Donofrio's Body & Paint Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Audrey Gibbs
5 months ago
Wonderful to work with. The repair/replacement after a fender-bender with my car was just amazing! So perfectly done you wouldn t believe the car ever had damage. Well done! Highly recommend.Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim

  gregg Kuerst
6 months ago
Had a rusted-out rear hatch on my 2011 Honda Odyssey handicap van. Mike found an exact replacement, for a reasonable price. Also took care of a couple of other minor issues. They're very easy to work with.Service: PaintingService: Painting

  Cj Losapio
6 months ago
Unfortunately posting to share a poor experience with Donofrio's. I took my car there due to good reviews for a repair after an animal accident for a large amount of body work and painting. The shop was terrible at communicating, I don't believe I ever got a call From them, I had to call in for any information ever. They missed every timeline they told me they would hit. After insurance made the estimate on 5/11 and them and the shop gave me a 19-day timeline, I did not have my car until 6/30 despite them saying they had the parts on 5/17. They also did the bare minimum amount of work; when picking it up, I was told I needed an oil change and should bring it somewhere for that, instead of doing that for me while the car was in pieces.I'm writing a 2 star review because, for the work they did do, they did well. However the delays for no reason and lack of communication were a nightmare.Services: Tires, Steering & suspension repair, Painting, Body & Trim

  siggybrz
10 months ago
These guys are amazing. Best father and son duo in business. I ve brought a Mercedes, BMW and so many other cars to these guys over bringing it to the dealership and getting screwed. Pricing is always amazing, service amazing and work is next to none. You can t go wrong and with everyone was like them. A++++++++++

  Zach Collins
6 years ago
Extremely nice people to work with! Seamless process from start to finish. Work was done quick at an unbeatable price. Made my Challenger look amazing! Will return for future endeavors!

  Zinoben
a year ago
Words can't describe how I feel about Donofrio's Body & Paint Shop. They have helped me through some of my darkest times and have made my cars go from looking like scrap metal to new again. I can not reccomed them enough they took care of me from start to finish and kept me informed throughout the entire process. The owner, Mike, is extremely empathetic and really cares about making sure everything is done correctly. Thank you so much for all you have done!

  Jayson Scheuer
2 months ago
Great people! Went above and beyond to make sure everything went smoothly. Highly recommend!

  Michael Lee
11 months ago
Donofrio's replaced the plastic front bumper grille that had fallen off of my 2018 Honda Civic after both retainer clips failed, as well as the fender liners that had become scraped up due to contact with the road when the grille came off. The OEM part was unconscionably expensive, and they were willing to work with me when I suggested bringing in an aftermarket part. It looks indistinguishable, and they did a great job installing everything. Would 100% bring my car back for any other body work I need.

  Bill Yost
2 years ago
I brought my car to Donofrio s on the advice of several friends. I was greeted by Mike Sr. Who was friendly and he appraised the damage to my car. The did excellent work at a fair price and it was completed as promised . This will definitely be my go to place for any future body work. My wife will be bringing her car here for some minor scratch repairs. If e could give them a higher rating, I would.Service: Body & Trim

  K
2 years ago
Incredibly helpful, honest, kind, and fast. I wish we hadn't moved out of state because a mechanic like this is a rare and treasured resource. I'd give them 20 stars if I could. Not even slightly an exaggeration.We came 350 miles to get their help while we visited family. Their turnaround after replacing parts, doing diagnostics, and checking other problems I was worried about was literally 24 hours. We found them after hitting a box spring on the highway 3 years ago. They completely rebuilt our car and matched the paint perfectly. You can't even tell that the entire front end was ripped off and they never compromised on repairs and kept costs close to budget. The car looks brand-freaking-new.

  Tom Cooney
3 years ago
Been taking my vehicles to Mike Sr and Jr for years. Work and or detailing. They are honest/hardworking, provide amazing communication and service. They are car guys and treat each vehicle as if it was their own. You will NOT be disappointedService: Body & TrimService: Body & Trim

  Bob Bills
6 years ago
Donofrio s ranks among the best in my opinion. Mike Sr & Jr demonstrate a solid work ethic, knowledge and proven ability. They are about building relationships and providing the type of environment that left me with a great impression. They are honest and communicate clearly. My car was ready ahead of schedule and looked beautiful! They are all about empathy (as Mike Sr said: I know what it is like to be without a car ) They understand a customer s perspective. I haven t felt this way in a long time when dealing with car issues my experience was purely 5-star from beginning to end with everyone I dealt with.

  Kris Riggio
a year ago
Easily the best car repair shop I ve worked with. Did great work, with total transparency while making sure I got the most out of my insurance company. 110% recommend.

  Stell P
4 years ago
Friendly shop that has so much talent and efficiency in their craft. I sent in my car to get the bumper redone and I got it back in mere days! It came out looking just as new. The paint was matched exactly and I saw no flaws. They made sure I got the best price possible. I would give them 10 stars if I could, and that is absolutely not an exaggeration.

  Tim Edwards
3 years ago
Great place to do business . Very professional and extremely good work. I can not be more impressed and will definitely use them for all my future needs. Car was ready ahead of time and they did everything they could to work with me. Excellent price could of charged more for the great service they provided.Services: Painting, Body & TrimServices: Painting, Body & Trim

  richienick
4 years ago
Family business with years of experience. Friendly, fair, honest, professional, experienced and done right the first time. I have been a customer for years and highly recommend for all your body & paint repairs. Donofrio's should, at the minimum, be shopped for comparison.

  F. Brian Hidy
9 years ago
A great experience. They took great care to make my vehicle look better than it had before my accident. They also made the time without my vehicle painless. My rental was at the shop the day I dropped off my vehicle and they took care of he return when I picked my vehicle back up! They worked seamlessly with my insurance agency even though they were not a 'preferred' repair facility. Well, they are now 'Preferred' by me!

  Diana Poli
a year ago
I felt very comfortable talking to the owner Mike about my son's damaged vehicle he took care of everything making calls to the insurance and also made sure my son had a rent-a-car for the month while they get stuff that they need to get the car fixed

  Tracy Kirkpatrick
2 weeks ago
He is a good guy will help you out.

  Paula Maggio
2 years ago
Very knowledgeable friendly and thorough service. Able to walk me through a stressful time as my car was damaged in an auto accident and needed repair. Would recommend Donofrio's in a heartbeat!

  Nicole Trabucco
7 years ago
Very simply put, I have been bringing my cars to Mike Donofrio for over 15 years now- and I wouldn't take them anywhere else. They take care of you like you're family and are even better with your car. You will experience nothing less than excellence.

  Bill Maher
6 years ago
Have brought my family's cars to Mike Sr. and Mike Jr. multiple times (unfortunately) for small and not-so-small issues. Each and every time I was treated with kindness and respect and their work was done when they said it would be and it was done right. Honest, kind and talented people.

  Jeanne Kambara
a year ago
Gave me a better estimate than other Syracuse body shops, quick word, and very good customer service!! Would recommend to anyone!

  Michael Thomas
7 years ago
Mike Jr. and Mike Sr. were very professional and amazing to work with. They got my truck back to tip top shape and I wouldn't hesitate to use their services again in the future. Very highly reccomended.

  Viola Johnson
a year ago
Very nice work. Mike is a nice calm guy makes it easier to communicate with. And Very fair on price.Service: Body & TrimService: Body & Trim

  S Maverick
2 years ago
These folks have been great! Honest and upfront about costs. I have had two vehicles serviced here, and I've been very happy with the results.

  WEM
10 months ago
Great shop, I have been taking my cars here for many years and always will.

  Kesh S
3 years ago
I received multiple quotes and I m SO glad that I chose this shop!! They were very thorough and went above and beyond! Highly recommend them!

  Daniel T
2 years ago
Excellent work.Excellent customer service.I mean truly excellent customer service.I highly recommend Donofrio's Body and Paint shop

  Will Ostrowski
8 months ago
Great experience! Great Family! Quality is the best in Syracuse!