F & F Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samuel Reyes
2 months ago
Monday Feb 19, 2024 I was driving on smith level road towards carrboro when drove over something and got a flat tire with my family in the vehicle I tried to go to Chapel Hill tire but they close at 4:00 then I reviewed F&F automotive and they close at 5:30 I arrive around 4:40 and I greet the person in the front desk white gentleman and explain what had happened. He said they only do appointments only which I understand, but I asked him if he could just take a look at it for me. He said he needed to get the guys wrapped up because it was almost closing time which I understood that then what was pretty messed up was when I asked if I could at least get some air on my tire to get me to another place or so my tire wouldn t get damaged driving it on a flat he said no but he offered to give me one dollar to get some air from a gas station money is was not the problem I could ve paid him double to get my tire fixed but the way he said that he could give me one dollar is not even professional I ve seen reviews here where it might be the same guy at the front desk not a very professional look my friend will definitely not recommend this place went to another place down the street. They said the tire was pretty much done for since it was driven on a flat, but they offered to switch my rim for the spare tire when finished I asked how much I owed them they said no charge I was shocked to hear that when moments ago I was just turned down for just air on my tire thanks MEINEKE in carrboro

  Leopold Stotch
a month ago
Dropping my car off was quick, and picking it up was easy. The man at the front desk went over the itemized receipt and then pointed out small things he noticed with my car, showing me he actually took the time to look at my vehicle instead of simply doing the maintenance as fast as possible to get to the next vehicle.

  Serena Hibbard
5 months ago
I m new to the area and realized you can t get a diagnostic for free around here and Advance Auto does not count in the eyes of your typical auto shop in this area. Be prepared to pay $200ish, as I did at a nearby auto shop just for some pictures and a spectacular report of all the reasons why your 2010 Toyota Corolla is failing you . I feel good knowing that there is one honest mechanic in Carrboro/Chapel Hill! After getting quoted an astronomical amount for a rodent repair, I decided to go to F&F Automotive. They proved to be mindful that there are other ways to repair 2010 vehicles without abusing customers with absurd costs. It s hard finding a mechanic you can trust. I trust F & F Automotive.Services: Transmission, Electrical repair

  Erik MacIntosh
9 months ago
We've trusted F&F to service our cars for more than a decade and have always been happy with the service. The prices reasonable and they won't try to talk you into any extra work. In fact, they've saved us money a few times with their honesty about parts still having more life in them when we expect them to be due for replacement.

  Chris Kubica
4 months ago
Michael is amazing. He is highly skilled, honest, works quickly and is very communicative...everything you hope for in your auto service person. I will be back, sir! <3

  rico houston
3 weeks ago
The mechanic doesnt want to work on a 2002 Mitsubishi Montero because he considers it a "rare car".There is literally nothing rare about a Mitsubishi Montero.

  Michael Shavel
7 months ago
The person at the front desk is rude, snippy and condescending. I have had my car serviced here several times (The mechanics are great) and each time I tell myself I am not going back again. This is purely because of the front desk guy. I have nothing but good exchanges with the mechanics. I hope each time I go he (front desk guy) will be civil (or not there) but neither is true. He's better if the conversation is short and you follow his suggestion to the letter, but if you question anything he gets very snippy, very fast. I called today to make an appt to have my suspension looked at. He said bring the car in the night before or first thing in the morning before 8. I told him I can't do either but I could bring it around 10am, and asked if that would be ok. He said "How do you expect us to fix your car if you can't bring it here?!". Not the kindest of responses and even less so with the exasperation in his voice when he said it. I have reached my limit with this prima donna. Luckily there many other fine places to get your car serviced in Chapel HIll. If you also are looking for alternatives, try Chapel Hill Tire or Lloyds. I very rarely leave negative reviews because I realize people and businesses have bad days. But this place has used up several innings of 3 strikes. They are out.

  Mark Collier
8 months ago
F&F fixed my oil leak. I thought I was going to have to get rid of my vehicle. They fixed it for a very low price. Michael gives alot of good advice .He is very good at explaining things. The mechanics are awesome.

  Christy Marie
a year ago
Upgrading my review to 5 stars. I've continued to use their services and am always impressed with them. They always get in my quickly and provide excellent service. Highly recommend!(Previous review) I just relocated to the area and wandered in looking for a place to take my car for inspection. They were super friendly and helpful in getting me set up with an appt and then clearly communicated what needed to be fixed. My issue had to be taken care of elsewhere, but they told me not to worry about making a follow-up appt once I had the issue taken care of - just to let them know it was done and they would squeeze in the re-inspection. That worked out great. I'll certainly plan to use them for future maintenance!Services: Battery, Oil change

  cristina ceriani
2 years ago
The best mechanic in the area! The best mechanic I have ever had in US and abroad.Years ago, I firstly asked him a quote for an expensive maintenance (timing and drive belt etc.), their price was almost half of other mechanics in the area! Most of the mechanics in the area will overcharging you and suggest unnecessary services, Michael will never do it! The most honest in the area. You will never pay for something that is not necessary to you.I trusted Michael from the beginning, and He and His team always took great care of my car. They are serious, professional, genuine, always rapid to do the job and available to explain everything!5 stars in review are not enough to rating them! They deserve 5+Services: General repairs & maintenance, Vehicle Inspection, Auto battery maintenance, Air conditioning, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Alicia Roskind Dearing
a year ago
My dad has been going here for years and always felt they were trustworthy. This last visit we felt like they were trying to get as much work out of us as possible.First, I made an appointment for a state inspection only. Dropped the keys off, marked it on the card state inspection and then the next day he calls confused on what we wanted done but went ahead and changed the oil. My husband knows how to change the oil so we would never have asked for that. He said we had about $800 worth of work we needed that was pretty pressing, but could get us in next day. We were about to leave for the holidays so went ahead and got it done. When we went to get our license plate they said we didn t need an inspection because we were registering an out of state vehicle and the first year the inspection is waived (being from NC originally we didn t know that), and that the inspection place should have told us that. Super disappointing and now questioning whether we even needed all the work we had done. Hopefully that s just a one off experience for us because we like to support the small guy.

  Christopher Peters
9 months ago
I have been a "semi" customer for years. I say semi as I prefer to do my own work when possible, and they always fix MY screwups. They have great pricing and quality work always. They are my only recommendation to anyone who needs work done.

  Tom Viemont
2 years ago
I've used F&F for several years and I won't change unless I move away. The staff has been very helpful and professional in their interactions with me. I first brought a car there 5 years ago for a second opinion. Another shop said I needed a $1500 AC service. F&F said the first shop wasn't presenting all the options and was able to achieve the same results much less expensively. I fully trust F&F and you should, too!Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Air conditioning, Oil change

  Heba Salama
5 years ago
My father has been going to F&F for 15+ years- the former owner was an older gentleman, and he was the most fair and honest business person we have encountered. We have taken many of our cars there now as well. His son has now taken over, and clearly keeps his father s mission in mind:Fair Pricing, honest estimates, and great work.I came on here to review them, not only to review the great work I have had, as well as my family, but also because my father has a very thick accent, and we have never been treated anything but kind & fair by this business. I was sad to see some negative reviews, and was glad I came on to discuss our experience with them for more than 15 years as a family.They sometimes charge such a fair price that I have felt guilty! The work is always done right and on time- and we have even referred friends to them. I believe this family has carried on a great business for this many years by just doing the right thing, and treating people the way they would want to be treated themselves. We have purchased tires, many repairs, batteries, full car part replacements (that they ve ordered new from the manufacturer for us) and have had nothing but A+ service. Give them a chance, you won t be sorry!

  Terri Allen
4 years ago
F&F Auto is Great! I won't take my car anywhere else. They provide fast and reliable service. They are straight forward and honest, and the prices are extremely reasonable. I keep coming back to F&F auto because of they have handled all of my car and tire problems with utmost professionalism and they always provide quality work. I highly recommend their services.

  Diana Hamer
a year ago
This was my first visit to F & F Automotive. They were very quick to get my car in and had the repairs completed in one day. Very professional, friendly and affordable. Thank you for a great experience.Service: BrakesService: Brakes

  J. O'B
8 years ago
We used to live in Chapel Hill and took all of our cars to F&F for repairs. Cleave was always fantastic, honest and reliable. Moved away 10 yrs ago but recently was in the area on vacation and needed some work done on our van. They were exceedingly helpful. Replaced water pump and serpentine belt same day. Service was spectacular and the price VERY reasonable. We could have been fleeced in the cost but once again they were very honest. Without a doubt F&F provided the best service I've ever had for automotive repairs. Highly recommend to anyone in need of service. Thanks again.

  Michael Neiswender
2 years ago
Mike is the best mechanic I know and probably the best one I've ever had anywhere. Between myself, my wife and our kids we've got at least 5 cars in regular rotation and he takes care of everything with expertise and helpfulness. He's also very fairly priced, doesn't recommend needless work, and on the rare occasions we've had a follow-up to resolve something not quite perfect after a visit it's no question and no charge.

  aleesa ann sanfilippo
8 months ago
i have been going here for many years (and several vehicle changes!) and they are always so kind and professional. my only complaint is the parking lot is so small, but that is also because i'm not good at parking in the first place :)

  shirley kendrick
a year ago
Considering different shops, reading reviews.This shop stays on top of combatting negative comments.I guess if I want to use a perfect Auto Shop, then this is the one!It just seems they are inundated with imperfect or non-existent customers. I just hate whiny customers, I only want the truth, right?I was wondering if there is "no record' of a client or a transaction or service record...is it possible it wasn't accounted for in financial statements?I see that type of denial in several Auto Shop review responses.I think customers also have amnesia.I hope I don't become a whiny, amnesiac with a car problem.I guess if I do I would probably forget who did the work and that I had to leave my car broke down on the side of the road and walk home.

  Nick Carrboro
2 years ago
Most impolite mechanic we have ever met, and we met some! Just read his answers on the one-star reviews and you know.One top, we were completely unsatisfied. It was hearable that the mirror for the high beam doesn't work but they exchanged the lamp instead. In the end they recognized that it was the mirror but couldn't fix it. So they charged us $180 for repairing nothing and a diagnosis I gave them beforehand.Go somewhere else if you don't want to get yelled at. Wrong world there!

  Xiaolu Pan
4 years ago
So I was having a car accident and the engine light was on. I tow my car to the shop. The owners and everyone else are super helpful. They are so responsible and makes extra miles to help me. They are so responsive and reply every email asap. They only charge me when they think it's fair but no more.They have an awesome service here. They are very good citizen.Besides, everyone recommends this place, for the good people and for their good mechanist.You know what you do when you have problem with your Subaru then!

  Gregg Webster
9 months ago
Knowledgeable mechanics that only suggest repairs for what is needed. Work is top notch in my experience there. I trust F&F with my vehicle care.

  Cliff Chafin
4 years ago
The shops in CH/Carrboro have been infamous for a long time for overcharging, sloppy and unnecessary work. I think this is because of the large student population with parental credit cards. Once nearby place actually gave me my car back without the air intake manifold then acted like this was a minor oversight.F&F was suggested to me and I have been using them for a while. Don't expect to be waited on like a prince and have your feeling validated. These are serious and honest mechanics some some waiting room fluffs.I knew I had found the right place when they gave me overall assessments of my vehicle including what I should consider sooner versus later down the road. It had been a long time since someone looked carefully enough to do this for me.The most important quality of a mechanic is honesty. If you don't have that, they can pull anything. This said, they are not going to put up with a lot of attitude before they send you packing. You should be grateful for a business like this and show it.

  Cody Woolverton
3 years ago
Fair price and quality of work was great. They gave me a call to update me with issues they had run into that slowed the repair process. In doing that they also explained how they we're fixing it explained any and all additional charges I had for the service. As a car guy myself who at the end of the day would rather do my own work, I was very happy with how they handle their work and the service they did.

  Laurie Weller
6 years ago
I went in for an estimate on my vehicle and was told that estimates are free. When I picked up my vehicle, I told him that I needed to talk with my husband first and then would make an appointment. He then charged me for the estimate that I was told was free. I did not go back to him since he lied and deceived me about an estimate, how was I going to trust him on other things. I need a mechanic that is upfront honest and trustworthy which F&F is not.If you charge people then you need to let them know about it upfront not after the fact. Yes I was going to return but after you made me pay for a free estimate, I didn't trust you anymore. Now you are just grasping to look good for others, I never threw trash out of my car. I do not litter!!

  Billy Murphy
2 years ago
Great group of guys who are very honest and provide great service. Mike always takes the time to thoroughly explain all recommended services and charges no matter how busy he is. Before finding F&F I went to another local shop that would drastically overcharge and recommend uncessary services without fully explaining why they were needed. I highly recommend F&F to anyone living in the CH/Carrboro area!

  Kenan Courtney
6 years ago
I went here today to get my oil changed and to have my tires inspected/ rotated. The oil change was the cheapest I have ever had to pay at any location by far. I also received two new tires at a good price. The best part of my experience was the service. Their new owner seems to be more concerned with making an impression and building a reputation than making a buck. Definitely recommend!

  Pablo P.
5 months ago
I'm a new client and today it was my second time going there. They are winning my trust and I will continue going to the shop.

  Pete Gamble
5 months ago
Good people, quality work, fair prices, locally owned and in business since 1962!Services: Tires, General repairs & maintenance, Vehicle Inspection, Brakes, Oil changeServices: Tires, General repairs & maintenance, Vehicle Inspection, Brakes, Oil change