AAA - Ballantyne

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Barker
2 months ago
Had to wait over 2 weeks for an appointment for a state inspection (a solid 15 minute job), but I did this because I'm a AAA member and I (used to) respect the brand. I arrive to find out there's 4 cars ahead of me and an hour wait. That's not an appointment and it's insulting.I would gladly wait an hour for a walk in, but what is the point of an appointment? Never again. Lost a customer for life.

  Mary Salcedo
a month ago
International Driving Permit (IDP) - We were worried this might take forever, but we were done in under 10 min! We were directed to Lizzie (I think Membership Services), and she was so kind, quick, and helpful. We had filled out the application at home, but they also have them there. Once filled out, they put the information in, take your photo ($12 if you're not a AAA member), then put everything together so the only reason you have to wait would be for the ink from the stamps to dry. It's $20 for the permit, so for two people and photos plus tax, it was $65.74. The permit lasts for a year, and the earliest you can get it is 6 months out. Great experience, and again, Lizzie was awesome!

  Isaiah Reid
2 months ago
Best service ever! My right turn signal was not working and I took it for a peek to get fixed. A guy by the name Warren took us out to show us what was wrong and it turned out to simply be a light bulb change. He gave us some advice about the issue and put the fix on the house. Very kind and the service was quite fast. He did not try to over sell us but rather keep us informed about future issues.

  Beth McOwen
3 months ago
I drive across town to use this AAA repair. Warren is always helpful, concerned and responsive. The guys in the back do a great job. Everyone pleasant and helpful. Good at explaining options.

  N8than 888s
a month ago
Went for a state inspection and I was told I needed a new cabin air filter . They claimed it had a whole bunch of leaves in it. They Left it apart with a bunch of leaves that were from the area around. That's the first part of it and then they tried to charge me for a new air cabin filter which they didn't even replace.Not to mention I have taken my truck to get an oil change at another AAA location and one week later there was a sensor that went bad that had to get replaced through the dealership which they couldn't tell me exactly how it was broken it look like somebody had pulled on the wire.

  Garrett Ramskill
6 months ago
STAY AWAY IF YOU HATE GETTING SCAMMED!!!!!!!!!! Had brake pads, rotors, and calipers replaced on a 97 Camry. They charged me $1170. I was frustrated at spending 8 hours on the car myself with inadequate tools to make the problem even worse so I just threw it at a mechanic nearby to fix it and agreed to the price. I regret it deeply. I got the receipt after the job was done and was very shocked at the price for the parts. I payed $575 for parts that I could have gotten myself for about $184 no shipping, rounded to $200 with shipping and fees. I even gave them my new brake pads to use, but they didn't wanna use those for some reason. They said brake fluid got on the ones I installed on driver side, but they looked perfectly identical to the 2 brand new brake pads that I hadn't installed yet on the other side. Strange, that they would refuse appearingly fine items provided and then upcharge a more expensive set of pads with a 25% increased price tag. Compared to the parts I could have ordered personally, Rotors were triple price, calipers were $162 EACH, when I could get them for about $40 each (maybe I don't know certain things, but this seems sort of like a scam, based on what these items costed me with AAA). My father, who's been a vehicle expert as long as I've been alive, told me I should've only paid half of what I did. I would be very curious to know what ungodly costs they incur to obtain these parts. Unless they are putting NASCAR-quality products in my 26 year-old Camry, I can't imagine ANYTHING that would cause an increase that steep! And if they are, they lack discernment and vision for what the car needs. If they didn't, either they are ripping people off by taking advantage of their ignorance, etc., or they are charging prices and not asking questions of WHO sets the prices, no matter how it effects the community members.In any case, until my curiosity is sated by a business-side in-depth breakdown of every single cost associated with parts-acquisition, I can't trust them to touch my car again. They charge too much for what it's worth. You don't charge prices that high without something VERY costly behind the counter that they pass on to the customer. Or maybe they are just doing it because they can. Who knows? I could've gone down to Monroe to a trusted shop to get it fixed for half the price. Literally half. That's how much this place is willing to jack up the prices. Do yourself a favor and take your business elsewhere until they get a grip of their pricing strategy. I'll take this review down if/when I am satisfied with their answer for why a near 3x cost increase is warranted.EDIT: seems like I'm not the only one who's been taken advantage of at this place. Other reviews say the same thing. Doomsday vehicle reports all in red that all need replacing at "We have all the parts on hand, just sign away your bank account and we'll take care of it for ya."Service: Brakes

  Jiki
5 years ago
Arrived early for an appointment, but was able to get worked in. Received a thorough written assessment along with my oil change. Not the cheapest oil change in the business when you factor in the labor, but good service regardless.After trying to give me a description over the phone (I am not mechanically savvy), an employee even took a cell phone picture of issues with my car - of which I was unaware. Helped a lot.

  Nina Cassetta
6 months ago
I am so content with my experience with this AAA. Everyone was so kind, especially Warren. They really do take amazing care of their customers and are so personable. I will forever recommend this AAA. I am very grateful and appreciative of their services!

  Chris Mitchell
6 months ago
BEWARE OF AAA BALLANTYNE!My wife took her car to AAA in Ballantyne yesterday for an oil change and tire rotation. AAA will always do a "bumper to bumper" inspection regardless of your reason for being there, ostensibly for your "peace of mind" but the reality is they are looking for anything they can to increase your bill. They sent my wife their "Vehicle Inspection Report" stating there is an issue that required "urgent attention". The report said her car was in urgent need of brake pad and rotor replacement at a cost of nearly $500. They even sent a picture of the "worn out" rotor that I am quite certain was from somebody else's car. I am capable of replacing brake pads myself, done it dozens of times. I purchased new pads ($60) and got to work. Upon my inspection I found that the brake pads probably have another 15-20k miles before replacement is needed and the rotors are in pristine condition. Bottom line: AAA lied to my wife (I have photographic proof) and attempted to sell her a ton of expensive and completely unnecessary service and even got an attitude when she declined. Have to wonder if this would have happened had I brought the car in myself instead of my wife?

  D K
7 months ago
I don't really know much about cars and cost for labor but in my 12 years of going, I have never felt that I was being ripped off. There were a couple of guys there that I really liked and we would laugh and joke a lot but they're gone now so it makes me a little sad. The new people are nice and professional and if you have questions they are more than happy provide you with a clear explanation. I've had to use their shuttle service a few times which is a really nice option to have when you don't feel like waiting around.I remember bringing the car in without an appointment on my way to work one morning because one of my wipers stopped working and it was raining so that needed to be handled ASAP. One of the guys that's no longer there was working that morning, immediately took my keys and took my car to the back. Minutes later he came back and gave me my keys. I can't remember what the issue was but he told me and I walked up to the desk to pay, he waved his hand and said it was free because it was so minor. You don't get a lot of freebies these days so I really appreciated it.They need to put the vending machine back in the waiting area. I need my peanut M&Ms!

  Drew Chillcott
2 years ago
Very unhappy with all that happened, went to get a new starter for my car and it was replaced in a timely fashion and a job well done, however they had left my sun roof and driver side window down and my windows haven t worked in months if not years, he was very rude and insisted that my car came to the lot with the windows down and there is nothing he could do to fix it without having to charge me a large amount more. I pointed out there was finger prints on my window from what I think is the workers trying to pull my window back up after putting it down. It is to my understanding car places such as AAA have to open a window when they bring it into the shop, which is said reason for it being opened, however I m not too sure why they even touched my sun roof, i also saw oil marks and disgusting spotty dirty marks on my driver side door as well. And if all that wasn t enough they went through my car and were touching receipts that wasn t even from AAA. They will not fix it and told me if the windows are broken how did we put them down . I m not too sure but you do work at a mechanic shop and have tools to do so as I do not. The windows were up on arrival because they do not work. They put them down and they don t want to put labor and time into something they messed up. Poor business and inadequate customer service. Was also very angry about my door and how dirty they left it, oil fingerprints everywhere, even some of the cloth has changed color. Absolutely disgusted....Service: Engine repair

  David Mandel
9 months ago
Without a doubt I highly recommend the team here at AAA. They accommodated me with no appointment and instantly diagnosed the problem and fixed it. Customer service was phenomenal. The agent (Israel) is as good as they come and willing to help out with any issue while the shop was super busy. He is an asset to any company. Management was helpful while also preoccupied. I highly recommend coming here for any auto needs.

  Unk Unk
a year ago
I had a an alignment issue with my truck and I needed it fixed right away. AAA was amazing, I called them Wednesday and had an appointment the next day. The staff was super friendly and knowledgeable. I dropped the truck off in the morning and picked it up in the afternoon. The alignment was perfect, and my truck is lifted with large tires which makes aligning more challenging.Service: General repairs & maintenance

  Samuel Collins
4 months ago
Totally disappointed with the exorbitant price increase for a basic oil change service. $92, really!What s wrong with AAA all of a sudden?

  Nicholas Iftimie
a year ago
Had phenomenal work done at the AAA in Ballantyne and always recommend their services. They were extremely courteous throughout my visit and they took the extra time to ensure that I was pleased with their work. The technicians made quick work of a faulty fuel pump on my mustang. The front office (Jacob and team) were communicative and transparent throughout my visit and helped me schedule my next visit for an alignment. I don't take my car anywhere else.Services: Air & cabin filter replacement, General repairs & maintenance, Vehicle Inspection

  Adam Hartmann
a year ago
I would, and do, drive an extra half hour out of my way, and take time off of work, just so I can have Warren Turnipseed at the Ballantyne AAA location oversee my service. Warren is trustworthy, thorough and honest - three qualities that you can't always find in automotive repair environments. When Warren tells you something needs done, it does, and he will seek every discount in the name of good service. If Warren tells you it's good, that your car is fine, you can believe that too. Kudos to the professionals at Ballantyne AAA, and especially a shout out to my trusted pal Warren, who sets my mind at ease regarding my beloved Audi Q5. I wish they were all like him.Service: Brakes

  K Owens
11 months ago
My experience with AAA - Ballantyne's Car Care Center was exceptional. The staff were friendly and attentive and respectful of my time. They were able to identify the issue that I had been experiencing with my car and provided me with the guidance to resolve it. A+++ Thank you!Service: Auto engine diagnosticService: Auto engine diagnostic

  Alexandra Lee
a year ago
I am overjoyed with the exceptional service Warren provided me with getting my F 150 Oil change and maintenance check. Himself and his team were fair and honest. I never experienced such 10 star service while getting my vehicle worked on. Highly recommend this shop if you are looking for efficient, quality and honest people to work on your vehicle!Service: Oil change

  Samantha
a year ago
AAA in Ballantyne is the best! Everyone that I've spoken to there is extremely professional and friendly. Warren in particular has always made every experience great. He takes the time to explain everything to me and I always feel like I'm in good hands. Overall great prices, service, and experience time after time.Services: Tires, Auto brake repair, Tire rotations, Wheel alignment, Air conditioning, Vehicle safety inspection, Auto brake replacement, Oil changeServices: Tires, Auto brake repair, Tire rotations, Wheel alignment, Air conditioning, Vehicle safety inspection, Auto brake replacement, Oil change

  Laura Richards
a year ago
The team at AAA, specifically Warren & Dave along with Alex (technician), were wonderful in trouble-shooting and fixing the problems my daughter was having with her car! They are very trustworthy and kept me informed throughout the multi-day fix. I highly recommend them and will continue to use them for car repairs. They even took time to give a little "car responsibility" talk to my teenager so she was aware of things to look out for with her car! They went above and beyond!Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Brakes, Oil change

  Penny Shelton
11 months ago
Bad experience! Went to this AAA because I am a AAA member. Tire pressure was low. Asked the guy at the desk if they could check the tire for obstructions and put air in tire. He said they where booked up for the day and could only put air in the tire. He also suggested I go to Discount Tire down the road. Really! Send your business to another company!! Going to Discount Tire was a huge mistake. They where also extremely busy and don't listen to what customers need!! So you wait in line for nothing to get done!!

  Millard Lee
a year ago
Brought my truck in for state inspection, front brake work, and rotation of tires. AAA did a great job. Turnaround time was quick. My service advisor was very knowledgeable and responsive to my questions and needs. Great experience.

  Steven Visserman
a year ago
AAA Ballantyne is AWESOME!! They gave me FREE SERVICE!My car was having battery / electrical issues. I took it to one mechanic to put in a new battery but he said he couldn't fix the alternator. I took it to Firestone to fix the alternator and $700 later they said they couldn't fix the wiring harness because they didn't have a wiring diagram for my car. So I took it to AAA Ballantyne and Dave had his expert mechanic look at it. I needed to get it fixed immediately or leave it for a week because of my work situation. Within 5 minutes Dave confirmed there was a wiring harness missing but that I could drive it back home 100 miles away without any problems. He did all this for FREE! And he was right!! We drove the car back to Winston-Salem without any problems, and we are going to contact AAA here and have them repair the wiring harness.My car died on highway 485 in a very dangerous place and it took me 24 hours to get it towed after working with four different tow companies and DOT. Then it took three different mechanics to get the right answer. It seems like nobody wants to do the difficult things, but two companies really came through for me Dellinger Towing had my car towed in 5 minutes, and AAA Ballantyne gave me the answer I needed within 5 minutes. These are the people you want to work with when it matters!!

  Jody Edwards
a year ago
Just had to share this. A very good friend of mine took her 2018 Hyundai with only 38,000 miles on it in for an oil change and tire rotation last week. She is an older single lady with a very limited income. They scared/convinced her that she needed a fuel injector cleaning, a complete radiator flush, new brake pads as well as new rotors, and a myriad of other services that she absolutely did not need at only 38,000 miles. Her total bill come out to around $1,100!!!! The services she really needed should have cost no more than $150 at the end of the day. Shame on you AAA Car Care in Ballantyne for your predatory sales practices on an unknowing older individual!! I will be sharing this post on all social media to everyone in the Ballantyne/South Charlotte area and urge them to boycott your business!! Such an absolute disgrace you are to the local business community!! EVERYONE BEWARE!!

  Lawrence Dorfman
6 months ago
Great service and qualified staff but a bit costly!A-INSPECTIONB-TUNE UPC-REMOVE-REPLACE VALVE COVERFor now offering car service at N/CHONESTLY getting better and better!.Truly getting better and better Cross the board.Still fabulous and treats all customers fairly across the board. They are getting better each time that I go there

  Bob J
a year ago
The staff were professional and courteous. The repair went well. The price was reasonable. The only problem was when I picked the the car up just before closing, in the pouring rain, it was drivable, but the check engine light was still on and the customer interface had a warning to check the traction system. I would have expected this to have been addressed before the car was turned back over to the customer! I had to get home in the pouring rain and wait until the next day to check in out. There were two error codes regarding the air flow and the air temperature. Checking under the hood, I found that there was a plug to the mass flow control box which was unplugged. I reconnected the plug and reset the OBD II Code checker, started the car and the check engine light was off and the traction warning message was gone.To me, this was something that a more thorough review of the engine compartment would have found and why the car was said to be ready when the check engine light was still on, is beyond me.See Attached photo.Service: Engine repair

  carolyn
2 years ago
I love the service I get from one of the gentlemen who works the Car Care desk there. He's always so helpful, friendly, professional, and in my mind, goes above and beyond my expectations. I'm always happy when I get him to check me in/out. And I've never had any issue with the service this location provides me. They do a good job of letting me know how long it will take and pretty much meet their estimates.Service: Oil change

  Jeff Holcomb
4 weeks ago
Great staff. Got my international driver's permit.

  Sari Simonich
3 years ago
I couldn't recommend these guys enough! From start to finish, the guys at the Ballantyne AAA were awesome (Brandon and Warren)! They were incredibly sincere, prompt, reasonable. I had no ride to come and get my car after it was towed and they arranged a Lyft for me. My repairs were done so quickly! Fantastic customer service. They also have done a good job to social distance with hand sanitizing station and area blocked off! Very pleased!

  Mike Barr
a year ago
Made an appointment for service. They were expecting me. First time using the AAA car service. Been a member of AAA for 25 years. Service people were friendly and efficient. They met my expectations.Service: Vehicle InspectionService: Vehicle Inspection