Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Castillo
a month ago
Brock was VERY professional and patient while assisting with my ring-in errors as well as returning items . Very much recommend coming here.

  A Glugs
8 months ago
Stopped in because my key fob was getting extremely sensitive. Didn't ask her name but the lady behind the counter took the time to take it apart, clean it and replace the battery. And she was happy to do it. Thanks for the great customer service.

  JimBo' B. (JimBo')
a year ago
Advance Auto Parts, unfortunately the part that I was trying to purchase was for an older car (1991) and they did not carry the part, to be fair none other local parts stores like O'Reilly, or Auto Zone carried the part, not even the local dealer. I eventually bought the part online from Rock Auto.Minus 1 star, because they did not have the part.But I give them 4 stars for the effort checking their inventory.If my review helped you, please select the like button.

  Zebulen Haley
a year ago
I had a wonderful experience with Natalie today. She helped me pick out my wipers, showed me how to install them and helped me with my windshield wiper fluid. She was all in all great and went above and beyond to help me.

  Rose Eink
4 years ago
I went in to have my car battery checked and was greeted by Chris. He checked my battery and it was bad. He recommended a battery but also checked prices on others. He was very polite and very knowledgeable. He took the old one out and installed the new one. He explained step by step what he was doing and and answered my questions. I was using a different Auto Part store in the past but will be doing all mine and my family's business at this store from now on. Great service and very highly recommended. Thank You Chris for great service and customer care!

  Phoebe B
2 years ago
Employees would not check engine codes for me, despite the website listing it as a free service that this specific location provides.Additionally, I would not recommend shopping here if you are a trans person, an employee stared at me for a long while as I walked in and it made me very uncomfortable. This will not affect most shoppers, your experience may be wonderful if you are cisgendered, but it was not pleasant for me. I wonder if my first complaint is related to my second, but, I'll never know for sure.On a positive note, the store was very clean. So that's something.

  Anne THOMAS
2 years ago
Exceptional customer service beginning with Kimberly who answered the phone, from Jackie, who took her time with me, even though the store was busy. All and all a really good experience to start my day. So, if you need something for your car or truck, or your tractor just won't start, stop in Advanced Auto in Leicester. Just try to be patient as some customers need a little extra help.

  Heath Mclaurin
11 months ago
Friendly staff every time I have shopped, im not mechanical gifted so when I ask they always go above and beyond to help me with my needs!!!!

  Kathleen Morlen
3 years ago
This past week, I had car issues and stopped by the advance auto parts and Kimberly was an outstanding help, extremely knowledgeable, and took the time in the cold weather to help me. This is not the first time that I've experienced excellent treatment here. Will be going back!

  whatever happens
3 years ago
Super service and knowledgeable staff. They always greet me with a smile and take the time to listen to me and my car's "mystery noises." Thank you for being in the neighborhood. Update: Even during the pandemic, I can order something online and just go pick it up. The staff are very safety conscious. Thanks.

  Douglas Chapman
3 years ago
I placed my order online to receive a 25% discount and then drove straight to the Advance Store and picked it up. For the "Burden" of not standing in line, waiting, explaining to the counter person what I wanted, waiting on him to go find it, waiting in line to pay for it... For missing all of this fun by purchasing from the comfort of my desk chair at home... Advance compensates me with a 25% discount and had my part waiting for me when I walked in the door! Well... OK... I Guess! GREAT JOB ADVANCE!

  clint towe
3 years ago
I needed new windshield wipers for my truck. I stopped by Advanced Auto on Leicester hwy and met Kimberly. She was great. She helped me find the ones I needed and was kind enough to install them for me in the rain.

  Bobbie Johnson
3 years ago
The clerk informed me that since I had a Kia, I needed a certain kind of antifreeze/coolant. I was not aware of this, so I went home and checked this out. Sure enough he was right. I appreciate the attention to detail and service.

  BriarDan BriarDan
3 years ago
Don't even get me started on the Patton Ave store! Disorganized, can't find parts, given wrong parts. Back & forth. Go here, go there ....Edit: I was notified to review my trip to Advance Auto Parts in the heat of the moment. After I decompressed & was back on the road I'm less aggravated. You know, sh!t happens! The young man (at Patton store) helping me did his best and was sincerely apologetic for the mistakes made. He fixed them as best as he could. I've been an AAP customer for about 15 years. Never had an unpleasant experience before. It was a simple repair that became expensive and complicated. I missed a day of work because I didn't have the right part. I had to get a ride, twice, because my vehicle was on jacks. Then it started raining. I had to finish in the rain. What more could go wrong? AAP personnel were calm and helpful. Nobody's fault. Nightmare is over!

  DARRELL REEVES
3 years ago
Great service need a new battery help put it right in 10 minutes maybe And I was just in O'Reilly's and for Some reason they got a New policy that can't put them in any more thank you Advance Auto

  Andrew Morgandorffer
a year ago
friendly staff, sometimes they dont have the selection of tools needed but always worth a stop for auto essentials

  Judith Jones
2 years ago
Very helpful and knowledgeable Assistant Jordan. Nice and well maintained store with easy access and plenty of parking. Disabled and Handicapped accessible.

  Tonya Proffitt
a year ago
Great staff on Leicester hwy very helpful an pleasant to be around they all go above and beyond to help you

  Ruth Stephens
3 years ago
We have a receipt from this store that shows a lifetime warranty for a window motor. We called and they said to bring in the receipt. We brought in the receipt and they wouldn't honor the warranty. On another visit, there was a poster on the window advertising oil on sale but the cashier wouldn't honor the advertised sale price. Goodbye Advance auto parts. We have given you thousands of dollars over the years. You have lots of compeiters where we can shop and we will NEVER shop there again!

  Aaron Mullins
4 years ago
I shop here every week, the staff is nice and can usually help you find what you need. The manager, Kim, is awesome and knows her stuff.

  Jamie Franklin
7 years ago
This is my favorite Advance. The staff here seem more willing to help. I have them read codes for me all the time and they are happy to do it. They are a resource to the community.

  Tadd Singleton
6 years ago
Staff is very unknowlagable about the products and quick to becoming impatient argumentive when asked detailed questions. They had what I needed but it took long to communicate.

  Jonathan Billingham
a year ago
My car had a problem starting they diagnosed my problem for free. Thank you advanced

  Tyler Chrisman
a year ago
There awesome staff are very helpful and nice I would recommend %100

  Barb W.
6 years ago
This was the 2nd time that stopped by this store and to pick up some parts and accessories for my car. Both times the clerk was rude and didn't want to be bothered with anything I needed help with. I will not ever go back to that store ever again.

  TERRY HUFFMAN
9 months ago
Great place to buy auto parts , at reasonable prices!!!

  Joseph Bradford
2 years ago
They have a Friendly & knowledgeable staff ready to help you so you can fix your ride, and get back to doing what you want to do.

  Jennifer Mitchell
6 years ago
Amazing service and help! Kimberly is as knowledgeable as any male that I have had help in the past, no, more knowledgeable and professional! Go to the one on Leicester Hwy.

  Michelle Williams
a year ago
Some of the people have GREAT customer service, but there's that 1 who DOES NOT!!

  Christine Brunet
4 years ago
Always took the time to help as best as they could. Did not have what I needed, which wasn't exactly automotive, but they sure tried their best!