Precision International

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lindsey Klein
3 weeks ago
I have been taking my 2007 Honda CR-V to Precision International since I moved to Asheville 11 years ago. They have always spoke to me with respect and help educate me about the problems with my vehicle. They are very communicative and kind and do great work. I will recommend them every time. Also, letting me use a loaner vehicle is like the cherry on top of the Sunday.

  Vicky Smart
a month ago
I was having trouble with my Fiat Abarth 500.. going from place to place to get help. I was referred to Precision International and they were wonderful. Sadly my car did need a lot of work done.. but they got the job done, loaned me a car to drive at no extra cost for a week... but mostly they were kind, did not talk down to me, explained everything they were doing and why. Andy was wonderful and I will definitely give them 5 stars for their service.

  Vanessa Weichberger
a month ago
If you are looking for an auto shop to fix your car this shop is it! These guys are extremely efficient and very knowledgeable. They are a shop of true service in an era where real service is almost non existent. If there is a way to fix your car on a budget they are the guys who can figure that out. They are top notch techs. In fact they were better for our Audi than the many Audi dealers we went to. Amazing communication and super tech savvy with an itemized list of suggested fixes you receive right to your text box on your cellphone that you can approve or decline. You can pay via their platform through text and just show up to pick up your car although you ll want to stay and chat awhile because the staff are all so personable. Did I mention turn around time is fantastic!

  Joel Allison
a month ago
Awesome service. Great communication, quick turnaround. I will definitely be returning. Thank you to Steve and the mechanic were able to get my car back to me in great working condition.

  Reuben Hollifield
4 months ago
I do most of the work on my Honda myself, but when it's a complicated or difficult job, I take my car to Precision International.They have always provided me with quick and professional auto maintenance and service. Their prices may not be the cheapest in town, but I wholeheartedly trust their opinion about my vehicle issues, and I trust the work that they do is top notch.The work is performed quickly and I am provided with status updates by phone or text throughout the process. I also appreciate that they explain in detail what the issue is, how it will be fixed and the issues that could arise over time if not fixed. The mechanics and staff are friendly and helpful, and I will return to them if I need any other fixes! :)

  Eddie Cauble
a month ago
Want say the service is outstanding at Precision Int l. Andy went up and beyond to make me feel welcome and always informed. Went in for a drivers window and a complimentary inspection of my entire vehicle which found front end problems. The video provided was clear that this was an issue and need to be repaired. My car now drives like a new on again. You never notice the items wrong until you get it fixed. Thank you Precision Int l for making my life worry free. I will go back.

  Denise Foy
a month ago
The positives about Precision is that their customer service is top notch. They are very responsive and always available to answer my questions. They even gave me a car to drive while mine was being serviced. I will take partial responsibility for my experience with them. My car is an Audi and it had a no crank/ no start issue. I had the car towed to Precision and they cleared the codes and it started. They asked me if I'd like to continue with the diagnostic testing and I said "yes"... thinking that the diagnostic test would give me the root cause of the issue. It did not, but it did tell me all of the other things that were wrong with my car that I would need to address at some point. It was super helpful to know all of this, but it didn't tell me why my car wasn't starting. They said if it doesn't start again to let them know - maybe because my car doesn't have an Audi battery that the system would need for it to have a serial number installed. Sounded reasonable. They said they would want to keep it for a little while to try to re-create the issue. Two weeks later, it doesn't start and I tow it back to them again. They said they needed to do another diagnostic test that would cost $179. Except this time when I went to go pick up the car, they didn't give me any results of the $179 diagnostic testing that was done and they didn't explain anything to me. They said, "We just did what you asked us to do." (with respect to their previous suggestion on the serial number for the battery) I drove my car home. Two days later I go to get into it and it doesn't start again. To be fair, they offered to tow it for me this time. But this time, they wanted to charge me another $350 for another diagnostic test. I started to think about the definition of insanity - doing the same thing over and over again expecting a different result. I just couldn't go through with that again. The first two diagnostic tests did not provide a root cause issue... why should I have to pay for a 3rd? So I called the Audi dealership and they said it would be $190. "And this diagnostic test will show the root cause of the issue?", I asked. "Yes." I called All German Performance on Hendersonville Road. They said, "The diagnostic test should take 30 minutes to an hour to complete. We charge $120 per hour." They determined it was the steering column module. They fixed the issue and to date, my car is starting. They also gave me an estimate to fix another leak issue in my car that is half that of what Precision said it would cost. Although Precision has great customer service, I will sadly never return.

  Mindy Runion
3 months ago
I couldn't be happier with the staff and quality of work on my Range Rover. Precision uncovered things the dealership couldn't figure out and even helped me get it covered under my extended warranty. I will never go back to the dealership going forward, will always trust Precision International with any work needed. Thank you!

  Milli Meowers
3 months ago
Wow! This place is great! This was my first time going to Precision International and I was impressed! Steve provided me with excellent and friendly customer service, and called me when he said he would. My car was fixed the same day and they did a great job! I'll be returning there for all of my car's needs.

  elaine schall
4 months ago
I have a luxury car and came to Precision to save money. I have had much better service and a nice savings as well! All the people I've met here have been extraordinarily kind and helpful. I am able to get a loaner car and have no complaints! I highly reecommend Precision to all my friends.

  Karen Hoffman
2 months ago
I've used Precision International multiple times for work on my 2015 Audi. The diagnostic results and planned repairs have always been fully explained. The work has been more than satisfactory,. Always a pleasure to deal with Andy and other Precision employees.

  Elle Wright
5 months ago
I don t know if it s really possible to be happy to have to take a car to get fixed, but we are always happy to see the Precision crew! We know our vehicle is going to be repaired quickly and properly, and for a reasonable price, without any concerns of faulty parts or being overcharged. Their staff are friendly, knowledgable, approachable, and take great pride in their work. 10/10, we recommend them to everyone!

  Barry West
a month ago
Communication, coordination and delivering on what was proposed couldn't have been better in my experience with Precision Int. I would recommend them without hesitation to anyone needing automotive repairs.

  Daniel Falkenstein
a month ago
I needed a battery for my Mini on a Friday afternoon and they got me in and took care of it quickly. Very knowledgeable, prompt, and friendly. Th

  Bruce Thomason
3 weeks ago
Was looking for an alternative to the dealer for maintenance on my Audi. Precision was but high quality and fair value. The folks there really care about what they do!

  Cynthia Apple
a month ago
My car was at 2 repair shops, before Precision International. To say I was pleased with Precision would be a vast understatement! Thorough, professional, competent and pleasant service and repair shop!

  Tonya Oxford
2 months ago
True professionalism, and comprehensive car care, at an honest and fair price is what you get with precision international. I wish I had started taking my car here years ago.

  Jonathan Worley
6 months ago
Very friendly and responsive staff. They were extremely helpful and kept me in the loop during the whole process of repair on my vehicle.Went here for some maintenance work on a new to me 07 VW on a recommendation from another mechanic shop that doesn't service VW and was very impressed with them so when my car decided to have a major issue not long afterwards they were my first call. Unfortunately the car decided it was time to have a very common VW problem that is very costly to fix that no amount of test driving or pre-purchase inspections would have caught and was totally unrelated to any of the maintenance work they had done the week prior. While my vehicle was getting this large repair done Steve was in constant contact with me to provide updates and in the end the cost was less than the initial quote and less than the typical cost of this repair at other mechanics and dealers.Will definitely be returning for future maintenance and repair needs!

  Shelby Mace
a month ago
I called them 100 times to check on my car and they never once got aggravated over it and was very helpful with anything question I had definitely recommend them!

  Robert Young
6 months ago
I have recently moved to the state, finding a repair shop that would be reasonable and work on a car that has challenges due to the area of the US I came from RUST! to be specific. When I found Precision international I was pleasantly suprised to get a really genuine and honest evaluation of my vehicle and the needed repairs, they are very knowledgable and when they do thier eval it is sent to you in an e-mail with PICTURES! so you can see what they see, before you decide to get repairs done. You can customize the repairs you want by selecting those from the list they send so you can focus the repairs and also get it to better fit your wallet if some of thier suggestions can wait until a later date. I am extremly pleased with them, I would have 5 starred them but I am always disappointed in the costs of all repair shops in the area, but they are not priced any different than other repair shops this is a personal dislike of inflation. Thier prices are in line with the area but they shine in thier personal attention to the customer and the quality work they do. They are quick to reply if you cobtact them and I think I have found my forever repair shop.

  Giovanni Corchado
7 months ago
Loved Andy and the rest of the crew. Gave me an estimate on time for parts which was about two to three weeks but they expedited the process and I got my car back in less than a week and a half. Great work, great customer service, I cannot recommend them enough

  Anita Eppinette
3 months ago
Had some maintenance services and repairs done on our VW, love the detailed invoicing. Fast, quality work and great communication from staff.

  Elise Wilson
9 months ago
I have never had a better experience with a mechanic. The customer service was top notch. They were polite, communicative, prompt and under budget. I felt completely at ease interacting with their staff and never once felt patronized.As a bonus, they communicate estimates and updates via text so I could easily share it with my partner, I have a digital reference of exactly what work was performed and there was no delay on repairing the car while we played phone tag.I would highly recommend this business.

  Brad in Italy
9 months ago
Great experience with diagnosing my front end vibration. Andy was up front about everything and great about providing service level options. No pressure, just a good conversation and then cost estimate. No surprises and the work was done quickly.Give my regards to Calvin too.

  Michelle Graves
a month ago
Pick this shop! Everyone at Precision has been over the top helpful, patient, and gone out of their way to make a great experience. In fact, I have never had a better customer experience with any business.Precision International in Asheville, NC offers:Highly skilled techs, each with a vast skill set. Fast, efficient and affordable service paired with authentic compassion and knowledge. I experienced open communication and available options to help me make the best decisions that fit my needs.I spoke with Bert and Steve in person, discussing my WRX and the issue, and the solution. The initial consultation was was spot-on. The diagnosis was further explained and I received a detailed RO with a cost estimate via email the same day of diagnosis.I appreciate the communication about my options based on fitment, performance, availability, affordability. Bert and Steve always took the time to look over what I was shopping (a lot ) and to advise me accordingly via phone/text. Thanks to Bert, Steve and Andy and especially to the techs who worked on my WRX.Also, Jack followed up about my experience and thanked me for getting back with him! As a team, they kept me up to date and were always transparent in conversation with the information I needed to move forward with my decisions. Thank you to all!

  Trent Walker
3 weeks ago
Great service & communication! Affordable & quality work. I highly recommend these guys!!

  Florence LaRosa
8 months ago
I brought my Subaru Forester in for a 100,000 mile servicing. Andy reviewd everything with me in detail. I have found that every experience I've had with Precison has been professional, friendly and straightforward. Equally important there are no surprises with added expenses when you pick up your car.Services: Transmission, Air & cabin filter replacement, Steering & suspension repairServices: Transmission, Air & cabin filter replacement, Steering & suspension repair

  Cedric Cooper
8 months ago
My experience with so called Precision International Auto repair shop was definitely unsatisfied. I have a 99 clk that had some issues. I spent 8000 dollars. Yes 8000 dollars on a oil leak and some other issues. You know brakes, lights, struts, etc etc etc. I figured the main was the oil leak. In my mind the oil leak would at most be half or 5000 of the total cost of repairs. And the rest 3000 to 4000. I think they had my car for about a week and a half to two weeks. Of course they were trying to be professional with their technique in fixing a vehicle. You know, notifications and pictures, as far as with the process of my car. So I'm thinking these guys are the real deal. Boy I sadly mistaken. When so called Precision International Auto Repair finally called me to inform me that my car is ready, I said cool, I'm on my way. I think I paid them in a two day process, but they received every penny of my hard earned money. The very next day, I'm at home getting ready to pick my daughter up from practice, my car wouldn't start. I figured that it was the battery or starter. So I called Precision, and told them the problem. They told me to bring it back up there. I did what they asked, but I had to pay for the towing. It cost me a hundred dollars. Precision called me the following morning to let me know that the battery was dead. That cost me almost 500 dollars. I asked the employee, if did a total diagnostic check, why didn't you check and see if I had good battery or not? The representative just did a smirking sound over the, said he doesn't know why they didn't check the battery. Now that problem was resolved, I'm thinking that nothing should go wrong with my car, since I spent damn 8000 thousand dollars on a car that is 24 years old, but has a little under 74000 miles. It will be 3 years this October, the car has been in my possession. When I drove off the dealership, it had 62000 miles. Three months past, but during these three months, my car was still leaking oil. I was trying to stay positive, saying to myself, (I know this repair shop did not steal at most 5000 dollars from me, maybe it's just the residue, from the repair. It fact, a employee from Precision called, and asked me how is everything. I told him what I was thinking, in dealing with the residue. But in reality, my car is still leaking oil on the street, in which I have to park my car. Last night I couldn't take it anymore, as I arrived home, I noticed oil stains that are bigger than normal. Usually it's little to medium size stains, that I try to clean up. I took pictures of them, and sent them to Precision today, while I was at work. Somebody finally replied that he will be up there, by the time I get off. When I arrived, the same employee came through the door, with his nonchalant self, saying that they will give me a free diagnostic check, but if it's something else, I will have pay them to fix it. I said myself, WOOOOWWW, but I figured that. So at the same time, I wasn't surprised. DO NOT..... I MEAN DO NOT take your car to this place. They will rob you of your hard earned money. Or maybe just people who look like me.Services: Auto battery replacement, General repairs & maintenance, Auto brake repair, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto emissions testing, Brake service & repair, Auto maintenance, Battery, Oil change

  Doug West
4 weeks ago
The staff is really friendly and knowledgeable. My new go to for car care!

  Sarah Lewis
3 months ago
Took my car there for a state inspection. The customer service was wonderful and detailed and I got my car back quickly.