Audi Cary Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Matthews
6 months ago
The worst car service experience for the past 5 years. I ve had numerous instances where they forgot to do things they charged me for, including a new battery that wasn t put in and an oil change that was never done on a service. When I found out the battery had not been changed after I had paid for it, no apology, no explanation. This week, I just called to see why after a service and oil change, my car needed more oil 3 days later (it s not leaking oil either), no response. They also sold me a defective tire that blew up on the highway less than a week after I bought a new set. They refused to take responsibility and I had to fight to get the tire replaced under the warranty. Besides all that, I have witnessed them constantly upsell customers and take advantage of their lack of car knowledge to push needless service. When they ve tried to push needless services on me and I called it out, they sheepishly move on to another topic. The experience with Audi Cary has been so insanely bad. I really like Audis so not having a reliable dealer or service department in the area is a bummer.

  Brian Leone
8 months ago
Brought my mom s Q3 in for an inspection today. These guys were the best from start to finish. Super friendly, promptly got the car in and had it finished in under an hour. When we picked it up, they went over the results with us, explained that they adjusted the tires since they were overinflated, and retuned the car washed and vacuumed. Super fair pricing as well.Huge thank you to the team here. Every service department should aspire to run like this.

  Ronald Wilkes
2 months ago
The service was quick and easy, Reggie, the Service Rep provided excellent customer service and kept me informed throughout the process.

  Adam Orentlicher
9 months ago
BEWARE:From Audi Cary's website: "Dealership Service Advantages Price is equal or less than independent service shops"They charged me $275.28 + $19.69 supplies + a $2.06 'electronic document storage' charge for an oil change. $297.03. For a standard oil change. PLUS state/local tax. Over $300 for a standard oil change.And, when I approached the service advisor on it - he informed me that's what they charged. When I informed the cashier I was writing a negative review about this situation, she ignored me and processed my credit card.AVOID at all costs for regular maintenance. Warranty service only.Service: Oil change

  George Adams
10 months ago
Audi always has good service staff. Toss up between Cary and Raleigh. Recommend booking services early.

  Amrish Patel
2 years ago
I can t thank enough Audi Cary service department. I have always been greeted with smile. They have listened and taken care of all the issues. I have owned different make and models of the car before but I haven t had this kind of great experience ever before at any other dealership. I highly recommend Audi Cary to everyone. Thanks again for everything!

  Steven Squires
a year ago
I cannot say enough about the service department at Audi. Justin went above and beyond to coordinate with an outside vendor to complete a complicated repair quickly and efficiently. Very pleased and thankful for their swift action to help me get back on the road in no time.Service: ElectricalService: Electrical

  Tom Gill
5 months ago
I received very good support.

  Sue Weems
2 years ago
They work hard to give 5 star service!!!

  Johana Bautista
3 years ago
Amazing! Straight to the point and work around what is best for you.

  dukeloc
2 years ago
Over priced labor for not fixing the issue.