NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bob Davis
2 weeks ago
Prices are high everywhere because of Bidenomics. You get what you vote for. Congrats on those who voted for 46.NAPA is a great store with great employees at this location. Prices are fair. They even have original parts for the 455 Olds Cutlass Vista cruiser engine. And their warehouse is second to none. Chris, the boss here is a super guy who's always on top of shipments and knows what's going on in his warehouse. Place very clean there with CNYCS keeping om top of things. Busy place, I bought my car battery here. Brakes and struts too, for my 20 year old Camry. Drop by and say hello. The store is always clean and well stocked. 5 stars!

  P C
2 months ago
Nick is the employee who helped me out today and he is as helpful as he is friendly and charming. We need more customer services representatives like him. As long as he s around, this Napa location will be my go-to for all my needs.

  C Ferguson
2 weeks ago
Napa always has what I need a good prices.

  charles barber
7 months ago
I wouldn't give them 1 starThey think your supposed to know all about the place even tho it's first time there.Put 2 drivers in front of me, saying I'm not on the listI got there at appointment and took 4 hrs to get to me

  Michael Welych
a year ago
Except for having to make a second trip, the staff helped with finding the exact bearings, races and seals that were needed for me to complete my trailer overhaul of the wheel bearings. They were extremely helpful and I will be back since they are known to have almost every part imaginable. Thanks guys.

  Nicholas Benedetto
8 months ago
This location is on the front portion of the regional distribution warehouse. They will have everything you need in stock. They supply all other stores in cny. If you don't want to wait for parts it may be worth the trip.

  Mike Voulo
5 years ago
Very helpful. Counter man spent a lot of time on $6 item. Went back and bought these LED replacement bulbs $22.

  James Snyder
8 months ago
Smart, efficient parts counter folks. Friendly. Had everything I needed. Easy to research parts before arriving on NAPA website.

  Smitty Knickerbocker
7 months ago
Nice guys, very helpful. I even dropped off some old oil no issues.

  Joe Shimansky
2 years ago
One of our windshield wipers broke while on the highway . Fortunately, we arrived at our hotel safely, and they directed us to this store, less than a mile from the hotel. The store manager was very helpful, recommending a quality brand with a good price. He even installed them for us. Excellent customer service!

  William Meidenbauer
a year ago
Walked in and stood there for a while without even being acknowledged (I was the only customer physically present. Dee was great with answering my questions.

  Tricia Hammond
8 months ago
Gig workStaff was friendly store is organized and stocked well.

  Kelsie Napolitano
a year ago
One of the employees was making jokes about gender identities. More than one customer was in the store at the time. I put down my things and left. Very unprofessional to speak on things they would never understand.

  Dennis Reynolds
6 years ago
Every time I go to Napa on Midler Ave I regret it. Sometimes they have what you need but every single time the counter staff is SUPER RUDE. They don't want to help, they get confrontational, and they are just horrible to deal with. Parts availability is so so, a lot of times they have to special order parts so you have to wait a day or two, which is not good but it is what it is. The people who work there are what really wrecks the place though. I don't think I've ever dealt with anyone who was even remotely pleasant to deal with.

  Frank K
6 years ago
Your policies suck. Another Napa store gave me a price on an item. I called there because that's where I usually get my stuff. They didn't have 2 of what I needed. So I asked if another store had them, they said yes. I said I'm in the city do you have one close to me. He said, Yes the one on North Midler. Ok, thanks. I went there and started shopping, oil, brake pads, and a few other parts. I went to the counter and ask for the struts that the other store said you had. The guy behind the counter said yes. I said great. So as I checked out I asked what the price was on the struts. He gave me a price that was about $8 more per strut. I said you wouldn't honor the price from the other store. He asked which store. I said Marcellus. He said oh that's an independent. I said really, you wouldn't match the price. He said no. So I walked out. You lost a sale about $200. I will never go to the North Midler store again. Staying with Marcellus.

  melissa haynes
5 months ago
Prices were cheaper than others.

  Brian
5 years ago
2 trips to get a light bulb and they still couldn t figure it out. Brand, voltage, wattage, and part number given to them. Phone is always ringing non stop while I m in there and always people standing in line. They need more associates and or better training.

  Debra Richardson
11 months ago
Nick, the assistant manager helped me find my items quickly during my lunch break.

  Jason Brang
2 years ago
Best motor mounts in comparison to any of there competitors! Even better than the dealerships! There arent defective right out of the box like the bill wrapp dealerships are! And then bill Rapp restocks. The defective part!

  Jonathan Maglosky
2 years ago
Got exactly what i need in a pinch, definetly a life saver

  John Steele
3 years ago
Napa used to carry many hard to find parts... not often needed but when needled they used to be a life saver. NOW they don't carry much. An example is rubber grommets. It is hard to believe but Lowe's carries a much better selection than Napa!

  Daniel Hill
2 years ago
These guys are always helpful and knowledgeable. Good prices on parts for brakes, saving me money, instead of going to the dealer for service that I can do myself.

  Imran Dar
6 months ago
Nice experience, cooperative staff

  Gary Mabus,Sr.
a year ago
Grate people very helpful and willing to do whatever it takes to get the parts that are right for the Job that you are doing great job guys Gary, sr.

  Jon Mattes
6 years ago
Went to midler ave looking for a stemco hub seal. Ubiquitous part that's available at every heavy duty shop. Counter salesperson looks up part, then quotes me 49.00. this part is 12 .00 to 15.00 without an account at any dealership. Good luck trying to keep customers when your charging 4x the going rate. I even mentioned this to the sales person, didn't seem to care. Left without parts and went to Tracy road equipment and got my parts 4x cheaper.

  James Ross
6 years ago
Long wait! Saturday mid-day. May I suggest maybe more than 2 employees. I waited for over 30 minutes before I even got to speak to someone. There wasn't even a line!

  William Stivers
5 years ago
Great place. Very knowledgeable about auto parts. Sometimes I stand in line for a few minutes but that's to be expected when they are busy. All in all they are good people and most have great sense of humour.

  c c
5 years ago
4 times I ordered parts and was very specific about my vehicle and 4 times they have given me the wrong parts which is unacceptable especially after they gave me brake hoses rated for 3000 pounds less than my truck required if I didn't catch it I could have been hurt or killed or even hurt or killed someone else I do not recommend anyone buying parts from these people for the sake of you and your families safety and well being, I've complained about it every time with no effort to fix this from happening to anyone else. I am completely outraged at the audacity of these so called "parts professionals" 0 stars from Me and all the auto shops in Syracuse beware of their negligence. Hey napa think about this what if I had my son in my truck with catastrophic brake hose failure after I told you I had a 10000 pound 3/4 ton suburban and you gave me Chevy 1/4 ton brake parts.....? Why don't you ponder that and tell me what you think!!

  Krista H. (Siori)
5 years ago
They stocked difficult to find power steering fluid for my Subaru after I had already gone 6 other places I was grateful that they had it in the warehouse.

  zach kaufman
5 years ago
Napa always is and has been the most helpful, obtaining high quality customer service, their parts are great and the awards program they offer gives even less frequent customers a reason to choose Napa auto parts, I don't go anywhere else and I consider myself well above the average hobbyist