Reid's Towing and Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janine Jericho
6 months ago
Words can't express my gratitude to Mr. Reid and his outstanding customer service! I was stranded on my way back to Florida with a dead battery and he and his Staff were quick to resolve the issue and with such care and efficiency. And very, very good price. He has restored my faith in mechanic shops! Highly recommend

  Quinda Houston
2 months ago
Very pleasant, did a great job with my nephews vehicle. Did not charge an arm and leg to fix his bumper! Quick work, reasonably priced.

  Christe Alvarez
6 months ago
I m from TN and had lots of work on my old Mazda3 Will at Mr. Reid did an excellent job repairing my car in a timely manner. Great place, fair and honest. Great work! God bless you Mr. Reid and Will. And thank you. My car runs like new again!

  Jeffrey Benton
5 months ago
Great service! I was out of town and called them to tow a vehicle. They were there within 20 minutes and had my vehicle diagnosed within the hour. Highly recommend!

  C J
8 months ago
I have been bringing my cars to Reid for years. He has assisted me towing as well as repairs. He is honest and affordable and does exactly what he says he will do. He does not even advertise because word of mouth is all this shop needs. I recently had a car issue and had a hiccup with one of the employees and he called me directly to resolve the situation and even went to the shop on his day off to make sure my vehicle was done when he stated it would be. He is awesome! I will never take my car to anyone in the area but here. 10 Services: General repairs & maintenance, Car towing

  Bob H
a year ago
Had an excellent experience with them. Highly recommended! Wonderful, friendly staff, and they were quick to assist with short notice. Long story short, we were on our way home to Ohio from Daytona, Florida and had brakes issues with our camper. Other places couldn't schedule us in and without hesitation, they had us serviced right away. Had us back on the road on the same day!If you guys are reading this, thanks again for your help. We really appreciate it!!Service: Brakes

  Deana Brummett
6 months ago
I have used Reid's towing and auto service several times. He has helped us remove abandoned cars from our parking lot. He has fixed my son's car (when the dealership held it for 2 weeks without touching it once) giving us another few months before he had to buy a new car. Reid is one of the most salt of the earth men I have ever had the pleasure to meet.Service: General repairs & maintenance

  Cindy Lord
6 months ago
Very satisfied with the customer service. My car was fixed in a timely manner and the price was reasonable. I would definitely recommend!

  Tara Finnegan
8 months ago
They got someone out to me in under and hour and the technician made sure to tell the service associates at the dealership exactly where he dropped off the car when he arrived. I d been unsuccessfully trying to get the right tow truck out through my roadside service provider for days and with Reid s it was about two hours from the phone call to when I pulled back into my driveway after getting my car situated at the dealership.Service: Car towing

  Christine Ceecee Carr
a year ago
Mr. Reid and his staff did an amazing job fixing my tire. Definitely will recommend, they make a bad day just a little bit better and we know how much that helps. If I ever need a tow they will definitely be who I call again. It s rare finding people the genuinely cares!Services: Tires, Car towingServices: Tires, Car towing

  Keyed Auto Locksmith
10 months ago
This is my go-to shop for vehicle repair and towing... They genuinely make me feel at home. Honest companies are hard to come by. If you want to deal with a business that will show you that they appreciate your money, call them today!

  Christopher Grady
a year ago
I know that I have had the hardest time finding honest mechanics. I relocated to Charlotte a few months ago and have already had two bad experiences. This place is a Godsend. Very professional and honest. Give them your business if you want to be treated fairly.Service: Air conditioningService: Air conditioning

  Tyler Carroll
8 months ago
We ve brought our car here 3 different times, each time they haven t been able to fix it completely, causing us to come back. They re impossible to get ahold of and simply don t call you about your car. This place is a scam. Will not be returning, not like they were going to help us anyway. Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Beth Hahn
4 years ago
Reid answered my call immediately on a Sunday and arrived within 15-20 minutes of my call! He did a great job, gave me a great price, and was friendly and easy to work with! He had my car delivered to the dealership first thing the next morning as requested! I will definitely use his services again and highly recommend his company to anyone!

  Jason Rowan
2 years ago
Awesome service. My transmission went out on me on (today) a Sunday morning and Reid's Towing was quick, professional, and affordable. I was able to get a tow from Reid's cheaper than my own insurance quoted me. Thank you for making a difficult situation a lot easier.Service: Car towingService: Car towing

  Jamesha Walker
2 years ago
I was on vacation in Charlotte NC when on my way back home, my car would not crank! Everyone at the hotel was trying their best to be helpful, but it wasn t successful. I made the decision to call Reid s and they came quickly and towed my vehicle to their lot. Once I got their, I was there for less than an hour and they had already replaced my battery and had us back on the road! Everyone was so helpful and kind! Thank you all again for such excellent, affordable service!Services: Battery service, Car towing

  Jon Will
7 months ago
Have waited 2 days for a tow through ford roadside assistance. They use Reid s and this is the 3rd request for a tow that s been canceled by Reid s.

  Myagmarsuren Sumiya
a year ago
I highly suggest do not use this company take a charge you and to get the hidden fees as soon as you re going to pick up your car there s so many things do not recommend itService: Car towingService: Car towing

  Jordan Woodburn
a year ago
Quick response and extremely courteous customer service. Terry was very professional and proficient at his job. Had my vehicle recovered in less than 90 minutes and got me out of a bind. Thanks! Highly recommended.Services: Car towing, Local haulingServices: Car towing, Local hauling

  Zuleyka Nieves-Bundy
a year ago
I called Reid's Towing and Repair and asked for my car to be towed to the dealership. The man stated he would dispatch the call and call me when they are at the vehicle location. They never called! When I called them it went straight to voicemail of a different number. I could not leave a message due to the voicemail being full. They never called me and NEVER showed up. I can understand that they could be busy or something came up but a phone call TO LET ME KNOW would of been nice! VERY UNPROFESSIONAL.Service: Car towing

  Sylvia Clark
4 years ago
I called this company after having a blowout on my front tire. I waited over 2 hours on another towing service through my insurance and they still didn't show up. I decided I waited long enough. Reid's towing was the first place I called and I explained my problem to them. They looked to see if they had my tire size but they didn't and told me when they could get them in which was the next day. They immediately offered me a tow and a very reasonable price for the tow to the nearest tire shop. I accepted and they were there within 3 minutes and hooking my car up. The driver for this tow was so nice and very pleasant to talk to. I'm very appreciative for this company and the way they treat their customers. I highly recommend them and if I ever need another tow they will be my very first call. Thank you all at Reid's Towing so much!

  Kaitlynd Brzostowicz
2 years ago
My Check Charging System light came on and the car was totally dead within 10 minutes. The alternator went out and my car was stranded in Lake Wylie, SC. Called around and a lot places didn't even know when they'd get a chance to look at the car, get parts, etc. I called Reid's and they had it towed to the shop within an hour, estimated asap, and serviced for same day pickup. 5/5 service in today's tough market. Fair pricing too.Services: Battery service, Car towing

  Houston Ray
a year ago
Both the person that towed my car and the one who repaired it, Will, were super polite, fair on pricing, quick on service and straight to the point when it came to what was wrong. Would definitely recommend them to anyone in the area!

  Eric Plant
2 years ago
I had a major transmission problem with my 2014 F-150.Found them online and called.From first to last call excellent communication.We faced some road blocks and Matt went way beyond his duty to get this repair done in a timely and cost saving manner.Yes, I highly recommend their serviceServices: Transmission, Car towing

  Lisa Wells
5 years ago
My family and I were in Charlotte on vacation and on our way to Myrtle Beach for a wedding. Our van would not start on Friday morning and the wedding was the next day. We called Reid Towing and Mr. Reid came right away to our hotel. He told us he d have our van ready by 5 pm so we could still make it to the wedding. Not only did he have the van fixed before 5 pm, he even gave us a ride to his shop! He said he always wants to take good care of his customers- we ll, I can tell you, he and his team went above and beyond for us. We were SO WELL cared for!! We can t thank Mr. Reid and his team enough!!! Thanks so much for rescuing us!!! You re the best!!

  Brandy Ann Foulkrod
4 years ago
This was by far the greatest shop I have ever dealt with. Friendly, kind, fast and affordable. We had a very big issues to deal with in a very short amount of time. The owner, employees and his Son worked together and put in extra time to make sure the car was ready when we needed it and it was actually done early. I can t say enough great things about them! Call then for any needs from tires to repairs to detailing!

  Sydney Hixon
4 years ago
I am new to the area and was fully stranded with no one to call with a dead battery right before a severe thunderstorm hit this afternoon. Reid himself was at my aid within 15 minutes and had my car running in what seemed like seconds! Better than AAA! I highly recommend and will use his service again if needed!

  Jon S
5 years ago
I received excellent customer service and a fair quote on the work that my vehicle needed. I was towed to Reid's garage late on a Saturday and my vehicle was ready early Monday morning. I am pleased with how I was treated and the work done by them. I will definitely be using their services in the future!

  Lowkey Odee
a year ago
Came here over 3 times. Horrible service. No one ask do you need help, they have you in that jail yard they call a mechanic shop for 30 mins just for someone say they " VERY BOOKED". Jose who own integrity down the road from this shop is EXCELLENT!! General automotive directly next door to them can help you better. Old Reid is washed up!!

  Cliff & Katie Collins
3 years ago
We saw our Oil Pressure light come on our 2015 Canyon and knew better than to drive it anywhere. I saw that Reid's offers towing and repair and saw the multiple positive reviews on Google Maps so I gave them a chance. They were slammed, but still able to tow the truck from my home to the shop that morning. I was asked to text my address which I did, but didn't get a confirmation that the text had been received - so my one suggestion for improvement would be to prioritize more communication with the customer. Also - I had to call later in the day to check in as I had not heard anything and it was only then was I informed the part would arrive the next day. Anyway - they ran a diagnostic and ordered/installed a sensor but it didn't fix the problem. They then offered to tow the truck to the dealer for a more advanced diagnostic at no further cost to me. So all I paid was the initial tow and the wholesale part cost. I would have paid more to have it towed to the dealer anyway so I am happy to leave a good review for Reid's.___Update:So the dealer spent 3 hours on the phone with GMC support and after running more advanced diagnostics realized that the crew at Reid's had correctly installed the oil pressure switch BUT incorrectly hooked the electrical wiring up afterwards. So the switch was reporting incorrect pressure as it was hooked to the AC unit. I am not an expert so probably am not explaining this correctly - but suffice it to say that Reid's may be better suited to smaller jobs. I still appreciate the tow so I will only ding one star - but at this point we would have been better off just going to the dealer directly.Service: Car towing