Modern Collision Center of Burlington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wendy Johnson
2 months ago
Been waiting forever a for simple bumper and tailgate new and no communication and will not return calls. Never using them again

  Tasha Dawson
a year ago
Horrible Customer Service. I wrecked my 2023 Tahoe purchased 10/29.2022 , on December 2nd, 2022 after hitting an industrial ladder that fell off another vehicle on the interstate 1 hour before I hit it that had not been cleared off the road. I had my Tahoe towed to Modern Collision Center of Burlington as I purchased the vehicle from Modern Chevrolet. At the time, I was unaware that the two businesses are 2 separate entities. While my experience at Modern Chevrolet has been excellent, I cannot and will not say the same about the body shop. It has been 6 months and I still do not have my vehicle back. I understand the supply chain shortage and timing issues. However the lack of service and communication has been detrimental and extremely stressful. I called "Andrea", who handles the claim on December 3rd to give her my information and let her know I had it towed to them the day prior. After inquiring about a suggestive timeframe for repairs I was told she would not be able to look at it for an estimate for at least 3 weeks due to employee shortages and employees trying to get their vacation times in before the end of the year. The second week in January I called back after not received any communication.Still no one had looked at it. Her response " I hope to get to it this week, I am so overwhelmed." I had to downgrade my rental vehicle covered by insurance 3 different times which ran out while waiting. While I was provided a "loaner car" by the body shop until repairs could be made the "loaner car had such a malodorous scent from being smoked in that I had to roll all the windows down to keep my 2 small children from vomiting in the car. The "loaner" also apparently has a faulty tire monitor sensor that I was told by "Andrea" to ignore and is due for an oil change as well. In the mean time, at my request my vehicle was taken to the business that installed my 3 inch lift, new tires, and wheels for repair while Modern Collision awaited parts. My service person at the other business had similar issues with communication with emails and phone calls and so my Tahoe sat with no service for another 3-4 weeks because the associate at modern collision over the repairs (Andrea) had not given the purchase order number or permission to purchase the parts needed to repair. I returned in person, which seems to be the only way to get a response and effectively communicate to find that she was still not back from lunch at 4:30 and was on lunch when I called at 2:30 and no one could seem to locate her. Another gentleman assisted me, and had to contact her on her personal number to get the ok, needless to say the "lift business" had to ask for the PO gain today. The tahoe needed to be towed back to modern today, associate at the lift business has again not been able to get anyone on the phone. I went by again at 3:30 and Andrea answered the phone for another person who then put me on to speak with her. She said she would call my "lift guy" and get him the PO, but that she would be unable to get the tahoe towed today and would have it there in the morning. Keep in mind this is 2 hours before they close and the other business is approximately 40 minutes away.In addition to this, my husband and I went together last week to check on the progress and she said it would be 43 hours of labor which you would think being almost 6 months ago would speed up the urgency to take care of your customers. Then after doing some calculations on her computer, she (Andra) informed me that it was more like 3-3.5 weeks of labor(time wise) and that's not counting paint and the windshield that apparently she forgot about and has not been ordered. When you are making monthly payments for a vehicle you cant drive due to procrastination and lack of customer service and urgency, bite your tongue and wait some more...........................Services: Painting, Body & Trim, Welding

  Karol Brown-Shoffner
a year ago
Climate friendly place of business. Especially, given it was extremely warm outside when I arrived this morning. Very helpful and accommodating Staff. Thanks for the ride to Enterprise Rental Center, Hunter

  Lucina Lucy
2 years ago
I wouldn t recommend leaving your car here because they take too much time fixing them or they don t fix the cars well either they leave tons of scratches.

  Richard Metz
2 years ago
They were fast and efficient. The quality of their craftsmanship was excellent

  Chyna Dej
a year ago
Horrible customer service for the collision center