Hendrick Automotive Group - Independence Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sherif Labib
5 years ago
This is not a dealership. This is the accounting office and the business development center for Hendrick automotive group. They also conduct training sessions and meetings there. It's also the home for Hendrick autoguard which offers aftermarket products like extended service agreements, prepaid maintenance plans and so on. I work for the company and is a great place to work for. I think the category should be changed in Google.

  Sam Jacks
3 years ago
Service visit on 9/1/20. Jeffrey Granzen was able to work me into the schedule to correct a caution light issue on my wife's RX350. The service was performed in the usual excellent way. Jeff's attention to detail and personal, professional manner continue to serve as a key reason I drive Lexus cars and have them serviced at Hendrick.

  Joy Greenwald
4 years ago
Very efficiently run. Excellent customer service, Erin. I was having an air bag replaced for a recall. They also did a diagnostic on the whole car. Unfortunately we have a very pricey repair ahead. They gave us a loaner for the day which is especially nice.

  Jay Coop
3 years ago
The superior and consistent customer service at Hendrick Lexus Independence Blvd in Charlotte is one of the reasons I've been a Lexus driver for 21 years. Over the years I've had three service advisors - Preston, Jeff, and Michael (my current one). Having the same service advisor each time allows us to know each other and the service history on my car. I really like the new feature of receiving a video of my car being inspected for the service requested, narrated by the service technician. It comes straight to my cell phone. Just awesome!

  Woody Domer
2 years ago
Had a blow out on 77south. They were ae to work us in.They even contacted and worked with the dealership where we bought our car to check on the tire Road Hazzard warranty we had. Was able to get the credit for tire. And had new tires put on front along with alignment in record time. We were back on our way in no time.

  Jenny B
4 years ago
everyone here is really great. Brian worked on my car and he was phenomenal. Very down-to-earth, professional, and very quick and honest. I really appreciate him. You need to give this guy a raise Hendrick!

  Cat Bird
5 years ago
Great buying experience. I highly recommend Hendrix Lexus. Clayton King made buying a pleasure and took care of everything related to purchase. This is first rate professional organization. Fair price, direct dealing and efficient. None are better than Hendrix team. Bought lot of cars before including from other Lexus dealers.

  Myra Gathers
2 years ago
Vanessa Hadley she was the service Tech that took care of me while my car was being serviced when I tell you she was the best very professional and knowledgeable on everything questions I asked.. Vanessa Hardly this the person to ask for if you want to be well taken care of... thanks Vanessa!

  Karen Thompson
6 years ago
I am reviewing my recent experience with the service department. The advisors have been very helpful and efficient. My vehicles were taken care of quickly. I want to acknowledge Jeffrey, who has been very helpful with his advice.

  Bill Roberts
5 years ago
I had my LS430 serviced today and was assisted by Jeffrey Granzen. He is the best. My LS 430 is a 2005 model and Jeffery always explains what work needs to be done, if any is needed. He is extremely knowledgeable and makes sure I understand everything that is being done to my car. He is so courteous and friendly it is simply a pleasure to deal with him.

  Michael Johnson
6 years ago
Jeff is the best service rep I have ever worked with. He really knows what he's doing and he does it very well, with knowledge and consideration he has made every experience in the service department a positive one despite the fact that my car is in bad shape (from my own doing) ty Jeff!

  Suzi K
5 years ago
I have been in this dealership twice in the last year. I have been ignored every time. First time I needed something in retail first so I went back there and got what I needed. I came out and looked at the X models in the showrooms. No one approached me at all. I looked around outside still no one bothered with me. Today I returned and got almost the same treatment. Only this time one salesman acknowledged me with a hello another with "I like your Christmas shirt" That was it. I am in the market for a midsize SUV like the X Series and after 2 visits, I have not even been able to get inside one. I have had this treatment with the Hendricks Lexus dealership also. As I search for a new car I will steer clear of ANY Hendrick dealership, even if I have to go clear to Winston-Salem to look at the X Series I like so much. (At least I think I do, Can't seen to get to even sit in one.

  wade saine
4 years ago
Pre ordered a car on the lot. It was a luxury Lexus LX460. I had the money in hand, but didn't purchase due to the harsh treatment by sales manager. I had an appointment and was on time with my wife to help me drive the car home. I was treated like a street person. I drove 2 hours to pick up the car. I think they must not wanted to sell it because it was nice and a crowd drawing vehicle. I wouldn't go back to get a free car. I can afford to go somewhere else where I can be treated with some kind of reasonable treatment. If they treated me this way before they got their money can you imagine how nasty they would be after you gave them money. That's why I said I wouldn't want a free car from there. This place is what gives car salesmen a bad name. Maybe with enough training these guys could be telemarketers but I'm not sure..

  Juliet Dewey
a year ago
Ryan in the service center handled my car very professionally. I would work with him again and recommend his services.

  B Norman
2 years ago
They handled the recall on my husband's Lexus, what had to be done and the length of time it would take. 1st time there great service.

  sam
4 years ago
My tech (Jeff Granzen) continues to inspire confidence in the service at Hendrick. For years and thru different cars I've owned, Jeff has been one of the major reasons I've had my cars serviced at Hendrick. Sam

  Sherry Schepp
5 years ago
Best experience that I have every had at an auto dealership. They took excellent care or me. Bruce Fredette was awesome. I would recommend them if you are looking to purchase a car.

  Tony Lamphear
5 years ago
When you grow up with racing you're very familiar with the Hendrick Motorsports. In hearing all the drivers. That have driven for him. The team personnel talking about being a family. It's never been more true to me than today. You wanna hear a life story. About Hendrick motorsports. From just starting out till today. I put a picture of the DVD's to get. It was really amazing. One real down-to-earth individual. And it appears that is the way he is with all his employees. Pretty awesome.

  Scott Bartlett
2 years ago
to service dept. is fantastic. my ser advisor, Brian Dowless, is friendly knowledeable and will go to any length to make your visit the best experience

  Edward Grant
5 years ago
Recently brought in our 2018 RX450hL for a special service campaign to reprogram the Intelligent Clearance Sonar. As always, our service advisor Jeff Granzen managed the process seamlessly. In addition to Jeff being friendly and knowledgeable, the service department is spotless and the waiting area is comfortable and inviting. Being a Hendrick Lexus customer means first class service from the time you drive into the garage to the time you depart with a freshly washed and vacuumed car.

  Glenda Maciejewski
4 years ago
Very large dealer place is very nice very clean you're treated with respect and very very nice order soft drinks to take care of you and treat you right I have the car up there for you Nicole the car with you and then when you buy the car they have special people does electronic stuff the show you and teach you about all the electronics for the car very impressed I guess they have wheelchair entrance and restrooms

  Dnealchev Neal
4 years ago
I was working there for 4 years and I would still be there if I didn't get hit by a Trailblazer crossing the street from my house butt I wish I could get back into work butt I loved working there and I love the manufacturer that is Chevrolet and that is important because if you don't love what you do you won't be getting a job working for Rick Hendrick City Chevrolet

  Dorothy Williams
4 years ago
The greatest car place there is,. They make you feel so wonderful and comfortable,. And they're very very knowledgeable of their cars!! You can't go wrong with them.

  Crystal Ramseur
5 years ago
The Hendricks Lexus experience was wonderful. I was loyal to Toyota for 4 brand new cars. I have found an upgrade!

  Donna Elyea
5 years ago
Very happy with the service received & the way my car came out looking like new! Thank you to Jeff for taking good care of me!

  Michael M
4 years ago
Second and that would be my last negative interaction with Hendricks Automotive / Mercedes Benz dealer on Independence Blvd. I picked a car and was told to wait till it's out of prep shop. Then I was told that it was sold to someone else while in the shop! Waisted afternoon.

  [email protected] simple20
2 years ago
Hendrick automotive, is a great place to take the car you bought from there. The staff is courteous and very helpful when you have a issue with a car.

  Jim Ellington
5 years ago
An awesome place the place is spotless there's nothing on the they clean up everything and when we had our Lexus there week after we got back with our trade-in they had detailed Alexis that we had left rust our car there is great people are efficient fast smart and friendly is great dealership

  Jason Scott
6 years ago
The people in this organization made all the difference. Mr. Hendrick is very fortunate to have such a great staff of loyal individuals that are only concerned about taking care of a customer.

  Tony Thornton
5 years ago
Visited here over a month ago and still waiting on the parts to fix my car. They never follow up to tell you what is going on. This is the third time they have messed up service in my car. If this wasn't a warranty issue....I would not be there. Overpriced.