would use them again. Thank you.Services: Painting, Body & Trim

  Alan Fair
3 months ago
Fantastic experience with this facility... Great communication quick and good work.

  MALIK MALIK
a year ago
I had my truck repaired here a few years ago. Looked great when it was finished. I went back because my paint was fading and instead of really trying to help me the new management disregarded my complaint and referred me to my insurance company. At the end of the day customer service is KING! I did not get what I expected and will not take any of my newer vehicles to this location.Service: Painting

  Harold Cohen
3 years ago
My experience with Service King has been excellent. The entire process of getting my vehicle repaired was effortless and hassle-free. The company kept me abreast of its progress through frequent text messages. They were courteous and professional throughout the entire process. My car was finished when they promised. I would not hesitate using them again should the need arise.Services: Painting, Body & Trim

  Caleb Canipe
a year ago
Took my truck here after being rear ended. Never had any issues during the process. Was constantly updated every step of the way, was given an estimated completion date almost daily. Never had to contact anyone there because of all the updates. My truck was even finished a week early. Very satisfied

  Taylor Kraus
5 years ago
I wish I could give Service King 100 stars. EXCELLENT customer service and quality of work. We chose them for auto repair service after a fender bender and they were quick to fix our car and get us back on the road. They originally estimated that the repair would take a week. That s not unusual to me. They had Enterprise pick us up and take us to our rental car so we didn t have to worry about anything. We were very surprised to get a notification only two days after leaving our car for auto repairs that our car was ready for pick up! We were greeted again by excellent service and our car looks great. They gave us a lifetime warranty on the work and they even cleaned out our car, vacuumed it and washed it. We didn t expect this high level of service at all and we were given the royal treatment. If we ever need auto repairs in Charlotte, NC again, we are choosing Service King. The GM holds his staff to a very high standard and we re appreciative of the entire Service King team. So happy with the service, efficiency and quality of this auto repair shop. THANK YOU SERVICE KING!

  Chris R
2 months ago
Very easy process to get a quote and very personable staff and service

  Jonadab Debe
a year ago
Quick, fast and beautiful job, if I may say. I had One hiccup, but I went in and they looked after it while I was waiting there. My car is black and black cars are difficult to work on and they did a great job with the color. So yeah they're very good at what they do!

  Jan Atherton
5 years ago
The most helpful, professional, prompt and friendly car repair service I have ever had. No hassles and my repairs were finished early with, my car returned spotless. I was given updates throughout the process. Prices were very fair as I had an estimate before the insurance claim was submitted. I would definitely recommend this location.

  Kelsea Morris
3 years ago
Service King exceeded my expectations and I highly recommend them. They truly care about their customers and go above and beyond to show that. They have the best customer service and room great care of my car. Thank you so much Scott and the whole team!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Fontara Moore
6 years ago
I had an amazing experience with Service King! My car was rear ended and I took my car here and I was worried if when the repairs were all done would my car be off a little bit and the paint but I was definitely wrong. My car looked absolutely amazing when I got it back and doesn't even look like I had been in an accident. The customer service was outstanding. They kept in contact with me about my repairs from the time I dropped it off until the time I picked it up so that's a plus for sure. My original rep I was dealing with Daryl he was great but he transferred to another store but his replacement Mike was just as helpful and great as Daryl was. I am overally satisfied with the work done with Service King. I hope to not ever get into another accident any time soon but I will definitely choose this place to do more work for me if that time ever came again. Highly recommend this place!

  Kara Clarkson
3 years ago
I am throughly impressed with the service that I received here! From the moment I dropped my car off to leaving with it, I had no worries at all! The staff went above and beyond from beginning to end, especially Danielle and Heather! I left the parking lot with a cleaner car than when I dropped it off! All questions were answered and in a way that made sense to me as a customer. They respected my time and the fact that my car is my baby. They were professional but also relatable and friendly! I will definitely continue to tell everyone about Service King on McAlway and will also be back in the future on an as needed basis! Thanks Service King!

  sugarwalker1
5 years ago
They were in my opinion honest with their prices. Another shop wanted to completely replace the rear door vs repairing it. They were friendly and the work was done quickly and saved me hundreds $$ in the process. Which was important because I was paying out of pocket.The repair was perfect.

  Christina Davis
6 years ago
I went in today with an appointment. I was late due to an accident and they took me in with no issues. From the moment I walked in I was greeted with great customer service. The service manage Kevin went above and beyond anything I could ever expect of a company. I had a recent bump up that had not been taking care of so they got the claim number and another associate James called and took care of that for me. Enterprise left me waiting over 40 minutes so Kevin drove me to Enterprise and still there he had to help me get taken care of. I had an appointment to be at and he did everything he could to make sure I would make it on time. Again, this customer service was outstanding and I would recommend this place to everyone!! Thanks Service King!

  Mark Flynn
4 years ago
Not my first visit her but it was the first time for service on a personal vehicle. They helped with insurance involvement and arranging completed repair service.As expected the repairs were completed in the time arranged with regular updates. The resulting body work was perfect on this and all previous visits.Hope I never need them again but when I do they will be my first choice.

  Alexander Ugarte
4 years ago
Chris was a top notch professional with my car. I m writing this review because I m very picky and happened to think my steering wheel was slightly less than a degree off, in spite of perfect alignment done after my repair. BMWs require all kinds of special equipment, and thankfully Chris walked me through everything. He accommodated me long after my repair as my car had been sitting for a while in-driven. He fixed the hair-of-a-degree steering wheel issue I had, and even brought me back to the car with safety glasses and let me sit in the car to insure I had the wheel where I wanted it as he operated the steering column bolts. Would recommend Service King Charlotte for anything in the future accident related. McKenzie and Candace are also very quick and great to work with, they answer the phone any time you call.

  Bean Da Bino
3 years ago
Takes a lot to get an update on how your car is doing, you often need to actually call them on the daily just to see what progress has been made into it.If you first check the car for damage how is it that they find damage later on it 11 days after the car has been given to them, there's no actual sense of urgency. Now yet again do I wait for an adjustor to take his sweet time then the repair to take forever.Services: Transmission, Tires

  Jessica Barbee
3 years ago
From day one my service advisor, Candice, provided absolutely stellar customer service. She promtly answered ALL of the 1,000 questions I had and made sure I understood the status of the repairs throughout the entire process, and ultimately gave me peace of mind regarding all of my concerns. I am truly impressed and amazed by the collective efforts of the entire Service King team. The technicians did an exceptional job with repairing my 50th anniversary, limited edition Camaro (a.k.a. "my baby"). I am beyond satisfied with the results of the repairs and truly grateful for the high caliber of quality workmanship that was demonstrated by every little detail being completed with perfection.

  Allyson Sloway
4 years ago
Incredible customer service. Unfortunately, I tend to end up in accidents and they always take care of me quickly and everyone is incredibly friendly. For this last trip, I was going to forgo a rental car and uber home, and one of the employees offered to drive me home instead. Shoutout to Lester for saving me $20 and being the sweetest human being!

  Josephine M.
3 years ago
They were great through and through, the receptionist was super friendly and very helpful. Our car is running great so far after the repairs. Also they left the car even cleaner than when we dropped it off! Service: ExhaustService: Exhaust

  ruthb1151
7 years ago
Went in to have my headlights installed. Very reasonable and everyone was very nice. I was in and out in 30 minutes. I don't expect a need for body work anytime soon, but I would go back there if I did. Thanks, Nathan!