Hendrick Kia Service of Cary

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack Deinhart
3 months ago
Consistently terrible customer experience over multiple months. I had a car whose engine broke down but was covered under a recall and took it here for service. The amount of times I had to call and aggressively pester for any sort of updates on when the car was even going to be diagnosed was ridiculous. And then more so to get any sort of updates on when it was going to be fixed and how to get a rental car through the dealership as they stated they would provide. This entire process took multiple months of me calling multiple times a week and getting no response from my assigned service rep.After the install finally takes place there are some issues with how the car is running so I take it back there hoping it was just the one case manager who was unresponsive, but that was not the case. It was the same story with the second different person I worked with. They seemed to never be in the office or available to be reached, but if you got stern and insisted you were going to stay on the line as long as necessary until you talk to someone they would magically become available within a minute or two.No one would ever return my calls no matter how many times they said they would leave an urgent message to immediately call me back, except when they discovered that we needed new brakes and then they called me two or three times a day for a few days when they saw the opportunity to get money out of me. And even then, the quote they had for brake replacement was over twice the cost at other repair shops.None of the case managers seem to even work there by how impossible it is to get a hold of anyone and get a simple sentence of information on what is happening with your vehicle.

  Ashley Tremper
3 months ago
Always a great experience with the service department. John Sullivan has been extremely helpful to work with. Always a pleasant experience from scheduling to quick turn around service time.

  Gary Bulduc
5 months ago
I had to stop in quickly for tire inflation. I had injured my back and could not get out of vehicle.John Sullivan was on it immediately and had a tech inflate all tires. Great service Thanks.

  Zachary Hartman
11 months ago
Trevin was awesome and extremely helpful. Got me in and out and In the car I wanted at a reasonable price 10/10 would recommend

  Alexsandra Johnson
10 months ago
John Sullivan is an asset to the team. He is sincere in his approach and that's just not common nowadays so I appreciate his "above & beyond" customer service. There was an issue with my car and it wasn't being detected in the scan thing they do. He never gave up until it was finally fixed. They had an idea what it was but I said no, then we got confirmation that he was correct. I will be going here from now on. Thank you John and team!

  Mary Piekulski
11 months ago
The service manager, John, got us in quick due to a last minute emergency (engine was overheating and leaking coolant). We are a one-car family so he also secured us a rental. Car was fixed within a week despite them being completely booked and understaffed. Everyone we ve dealt with in the service dept has been great to work with.

  Emerson Giron
3 months ago
I recently stoped in and received mechanical advice by Luis santin he was very informative about everything best customer service I ve ever Received

  Kristina Palmer
4 months ago
Thank you Tammy for taking care of my vehicles services and needs. She is always attentive and willing to help.

  Topper Mark
4 months ago
Everyone at this Kia Service has been great to work with. The staff has done a great job.

  Elizabeth Munley
a year ago
10+ Satisfied and Excellence does not begin to express how supremely wonderful my experience has been with Hendrick Kia or Cary!! Specifically John Sullivan and Jasmine Irwin. My Engine issue was significant and these 2 and Hendrick Kia treated me with the upmost care, concern and Transparency. They worked with Kia Warranty and Kia directly to come up with a Solid workable, Fair plan that made sense for all involved. Car Issues are never easy and dealing with a dealership has never been this smooth for myself and my family. These 2 represent what I think Mr Hendrick and the Kia would want to project to any Potential and existing Kia customer. Thank you for making this a great experience thus far and hassle free. ELMServices: Transmission, Auto engine diagnostic, Oil change

  Shannon Hall
a year ago
On August 24, 2022 I took my Kia in for a scheduled oil change. I mentioned that I had had recently had a flat tire and after it was fixed my car had a vibration at high speeds and I thought I needed a new tire. They suggested that I most likely needed to have my tires balanced.Two hours later I was on my way, only to realize within a few miles that the vibration was now a full wobble. I immediately turned around and went back to the shop. Two more hours and I was told that my car had "thrown a weight" and they had redone the tire balancing and my car was ready to go.Again, it quickly became obvious that the problem was still not resolved. I grabbed some lunch before heading back, as I had now spent 4 hours at the dealership. This time when I went back they balanced my tires on the machine at the dealership across the street, in case the machine was the issue. When that didn't solve the issue they told me it was a suspension problem or bent tire arm and I would need to come in another day to have that checked.Luckily, the tech decided to pull tires off another Kia and test drive my car with a new set of tires. The problem disappeared, eliminating the suspicion of a suspension or tire arm problem. I was then told that I need a complete set of new tires as mine were worn out. I explained that I had purchased new 70,000 mile tires from them almost a year ago to the day. They seemed surprised to hear this, and then suggested that my alignment was off and the tires were prematurely worn. At this point I had been at the dealership for 9 hours, had to take the day of work, had been repeatedly given the run around, and the original problem had been made worse. I was told they would refund the cost of the tire balancing as this service was not the problem as they had thought. An appointment was made to come back in two weeks.My husband took the car in today for the follow up appointment and was told the problem was the tire with the flat repair from months ago. Just one tire needs to be replaced as the others are not worn, although they tried to sell him 3 unneeded tires so they "matched". My husband declined, asked them to remove my car from the rack, and is currently getting the 1 tire from another shop. He also reminded them they failed to refund the original charges for the tire balancing.I will not be using the Kia Hendricks for any future car repairs, nor would I recommend them. In addition to an utter lack of competence, they wasted an entire day of my time without apology, disregarded what I had to say about my experience with the vehicle, tried to sell me unnecessary services and parts, forgot to process my refund, and did not exhibit integrity during our interactions. You would be better off finding another shop for your car repairs.Services: Tires, Steering & suspension repair, Oil change

  Shannon Griffith
2 years ago
I am incredibly impressed with the service at Hendrick Kia! Ariel Wall and Scott Tielemans are the best team that I have ever worked with in a service department at a dealership. They always make sure that I am totally satisfied and on the last visit made sure that my issue was corrected. I would recommend them to anyone and will continue to go there to have my work done!! They are a HUGE asset to the Hendrick family!!!Services: Wheel alignment, Oil change

  Kenneth Fulford
2 years ago
Wasn't happy with their service. Brought car in for diagnosis. 8:15 appt. Didn't even call until 3:00pm to let me know. Disable my brake lights so couldn't drive vehicle. Had to order part. Took 5 days to fix. Had to rent a vehicle for that long only for a few hours to fix. Part was a day late and they fix the problem in a few hours. Service person Christian was the only person that seemed to be helpful. Certainty not the service manager Dory she is not a customer service person at all. Had to call the corporate number to get some answers. They seem to do more up sales than try and fix the problem that you came there for. I like Kia's products, but this experience may change my mind. Will not be going back to the Cary location for service or sales.

  Rita Cubbage
2 years ago
Big airy drive-in area to drop your car off. But you have to go into a small area with 4 service persons working to do "business". No one wore masks at any time that I was there, both for drop off and pick up, even though there was a mask mandate for indoor areas in effect for the Town of Cary. This made me very uncomfortable and I decided to stay outdoors and walk until my car was done.Services: Tires, Oil change

  Tammi Foular
4 months ago
Thank you Jasmine for taking care of my son's car. Crisis averted!

  Jeffrey DiCarlo
a year ago
Everyone is always polite here. I've bought 6 cards from here. People ask if my house is a Kia dealership I have so many and service is always on point.

  Erin Kane
a year ago
They wanted to charge me $180 for what cost me $10 on Amazon and a quick look at a YouTube video to replace my door handle. Not cool.

  shashidhar challa
a month ago
Excellent service John Sullivan

  Walt H
2 years ago
Needed warranty work done and needed it done on a weekend. They were able to accommodate our schedule and get the work done on time.

  William Quinn
2 years ago
Big Shout Out to WillWill was a true professional, answered my questions and treated me like a valued customer.I will surely bring back my vehicle when it needs anything.THANK YOU WILLService: Oil change

  Steven Knott
a year ago
Very friendly and professional. Took good care of the car.Service: Oil changeService: Oil change

  ILYA Kovalyov
9 months ago
Great place, very friendly and professional. Not perfect but very good!

  Russell Barbour
2 years ago
Brent, the service advisor who assisted me, went far past above and beyond to help out.Thanks again for your kindness and generosity!!!

  Paul Yager
2 years ago
Had my software update recall done very quickly and efficiently.

  Lisa Dorton
3 years ago
It took 3hours to get my oil changed and tires rotated was not happy with the service today

  Brett Rosman
2 years ago
My salesperson was Alvin. He was/is extremely knowledgeable and helpful!

  Badboy Vett
2 years ago
Scott did a awesome job with my car fixing the problem and getting it back to me thanks Scott

  Clay Porter
3 years ago
Service team is courteous and fully explained what warranty repair needed to be done

  Carlos Alberto Hermida Bola�os
3 years ago
Paolo Morales the best sales representative!

  Ultimatum
3 years ago
Worst service pleace ever!