NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maurice Brown
3 months ago
Great customer service, in and out quick.

  Brett Chilcoat
7 months ago
Pretty run of the mill auto store, has just about everything except what you're looking for somehow. I'll never understand how that works. Maybe it's just bad luck

  P C
3 months ago
Customer service and part availability is great!

  Spencer Lone Fight
2 years ago
I would say that, even at their cheapest, they're still more expensive than some online places. That's to be expected when you have a brick and mortar place and they have the parts on hand! The guy at the register was very chill, didn't upsell me when I told him I wanted the cheapest they had. He even found some discounts for me! Great experience.

  Jensen Saere
2 years ago
The staff members were very busy but still took the time to help me install my new wiper blade! I'm not good at car stuff at all, but Chris was nonjudgmental and showed me how to do it. Fantastic service!

  Tom Murfitt
5 years ago
I hardly ever go out of my way to write a review for a company, but I have been going to this NAPA location for years now and their level of customer service is above and beyond any other part store I have ever been too. They always help me out in any way possible! Wether it be I have lost a receipt or have broken an item they are always willing to help me out. Absolutely great company and I wish I could give them a 6/5 stars. Everyone behind the counter is awesome too. Especially Brian. I typically have Brian helping me and he jumps through hoops to help me out. I wouldn t recommend any other place. Thank you guys for the great service! Keep it up!

  Matt Stuper
2 months ago
They had everything I've needed

  Brian Monroe
5 years ago
Slow service, I go to this location because of it's location and yet the service has been nothing short of horrible. On several occasions there are 3-4+ people in line and one customer service person, phone ringing off the hook and yet two people walking around looking at customers then going to do something else other than help customers. The service itself is slow, and the register people will spend their time pushing the product of the week instead. Shop elsewhere, it takes a long time to get anything here. Feel free to email me or call me, NAPA. I have reached out personally and had no success

  Robin Wilcox
7 years ago
The staff is amazing and so helpful. Being a woman and going into a auto parts store is sometimes difficult as the employees tend to speak to you as if you are uneducated and have no idea about vehicles. Well I was pleasantly surprised by the gentleman here. Their welcoming attitudes, willingness to help, knowledge, and customer service is far superior than i have received from other autoparts franchise locations in my area. This will be the only autoparts store for me going forward.

  Karen Kotary
2 years ago
They always have what you need. They've gone above and beyond to find me the tiniest part. Most people would have given up. I appreciate the professional and courteous attention I receive.

  Donald Kinne
a year ago
At least 5 people working, one at the counter. Been waiting at the counter for 15min just to cash out two items, and still waiting...

  Elk Hunter
6 years ago
Great supplies in stock for almost every type of vehicle and for your garage, like cleanup products etc. Great selection of tools also. Customer service is fabulous, if you have tour make and model of vehicle, they can access a huge database and locate the part you are looking for. Some good advice feom them also. They will walk you to the part on the shelf and even show you alternatives. If they dont have it in stock, they can refer you to another store that does have it or have it delivered overnight. Professional services include same day delivery. Same at all locations, great products and service ! Go Napa !

  Karen Thiess
6 years ago
Reopened Sept. 30th 2017. Went all out with food, music and prizes. Not to mention great prices! If was a crazy busy day with long checkout lines but the Staff were super friendly and very helpful. BTW..the line moved quickly. We'll be back!

  Daimon Lambert
10 months ago
Great store, wish the one in Cortland, NY where like the ones in Syracuse.

  ken rabach
2 years ago
The folks at this store were so friendly and helpful. They epitomize service with a smile.

  Elaine Renodin
2 years ago
I stopped to buy transmission fluid for my van and when speaking to the man who was assisting me I found out that I couldn't use the fluid I was there to get but he did help me to find a mechanic who could tell me what I did need to keep my vehicle on the road

  Mick Thorpe
2 years ago
I always check stock on the website and pick up in store. Generally, the staff seems attentive and knowledgeable.

  Tom Krankie
6 years ago
Usually they have what you're looking for if it's for an average vehicle. Quality of service depends on which employee is behind the counter. Only some of them really have "Napa know how".

  Christophe Perrin
3 years ago
Good if you ordering storeNo clue about online order,they can fine order even after giving order number

  Dan Marafino
6 years ago
Call ahead, a lot of parts are located in the warehouse and take some time to get if you're a walk-in. Knowledgeable staff, recently remodeled shop.

  Kim Ranieri
2 years ago
I went there for wiper blades and the counter person installed them for me for in a fast and efficient manner!

  Sarah Testa
5 years ago
Very helpful staff, got pretty much EVERYTHING you need for your car. Love these guys.

  Going Bonkerz
a year ago
Not a bad place. Need more auto knowledge among the counter help though.

  Beth Ford
6 years ago
Went to the one in East Syracuse next to Walmart and Don was very helpful and qiuck at figuring out what we needed and took care of us,thank Don

  Rob S.
2 years ago
The staff is knowledgeable and helpful. The store is clean and well stocked.

  Kait H
7 years ago
Lowest prices compared to other chains. Helpful guys. Computer system is a tad outdated to auto zone, however you get there.

  Michelle Burnett
2 years ago
Fast service and friendly staff, they were very helpful

  John Derrigo
a year ago
They usually have it when no one else does

  Daniel Hill
2 years ago
These folks are always very helpful. My go-to when doing maintenance on our cars.

  Julie Wolf
a year ago
Helpful staff and I love that they support our troops!